|
FIN
|
Impl.
|
Components
Affected |
Description |
| I0849-1 |
R
|
CPU Modules |
New capability is available on E10000 systems to identify
MSRAM modules from POST output. |
| I0838-1 |
R
|
Sun Dual FE + Dual SCSI PCI Adapter (X2222A / 501-5727-03) |
Sun Enterprise 10000 systems will fail to boot over the network
from a down rev Dual Fast Ethernet and Dual SCSI PCI Adapter. This can lead
to unexpected system downtime when attempting to perform a network install. |
| I0827-1 |
R
|
SSP 3.4, SSP 3.5 |
SSP 3.4 and 3.5 'showfailover' output may be inconsistent
with the actual E10K clock source and may lead to domain arbstops when an
active control board is hot-swapped. |
| I0821-1 |
R
|
SBus Dual FC Host Adapter (375-3048-01) |
Customers using SBus Dual FC Adapter (X6757A) at Rev. 50 may
notice slow performance on sequential write operations. |
| I0812-1 |
R
|
Solaris 8 2/02 (Update 7) DVD Installation |
DVD installation of Solaris 8 Update 7 on Sun Fire 15K and
Sun Enterprise 10000 servers does not execute platform specific finish scripts,
which leads to loss of functionality for these systems. The installation
will complete and domains can be booted, but System Controller or SSP functions
will be impacted. |
| I0805-1 |
R
|
Memory DIMM (501-2654-01,
501-2653-01) |
DIMMs are being unnecessarily
replaced on Enterprise 10000 servers. |
| I0766-1 |
C
|
Dynamic Reconfiguration and
VxFS 3.3.3 |
VxFS 3.3.3 memory allocation
error causes DR to be unable to detach or system to appear hung on E10K
under Solaris 2.6, 7, and 8. |
| I0730-1 |
C
|
SSP |
A global arbstop may occur
in certain instances on Enterprise 10000 servers. |
| I0728-1 |
R
|
MC Timeout Arbstop |
All MC Timeout Arbstop problems
on E10K systems should be escalated to CPRE-HSG for review. |
| I0724-2 |
R
|
18 GB and 36 GB IBM disk drives |
Failure analysis results have
highlighted a significant failure rate for Drive Not Ready (DNR) on returned
IBM 18GB & 36GB disk drives. These failures have been observed to occur
as a result of the disk drives either been stored or operated in an extremely
hot and humid environments. |
| I0712-1 |
R
|
FC-AL GBIC Module 100MB/s
(option X6731A, 370-2303) |
This FIN is to inform the
field of a new style GBIC that will be shipping with A5X00 Storage Arrays.
Installing a FINISAR GBIC in any platform other than A5X00 will result in
a restricted access condition which may result in unanticipated downtime.
|
| I0707-1 |
R
|
464MHz CPU Modules |
Booting from the network can
fail with Solaris 2.5.1 and Solaris 2.6 when using 464MHz or faster processors.
|
| I0689-1 |
R
|
Torque Tool |
To torque correctly on a specific Sun
Products, refer to the Torque tool matrix for correct Torque Bit Type/Size
and Torque Setting. |
| I0687-1 |
C
|
Fans |
Failing fan on Enterprise
10000 server may cause other fans to turn off. |
| I0679-1 |
R
|
SSPs |
E10000 SSP's may fail POST
when outdated ssp_backup files are restored. |
| I0678-1 |
R
|
SBus bracket kits (560-2517-01,
565-1404-01, 565-1673-01) |
SBus bracket kit may be needed
when installing SBus cards in Enterprise 10000 systems. |
| I0675-1 |
R
|
System Board, Centerplane |
The current E10000 System
Board insertion technique places improper loads on the System Board/Centerplane
mating connector and may damage the connector. |
| I0673-1 |
R
|
Power Supplies |
Internal data connectors in
an E10K may come loose during shipment, causing power supplies to not function. |
| I0653-1 |
R
|
RSM array shelves (370-2343) |
RSM Array shelves may collapse
under weights greater than 40lbs (18.2kg), causing system damage or personal
injury. |
| I0664-1 |
C
|
SSP |
Rebooting the System Service
Processor (SSP) of an E10000 system while SSP processes are active can cause
all domains to stop. |
| I0647-1 |
R
|
FC-AL SBus Card (FC100/S 501-3060-06)
FC-AL SBus Card (FC100/S 501-5202-03)
FC-AL SBus Card (FC100/S 501-5266-04) |
Fcode upgrade instructions for the FC100/S Host Adapter supplied with
the following luxadm patches can lead to obsolete fcode being installed.
 105310-14
SunOS 5.5.1: Patch for socal, sf driver, and luxadm - 105375-25
SunOS 5.6: sf & socal driver patch
- 107473-06
SunOS 5.7: luxadm patch
- 109529-03
SunOS 5.8: luxadm, liba5k and libg_fc patch
The latest fcode for the FC100/S Host Adapter has been moved to patch
109400-03
for all versions of Solaris. This change is not reflected in the README
files of the luxadm patches currently available (105310,
105375,
107473
and 109529).
These patches still provide a lower version of the FC100/S fcode (1.11)
and give instructions for installing it.
|
| I0646-1 |
C
|
SSP |
SSP 3.4 failover may prevent successful
patch installation in a dual SSP configuration. |
| I0644-1 |
R
|
OpenSSP software |
New support policy for third party application
software on the E10000 System Service Processor (SSP). |
| I0640-1 |
R
|
System Boards |
E10000 systems experiencing excessive
DTAG errors should be reported to HES Engineering for problem resolution. |
| I0624-1 |
R
|
COD Systems |
E10000 Capacity On Demand systems are
not configured to enable automatic data collection. |
| I0616-1 |
C
|
CPU Module |
Solaris kernel patches provide improved
handling and reduction of CPU, Ecache, and main memory errors in UltraSPARC
systems. All customers on Solaris 2.5.1, 2.6, 7 and 8 are encouraged to
consider upgrading to these kernel patches as they become available. |
| I0614-1 |
R
|
8-Pack Air Filter (555-1897-01) |
New guidelines have been introduced for
air filter maintenance on E10000 systems. |
| I0611-1 |
R
|
AC Power Sequencer |
Some E10K systems are being shipped to
customers with all unipack boot disks for each domain plugged into the same
AC power. If an AC power sequencer fails in an E10000 with two unipacks
as boot devices for the same domain and powered by the same AC power sequencer,
the domain will crash and will remain unbootable until the power sequencer
is replaced or the power cable on one of the unipack boot devices is moved
to another power sequencer. |
| I0593-1 |
C
|
Netcon Logging, SSP 3.1.1 |
Netcon logging should be enabled for all
E10000 Servers. |
| I0582-1 |
R
|
Solaris 8 |
Sun Enterprise 10000 server domain install
instructions are incorrect in Solaris 8. |
| I0579-1 |
C
|
Differential Ultra/Wide SCSI, UDWIS/S
(370-2443-01/02); |
Systems with Ultra DWIS/SBus Host Adapter
slow to a halt under heavy IO loads and the Console displays "SCSI transport
failed" error messages. The failures will cause timeouts on the SCSI bus
and drastically slow down the IO operations and eventually hang the system. |
| I0578-1 |
R
|
Alternate Pathing Documentation |
The Sun Enterprise Alternate Pathing (AP)
2.3 AnswerBook package is missing from the AP 2.3 release. |
| I0570-3 |
R
|
CPU Modules |
The current diagnostic procedure to identify
the faulty CPU module from CPU Ecache parity errors is flawed, and it could
easily lead to the wrong CPU being replaced. Make sure to follow the appropriate
instructions and guidelines to CORRECTLY identify Ecache panic fault diagnosis
on multi-cpu systems. |
| I0569-1 |
R
|
Differential Ultra/Wide SCSI, UDWIS/S
(370-2443-02) |
Any system installed with a UDWIS/S (isp-fcode
1.28) has the possibility of displaying "invalid command" messages during
POST, "probe-scsi-all" at the ok prompt, booting IF the variable "diag-switch?"
is set to "true", or boot -hv from external storage.. |
| I0567-1 |
R
|
CPU Modules |
Cleaning kit available for cleaning silicon
oil from CPU module on the system board. |
| I0562-1 |
C
|
Autoconfig |
Autoconfig syntax error can cause global
arbstops, resulting in downtime for every running domain on an E10000 systems
platform. |
| I0560-1 |
R
|
Dynamic Reconfiguration |
Due to various bugs discovered with Dynamic
Reconfiguration affecting the Enterprise 10000 Server, a website has been
created to list both problem and resolution of the bugs encountered (http://hes.west/dhpg/#dr).
At this point, most bugs have been resolved with fixes in the latest Kernel
Update patch but there are a few still outstanding which could potentially
impact production. |
| I0555-1 |
C
|
Alternate Pathing Software |
Automatic ap_reboot feature has been disabled
within EDD/Alternate Pathing configuration. |
| I0552-1 |
C
|
Differential Ultra/Wide SCSI, UDWIS/S
(370-2443-01); Differential Ultra/Wide SCSI, DWIS/S (370-1704-0X); Single-Ended
Fast/Wide SCSI, SWIS/S (370-1703-0X) |
SCSI devices (especially in a multi-hosted
configuration) may go offline after isp errors. The most likely configuration
to experience this problem is multi-hosted and shared storage devices connected
to differential SCSI cards using the isp driver, or MultiPack/ UniPack connected
to single-ended SCSI cards using the isp driver. |
| I0547-1 |
C
|
Differential Ultra/Wide SCSI, UDWIS/S
(370-2443-01) |
Intermittently, SCSI devices connected
to a UDWIS card may not be usable after a reboot. This can prevent a system
from booting if the UDWIS card connected to the boot device is affected. |
| I0539-1 |
R
|
Alternate Pathing Software |
Enterprise Server Alternate Pathing 2.2
product is incorrect on the Solaris 8/99 Media Kit. The Solaris 8/99 version
is missing several bug fixes and is not patchable via normal patch mechanisms. |
| I0536-2 |
R
|
A3X00 |
E10000 systems with an A3X00 attached
may encounter Dynamic Reconfiguration errors. |
| I0534-1 |
C
|
FDDI/S SAS (370-3142), FDDI/S DAS (370-3143) |
E10000 using FDDI 6.0 software may encounter
broken pipe errors and Dynamic Reconfiguration problems. |
| I0530-1 |
C
|
Solaris 2.6 |
The Enterprise 10000 may be susceptible
to system hangs if ISM is not enabled. |
| I0527-1 |
R
|
SSP |
Documentation corrections for rebuilding an E10000 SSP boot disk or upgrading
the OS on an SSP.
|
| I0510-1 |
C
|
Control Board |
Following the instructions for control
board switch-over with SSP 3.1 will cause all domains to panic, after the
switch has taken place. |
| I0494-1 |
C
|
System Board (501-4903-01, 501-5240-01) |
Clarification of patches (patch matrix)
needed to operate E10000 system boards. |
| I0469-1 |
R
|
FDDI 5.0 SAS/DAS Assemblies |
Sun FDDI SBus Adapter 5.0 SAS/DAS mounting
screws may not fit the EMI plate due to excessive plating. |
| I0468-1 |
R
|
System Board (X2761A) and SSP 3.1 |
After installing SF+ system boards in
an E10000 system, domains may not reboot. |
| I0464-1 |
C
|
System Board (X2760A and X2761A) |
An SSP power patch is required to operate
E10000 2760A/2761A system boards. |
| I0428-1 |
C
|
Power Cord (530-2379-01) |
Existing power cord for US E10000 systems
is too long to meet UL requirements. |
| I0417-1 |
R
|
Control Board |
Powering off alternate control board in
an E10000 may result in total platform shutdown. |
| I0412-1 |
R
|
SunATM-155/MFiber SBus Adapter (501-2794-08),
SunATM-155/UTP5 SBus Adapter (501-2795-06) |
SunATM-155 SBus board replacement may
render interface unrecognizable. |
| I0411-1 |
R
|
QFE Sbus Card (501-4837-02) |
The installation of the QFE Sbus Card
(X1049A) on an E10000 domain running Solaris 2.5.1 or 2.6HW2 will require
'special instructions' to successfully complete the installation. These
instructions are unnecessary if the Enterprise 10000 is running Solaris
2.6 HW3/98 or later. |
| I0405-4 |
C
|
SBus I/O Board (501-4349), SBus Cards |
FC-AL, Gigabit Ethernet 1.1, SunSwift,
or SunFastEthernet SBus cards should not be installed in SBus slots labeled
slot 1 on Enterprise 10000 servers. |
| I0404-1 |
R
|
336MHz CPU Module (501-4363) |
Configuring 336 MHz CPU modules into a
Enterprise 10000 system. |
| I0403-2 |
R
|
CPU Modules |
Failure to handle CPU Modules correctly
can result in physical damage. Such damage may result in immediate failure
or intermittent failures. The Augat connectors have a greater chance of
damage if proper torquing techniques are not followed. |
| I0396-1 |
C
|
Memory |
Troubleshooting ECC memory errors using an MM to P translation map for
the Enterprise 10000 server.
|
| I0392-1 |
n/a
|
A5000 |
Withdrawal of 45GB StorEdge A5000 support
for E10000 servers. |
| I0388-1 |
n/a
|
SSP |
E10000 System Service Processor may exhibit
slow response. |
| I0375-2 |
R
|
n/a |
E10000 failure information forms continue
to be overlooked by SSE's supporting E10000 systems. This form was carefully
designed to obtain specific data that is used in the diagnosis and repair
of this product. Failure to fill out the form may result in incorrect diagnosis
or a decision to scrap the FRU unnecessarily. |
| I0365-1 |
n/a
|
SSP 3.0 |
SSP 3.1 software upgrade FAQ for Sun Enterprise
10000 systems. |
| I0364-1 |
n/a
|
Solaris 2.6 |
The Ultra Enterprise 10000 should NOT
be mentioned or appear as being supported under Solaris 2.6. |
|
|
n/a
|
n/a |
Use of interconnect tests during installation/upgrade
of E10000 system. To address concern regarding seating problems and to collect
data in order to determine the scope of such problems, we are releasing
a procedure for interconnect testing between the centerplane and the system
boards, as well as interconnect testing on the system board level between
the board and CPU, I/O, and memory mezzanines. |
| I0344-1 |
n/a
|
System Board Cover (407-6575-012 Rev 04)
|
A few defective covers have been identified
on the Ultra Enterprise 10000 system boards. The cover is missing a clearance
hole for a centerplane guidepin. This is ONLY needed for slot 07 on the
UE10000, all other slots do not require this clearance hole. |
| I0342-1 |
n/a
|
n/a |
Procedure for relocating a UE10000 system
when the system's networking info changes. |
| I0338-3 |
n/a
|
System Board |
E10000 system board handling and cleaning
procedure. |
| I0331-2 |
n/a
|
n/a |
Domain unbootable if the value for dr-max-mem
is set too large. |
| I0326-1 |
n/a
|
n/a |
FRU parts returned to Business Systems
Division repair depot without failing information is impacting the FRU part
repair cycle time. |
