Table of Contents

Telephone Access: Call Answer/Caller Services

Telephone Access: Subscriber Services

Table 8: Telephone Access: Subscriber Services— Unified Messaging Services

	Voice	Fax	E-mail/TTS
System Prompts	Supports multilingual prompts. The application-defined prompts (.ini file) are played prior to Subscriber successful login. If there are no application-defined prompts then default prompts are played. After successful login, the Subscriber's preferred language prompts are played. If preferred language is selected, then the Application-defined prompts (.ini file) are played. If there are no Application-defined prompts then the default prompts are played. Multiple language prompts can be loaded on the same system. Does not support multiple prompt sets for the same language on the same system (e.g. male and female prompts in English).
Login	First time login—Subscriber are required to change their PIN, record their spoken name, and record their personal greeting for all calls. The PIN can be fixed or variable length and range from 4 to 8 characters, depending on configured limits. Entry of Mailbox IDs, list numbers, phone numbers, and PINs can be delimited with a # or a timeout. Failed Entries in a Single Session - after the maximum number of consecutive failed login attempts in a single session, uOne will disconnect the session. This can't be configured off by the administrator. Failed Entries Across Multiple Sessions/Lockout - After the maximum number of consecutive failed login attempts across sessions (configurable by COS), the system will lock the caller out. The account can only be reset by the Service Provider. This can be configured off by the administrator. All failed login attempts are logged. The system allows multiple logins simultaneously to the same account.
Get Messages - General	Urgent messages—If subscriber listens to urgent messages immediately after urgent message inventory, all urgent messages are played first in first out. If configured for voice messaging only, getting urgent messages will be followed by new voice message inventory and, if configured, automatic retrieval of new voice messages. Standard voice messages are played first in first out. Messages remain new until the message is explicitly deleted or saved. Headers On/Off—If headers are on (subscriber configurable), subscriber hears the message header followed by the message itself. If headers are off, subscriber only hears the message. The subscriber can press 5 to hear the message header. Undeliverable voice messages will be returned with the original message attached. The message header will include the "undeliverable" type. Message AutoPlay On/Off—If this is on and new messages exist, the subscriber hears the message inventory and then hears voice messages automatically if they have voice only service. If this option is off, the subscriber must select the Get Messages option prior to accessing voice messages.	Urgent messages - If the subscriber listens to urgent messages immediately after the urgent message inventory, all new urgent messages are played first in first out. All urgent messages are presented together, regardless of message type (voice, fax, or e-mail). If configured for voice messaging and at least one other message type (Fax or E-mail), then: Standard messages are accessed by message type. Therefore voice messages are accessed separately from fax messages. Within a given message type, messages are played first in first out. Undeliverable messages are returned as their original message type. The message header will include the "undeliverable" type. The original message will be attached. Messages remain new until the message is explicitly deleted or saved. Message AutoPlay On/Off - If Message AutoPlay is configured on and new messages exist, the subscriber will hear their message inventory and then be prompted with the Message Type menu. If Message AutoPlay is configured off, the subscriber must also select the Get Messages option from the Main Menu prior to the Message Type menu being played. Headers On/Off - If headers are configured on (this is a Subscriber configurable), then the Subscriber will hear the header of the message followed by the message itself. If headers are configured off, then the Subscriber will only hear the message. (For Fax, you can only hear headers.) In both cases, the subscriber can press 5 to hear the message header of the current message. E-mail to Fax allows textual portions of e-mails to be sent to a fax machine. If the e-mail contains non-textual or non-fax attachments, they are treated as textual descriptions and the descriptions would show up on the fax document.
Get Message Options	Play/Replay message plays the message from the beginning. Reply by voice mail allows subscriber to send a voice message in reply to a sender's message. The original message is not attached in the reply. This feature is only available if the sender is also a subscriber. Delete message deletes the current message and skips to the next message. Save message saves the current message and skips to the next Flag a message "new" and skip to next: Subscribers can flag any message "new" in their mailbox, including current message, undeleted messages, and saved messages. The message waiting light remains on if the message was originally new. It will not turn the light on if it was originally a "saved" message and the subscriber flags it new. In either case, it is inventoried as a new message. Forward message allows the subscriber to forward a message with or without a comment to one or more subscribers (includes use of distribution and broadcast lists). Confidential messages cannot be forwarded from the telephone. If the subscriber accesses the message from a PC, the subject line is tagged as confidential. They can forward the message as e-mail.	Play / Print Fax - If the fax message has a voice attachment then it will automatically play the attachment. "Play" allows the voice attachment to be replayed. "Print" redirects the fax to a fax machine for printing. The fax machine number can either be a Subscriber pre-defined fax number or the Subscriber can enter a new fax number. The fax will be delivered by pre-assigned fax server (administered by the Service Provider's Systems Administrator). Delete message deletes the current message and skips to the next message. Save message saves the current message and skips to the next. Flag a message "new": Subscribers can flag any message "new" in their mailbox, including current message, undeleted and saved messages. The message waiting light remains on if the message was originally new. It will not turn the light on if it was originally a "saved" message and the subscriber flags it new. In either case, it is inventoried as a new message. Forward message allows the subscriber to forward the message with or without a comment to one or more subscribers on the network (includes the use of distribution lists). Confidential messages cannot be forwarded from the telephone. If subscribers access the message from a PC, the subject line is tagged as confidential. They can forward the message as e-mail.	Text to Speech e-mail allows subscribers to get their e-mail messages by the telephone. E-mail is treated just like voice mail. Supports multiple languages - English, Spanish, and French. This is a configurable in the application (.ini file) and in the Subscriber profile (not in COS). Text to Speech preprocessing is available to enhance the reading of e-mail bodies (not headers). Play/Replay message plays messages from the beginning. Plays all plain text and audio (.wav) attachments. Reply by voice mail allows subscribers to send a voice message in reply to a sender's message. The original message is not attached in the reply. This feature is only available if the sender is also a subscriber. Flag a message "new": Subscribers can flag any message "new" in their mailbox, including current message, undeleted messages, and saved messages. The message waiting light remains on if the message was originally new. It will not turn the light on if it was originally a "saved" message and the subscriber flags it new. In either case, it is inventoried as a new message.
Get Message Options (continued)	Play Header allows the subscriber to play the header of the current message. The header contains message type (urgent, confidential, forwarded, broadcast, undeliverable), from whom, and message date and time. The date and time can be played in US or European format and is a configurable. The Subscriber time zone is also a configurable. Undelete a message - Subscriber can undelete a message by backing up to the deleted message and then saving it (or making it new). Rewind and Advance allows the Subscriber to skip forward or backward 3 seconds during message play. Backup to the previous message - allows a Subscriber to backup to the previous message regardless if it has been previously deleted.	Play Header allows the subscriber to play the header of the current message. The header contains message type (urgent, confidential, forwarded, and undeliverable), fax number of sender, number of pages, and message date and time. The date and time can be played in US or European format (configurable). The subscriber time zone is also a configurable. The header will inform the subscriber of failed or forwarded faxes. Undelete a message - A subscriber can undelete a message by backing up to the deleted message and then saving it (or making it new). Backup to the previous message allows a subscriber to backup to the previous message regardless if it has been previously deleted.	Forward message allows the subscriber to forward a message with or without a comment to one or more subscribers on the network (includes distribution and broadcast lists). Confidential messages cannot be forwarded from the telephone. If the subscriber accesses the message from a PC, the subject line is tagged as confidential. They can forward the message as e-mail. Delete message deletes the current message and skips to the next. Save message saves the current message and skips to the next. Rewind/Advance allows the subscriber to skip forward/backward 3 seconds during message play.
Message Inventory	The following describes Message Inventory for voice message only service: Urgent new messages are inventoried first. If subscribers choose not to listen to their urgent new messages and skip to their standard voice messages, the urgent messages are inventoried again as standard. The headers will include the "urgent" message type. Standard voice messages are inventoried after urgent voice messages. When an inventory of a large number of messages takes awhile to complete, the subscriber is periodically informed (system configurable interval) that the inventory is still in progress. When an inventory of a large number of messages takes awhile to complete, the subscriber can interrupt the inventory at any time. This interrupt is not immediate; it takes effect after a configurable interval expires.	The following describes Message Inventory for multiple message type service. For example, voice messaging service combined with fax and/or e-mail: Urgent new messages of all types (voice, fax, and e-mail) are inventoried together and presented before standard messages, e.g., "4 urgent messages". If subscribers choose not to listen to their urgent new messages and skip to their standard messages (of any type), then the urgent messages are inventoried again as standard (of the right type). The headers will include the "urgent" message type. Standard messages are inventoried by type after urgent messages. When an inventory of a large number of messages takes awhile to complete, the subscriber is periodically informed (system configurable interval) that the inventory is still in progress. When an inventory of a large number of messages takes awhile to complete, the subscriber can interrupt the inventory at any time. This interrupt is not immediate; it takes effect after a configurable interval expires.
Reinventory	If reinventory is on, then voice messages will be reinventoried when a subscriber returns to the main menu. If reinventory is off, the voice messages will only be inventoried once at the beginning of a session.	If reinventory is on, then fax messages will be reinventoried when a subscriber returns to the main menu. If reinventory is off, the fax messages will only be inventoried once at the beginning of a session.	NA
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Broadcast Lists	When using broadcast lists: The system will check for authorization to verify the Subscriber can use the broadcast list. If message aging is enabled in uOne, then the Subscriber will be prompted to enter the message aging period or accept the default (configurable by Systems Administrator).
Addressing	All uOne internal number handling will allow a variable length string of digits to be handled as a single telephone number. Maximum size of the accepted number of digits is a configurable. The system translates all subscriber addressing to unique variable length phone numbers based upon rules that the system administrator configures. Dial/address by name - ability to transfer or address by spelling a Subscriber's last name and then first name. The caller can toggle between numeric addressing and address by name. Distribution lists and broadcast lists cannot be accessed through dial/address by name. 2-digit addressing is used internally for subscriber personal distribution lists. 3-digit addressing is used for the Service Provider System Administrator defined broadcast lists. It is suggested that broadcast lists range from 900 to 999. These broadcast lists are only available to authorized Subscribers. The Service Provider's Systems Administrator can assign a separate list of authorized subscribers to each list.
Address and Dial Rules	Provides uOne with addressing and dialing rules for the system: Determine the initial address expansion for login and uOne. Determine system address expansion rules. Determine system outdialing constraints and rules. The dial plan supports 4, 5, 7, 10 digit, and International Dialing. It can be customized to restrict dialing for specific numbers such as 900 numbers.
Record and Send a New Message	Allows the subscriber to record a message and send it to one or more subscribers. Addressing occurs before the message is recorded and includes the use of distribution and broadcast lists. After the message is recorded, the message can be played back, appended to, re-recorded, canceled, tagged urgent and/or confidential, or sent.

Telephone Access: Subscriber Administration

PC Client Access: Subscriber Services

The uOne application is built to run on a Standard Internet Messaging environment. The voice and fax messages that are generated from uOne are simply e-mails with standard .wav and .tif attachments in MIME format. The messages are stored on standard off-the-shelf messaging servers such as Netscape Messaging Server. The PC mail client you choose is based on your needs and what is supported by your specific Messaging Environment. Cisco does not require any proprietary client software for PC access to messages.

If you would like to have access to your messages from either a telephone or PC, you should choose a PC mail client that supports the Internet Messaging Access Protocol (IMAP). IMAP messages are kept on a mail server. This enables multiple devices to access the same messages. IMAP is different from another protocol, Post Office Protocol (POP), because POP moves all the messages to your local PC, which would preclude other devices from accessing the messages.

The features of the PC client depend on the specific product. For example, Netscape Communicator has different features than Outlook and both can be mail clients for uOne. The following is a listing of information Cisco includes in the message header and some suggested plug-ins/helper applications.

Personal Mailbox Administration

The uOne product provides subscribers with the ability to personalize their service through the telephone and a PC interface. Personal Mailbox Administration is a PC web tool that allows subscribers to administer their service. The majority of the administration between the telephone and PC is identical. Some of the differences include:

• Only telephone administration includes Personal Greeting administration.

• Only Personal Mailbox Administration includes Intelligent Message Notification administration.

System Administration

Table 12: System Administration Features

Feature	Description
Bulk Addition of Subscribers	This utility is designed to migrate subscribers from their existing legacy system to uOne. It provides a batch process for adding a large number of Subscribers to the directory. Process is run from the command line. The System Administrator must generate an input file, run the input file against the utility, and resolve rejected entries. The utility should be run by a UNIX experienced administrator.
Unified Messaging System Administration	A web based tool for System Administrators for the following functions: Managing administrative special accounts including Greeting and Fax administrative accounts. Managing Communities of Interest allows the uOne application to provide a set of subscribers with the appearance of having their own service, even though they share the same set of systems with others. Adding, modifying, and deleting a Class of Service (COS)- allows the uOne administrator to create templates that define a common set of uOne services for a group of subscribers. Adding, modifying, and deleting Subscribers. Managing broadcast lists. Managing Subscriber mailbox security. Validating Subscriber entries.
Broadcast Message	Broadcast lists are similar to distribution lists except broadcast lists are evaluated dynamically (at time of use) based on a defined filter. System Administrator creates broadcast lists using the Unified Messaging System Administration (UMSA) web tool. Broadcast list numbers must be 3 digits. It is suggested that the System Administrators choose numbers between 900 and 999. The tool provides the ability to select an indexed attribute, such as location. The tool provides the ability to select the filter based on the indexed attribute, such as Building 401. The System Administrator must assign authorized users for each broadcast list. The System Administrator can enable message aging and set a system default. If message aging is enabled, then a broadcast message that is delivered and not saved locally by the recipient (still in the inbox) will be deleted after the defined message aging period. The default message aging period can be overridden by the Subscriber who is sending the message. Recipients cannot respond to broadcast messages. Broadcast messages will not be delivered to any system administrative mailboxes (FaxPrint, greeting, etc.). Broadcast messages will not be delivered to non-uOne subscribers (e.g. e-mail-only users). No notification will be sent to the sender of a broadcast message informing them of undeliverable broadcast messages.

Operations, Administration, Maintenance, and Performance

Table 13: Operations, Administration, Monitoring, and Performance (OAM&P) Features

Feature	Description
Installation and Configuration Tool	Easy installation and configuration of the GateServer software.
Logging	All logging is done locally into flat files. Logs are segregated into the following log types: Event Logs Call detail records are generated at the start and end of sessions for callers and subscribers. Information is captured including ANI, RDNIS, and timestamps. The following features generate Call Detail Records: Caller - Call Answer Service Start and End Session Caller - Leave a Message Subscriber - Login/Logout Subscriber - Redirect a Fax Software Logs Resource Logs Log files will be rotated based on both size and age. Remote logging can be set up for the Event and Resource files.
Log Remover	A tool to manage the log files. The tool will move and/or delete log files as defined by the System Administrator.
SNMP Management	The SNMP agent provides a comprehensive MIB for the operation, performance, and fault management functions for DAP agents. The SNMP agent allows start, stop, and autorestart functionality. SNMP traps are also fully supported for system faults.
UM Command Line Interface	Real time monitors can be used to view the current operation of the system. Provides administration functions (start, stop, change log levels, reschedule).
Unified Communications Manager	Provides centralized web-based administration tool that supports canned reports from managed GateServers. These include reports om message activity and MWI activity.

Posted: Mon Sep 25 19:37:09 PDT 2000
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