Administering Subscriber Accounts

Classes of Service to which you will assign subscribers must have entries in the LDAP database. (See "Administering a New Class of Service".)
Greeting Administrative accounts must have entries in the LDAP database. (See "Setting Up Greeting Administrators".)
If Fax services will be available, Fax Administrative accounts must have entries in the LDAP database (See "Administering Outbound Fax".)

Provisioning Subscribers

This section contains procedures for the following tasks:

Adding subscriber accounts
Modifying subscriber accounts
Deleting subscriber accounts
Adding a secondary telephone to a subscriber account
Modifying secondary telephone information in a subscriber account
Deleting a secondary telephone from a subscriber account
Adding paging information to subscriber accounts
Modifying paging information in subscriber accounts
Deleting paging information from subscriber accounts
Adding SMS information to subscriber accounts
Modifying SMS information in subscriber accounts
Deleting SMS information from subscriber accounts

Engineering Considerations

If the subscriber that you are provisioning will subscribe to Single Number Reach service, ask the subscriber which type of devices will be used for that service. When configuring the Single Number Reach Allowed Number of Rings attribute, consider the following:

If the subscriber will use a cellular phone, set Single Number Reach Allowed Number of Rings attribute to the maximum number of rings. Typically, it takes longer to connect to cellular service.
If a subscriber will use a phone with an answering machine/service, determine the maximum number of rings the subscriber wants. Then, advise the subscriber to set the answering machine to at least one ring more than that maximum. For example, if the subscriber wants the Single Number Reach Allowed Number of Rings attribute set to 5 rings, that subscriber should set the answering machine to at least 6 rings.

To add a uOne subscriber, you must create a subscriber entry with basic information about the subscriber. In addition to the basic information, you can turn on optional features for the subscriber, and add paging and SMS information. If a subscriber will have a multi-line mailbox, you can add up to four secondary telephone numbers for that mailbox.

When you add a new subscriber account, add secondary phone numbers, or add paging or SMS information for a subscriber, the system automatically sets up message notification defaults (from defaultData.ini). These system defaults are typically set up when your uOne system is configured.

Note Typically, subscribers turn on Single Number Reach for their mailboxes and set up their reach numbers. However, the System Administrator can turn on Single Number Reach service for a subscriber, if necessary.

Step 1 Access the uOne Administration interface.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add a Subscriber.

Step 4 Enter the appropriate data in the input fields (Table 16-1).

Step 5 Click on Submit.

Step 6 To add another subscriber account, repeat steps 3 through 5.

Table 16-1: Add a Subscriber Fields

Field Description Valid Values

Directory Server

Identifies the server that contains the subscriber information.

This field cannot be modified.

Entry DN

Indicates where in the LDAP database this subscriber's entry resides.

A valid distinguished name (dn) from the drop-down list box.

Full Name

The subscriber's first name, middle initial, and last name.

Up to 60 characters. Initial capitalization is recommended.

Given Name

The name by which the subscriber wishes to be known, e.g., nickname or first name.

Up to 60 characters. Initial capitalization is recommended.

Last Name

The subscriber's last name.

Up to 60 characters. Initial capitalization is recommended.

Primary Telephone Number

The subscriber's telephone number.

If there are secondary numbers associated with this subscriber's mailbox, enter the subscriber's main telephone number in this field.

If the subscriber will use SMS notification service, you must enter the subscriber's cellular phone number in this field.

A telephone number. Do not include spaces, dots, or dashes.

4 - 15 digits.

Primary Telephone Type

The type of phone for the phone number entered in the Primary Telephone Number field.

A valid entry from the drop-down menu:

Landline

Cellular

Personal Access Telephone Number

The subscriber's Personal Access telephone number.

A telephone number. Do not include spaces, dots, or dashes.

E-mail Address

The subscriber's e-mail address.

A valid e-mail address.

E-mail Password

The subscriber's e-mail password.

The minimum and maximum lengths of this password are set up at the COS level.

Alphanumeric characters.

Default=abcd

Telephone Access
Password

The subscriber's uOne mailbox PIN.

The minimum and maximum lengths of this password are set up at the COS level.

Digits only.

Default=1234

Mail Quota

Indicates the maximum amount of disk space (in bytes for Netscape, in Kbytes for InterMail) that will be available for this subscriber account.

This amount depends on the volume of mail handled and the amount of free disk space that is available on the Messaging Server.

Netscape: Default=0 (unlimited disk space).

InterMail: Any number greater than zero. There is no default.

Class of Service DN

Identifies the Class of Service and distinguished name (dn) for the class of service to which this subscriber belongs.

A valid COS ID and distinguished name (dn) from the drop-down menu.

Mail Server

Identifies the Messaging Server that contains the subscriber's messages.

Note If the subscriber will use SMS notification service, you must enter the mail server on which the SMS notification mailbox resides.

A valid Messaging Server from the drop-down menu.

Greeting Message Host

Identifies the greeting administrator account for the subscriber's primary telephone number.

A valid greeting administrator account from the drop-down menu.

Fax Admin Host

Identifies the fax administrator account for the subscriber's primary telephone number.

A valid fax administrator account from the drop-down menu.

Subscriber Location

Identifies the subscriber's location. Useful for defining broadcast lists.

A valid location from the drop-down menu.

Default is defined in the indexData.ini file.

Play Messages Headers

Indicates whether to play message bodies only or message headers and bodies when the subscriber listens to a message on the primary telephone defined for the subscriber's uOne mailbox.

Valid entries from the drop-down menu:

Message bodies only— play messages without the headers

Headers and bodies— play the message header and the message body

Default= Message bodies only

Auto Play of Messages

Indicates which menu to play automatically after successful login when new messages exist. This field sets up the option for the subscriber's primary telephone.

Valid entries from the drop-down menu:

Get Messages Menu First— plays new messages menu after login

Main Menu First— plays the main menu after login

Default= Get Messages Menu First

Subscriber Time Zone

Indicates the time zone in which the subscriber prefers to handle date/time features (such as, message headers, out-of-hours greeting, Single Number Reach Service, and time of day system greeting).

This field sets up the option for the subscriber's primary telephone.

A valid time zone from the drop-down menu.

Default=Eastern Std Time with Daylight Savings

Cover Phone Number

The telephone number that calls are transferred to when a caller presses 0.

This field sets up the option for the subscriber's primary telephone.

A valid telephone number.

Gender

Used for the Single Number Reach Service user interface prompts only. For example, if Female is selected, the prompt will say, "I am trying to reach her." Currently, this attribute is not supported.

Valid entries from the drop-down menu:

Female

Male

Default=Female

Default Fax Phone Number

The fax machine telephone number where the subscriber will normally print faxes.

A valid telephone number. Do not include spaces, dots, or dashes.

Inbound Fax Number

The telephone number that callers use to send faxes to subscribers. This number must be administered in the on ramp gateway.

A valid telephone number. Do not include spaces, dots, or dashes.

Failed Login Attempts

Serves as a counter for the subscriber's consecutive failed login attempts.

This field sets up the option for the subscriber's primary telephone.

0-999

Default=0

Single Number Reach Service Enabled

Indicates whether the SNR feature is enabled for this subscriber. This field sets up the feature for the subscriber's primary telephone.

You can enable this feature at the subscriber level only if SNR is allowed for the subscriber's COS.

yes / no

Default=no

Single Number Reach Service Number

The first business hours, business days reach number for this subscriber's Single Number Reach service.

If you enable Single Number Reach Service for this subscriber, you must also fill in this field.

A valid telephone number.

Start Time of Business Hours

The starting time for the subscriber's business hours. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.

From the drop-down menu, select the appropriate hour and AM or PM.

Default=8:00 AM

End Time of Business Hours

Ending time for subscriber's business hours. Used for Single Number Reach Service and playing the "out-of-hours" greeting.

From the drop-down menu, select the appropriate hour and AM or PM.

Default=5:00 PM

Business Days

The business days for the subscriber. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.

Check the desired days of the week.

Default= Monday - Friday

Preferred Language

Selects the language in which this subscriber wants to listen to prompts and e-mail/TTS over the telephone interface.

From the drop-down menu, select the appropriate language.

Default=English

Modifying Subscriber Accounts

Subscribers can change various types of information in their accounts through the Personal Mailbox Administration (PMA) interface, such as their business hours/days, the default fax machine used to print faxes, and so forth. However, there is some subscriber information that only administrators can change. For example, only the administrator can change the following information using uOne Administration:

The Personal Access telephone number.
The subscriber location for defining broadcast lists.
The time zone setting in which the subscriber prefers to handle date/time features (such as message headers, out-of-hours greeting, Single Number Reach Service, and time of day system greeting).
The subscriber failed login counter.
For Single Number Reach service, the number of rings that will be allowed before the next number in the reach sequence is tried.

To modify a subscriber entry on the LDAP database, perform these steps:

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Note To disable inbound Fax service for a subscriber, you can delete the value for the Inbound Fax Number attribute in the subscriber's LDAP entry through Modify a Subscriber. You can also disable inbound Fax service by deleting the route for the inbound Fax number from the dial peer configuration on the gateway.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Enter the appropriate data in the input fields (Table 16-2).

Step 9 Click on Modify.

Step 10 To modify another subscriber account, repeat steps 3 through 9 .

Table 16-2: Additional Modify a Subscriber Fields
(Modify includes most of the fields in Add a Subscriber)

Field Description Valid Values

Messaging Server

Identifies the Messaging Server that contains subscribers' messages, greetings, and distribution lists. Set up as part of the system configuration.

This field cannot be modified.

Greeting Admin Host

Identifies the Messaging Server that contains subscribers' greetings and distribution list spoken names.

This field cannot be modified.

Fax Admin Host

Identifies the Messaging Server that temporarily stores subscribers' fax messages queued for printing.

This field cannot be modified.

Greeting Administrator

Identifies the greeting administrator account for the subscriber's primary telephone number.

This field corresponds to the Greeting Message Host field on the Add a Subscriber page.

This field cannot be modified.

Fax Administrator

Identifies the fax administrator account for the subscriber's primary telephone number.

This field corresponds to the Fax Admin Host field on the Add a Subscriber page.

This field cannot be modified.

Message Notification Pager Enabled

Indicates whether to enable paging notification for new messages for this subscriber.

If no paging information exists in the LDAP database for the subscriber, you cannot enable paging notification.

yes / no

Default= no

Single Number Reach Pager Enabled

Indicates whether to allow subscribers to be paged at the end of the reach sequence for every time period available for SNR service. This field sets up the feature for the subscriber's primary telephone.

If no subscriber paging information exists or if SNR is not allowed for the subscriber's COS, you cannot enable paging notification for SNR services.

yes / no

Default=no

Single Number Reach Allowed Number of Rings

The number of rings that will be allowed before the next number in the reach sequence is tried. This field sets up the feature for the subscriber's primary telephone.

A valid number from the drop-down menu

Default=3

1^st Bus. Hrs.

The first telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Bus. Hrs.

The second telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Bus. Hrs.

The third telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

Pager Bus. Hrs.

Indicates whether to allow the subscriber to receive a page at the end of the reach sequence for business hours.

Select the checkbox— allow subscriber to receive a page at the end of the reach sequence

Unselected checkbox— don't allow subscriber to receive a page at the end of the reach sequence

Default= Unselected checkbox

1^st Non Bus. Hrs. Bus. Days

The first telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Non Bus. Hrs. Bus. Days

The second telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Non Bus. Hrs. Bus. Days

The third telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

Pager Non Bus. Hrs. Bus. Days

Indicates whether to allow the subscriber to receive a page at the end of the reach sequence for non-business hours on business days.

Select the checkbox— allow the subscriber to receive a page at the end of the reach sequence

Unselected checkbox— do not allow the subscriber to receive a page at the end of the reach sequence

Default= Unselected checkbox

1^st Non Bus. Days

The first telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Non Bus. Days

The second telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Non Bus. Days

The third telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for the subscriber's primary telephone.

A valid telephone number. Do not include spaces, dots, or dashes.

Pager Non Bus. Days

Indicates whether to allow the subscriber to receive a page at the end of the reach sequence on non-business days.

Select the checkbox— allow the subscriber to receive a page at the end of the reach sequence

Unselected checkbox— do not allow the subscriber to receive a page at the end of the reach sequence

Default= Unselected checkbox

Field	Description	Valid Values
Messaging Server	Identifies the Messaging Server that contains subscribers' messages, greetings, and distribution lists. Set up as part of the system configuration.	This field cannot be modified.
Greeting Admin Host	Identifies the Messaging Server that contains subscribers' greetings and distribution list spoken names.	This field cannot be modified.
Fax Admin Host	Identifies the Messaging Server that temporarily stores subscribers' fax messages queued for printing.	This field cannot be modified.
Greeting Administrator	Identifies the greeting administrator account for the subscriber's primary telephone number. This field corresponds to the Greeting Message Host field on the Add a Subscriber page.	This field cannot be modified.
Fax Administrator	Identifies the fax administrator account for the subscriber's primary telephone number. This field corresponds to the Fax Admin Host field on the Add a Subscriber page.	This field cannot be modified.
Message Notification Pager Enabled	Indicates whether to enable paging notification for new messages for this subscriber. If no paging information exists in the LDAP database for the subscriber, you cannot enable paging notification.	yes / no Default= no
Single Number Reach Pager Enabled	Indicates whether to allow subscribers to be paged at the end of the reach sequence for every time period available for SNR service. This field sets up the feature for the subscriber's primary telephone. If no subscriber paging information exists or if SNR is not allowed for the subscriber's COS, you cannot enable paging notification for SNR services.	yes / no Default=no
Single Number Reach Allowed Number of Rings	The number of rings that will be allowed before the next number in the reach sequence is tried. This field sets up the feature for the subscriber's primary telephone.	A valid number from the drop-down menu Default=3
1^st Bus. Hrs.	The first telephone number that is called during business hours when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Bus. Hrs.	The second telephone number that is called during business hours when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Bus. Hrs.	The third telephone number that is called during business hours when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
Pager Bus. Hrs.	Indicates whether to allow the subscriber to receive a page at the end of the reach sequence for business hours.	Select the checkbox— allow subscriber to receive a page at the end of the reach sequence Unselected checkbox— don't allow subscriber to receive a page at the end of the reach sequence Default= Unselected checkbox
1^st Non Bus. Hrs. Bus. Days	The first telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Non Bus. Hrs. Bus. Days	The second telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Non Bus. Hrs. Bus. Days	The third telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
Pager Non Bus. Hrs. Bus. Days	Indicates whether to allow the subscriber to receive a page at the end of the reach sequence for non-business hours on business days.	Select the checkbox— allow the subscriber to receive a page at the end of the reach sequence Unselected checkbox— do not allow the subscriber to receive a page at the end of the reach sequence Default= Unselected checkbox
1^st Non Bus. Days	The first telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Non Bus. Days	The second telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Non Bus. Days	The third telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for the subscriber's primary telephone.	A valid telephone number. Do not include spaces, dots, or dashes.
Pager Non Bus. Days	Indicates whether to allow the subscriber to receive a page at the end of the reach sequence on non-business days.	Select the checkbox— allow the subscriber to receive a page at the end of the reach sequence Unselected checkbox— do not allow the subscriber to receive a page at the end of the reach sequence Default= Unselected checkbox

Deleting Subscriber Accounts

When you delete a subscriber account through uOne Administration, the system deletes the subscriber's entries on the directory server along with the subscriber's messages and related folders under the assigned Greeting Administrator special account on the Messaging Server .

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on Delete.

Step 9 To delete another subscriber account, repeat steps 3 through 8 .

Adding a Secondary Telephone

Multi-line mailboxes are supported in uOne. Subscribers provisioned with multi-line mailboxes can have one primary telephone number and up to four secondary telephone numbers associated with their uOne mailbox. You can set up options for each of these telephone number separately.

Step 1 Access the uOne Administration interface.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add Secondary Telephone.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Enter the appropriate data in the input fields (Table 16-3).

Step 9 Click on Submit.

Step 10 To add another secondary telephone, repeat steps 3 through 9.

Table 16-3: Add Secondary Telephone Fields

Field Description Valid Values

Directory Server

Identifies the server that contains the subscriber information.

This field cannot be modified.

Messaging Server

Identifies the Messaging Server that contains subscribers' messages. This server also contains distribution lists and the greetings for the subscriber's telephone number(s). Set up as part of the system configuration.

This field cannot be modified.

Entry DN

Indicates where in the LDAP database this subscriber's entry resides.

This field cannot be modified.

Full Name

The subscriber's first name, middle initial, and last name.

This field cannot be modified.

Primary Telephone Number

The subscriber's main telephone number.

This field cannot be modified.

Primary Telephone Type

The type of phone for the phone number entered in the Primary Telephone Number field.

This field cannot be modified.

Secondary Telephone Number

A secondary telephone number associated with the subscriber's uOne mailbox.

A telephone number. Do not include spaces, dots, or dashes.

4 - 15 digits.

Secondary Telephone Type

The type of phone for the phone number entered in the Secondary Telephone Number field.

A valid entry from the drop-down menu:

Landline

Cellular

Class of Service DN

Identifies the Class of Service and distinguished name (dn) for the class of service to which this secondary telephone number belongs.

A valid COS ID and distinguished name (dn) from the drop-down menu.

Subscriber Location

Identifies the subscriber's location for this secondary telephone number. Useful for defining broadcast lists.

A valid location from the drop-down menu.

Default is defined in the indexData.ini file.

Greeting Message Host

Identifies the greeting administrator account for the subscriber's secondary telephone number.

A valid greeting administrator account from the drop-down menu.

Fax Admin Host

Identifies the fax administrator account for the subscriber's secondary telephone number.

A valid fax administrator account from the drop-down menu.

Play Messages Headers

Indicates whether to play messages bodies only or message headers and bodies when the subscriber listens to a message

This field sets up the option for this secondary telephone number.

Valid entries from the drop-down menu:

Message bodies only— play messages without the headers

Headers and bodies— play the message header and the message body

Default= Message bodies only

Auto Play of Messages

Indicates which menu to play automatically after successful login when new messages exist. This field sets up the option for this secondary telephone number.

Valid entries from the drop-down menu:

Get Messages Menu First— plays new messages menu after login

Main Menu First— plays the main menu after login

Default= Get Messages Menu First

Subscriber Time Zone

Indicates the time zone in which the subscriber prefers to handle date/time features (such as, message headers, out-of-hours greeting, Single Number Reach Service, and time of day system greeting).

This field sets up the option for this secondary telephone number.

A valid time zone from the drop-down menu.

Default=Eastern Std Time with Daylight Savings

Cover Phone Number

The telephone number that calls are transferred to when a caller presses 0.

This field sets up the option for this secondary telephone number.

A valid telephone number.

Failed Login Attempts

Serves as a counter for the subscriber's consecutive failed login attempts.

This field sets up the option for this secondary telephone number.

0-999

Default=0

Single Number Reach Service Enabled

Indicates whether the SNR feature is enabled for this subscriber. This field sets up the option for this secondary telephone number.

You can enable this feature at the subscriber level only if SNR is allowed for the subscriber's COS.

yes / no

Default=no

Single Number Reach Allowed Number of Rings

The number of rings that will be allowed before the next number in the reach sequence is tried.

This field sets up the option for this secondary telephone number.

A valid number from the drop-down menu

Default=3

1^st Bus. Hrs.

The first telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Bus. Hrs.

The second telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Bus. Hrs.

The third telephone number that is called during business hours when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

1^st Non Bus. Hrs. Bus. Days

The first telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Non Bus. Hrs. Bus. Days

The second telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Non Bus. Hrs. Bus. Days

The third telephone number that is called during non-business hours on business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

1^st Non Bus. Days

The first telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

2^nd Non Bus. Days

The second telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

3^rd Non Bus. Days

The third telephone number that is called on non-business days when SNR is activated.

This field sets up the reach number for this secondary telephone number.

A valid telephone number. Do not include spaces, dots, or dashes.

Start Time of Business Hours

The starting time for the subscriber's business hours. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.

This field sets up the option for this secondary telephone number.

From the drop-down menu, select the appropriate hour and AM or PM.

Default=8:00 AM

End Time of Business Hours

Ending time for subscriber's business hours. Used for Single Number Reach Service and playing the "out-of-hours" greeting.

This field sets up the option for this secondary telephone number.

From the drop-down menu, select the appropriate hour and AM or PM.

Default=5:00 PM

Business Days

The business days for the subscriber. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.

This field sets up the option for this secondary telephone number.

Check the desired days of the week.

Default= Monday - Friday

Field	Description	Valid Values
Directory Server	Identifies the server that contains the subscriber information.	This field cannot be modified.
Messaging Server	Identifies the Messaging Server that contains subscribers' messages. This server also contains distribution lists and the greetings for the subscriber's telephone number(s). Set up as part of the system configuration.	This field cannot be modified.
Entry DN	Indicates where in the LDAP database this subscriber's entry resides.	This field cannot be modified.
Full Name	The subscriber's first name, middle initial, and last name.	This field cannot be modified.
Primary Telephone Number	The subscriber's main telephone number.	This field cannot be modified.
Primary Telephone Type	The type of phone for the phone number entered in the Primary Telephone Number field.	This field cannot be modified.
Secondary Telephone Number	A secondary telephone number associated with the subscriber's uOne mailbox.	A telephone number. Do not include spaces, dots, or dashes. 4 - 15 digits.
Secondary Telephone Type	The type of phone for the phone number entered in the Secondary Telephone Number field.	A valid entry from the drop-down menu: Landline Cellular
Class of Service DN	Identifies the Class of Service and distinguished name (dn) for the class of service to which this secondary telephone number belongs.	A valid COS ID and distinguished name (dn) from the drop-down menu.
Subscriber Location	Identifies the subscriber's location for this secondary telephone number. Useful for defining broadcast lists.	A valid location from the drop-down menu. Default is defined in the indexData.ini file.
Greeting Message Host	Identifies the greeting administrator account for the subscriber's secondary telephone number.	A valid greeting administrator account from the drop-down menu.
Fax Admin Host	Identifies the fax administrator account for the subscriber's secondary telephone number.	A valid fax administrator account from the drop-down menu.
Play Messages Headers	Indicates whether to play messages bodies only or message headers and bodies when the subscriber listens to a message This field sets up the option for this secondary telephone number.	Valid entries from the drop-down menu: Message bodies only— play messages without the headers Headers and bodies— play the message header and the message body Default= Message bodies only
Auto Play of Messages	Indicates which menu to play automatically after successful login when new messages exist. This field sets up the option for this secondary telephone number.	Valid entries from the drop-down menu: Get Messages Menu First— plays new messages menu after login Main Menu First— plays the main menu after login Default= Get Messages Menu First
Subscriber Time Zone	Indicates the time zone in which the subscriber prefers to handle date/time features (such as, message headers, out-of-hours greeting, Single Number Reach Service, and time of day system greeting). This field sets up the option for this secondary telephone number.	A valid time zone from the drop-down menu. Default=Eastern Std Time with Daylight Savings
Cover Phone Number	The telephone number that calls are transferred to when a caller presses 0. This field sets up the option for this secondary telephone number.	A valid telephone number.
Failed Login Attempts	Serves as a counter for the subscriber's consecutive failed login attempts. This field sets up the option for this secondary telephone number.	0-999 Default=0
Single Number Reach Service Enabled	Indicates whether the SNR feature is enabled for this subscriber. This field sets up the option for this secondary telephone number. You can enable this feature at the subscriber level only if SNR is allowed for the subscriber's COS.	yes / no Default=no
Single Number Reach Allowed Number of Rings	The number of rings that will be allowed before the next number in the reach sequence is tried. This field sets up the option for this secondary telephone number.	A valid number from the drop-down menu Default=3
1^st Bus. Hrs.	The first telephone number that is called during business hours when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Bus. Hrs.	The second telephone number that is called during business hours when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Bus. Hrs.	The third telephone number that is called during business hours when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
1^st Non Bus. Hrs. Bus. Days	The first telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Non Bus. Hrs. Bus. Days	The second telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Non Bus. Hrs. Bus. Days	The third telephone number that is called during non-business hours on business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
1^st Non Bus. Days	The first telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
2^nd Non Bus. Days	The second telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
3^rd Non Bus. Days	The third telephone number that is called on non-business days when SNR is activated. This field sets up the reach number for this secondary telephone number.	A valid telephone number. Do not include spaces, dots, or dashes.
Start Time of Business Hours	The starting time for the subscriber's business hours. Used for Single Number Reach Service and for playing the "out-of-hours" greeting. This field sets up the option for this secondary telephone number.	From the drop-down menu, select the appropriate hour and AM or PM. Default=8:00 AM
End Time of Business Hours	Ending time for subscriber's business hours. Used for Single Number Reach Service and playing the "out-of-hours" greeting. This field sets up the option for this secondary telephone number.	From the drop-down menu, select the appropriate hour and AM or PM. Default=5:00 PM
Business Days	The business days for the subscriber. Used for Single Number Reach Service and for playing the "out-of-hours" greeting. This field sets up the option for this secondary telephone number.	Check the desired days of the week. Default= Monday - Friday

Modifying a Secondary Telephone

Step 1 Access the uOne Administration interface.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify Secondary Telephone.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on the appropriate secondary telephone number.

Step 9 Enter the appropriate data in the input fields (Table 16-3).

Step 10 Click on Submit.

Step 11 To modify another secondary telephone, repeat steps 3 through 10.

Deleting a Secondary Telephone

When you delete a subscriber's secondary telephone number, callers will no longer be able to leave messages in the subscriber's uOne mailbox from that secondary telephone number.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete Secondary Telephone.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on the appropriate secondary telephone number.

Step 9 Click on Delete.

Step 10 To delete another secondary telephone number, repeat steps 3 through 9.

Adding Paging Information to a Subscriber Account

If Paging Service is configured on your uOne system, you may set up paging service for individual subscribers at any time.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Enter the appropriate data in the input fields (Table 16-4).

Step 9 Click on Submit.

Step 10 To add paging information for another subscriber, repeat steps 3 through 9.

Table 16-4: Add a Subscriber's Paging Information Fields

Field Description Valid Values

Full Name

The subscriber's first name, middle initial, and last name.

This field cannot be edited.

Pager Number

The subscriber's PIN (pager ID) number.

A valid PIN (pager ID) number; 2-15 digits.

Depending on the subscriber's paging service, the PIN number may be the last 7 digits of the subscriber's phone number or a unique PIN number provided by the paging service.

Paging Provider

The provider of the subscriber's paging service.

This is a required field only when the Pager Type is set to Numeric.

A valid provider from the drop-down menu.

Pager Type

The pager type.

A valid pager type from the drop-down menu.

Pager E-mail Address

The e-mail address for the pager, if applicable.

This is a required field only when the Pager Type is set to Alphanumeric.

A valid e-mail address.

Message Notification Pager Enabled

Indicates whether to enable paging notification for messages for this subscriber.

yes / no

Default= no

Field	Description	Valid Values
Full Name	The subscriber's first name, middle initial, and last name.	This field cannot be edited.
Pager Number	The subscriber's PIN (pager ID) number.	A valid PIN (pager ID) number; 2-15 digits. Depending on the subscriber's paging service, the PIN number may be the last 7 digits of the subscriber's phone number or a unique PIN number provided by the paging service.
Paging Provider	The provider of the subscriber's paging service. This is a required field only when the Pager Type is set to Numeric.	A valid provider from the drop-down menu.
Pager Type	The pager type.	A valid pager type from the drop-down menu.
Pager E-mail Address	The e-mail address for the pager, if applicable. This is a required field only when the Pager Type is set to Alphanumeric.	A valid e-mail address.
Message Notification Pager Enabled	Indicates whether to enable paging notification for messages for this subscriber.	yes / no Default= no

Modifying Paging Information for a Subscriber

To modify paging information for a subscriber, you have to do the following:

Delete the paging information from the subscriber's account.
Add the updated paging information.

Note When you delete paging information for a subscriber, the system automatically disables new message notification and/or SNR paging service for the subscriber.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on Delete.

Step 9 Click on Add Paging Information.

Step 10 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 11 Enter the data in the input field.

Step 12 Click on Search.

Step 13 Click on the appropriate subscriber account, if necessary.

Step 14 Enter the appropriate data in the input fields (Table 16-4).

Step 15 Click on Submit.

Deleting a Subscriber's Paging Information

Note When you delete paging information for a subscriber, the system automatically disables new message notification and SNR paging service for the subscriber.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on Delete.

Adding SMS Information to a Subscriber Account

If SMS Notification service is configured on your uOne system, you may set up SMS information for individual subscribers at any time.

The SMS_Notify application agent sends SMS notification messages to a SMS server using the SMTP or the SMPP protocol. If SMTP is used, you must enter the following information in subscribers' SMS information LDAP entries:

Select "None" for the SMPP Center identification attribute.
Enter the appropriate e-mail address for Notification E-mail Address attribute.

If SMPP is used, you must select a value other than "None" for the SMPP Center Identification attribute in subscribers' LDAP entries, and must ensure that the Notification E-mail Address attribute is blank. You may also enter values for the GSM Data Coding Scheme, GSM Protocol Identification, Type of Number, and Numbering Plan Indicator attributes. However, if you leave those attributes blank, the SMS_Notify application agent will use the information from the SMPP Center LDAP entry.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Enter the appropriate data in the input fields (Table 16-5).

Step 9 Click on Submit.

Step 10 To add SMS information for another subscriber, repeat steps 3 through 9.

Table 16-5: Add SMS Information Fields

Field Description Valid Values

Full Name

The subscriber's first name, middle initial, and last name.

This field cannot be edited.

SMPP Center Identification

Identifies the SMPP center.

A valid name with no special characters.

Default = N/A

Notification Type

Indicates how the subscriber wants to receive SMS notification about messages.

Valid values:

Detailed—provides a short alphanumeric message.

Message Count—provides a message count for "unread" messages for each message type (voice, fax, and e-mail).

Preferred Date Format

Indicates the date format in which the subscriber wants the date reported in SMS notification messages.

From the drop-down menu, select the appropriate date format.

Preferred Time Format

Indicates the time format in which the subscriber wants the time reported in SMS notification messages.

From the drop-down menu, select the appropriate time format.

Notification Expiration Time (in hours)

Indicates how long the notification message will be stored on the SMS server at the SMPP center before it is deleted.

This field is not required if SMTP is used.

0 -300

Notification E-mail Address

An e-mail address on the SMS server.

If an e-mail address is entered, then SMS Notification messages are sent to the SMS server via SMTP. If there is no value entered for this attribute, then SMPP is used to send the SMS Notification messages.

A valid e-mail address in the following format:

<phone_number>@<e-mail_ domain>

phone_number—the subscriber's cellular phone number

e-mail domain—an e-mail domain serviced by the SMS server.

GSM Data Coding Scheme

The GSM data coding scheme is supplied by the SMPP Center.

If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Data Coding Scheme value from in the SMPP Center LDAP entry.

0 - 127

Default = N/A

GSM Protocol Identification

The GSM Protocol Identification is supplied by the SMPP Center.

If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Protocol Identification value from in the SMPP Center LDAP entry.

0 -127

Default = N/A

Type of Number

The Type of Number attribute is supplied by the SMPP Center.

If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Type of Number value from in the SMPP Center LDAP entry.

0 - 127

Default = N/A

Numbering Plan Indicator

The Numbering Plan Indicator is supplied by the SMPP Center.

If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Numbering Plan Indicator value from in the SMPP Center LDAP entry.

0 - 127

Default = N/A

Field	Description	Valid Values
Full Name	The subscriber's first name, middle initial, and last name.	This field cannot be edited.
SMPP Center Identification	Identifies the SMPP center.	A valid name with no special characters. Default = N/A
Notification Type	Indicates how the subscriber wants to receive SMS notification about messages.	Valid values: Detailed—provides a short alphanumeric message. Message Count—provides a message count for "unread" messages for each message type (voice, fax, and e-mail).
Preferred Date Format	Indicates the date format in which the subscriber wants the date reported in SMS notification messages.	From the drop-down menu, select the appropriate date format.
Preferred Time Format	Indicates the time format in which the subscriber wants the time reported in SMS notification messages.	From the drop-down menu, select the appropriate time format.
Notification Expiration Time (in hours)	Indicates how long the notification message will be stored on the SMS server at the SMPP center before it is deleted. This field is not required if SMTP is used.	0 -300
Notification E-mail Address	An e-mail address on the SMS server. If an e-mail address is entered, then SMS Notification messages are sent to the SMS server via SMTP. If there is no value entered for this attribute, then SMPP is used to send the SMS Notification messages.	A valid e-mail address in the following format: <phone_number>@<e-mail_ domain> phone_number—the subscriber's cellular phone number e-mail domain—an e-mail domain serviced by the SMS server.
GSM Data Coding Scheme	The GSM data coding scheme is supplied by the SMPP Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Data Coding Scheme value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A
GSM Protocol Identification	The GSM Protocol Identification is supplied by the SMPP Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Protocol Identification value from in the SMPP Center LDAP entry.	0 -127 Default = N/A
Type of Number	The Type of Number attribute is supplied by the SMPP Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Type of Number value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A
Numbering Plan Indicator	The Numbering Plan Indicator is supplied by the SMPP Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Numbering Plan Indicator value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A

Modifying SMS Information for a Subscriber

To modify SMS information for a subscriber, perform the following steps:

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Enter the appropriate data in the input fields (Table 16-5).

Note The SMS Number on the Modify SMS Information screen is the LDAP attribute for the subscriber's telephone number.

Step 9 Click on Modify.

Deleting a Subscriber's SMS Information

Note When you delete SMS information for a subscriber, the system automatically disables SMS Notification service for the subscriber.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 Click on Delete.

Validating Subscriber Accounts

After you upgrade the uOne application, or if a particular subscriber account is not functional, you may need to validate one or more subscriber accounts. Validating a subscriber lets you know if there are missing attributes or entries in the subscriber's account, or if there are any required IMAP folders missing on the Messaging Server in the subscriber's Greeting Administrator account.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Validate a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to attributes in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 If necessary, supply the missing information and then click Submit.

Managing User Mailbox Security

The Password Lockout feature provides enhanced system security by allowing you to configure a maximum number of failed logins. If a subscriber or intruder reaches that maximum, the system denies the subscriber or intruder mailbox access, and the subscriber must call the system administrator to regain access to the mailbox.

The Password Lockout is typically set up when the uOne system is initially configured. After configuration, you may need to perform the following tasks:

Change the value for the maximum number of failed logins allowed before lockout.
Reset a subscriber's bad login counter.

Changing the Value for the Maximum Number of Failed Logins

The uOne system uses the MaxLoginLockout attribute in the LDAP database to determine how many failed logins must occur before locking out subscribers from their mailboxes. This attribute is defined at the class of service level. You can change the value of MaxLoginLockout attribute for an existing class of service, if it is necessary.

Use the following procedure to change the MaxLoginLockout attribute for an existing class of service:

Step 1 Access uOne Administration.

Step 2 Click on the COS Administration button.

Step 3 Click on Modify a Class of Service.

Step 4 Enter the appropriate Class of Service ID.

Step 5 Click on Search.

Step 6 Click on the Max. Login Attempts Before Lockout the Mailbox field. Enter the appropriate value.

Note A value of zero indicates that the Password Lockout feature is disabled for the class of service.

Step 7 Click on Modify.

Resetting a Subscriber's Failed Login Attempts Counter

Occasionally, subscribers make a mistake entering their PIN when trying to access their mailboxes via the telephone. If a subscriber or intruder repeatedly attempts to log in with an incorrect PIN or password and the system limit for the maximum number of failed logins is reached, the subscriber is locked and will not be able to access the mailbox until the failed login counter for that subscriber has been reset to a value less than the maximum number of failed logins for the subscriber's COS.

Here is the procedure to reset a subscriber's failed login counter to zero.

Step 1 Access uOne Administration.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click on Search.

Step 7 Click on the appropriate subscriber account, if necessary.

Step 8 In the Failed Login Attempts field, enter 0.

Step 9 Click on Modify.

Note Service Providers are responsible for ensuring security when dealing with logins, PINs, and passwords. Your corporate policies will dictate the proper procedures for handling the change described above.

Table of Contents

Administering Subscriber Accounts