Document fcos/A0132-1

FCO #: A0132-1

SYNOPSIS: When one or more PCI QFE cards are plugged into 33MHz slot(s) Ultra30
          does not come out of reset when powered up

DATE: Jul/31/98

KEYWORDS: When one or more PCI QFE cards are plugged into 33MHz slot(s) Ultra30
          does not come out of reset when powered up


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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 
SYNOPSIS: When one or more PCI QFE cards are plugged into 33MHz slot(s)
          Ultra30 does not come out of reset when powered up.

TOP FIN/FCO REPORT: Yes

PRODUCT_REFERENCE: Ultra 30 / PCI QFE

PRODUCT CATEGORY: Desktop / Networking / Ethernet

PRODUCTS AFFECTED:

Systems Affected:

Mkt_ID   Platform   Model   Description                      Serial Number
------   --------   -----   -----------                      -------------
A16      A16        ALL    Sun Ultra 30 Desktop Workstation       -

X-options Affected:

Mkt_ID   Platform   Model   Description                      Serial Number
------   --------   -----   -----------                      -------------
X1034A	     -        -     Quad Fast Ethernet PCI Adapter         -


PART NUMBERS AFFECTED:

Part Number   Description   Model
-----------   -----------   -----
501-4366-04   Quad Fast Ethernet - PCI Adapter

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A
REFERENCES:

   ECO: WO_12815
   LEAP: 898
   BugId: 4094903
   Esc: 513032

PROBLEM DESCRIPTION:     

When one or more PCI QFE cards are plugged in 33MHz slot(s) Ultra30
does not come out of reset when powered up.  This occurs intermittently
& the number of occurrences varies from power supply to power supply.

Symptoms include: 

- System LED does not light up
- Power supply fan is running
- No display on the console or from the ttya port

Root cause has been attributed to a bridge component used in the delay
circuit of the PCI QFE board which caused improper resetting and a PCI
bus hang condition.  A newer revision -AC of the bridge component
located at U0101 (DEC 21153) was incorporated to correct the problem.
The corrective action was implemented in Sun Manufacturing via ECO#
WO_12815 in April 1998.

IMPLEMENTATION:

         ---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---
	

REPLACEMENT TIME ESTIMATE:  30 minutes

SPECIAL CONSIDERATIONS:

CORRECTIVE ACTION:
  
Upon failure replace 501-4366-04 with 501-4366-05.


BILLING TYPE:

 Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote:
________________________

i)   In case of Mandatory FCOs, SunService will attempt to contact all known
     customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, SunService mission critical support
     teams will initiate proactive swap efforts for their respective accounts,
     as required.

iii) For Replace upon Failure FCOs, SunService partners will implement the
     necessary corrective actions as and when they are required.

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