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The uOne Manager, a web-based tool, allows operations personnel to centrally manage and monitor Cisco's distributed uOne system. This tool provides reporting and operational state information used for monitoring overall system functionality and reliability.
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Note The uOne Manager tool is an optional package. Check with your system administrator to see if it is installed on your uOne system. |
This chapter includes information about how to:
Step 2 Type the URL for the uOne Manager:
http://<hostname>:<port>/Login.htmlFor example, http://host1:280/Login.html (see Table 6-1).
The uOne Manager login screen displays.
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| Variable Value | Description | Valid Values |
|---|---|---|
Hostname | The host machine on which the uOne Manager software resides. | A valid host name. |
Port | The port which the Apache server is configured to use. | By convention, port 280 is the default. |
Step 3 Log on with an administrative user ID and password.
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Note The person who configured uOne Manager should provide the user ID and password. |
The uOne Manager main screen displays.
A crucial part of your job is to monitor uOne process status and various operational statistics on all of the Gateservers in your system configuration. For the uOne system to run smoothly, all uOne processes must be up and running at all times. Refer to "Understanding uOne Processes" in this manual for descriptions of the uOne processes.
Step 2 From the uOne Manager main screen, select Operations.
Step 3 Select one of the following options
Step 4 Select one or more specific hosts or a predefined group of hosts from the drop-down menu.
(Shift Key + Click selects more than one host.)
Step 5 Select a refresh rate or once from the drop-down menu.
Step 6 Click on Generate Report.
The ACB Statistics report provides status and statistical information about the ACB process (SPOBJ). Table 6-2 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the ACB (SPOBJ) process is running |
State of SPOBJ APP process | The current state of the ACB (SPOBJ) process on the specified Gateserver. |
Error Logging Level | The current error logging level for the ACB (SPOBJ) process. |
Warning Logging Level | The current warning logging level for the ACB (SPOBJ) process. |
Information Logging Level | The current informational logging level for the ACB (SPOBJ) process. |
Debugging Logging Level | The current debugging logging level for the ACB (SPOBJ) process. |
Current Instances | The current number of agents running on the specified host |
Peak Instances | The maximum number of agents running concurrently since the ACB last started. |
Peak Time | The time when the maximum number of agents were running concurrently since the ACB last started. |
Total Instances | The total number of agents running on the specified host since the ACB last started |
One Minute Average | The average number of agent instances running in the last minute. |
Five Minute Average | The average number of agent instances running in the last five minutes. |
Ten Minute Average | The average number of agent instances running in the last ten minutes. |
The Call Statistics report provides status and statistical information about the CMA process (TNTOBJECT). Table 6-3 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the CMA (TNTOBJECT) process is running |
State of CMA process | The current state of the CMA (TNTOBJECT) process on the specified Gateserver. |
Error Logging Level | The current error logging level for the CMA (TNTOBJECT) process. |
Warning Logging Level | The current warning logging level for the CMA (TNTOBJECT) process. |
Information Logging Level | The current informational logging level for the CMA (TNTOBJECT) process. |
Debug Logging Level | The current debugging logging level for the CMA (TNTOBJECT) process. |
Current Number of Calls | The number of calls in process. |
Peak Number of Calls | The maximum number of calls concurrently active since the CMA last started. |
Peak Time | The time when the maximum number of calls were concurrently active since the CMA last started. |
Total Number of Calls | The total number of calls completed and in process since the CMA last started. |
Total Number of Answered Calls | The total number of answered calls (e.g., UM application started). |
Total Number of Abandoned Calls | The total number of abandoned calls (e.g., error). |
Total Number of Dropped Calls | The total number of dropped calls (e.g., normal hangup). |
Total Number of Rejected Calls | The total number of rejected calls (e.g., no resources). |
The FaxPrint Statistics report provides status and statistical information about the FaxPrint process. Table 6-4 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the FaxPrint process is running |
State of FaxPrint process | The current state of the FaxPrint process on the specified Gateserver. |
PID | The process ID for the FaxPrint process. |
Error Logging Level | The current error logging level for the FaxPrint process. |
Warning Logging Level | The current warning logging level for the FaxPrint process. |
Information Logging Level | The current informational logging level for the FaxPrint process. |
Debug Logging Level | The current debugging logging level for the FaxPrint process. |
Fax Host | The IMAP host for the current FaxPrint process. |
Fax User | The admin user for the current FaxPrint process. |
Total Fax Sent | The total number of successful fax and e-mail messages sent to all fax machines since FaxPrint has been running. |
Sent Last Five Minutes | The number of fax and e-mail messages in the last five minutes since FaxPrint has been running. |
Sent Last Ten Minutes | The number of fax and e-mail messages sent in the last ten minutes since FaxPrint has been running. |
Total Returns | The total number of fax and e-mail messages sent that were successfully returned to the original sender's mailbox since FaxPrint has been running. |
Total Fails | The total number of print attempt failures for fax and e-mail messages. |
Current in Queue Length | The number of fax and e-mail pages currently in the inbox queue waiting to be sent since FaxPrint has been running. |
Peak in Queue Length | The maximum number of fax and e-mail pages in the inbox queue waiting to be sent since FaxPrint has been running. |
Peak in Queue Length Time | The time when the peak in the inbox queue length occurred since FaxPrint has been running. |
Current Retry Queue Length | The number of fax and e-mail pages currently in the retry queue waiting to be sent since FaxPrint has been running. |
Peak Retry Queue Length | The maximum number of fax and e-mail pages in the retry queue waiting to be sent since FaxPrint has been running. |
Peak Retry Queue Length Time | The time when the peak in the retry queue length occurred since FaxPrint has been running. |
The MWI Statistics report provides status and statistical information about the MWI processes (MWI_OnOff and MWI_Notify). Table 6-5 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the MWI processes are running |
State of MWI process | The current state of the MWI processes on the specified Gateserver. |
Error Logging Level | The current error logging level for the MWI processes. |
Warning Logging Level | The current warning logging level for the MWI processes. |
Information Logging Level | The current informational logging level for the MWI processes. |
Debug Logging Level | The current debugging logging level for the MWI processes. |
Total Requests Received | The total number of notification requests from the MWI_Notify process via MWI_PassOff since MWI_Notify and MWI_OnOff last started. |
Total SMDI Sent | The total number of SMDI requests sent to CMA since MWI_Notify and MWI_OnOff last started. These could be to set a light on or to set stutter dial tone. |
Total SNPP Sent | The total number of SNPP paging requests sent to a paging server since MWI_Notify and MWI_OnOff last started. |
Total SMTP Sent | The total number of SMTP paging requests sent to a paging server since MWI_Notify and MWI_OnOff last started. |
Total Fails | The total number of failures due to no subscriber matches, too many subscriber matches, invalid notify numbers, unsuccessful set MWI requests, and unsuccessful notify via pager requests. |
Total No Subscriber Matches | The total number of failures due to no subscriber matches since MWI_Notify and MWI_OnOff last started. |
Total Too Many Subscriber Matches | The total number of failures resulting from too many subscriber matches since MWI_Notify and MWI_OnOff last started. |
Total Invalid Notify Number | The total number of failures due to invalid notify numbers since MWI_Notify and MWI_OnOff last started. |
Total SMDI Fails | The total number of failures due to unsuccessful set MWI requests since MWI_Notify and MWI_OnOff last started. |
Total SNPP Fails | The total number of failures due to unsuccessful notify via SNPP requests since MWI_Notify and MWI_OnOff last started. |
Total SMTP Fails | The total number of failures due to unsuccessful notify via SMTP requests since MWI_Notify and MWI_OnOff last started. |
The SMS Statistics report provides status and statistical information about the SMS_Notify process. Table 6-6 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the SMS_Notify process is running |
State of SMS process | The current state of the SMS_Notify process on the specified Gateserver. |
PID | The process ID for the SMS_Notify process. |
Error Logging Level | The current error logging level for the SMS_Notify process. |
Warning Logging Level | The current warning logging level for the SMS_Notify process. |
Information Logging Level | The current informational logging level for the SMS_Notify process. |
Debug Logging Level | The current debugging logging level for the SMS_Notify process. |
Total Sent in last 5 Minutes | The number of SMS notification messages sent in the last five minutes since SMS_Notify last started. |
Total Sent in last 15 Minutes | The number of SMS notification messages sent in the last fifteen minutes SMS. |
Total Messages in Queue | The total number of SMS notification messages currently in the queue waiting to be sent. |
Peak Messages in Queue | The maximum number of SMS notification messages which were concurrently in the queue waiting to be sent. |
Peak in Queue Time | The time when the last peak of SMS notification messages occurred in the queue. |
Total Fails | The total number of SMS notification failures. |
The SNMP Statistics report provides status and statistical information about the SNMP Agent. Table 6-7 describes each field in this report.
| Report Field | Description |
|---|---|
Host Name | The Gateserver on which the SNMP agent is running |
AutoRestart Status | The current AutoRestart status. |
WatchDog Status | The current WatchDog status. |
WatchDog Cycles | The current number of WatchDog cycles. |
State Notify Status | The current State Notify status. |
State Notify Cycles | The current number State Notify cycles. |
Error Logging Level | The current error logging level for the SNMP agent |
Warning Logging Level | The current warning logging level for the SNMP agent. |
Information Logging Level | The current informational logging level for the SNMP agent. |
Debug Logging Level | The current debugging logging level for the SNMP agent. |
Total of GetRequests | The total of GetRequests queries for the SNMP agent. |
Total of GetNextRequests | The total of GetNextRequests queries for the SNMP agent. |
Total of SetRequets | The total of SetRequets queries for the SNMP agent. |
Total of GetRequests Fails | The total of GetRequests Fails queries for the SNMP agent. |
Total of GetNextRequest Fails | The total of GetNextRequest Fails queries for the SNMP agent. |
Total of SetRRequest Fails | The total of SetRRequest Fails queries for the SNMP agent. |
The MIB Browser report provides information about uOne MIB objects. Table 6-8 describes each field in this report.
| Report Field | Description |
|---|---|
MIB Object Name | The name of a MIB object. |
MIB Object Index | The index for this MIB object. |
MIB Object Value | The value for this MIB object. |
The State Information report provides information about all uOne processes. It also compares scheduled application agents with currently running processes and notes exceptions.Table 6-9 describes each field in this report.
| Report Field | Description | ||
|---|---|---|---|
Host Name | The Gateserver on which the processes are running. | ||
State of SPOBJ APP | The current state of the ACB agent process (SPOBJ) this Gateserver. | ||
Current CMA Processes | The current number (1 or 0) of the CMA processes on this Gateserver. | ||
Current LogRemover Processes | The current number (1 or 0) of the LogRemover processes on this Gateserver. | ||
Current FaxPrint Processes | The current number (0+) of the FaxPrint processes on this Gateserver. | ||
Current MWI Processes | The current number (0-2) of the MWI processes on this Gateserver. | ||
Current SMS Processes | The current number (0+) of the SMS_Notify processes on this Gateserver. | ||
Current UM Processes | The current number (0+) of the UM processes on this Gateserver. | ||
Exception(s) | When scheduled applications don't have running applications, an exception is listed. Otherwise, it is noted as normal.
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The uOne Manager provides several reports on system information and statistics.
Step 2 From the uOne Manager main screen, select Unix Commands.
Step 3 Select Unix Command Line.
Step 4 Select one or more hosts from the drop-down menu. (Shift Key + Click selects more than one host.)
Step 5 Perform one of the following steps:
a. Select one of the following options:
b. Enter a Unix command in the entry box. For example, if you enter umcli -s start system, uOne software on all selected hosts will be started.
Step 6 Click on Generate Report.
The uOne Manager provides a report on information about the operation of the Data Extract Director and Web Director scripts, which are the two major components of the uOne Manager application.
Step 2 From the uOne Manager main screen, select Unix Commands.
Step 3 Select Director Logs.
Step 4 Select a day from the drop-down menu.
Step 5 Click on Generate Report.
To ensure that the uOne system is running at optimum capacity, you should monitor uOne call and process activity. You can generate several call and process activity reports. We recommend that you generate these reports at least once a day. You can generate reports for one or more sequential days. The selection criteria for the reports may include day, days, host, host group, COI, and COI group.
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Note The selection criteria filters from the source of the activity, not the destination. For example, if user1 from COI1 sends a voice message to user2 from COI2, the Subscriber Voice Message Sent Details Report displays COI1 activity only. |
The following call activity reports are available:
Step 2 Select Reports.
Step 3 Select UM.
Step 4 Select the desired report.
The appropriate report input screen displays.
Step 5 Select a category.
a. Select a report type from the drop-down menu.
b. Select one or more items from the report type list.
Step 6 Select the start day on the From drop-down menu.
Step 7 Select the end day on the To drop-down menu.
Step 8 Click on one of the following buttons:
a. Generate Report.
b. Download CSV File.
The Caller Application Usage Report is a summary of all caller access activities. Table 6-10 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows caller access statistics for each hour in the day. |
Total Logins | The total number of caller access. |
Receive Voice | The total number of voice messages left via Caller Access to all subscribers' mailboxes. |
Transfer | The total number of transfers callers made. |
TransferATT | The total number of transfers to attendant coverage callers made. |
For Day | Shows daily total for each caller access statistic. |
The Caller Voice Message Received Details Report contains statistics about voice messages left via Caller Access in subscribers' mailboxes. Table 6-11 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Received Total | The total number of voice messages that were left via Caller Access to all subscribers' mailboxes. |
Received Length Total in seconds | The total length (in seconds) for all voice messages that were left via Caller Access to all subscribers' mailboxes. |
Received Length Avg seconds per call | The average length of a voice message left via Caller Access in seconds. |
Failed | The total number of voice messages that were left via Caller Access, but failed to reach subscribers' mailboxes. |
For Day | Shows daily total for each statistic. |
The FaxPrint Statistics Report is a summary of all outbound Fax process activities. Table 6-12 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows outbound Fax statistics for each hour in the day. |
Sent Total | The total number of successful fax and e-mail messages sent by all FaxPrint processes to all fax machines. |
Email Sent Total | The total number of successful e-mail messages sent by all FaxPrint processes to all fax machines. |
Fax Sent Total | The total number of successful fax messages sent by all FaxPrint processes to all fax machines. |
Fax Sent Total Pages | The total number of successful fax pages sent by all FaxPrint processes to all fax machines. Excludes e-mail. |
Fax Sent Avg Pages | The average number of fax pages sent by all FaxPrint processes to all fax machines.Excludes e-mail. |
Return Total | The total number of fax and e-mail messages that were successfully returned by all FaxPrint processes to the original sender's mailbox. |
Return Fail Total | The total number of fax and e-mail messages that failed to be returned to the original sender's mailbox. |
For Day | Shows daily total for each statistic. |
The Notification Statistics Report is a summary of all MWI/Pager message notification activities. Table 6-13 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows notification statistics for each hour in the day. |
MWI On Success | The total number of times that message waiting indicators were successfully requested of CMA to be turned on for new message notification. |
MWI On Fail | The total number of times that message waiting indicators failed to be requested of CMA to turn on for new message notification. |
Page Sent Success | The total number of times that new message notification pages were successfully sent during message notification. |
Page Sent Fail | The total number of times that new message notification pages failed during message notification. |
Total Notifications | The total number of times that message waiting indicators were successfully turned on and new message notification pages were sent during message notification. |
For Day | Shows daily total for each statistic. |
The Subscriber Application Usage Report is a summary of all subscriber access activity. Table 6-14 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows subscriber access statistics for each hour in the day. |
Total Logins | The total number of voice subscriber logins. |
Make Call | The total number of outbound calls made from Subscriber Access. |
Sent | The total number of voice, e-mail, fax, and broadcast messages successfully sent from Subscriber Access. |
Lock Out | The total number of subscriber mailbox lockouts. |
For Day | Shows daily total for each subscriber access statistic. |
The Subscriber Fax Message Sent Details Report contains statistics about fax messages sent by subscribers to fax machines. Table 6-15 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Sent Total | The total number of fax messages that were requested to be printed by subscribers. |
Sent Length Total in | The total number of pages for all fax messages that were requested to be printed. |
Sent Length Avg | The average number of requested pages that all fax messages contained. |
Failed | The total number of requested fax and e-mail messages that failed. |
For Day | Shows daily total for each statistic. |
The Subscriber Voice Message Sent Details Report contains statistics about voice messages sent by subscribers. Table 6-16 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Sent Total | The total number of voice messages that were sent by all subscribers to other subscribers. |
Sent Length Total | The total length of voice messages that were sent to all subscribers. |
Sent Length Avg | The average length of voice messages sent to all subscribers. |
Sent Broadcast Total | The total number of broadcast messages that were sent by subscribers to all subscribers. |
Sent Broadcast Length Total in seconds | The total length of broadcast messages that were sent to all subscribers. |
Sent Broadcast Length Avg seconds | The average length of broadcast messages sent to all subscribers. |
Failed | The total number of voice and broadcast messages that failed to be sent. |
For Day | Shows daily total for each statistic. |
The TNT Statistics Report is a summary of inbound call activity. Table 6-17 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows inbound TNT statistics for each hour in the day. |
# Attempts | The total number of inbound calls. |
# Accepts | The total number of successful call connects for inbound calls. |
Total Duration | The total duration of inbound calls in seconds |
Total Packets Recv | The total number of packets received by the CMA agent. |
Total Packets Sent | The total number of packets sent by the CMA agent. |
Total Packets Lost | The total number of packets lost as seen by the CMA agent. |
For Day | Shows daily total for each statistic. |
The TNT Outbound Statistics Report is a summary of outbound call activity. Table 6-18 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows outbound TNT statistics for each hour in the day. |
# Attempts | The total number of outbound calls. |
# Accepts | The total number of successful call connects for outbound calls. |
Total Duration | The total duration of outbound calls in seconds |
Total Packets Recv | The total number of packets received by the CMA agent. |
Total Packets Sent | The total number of packets sent by the CMA agent. |
Total Packets Lost | The total number of packets lost as seen by the CMA agent. |
For Day | Shows daily total for each statistic. |
The TTS Statistics Report is a summary of all text-to-speech resource activities. Table 6-19 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows TTS statistics for each hour in the day. |
TTS Play Success | The total number of times that TTS play activity occurred. |
TTS Play Peak | The maximum number of allocated TTS plays at any one time. |
TTS Play Peak Time | The time when the most TTS resources were allocated. |
TTS Play Fail | The total number of times that TTS play activity failed to be allocated. |
For Day | Shows daily total for each statistic. |
The UM Application Summary Report contains statistics about uOne sessions. Table 6-20 describes each field in this report.
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Peak UM | The maximum number of allocated UM agent instances at a given time. |
Peak UM Time | The time when the peak number of concurrent UMs was reached. |
Longest Call | The length of the longest UM call, in seconds. |
Longest Call Time | The time when the longest UM call occurred. |
Average Call | The average length of all UM calls in seconds. |
Total Calls | The total number of UM calls for each hour. |
For Day | Shows daily total for each statistic. |
The UM Application Usage Report contains statistics about caller and subscriber session activity. Table 6-21 describes each field in this report.
| Report Field | Description |
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Hour | Shows statistics for each hour in the day. |
Subscriber Login | The total number of voice subscriber logins. |
Peak Subscriber Login | The maximum number of concurrent voice subscriber logins at any time. |
Caller Access | The total number of caller accesses. |
Peak Caller Access | The maximum number of concurrent caller logins at any time. |
Total | The total number of voice subscriber and caller accesses. |
For Day | Shows daily total for each statistic. |
Posted: Mon Sep 25 20:12:38 PDT 2000
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