Set Up Incoming Call Options

Setting Up Attendant Call Coverage

Attendant call coverage allows you to specify a number that callers can transfer to when you don't answer your phone. This is helpful when you want another subscriber to cover your calls when you are away from your phone. When you record your greeting, be sure to include instructions that tell your caller to press 0 to speak with someone immediately.

To set up attendant call coverage:

Step 1 Press 4 from the Main menu.

Step 2 Press 2 from the Mailbox Administration menu.

Step 3 Press 1 to enter a new or change an existing attendant call coverage number.

Step 4 Enter a phone number and press #. The system reads the number back to you.

Step 5 Press 1 to verify the number is correct or 2 to change the number.

Note Verifying the number also activates call coverage.

To deactivate attendant call coverage:

Step 1 Press 4 from the Main menu.

Step 2 Press 2 from the Mailbox Administration menu.

Step 3 Press 2 to deactivate call coverage.

Setting Up Single-Number Reach

Single-number reach allows callers to reach you at alternate phone numbers if you don't answer your phone. Callers are prompted to either wait while the system searches for you at the reach numbers or to leave you a voice message. The system tries the numbers in the sequence in which you entered them. You can define up to three different numbers for each of these time periods: business hours, after business hours, and non-business days.

Note This feature may not be available, depending on how your company has chosen to implement the system.

If you choose to be paged, the system tries your pager number last. To include your pager number with your reach numbers, you must perform the following steps in the order shown:

Step 1 Ask your system administrator to set up paging for you.

Step 2 Activate single-number reach (see the following procedure).

To set up single-number reach:

Step 1 Press 6 from the Main menu.

Step 2 If you've previously entered reach numbers, press 1 to use the existing numbers, or 2 to enter new numbers.
If there are no existing reach numbers, press 1 to enter them.

Step 3 Press one of the following:
1 to be reached during business hours.
2 to not be reached during business hours.

Step 4 Press one of the following (if your system administrator has set up paging for you):
1 to be paged at the end of this time period's reach sequence.
2 to not be paged at the end of this time period's reach sequence.
Note: You can also use your pager as the only reach number during any reach sequence.

Step 5 Follow the prompts to enter reach numbers and press # after you enter each number. Note: You cannot enter your Personal Access number as one of your reach numbers.

Step 6 Press 1 to verify the number is correct, or press 2 to change the number.

Step 7 Follow the prompts to set up reach numbers and pager options for the remaining time periods, and to change your business hours.

Step 8 You will hear "Your reach numbers are set up" when you complete the single-number reach setup procedure. If you chose to be paged and your pager is not turned on, you will be prompted to do so.

Note If you exit the single-number reach setup procedure (by hanging up or using a * key command) before you hear "Your reach numbers are set up," the system does not save any of the reach numbers you entered.

To deactivate single-number reach:

Step 1 Press 6 from the Main menu.

Step 2 Press 2 from the Incoming Calls menu to deactivate single-number reach.

Answering a Reach Call

You have three options when uOne calls you at your reach number and you answer the phone. You can:

Press 1 to take the call.
Press 2 to not take the call. The system then cycles through your remaining reach numbers. If you don't press any key, this option is the default.
Press 3 to send the caller directly into your voice mail.

Table of Contents

Set Up Incoming Call Options