Table of Contents

Overview
Setting Up Attendant Call Coverage

Attendant Awareness

Setting Up Single Number Reach
Responding to a Reach Call

Setting Up Incoming Call Options

Overview

In this chapter, you will learn how to:

• Set up attendant call coverage

• Set up single number reach

• Respond to a reach call

Setting Up Attendant Call Coverage

Attendant call coverage allows you to specify a number that callers can transfer to when you do not answer your phone. This is helpful if you want another subscriber to cover your calls when you are away from your phone. When you record your greeting, be sure to include instructions that tell your caller to press 0 (zero) to speak with someone immediately.

Note   If you have attendant call coverage and a multi-line mailbox, note that each of your associated mailbox phone numbers has independent settings for attendant call coverage.

Attendant Awareness

Any subscriber you set up as your attendant should be aware of the following things:

• After answering your transferred call (and talking to the caller), the caller can be sent back to your mailbox. This happens automatically any time the attendant hangs up and the caller does not.

• If the attendant does not answer and the attendant does not have a mailbox, the caller hears a system greeting. At this point, the caller goes into the subscriber's mailbox and the subscriber's greeting is played.

• If the attendant does not answer and the attendant has a mailbox, the call goes to the attendant's mailbox and the attendant's greeting is played.

To set up attendant call coverage:

Step 2   Press 2 from the Mailbox Administration menu.

Step 3   Press 1 to enter a new attendant call coverage number or change the existing number.

Step 4   Enter a phone number and press #.

The system reads the number back to you.

Step 5   Press 1 to verify the number is correct or 2 to change the number.

Step 6   If you have a multi-line mailbox, press *5 to set up attendant calling for another mailbox ID. Otherwise, you are done.

Step 7   When prompted, enter the mailbox ID for the next mailbox you want to work with, and your PIN.

Step 8   When prompted, repeat Steps 2-5.

Note   Verifying the number also activates call coverage.

To deactivate attendant call coverage:

Step 2   Press 2 from the Mailbox Administration menu.

Step 3   Press 2 to deactivate call coverage.

Step 4   If you have a multi-line mailbox, press *5 to deactivate attendant call coverage for another mailbox ID. Otherwise, you are done.

Step 5   When prompted, enter the mailbox ID for the next mailbox you want to work with, and your PIN.

Step 6   When prompted, repeat Steps 2-4.

Setting Up Single Number Reach

Single number reach allows callers to reach you at alternate phone numbers if you do not answer your phone. Callers are prompted either to wait while the system searches for you at the reach numbers, or to leave you a voice message. The system tries the numbers in the sequence in which you entered them.

You can define up to three different numbers for each of these time periods: business hours, after business hours on business days, and non-business days. You can learn how to set up your business hours and days in "Changing Business Hours"

Note   The single number reach feature may not be available, depending on how your account and system are set up. If you have single number reach and a multi-line mailbox, note that each of your associated mailbox phone numbers has independent settings for single number reach.

If you choose to be paged, you must have the system administrator set up paging for you. The system tries your pager number last.

To set up single number reach:

Step 2   If you have previously entered reach numbers, press one of the following:

• 1 to use the existing numbers

• 2 to enter new numbers

Step 3   If you have no existing reach numbers, press 1 to enter them.

Step 4   Press one of the following:

• 1 to be reached during business hours

• 2 to not be reached during business hours

Step 5   Press one of the following (if your system administrator has set up paging for you):

• 1 to be paged at the end of this time period's reach sequence

• 2 to not be paged at the end of this time period's reach sequence.

Note   You can also use your pager as the only reach number during any reach sequence.

Step 6   Follow the prompts to enter reach numbers and press # after you enter each number.

Note   You cannot enter your Personal Access number as one of your reach numbers.

Step 7   Press 1 to verify the number is correct, or press 2 to change the number.

Step 8   Follow the prompts to set up reach numbers and pager options for the remaining time periods, and perhaps to change your business hours.

Step 9   You will hear "Your reach numbers are set up" when you complete the single number reach setup procedure. If you chose to be paged and your pager is not turned on, you will be prompted to do so.

Step 10   If you have a multi-line mailbox, press *5 to set up single number reach for another mailbox ID. Otherwise, you are done.

Step 11   When prompted, enter the mailbox ID for the next mailbox you want to work with, and your PIN.

Step 12   When prompted, repeat Steps 2-9.

Note   If you exit the single number reach setup procedure (by hanging up or using a * key command) before you hear "Your reach numbers are set up," the system does not save any of the reach numbers you entered, and clears all reach numbers that were already in the system.

To deactivate single number reach:

Step 2   Press 2 from the Incoming Calls menu to deactivate single number reach.

Step 3   If you have a multi-line mailbox, press *5 to deactivate single number reach for another mailbox ID. Otherwise, you are done.

Step 4   When prompted, enter the mailbox ID for the next mailbox you want to work with, and your PIN.

Step 5   When prompted, repeat Steps 2-4.

Responding to a Reach Call

You have three options when the system calls you at your reach number and you answer the phone. You can:

• Press 1 to take the call.

• Press 2 to not take the call.

  The system then cycles through your remaining reach numbers. If you do not press any key, this option is the default.

• Press 3 to send the caller directly into your voice mail.

Note   It is recommended that you inform others who may answer the phone at your reach numbers how to respond to reach calls.

Posted: Mon Sep 25 20:40:51 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.