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The prompt product included with uOne is comprised of all of the prompts used in the telephony user interface. Most of the prompts are stand-alone phrases or, in some cases, several prompts can be concatenated to create a needed response. There are approximately 1000 application and system prompts.
Cisco provides three sets of professionally recorded prompts in U.S. English by a female voice talent.
The prompt sets include a master prompt set, which has the majority of the application prompts and all of the system prompts. There are two subsets of prompts that are distinguished by the type of dialing plan. The North American Numbering Plan (NANP) subset includes 36 prompts that refer to entering a "4, 5, 7 or 10 digit number." The second customized subset of "generic" prompts includes the same 36 prompts as in the NANP subset, with all reference to a dialing plan removed from the text.
For each set, there is one set for each of the encoding types, MuLaw and Alaw. MuLaw is the encoding method for prompts played over a T1. Alaw is the encoding method for prompts played over an E1.
Of these six prompt sets two sets are installed.
The steps to install the prompts select to install "Mu-law" or "A-law" and then perform either sets of steps.
The steps to install the Mu-law prompts are:
1. Type pkgadd -d um-311S-r0-mulaw-sco213.pkg.
2. You will be presented with a menu of packages including rrum31, rrum31n, rrum31g. Select the two packages you want to install. You must install Master Set, rrum31. You must choose one of the other two packages for your preferred Numbering Plan (NANP or Generic).
3. The installation scripts will automatically place the Master prompts in the appropriate directories. The application prompts are put in directory /home2/spmaster/r320/Rita/UM/13. The system prompts are put in directory /home2/spmaster/r320/digdata/prompts/SP/system/13
4. The installation scripts will automatically place the Numbering Plan prompts in the directory /home2/spmaster/r320/Rita/UM.
The steps for the A-law prompt are:
1. Type pkgadd -d um-311S-r0-alaw-sco213.pkg.
2. You will be presented with a menu of packages including rrum31aw, rrum31awn, rrum31awg. Select the two packages you want to install. You must install Master Set, rrum31aw. You must choose one of the other two packages for your preferred Numbering Plan (NANP or Generic).
3. The installation scripts will automatically place the Master prompts in the appropriate directories. The application prompts are put in directory /home2/spmaster/r320/Rita/UM/13. The system prompts are put in directory /home2/spmaster/r320/digdata/prompts/SP/system/13
4. The installation scripts will automatically place the Numbering Plan prompts in the directory /home2/spmaster/r320/Rita/UM.
1. Install the Master Set - RRUM.
2. The application prompts are put in directory /home2/spmaster/r320/Rita/UM.
3. The system prompts are put in directory /home2/spmaster/r320/digdata/prompts/SP/system
4. Install a Subset
1. Install the Master Set - RRUMAW
(a) The application prompts are put in directory /home2/spmaster/r320/Rita/UM.
(b) The system prompts are put in directory /home2/spmaster/r320/digdata/prompts/SP/system
2. Install a Subset.
(a) If NANP Subset, install RRUMAWN.
(b) If Generic Subset, install RRUMAWG.
The location directory, where the application prompts ultimately reside, is up to the customer. If the prompts are moved to another directory then the UM.ini file must be updated.
1. AppPhraseDirectory:- The application prompt directory location. The default is /home2/spmaster/r320/Rita/UM.
2. Update PhraseLanguage with one of the following language codes from column one. The default is USENGLISH.
USENGLISH | 13 |
GERMAN | 14 |
SPANISH | 15 |
DUTCH | 16 |
ITALIAN | 17 |
FRENCH | 18 |
The languageData.ini file contains the languages supported on the system. The information in this file will be displayed in a pull down menu in UMSA under Add/Modify a Subscriber Preferred Language.
1. Go to the Telephony Access Server where the languageData.ini file resides for UMSA.
2. Login as spmaster.
3. Type: cd /home2/spmaster/ADMIN/cgi-bin/MSGadmin/MSGdata
4. Edit lanaguageDat.ini files and set the following attributes (Table 1-1).
There are several prompts in the uOne Release 4.1s telephony user interface that can be branded for each master prompt set. Follow the recording requirements identified in the Producting uOne 4.1s Prompts in Another Language/Recording Studio section.
Subscriber access welcome prompt - A welcome prompt that plays when a subscriber calls in to uOne. There is a default welcome prompt named LOG_WELCOME_CISCO.wav included in the prompt set. The phrase is "Welcome to Cisco's Unified Communications Service." So a customer can brand the welcome by changing the phrase to, for example, "Welcome to Customer Name Unified Communications Service."
To use the branded welcome prompt:
Caller access welcome prompt - A prompt that is heard when someone calls a subscriber and there is a busy signal or no answer. It is played before the subscriber's personal greeting. An example is "Hello. The party you have called is not available. Please wait while you are transferred to their mailbox." There is no default for this configurable. But your custom LOG_WELCOME_<your company name> can be used here as well.
To use this branded welcome prompt:
Main Menu Prompts - The main menus can have a customized tone that readily identifies that the prompt being heard is the main menu. This tone can be added to the existing main menu prompts using the Cool Edit Professional program.
ACT_ACTIONS_PROMPT.wav
[Main Menu Audible Logo] If you want your messages now press one, to send a voice message press two, to work with your greetings press three, if you need something else press 0.
ACT_ACTIONS_PROMPT_NO_MESSAGES.wav
[Main Menu Audible Logo] To send a voice message press two, to work with your greetings press three, if you need something else press 0.
MUSIC1.wav
The music file that plays during the Single Number Reach search can be changed. There are several requirements that must be follwed for a new file to work properly.
/home2/spmaster/r410/prompts/voice1/UM
No additional branding is available at this time.
It is recommended that the customer keep a copy of any customized prompts, prompts that are not part of the prompt set provided with uOne, in a directory separate from the uOne prompts directory. When a new release of uOne is loaded then the customized prompts are not overwritten so it's just a safe guard to keep them in a separate directory.
The prompts provided with uOne are recorded in U.S. English by a female voice talent. When uOne is installed internationally the prompts must be produced in other languages. The requirements for producing a prompt set are listed in this section. It is the responsibility of the customer, at this time, to produce prompt sets in other languages.
Cisco provides a master listing of all of the prompts that are used in uOne. This master listing or "script" includes for each prompt, its unique prompt file name, index number, and the English textual representation of the prompt. It is the responsibility of the customer to translate the prompts. Every prompt must be translated and recorded for the product.
It is assumed that international voice talents will be found outside of the United States because of wanting to get the proper dialect. If a customer wants to use the studio that Cisco uses then the studio can arrange for auditions of international talents in the New York City area.
There are several considerations when looking for a voice talent.
When looking for recording studios there are recording requirements that the studio must meet.
Some additional questions for the studio:
To use the studio that Cisco uses you can contact them directly.
VoiceActive Productions
353 West 48th Street
Second Floor
New York, NY 10036
Steve Garrin, President and contact
Phone: 212/541-6592
Fax: 212/541-8139
Email: vworks@aol.com
After prompts are recorded and received from the studio they are run through a Cisco conversion program before they can be used in the product. The conversion program adds headers, trailers and changes the prompt file name.
The Cisco conversion programs are included with uOne. Refer to Cisco Prompt Processing for the detail processing information.
There must be legal agreements/contracts between the customer and the studio and the customer and the voice talent.
This is a list of possible costs for producing a set of prompts.
Posted: Mon Sep 25 19:15:39 PDT 2000
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