Document fins/I0515-1
FIN #: I0515-1
SYNOPSIS: Early shipments of Netra t1 Servers may have been shipped with the
second ethernet port disabled.
DATE: FIN #: I0515-1 Aug/13/99
KEYWORDS: Early shipments of Netra t1 Servers may have been shipped with the
second ethernet port disabled.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Early shipments of Netra t1 Servers may have been shipped
with the second ethernet port disabled.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Disabled Netra t1 second ethernet port
PRODUCT CATEGORY: Server / Other ; Networking / Ethernet;
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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N06-UGB1-9S064AH1 Netra - ASSY,NETRA,T1,360AC -
X-Options Affected
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- - - - -
Part Number Description Model
----------- ----------- -----
600-6468-01 ASSY,NETRA,T1,360AC 105
540-4317-01 ASSY,GEN,360,NODISK,FJ 105
REFERENCES:
N/A
PROBLEM DESCRIPTION:
By manufacturing default, the Sun Netra t1 Server OBP env parameter
pcib-probe-list was set to 1,2 which means that only devices 1 and 2
on the bus are probed and enabled, thus, only the ebus and the first
ethernet device are enabled. The second ethernet port device 3, be-
comes disabled by default.
The above mentioned problem can be identified on a Sun Netra t1 Server
from the OK prompt, by typing 'show-devs', if the following error is
displayed:
Unable to find `/pci@1f,0/pci@1,1/network@3,1'
The Netra t1 Server does not recognize the second ethernet device.
During the manufacturing and testing process the pcib-probe-list is
set to 1,2,3 thus, the second ethernet device is enabled. Then at
the end of the system test, a script performs a 'set-defaults' on
the obp parameters, which returns the second ethernet device to the
disabled state. As a result, hme1 is not probed and the second ether-
net port is therefore not added to the device tree.
In response to the above mentioned problem, the Manufacturing test
process has been ammended to NOT 'set-defaults' with pcib-probe-list
set to 1,2,3. All subsequent shipments from Aug/11/99 will be cor-
rected.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
Enterprise Customers and Enterprise Field Service Representatives that
receive early shipments of Sun Netra t1 Servers (with ship dates prior
to Aug/11/99) may correct the above mentioned disabled second ethernet
device by following the recommendation as shown below:
1. Log in as/su to root
2. Type the following three lines:
eeprom pcib-probe-list=1,2,3
eeprom output-device=ttya
eeprom input-device=ttya
3. Reboot
COMMENTS:
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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