Document fcos/A0179-2
FCO #: A0179-2
SYNOPSIS: Ultra Enterprise E5x00 and E6x00 systems, and Delorean 72-inch Rack
power cords with pre-tinned wires violates UL 1950 standard
DATE: Nov/21/2002
KEYWORDS: Ultra Enterprise E5x00 and E6x00 systems, and Delorean 72-inch Rack
power cords with pre-tinned wires violates UL 1950 standard
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Ultra Enterprise E5x00 and E6x00 systems, and Delorean 72-inch
Rack power cords with pre-tinned wires violates UL 1950 standard.
Sun Alert: N
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: E5x00, E6x00, Delorean Rack power cords
PRODUCT CATEGORY: Server / Power
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- E5000 - Ultra Enterprise 5000 -
- E5500 - Ultra Enterprise 5500 -
- E6000 - Ultra Enterprise 6000 -
- E6500 - Ultra Enterprise 6500 -
X-Options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X6513A - - 230 VAC Power Sequencer -
X9620A - - 230 VAC Power Sequencer -
(2nd Sequencer Option)
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
530-2265-02(Or Less) Pwr Cord, Rack AC Input L6-30P -
530-2674-01 Pwr Cord, StorEdge Cab-L6 30P -
530-2266-02(Or Less) Pwr Cord, Rack AC Input IEC 309 -
530-2568-02(Or Less) Pwr Cord, Rack AC Input IEC 309 -
530-2567-02(Or Less) Pwr Cord, Rack AC Input L6 30P -
530-2675-01 Pwr Cord, StorEdge Cab-IEC 309 -
REFERENCES:
Manual: 805-2632-10 Sun Enterprise 4500/5500/6500 Systems Reference
StopShip: P001#03667
ECO: W0_23305
ECO: W0_23180
ECO: W0_23873
LEAP: 1975
LEAP: 1953
LEAP: 2006
PROBLEM DESCRIPTION:
Change History
--------------
A0179-1
Date Modified: Sep/18/2002
.FCO re-released after being put on hold in mid-June pending a single
power cord failure on an internal Seregeti system. The failure turned
out to be unrelated to this FCO.
Date Modified: Oct/21/2002
Updates: PROBLEM DESCRIPTION, PLANNED IMPLEMENTATION COMPLETION DATE
. PROBLEM DESCRIPTION: Changed links to Customer List. Now one list
with better data instead of 3 incomplete lists.
. Added PLANNED IMPLEMENTATION COMPLETION DATE section
A0179-2
Date Modified: Nov/21/2002
Updates: IMPLEMENTATION, CORRECTIVE ACTION
. IMPLEMENTATION: changed from Mandatory to Controlled Proactive
. CORRECTIVE ACTION: Changed "Proactively replace..." to "Replace
upon
customer request or as needed..."
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Power cords on the Ultra Enterprise E5x00 and E6x00 servers, and
Delorean 72-inch Racks were being assembled with the leads being
pre-tinned prior to mechanical assembly of the connector. This
pre-tinning of these leads violates UL1950 standard.
Although highly unlikely, it is possible that the pre-tinned
connections could become loose and cause the power connector to
overheat, which could cause the system to lose power and shutdown.
Root cause analysis determined that Sun's assembly drawing called
for tinning the ends of the power cord wires. This was determined
to be incorrect per UL, CSA and TUV agencies. Sun drawings have
been corrected and new part numbers have been released via the ECOs
listed in the Reference section above and in the paragraph below.
A worldwide Stopship was generated on February 21, 2001.
Corrective action was made available in Manufacturing via ECO# W0_23305
on March 20, 2002, ECO# W0_23180 on February 21, 2002 and ECO# W0_23873
on May 13, 2002. Corrective action was made available in Sun Services
via LEAP# 1975 as of March 20, 2002, LEAP# 1953 as of March 13, 2002,
and LEAP# 2006 as of May 10, 2002.
Affected Customer List is available via the following link;
http://sdpsweb.central/FIN_FCO/FCO/FCO_A0179-1_Dir/CustomerLists/179-1.sxc
Note: To view document click on the above URL, then save to your local
disk using your Netscape 'file' button and select 'save as', then
open file locally using StarOffice.
Sun Legal approved Customer Letter (template) can be located at;
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0179-1_Dir/CustomerLetter
For a detailed list of Questions and answers refer to the Q&A document;
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0179-1_Dir/Q&A
PLANNED IMPLEMENTATION COMPLETION DATE: October 31, 2003
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 1.0 hours
SPECIAL CONSIDERATION:
To assist in determining how many power cords should be replaced,
the below table should be used.
1 180-1943-01 530-2265-02 AC PWR SEQ,US - L6-30P
530-2567-02
1 180-1944-01 530-2266-02 AC PWR SEQ,EURO - IEC 309
530-2568-02
Most systems will have one (1) of only one of the above power cords.
A very small number of systems have the Dual Power option installed.
Those systems will have two (2) of one of the above power cords.
2 180-1954-01 530-2674-01 STOREDGE CAB,US - L6-30P
2 180-1955-01 530-2675-01 STOREDGE CAB,EURO - IEC 309
All 72-inch StorEdge Cabinets have two (2) AC Power Cord per unit.
CORRECTIVE ACTION:
Replace upon customer request or as needed all affected power cords
as follows;
Replace 530-2265-02 or 530-2567-02 with 180-1943-01
Replace 530-2266-02 or 530-2568-02 with 180-1944-01
Replace 530-2674-01 with 180-1954-01
Replace 530-2675-01 with 180-1955-01
COMMENTS :
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Sun Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Sun Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Sun Services partners will implement
the necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.Central/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
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Send questions or comments to finfco-manager@sun.com
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