Table of Contents

Prerequisites
Administering AMIS-A Outbound Services

Engineering Considerations

Managing AMIS-A Administrators

Adding an AMIS-A Administrator
Modifying an AMIS-A Administrator Account
Deleting an AMIS-A Administrator Account

Administering the Default External User AMIS-A Domain

Adding the AMIS-A Domain Parameter for External Users
Setting Up the Alternate Address for External Users

Add the External Voice Mail Users

Administering AMIS-A Outbound

AMIS-A allows subscribers of uOne to send messages to non-uOne subscribers through the record and send a message, forward, and reply features. The system recognizes two types of non-uOne subscribers.

• External Voice Mail Users (EVMUs)—Non-uOne users who have special (EVMU) entries in the uOne LDAP directory.

• External Users—Non-uOne users who do not have entries in the uOne LDAP directory. For these users, uOne assumes that an AMIS-A Exchange server will act as a hub. The AMIS-A Exchange server would have its own directory and would redirect the messages to the appropriate legacy system.

Note   The tasks presented in this section are required only if you implement AMIS-A Outbound Services. AMIS-A Outbound Service is an optional feature that is run on a UM 3.0 system but uses uOne backend servers and is administered with uOne Administration. Since UM 3.0 does not support internationalization, the uOne AMIS-A Outbound feature does not support internationalization either. Please contact your Account Representative for more information.

Prerequisites

Before you start administering AMIS-A Outbound Services, ensure that the following tasks have been completed:

• The remote voice messaging system must be setup to accept AMIS-A messages from uOne. You must have the AMIS-A telephone number(s) of the remote voice messaging system.

• If the remote voice messaging system that will be accepting calls from uOne does not play a phrase when it answers calls, then the telecom protocol chosen must be one that can detect calls that are answered without playing a phrase/human voice, such as analog or WinkStart. If the remote voice messaging system does play a phrase, any protocol will work properly.

• uOne Administration must be installed and administered.

• uOne Administration login account is set up.

• Subscribers must have valid numbers for external users and EVMUs.

Administering AMIS-A Outbound Services

You perform the following tasks to manage AMIS-A Outbound Services:

• Add an AMIS-A Administrator account in uOne Administration.

• Edit the amisaout_AAAXXXSSSS.ini file according to UM 3.0 Administration Manual.

• Add the AMIS-A domain attribute for External Users.

• Set up the alternate address for External Users.

• Administer the Schedule table for amisaout according to UM 3.0 Administration Manual.

• Add EVMU users.

Engineering Considerations

There is a one-to-one relationship between an amisaout application, an AMIS-A dial-up connection to a remote voice messaging system, and an AMIS-A Administrator Account.

Multiple amisaout applications can run on a UM 3.0 Telephony Access Server. Configuring multiple amisaout applications improves performance through load balancing.

Managing AMIS-A Administrators

Adding an AMIS-A Administrator

Use the following steps to add the AMIS-A Administrator Account. This account is the special AMIS-A mailbox used to hold messages destined for a remote voice messaging system.

Note   When you name the AMIS-A Administrator account, you should consider making it descriptive (e.g., include the name or telephone number of the remote voice messaging system). A descriptive name will be helpful when you are choosing the appropriate AMIS-A Administrator account as you add subscribers in uOne Administration.

Step 2   Click on the Global Configuration button.

Step 3   Click on Add an Administrator.

Step 4   Enter the appropriate data in the input fields (Table 13-1).

Step 5   Click on Submit.

Step 6   To add another administrative account, repeat steps 3 through 5.

Table 13-1: Add an Administrator Fields

Field	Description	Valid Values
Directory Server	The current directory server. System-generated entry.	This field cannot be modified.
Entry DN	Indicates where in the LDAP database this entry resides. The entry distinguished name (dn) to which the administrator account belongs.	Select a dn from the drop-down menu.
Full Name	A name for this administrator account. Should indicate what is unique about this account (e.g., name or number of the remote voice messaging system).	Up to 60 characters. Should not use spaces.
Given Name	You can use any name. Consider using the Full Name for consistency. This field is required for the LIP entry.	Up to 60 characters. Should not use spaces.
Last Name	You can use any name. Consider using the Full Name for consistency. This field is required for the LIP entry.	Up to 60 characters. Should not use spaces.
Telephone Number	Enter the 10-digit AMIS-A destination telephone number for the remote voice messaging system. This field must be unique. This field is required because it is typically used as a key when searching for a particular mailbox.	10-digit number.
E-mail Address	An e-mail address for this administrator. This field is required, but not used for AMIS-A.	The format is: <user name>@<domain name>
E-mail Password	A password. Note   The minimum and maximum length of this password is determined by the Class of Service (COS) assigned to this account.	The default password = abcd
Mail Server	Identifies the messaging server that contains this AMIS-A Administrator mailbox.	Select the appropriate messaging server from the drop-down list box. Default= The messaging server set up as the system default during configuration.
Title	Identifies the type of special administrator account.	Select AMIS-A Administrator title from the drop-down list box.
AMIS-A Alternate E-mail Address	This is the alternate e-mail address of the mailbox that holds AMIS-A messages that are destined for a remote voice messaging system.	The format is: <user name>@<domain name> The <user name> should be: AMISA_ADMaaaxxxssss, where aaa= area code, xxx=exchange, ssss=extension The <domain name> should be the same as the domain in the mail server field.
Mail Quota	The maximum amount of disk space in bytes that will be available for this administrative account. This amount depends on the volume of mail handled and the amount of free disk space that is available on the messaging server.	Default=0 0 bytes = unlimited disk space
Class of Service DN	Identifies the Class of Service and distinguished name (dn) for the Class of Service to which this account belongs.	Select the appropriate COS DN from the drop-down menu.

Modifying an AMIS-A Administrator Account

Step 2   Click on the Global Configuration button.

Step 3   Click on Modify an Administrator.

Step 4   Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8   Enter the appropriate data in the input fields (Table 13-1).

Step 9   Click on Submit.

Step 10   To modify another administrative account, repeat steps 3 through 9.

Deleting an AMIS-A Administrator Account

Note   You cannot delete an AMIS-A Administrator that has EVMUs assigned to it. Before you delete the AMIS-A Administrator, you must delete the EVMUs first. Then, you can create new EVMU entries and reassign those EVMUs to another AMIS-A Administrator, if necessary.

Step 2   Click on the Global Configuration button.

Step 3   Click on Delete an Administrator.

Step 4   Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8   Click on Delete.

Step 9   To delete another administrative account, repeat steps 3 through 8.

Administering the Default External User AMIS-A Domain

Adding the AMIS-A Domain Parameter for External Users

The following steps will add the required amisaout parameters to the UM.ini and schemaConfig.ini files for handling External Users who are not provisioned on uOne.

Step 2   Type: cd $PARMLIB/apps/UM

Step 3   Edit the UM.ini file and set the following parameter (Table 13-2).

[UMConfig]
AMISADomain=

Note   You must configure this parameter for amisaout to work.

Step 4   Go to the Gateserver where the schemaConfig file resides for uOne Administration and log in as spmaster.

Step 5   Type: cd ADMIN/cgi-bin/MSGadmin/MSGdata

Step 6   Edit the schemaConfig.ini file and set the following parameter (Table 13-2).

[amisaDomain]
domain=

Table 13-2: Um.ini and schemaConfig.ini Parameter for amisout_<AAAXXXSSSS>

Parameter	Description	Valid Values
In UM.ini file: AMISADomain In schemaConfig.ini file: domain	Used for external users who are not provisioned in the uOne LDAP database, that is, they are not EVMUs. When a message is being addressed or a distribution list is being defined upon determining that a phone number does not match either a subscriber or an EVMU, uOne will repeat the full number, tell the user that it is not for a subscriber on this system and ask if they want to add it anyway. If the user doesn't want to add it, uOne will proceed normally. Otherwise, an e-mail address is added to the list in the form of PhoneNumber@AMISADomainValue.	Valid e-mail domain name format. For example, AMISADomain.com Default = N/A Note   This domain must be the same in the UM.ini file and the schemaConfig.ini file.

Setting Up the Alternate Address for External Users

The following steps will add required information on the messaging server for the AMIS-A Administrator account that handles External Users who are not provisioned on uOne.

Step 2   From the Netscape console screen, select Messaging Server.

Step 3   Select Configuration.

Step 4   Select Services / SMTP.

Step 5   Select Address.

Step 6   On the Address screen, check the Search for custom domain box.

Add the External Voice Mail Users

You add the External Voice Mail Users (EVMUs) to the LDAP directory using uOne Administration. For detailed information see "Administering AMIS-A External Users" in this manual.

Posted: Mon Sep 25 20:10:22 PDT 2000
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