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This preface describes who should read the Cisco CDN Software Enterprise Solution User Guide, how it is organized, and its document conventions.
The chapter contains the following sections:
This user guide provides detailed information about the Cisco Content Distribution Network (CDN) for network administrators and media managers. The document is designed to be used as a reference in your everyday work. The person responsible for managing the CDN Content Distribution Manager (CDM) and Content Engines (CEs) should be experienced with the following topics:
This user guide provides step-by-step instructions for using the CDN software. It assumes that the CDM and CEs are physically present and have been installed and activated, as outlined in the Cisco CDN Software Enterprise Solution Configuration Guide.
This guide is intended for system administrators who are going to install and configure the CDN. Administrators should be familiar with the following topics:
This document is organized in the following manner:
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This document uses the following conventions:
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Notes use the following conventions:
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
The CDN software comes with both printed documentation and online help to assist you in learning to use the features of the CDN. Refer to the following documents when you have questions regarding the CDN software:
In addition, you can find information related to the installation, configuration, and maintenance of your CDN hardware in the following Cisco Systems documents:
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package that ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Be sure that you have submitted your CDN device configuration to Cisco Technical Support at 781-663-8293. Registering your devices makes the job of supporting your CDN installation easier should you ever need to contact Cisco Technical Support. In order to register your CDN devices, you will need to have the following information available and provide it to the Cisco Technical Support representative:
Refer to the Cisco CDN Software Enterprise Solution Configuration Guide for descriptions of many of these settings and information on configuring CDN devices.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address.
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
Posted: Wed Sep 27 14:16:36 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.
