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The Unified Communications Manager (UCM), a web-based tool, allows operations personnel to centrally manage and monitor Cisco's distributed uOne System. This tool provides reporting and operational state information used for monitoring overall system functionality and reliability.
This chapter includes information about how to:
Step 1 Open a web browser.
Step 2 Type the URL for UCM
http://<hostname>:<port>/Login.html
Example: http://host1:280/Login.html
The UCM login screen displays.
Step 3 Log on with an administrative user ID and password.
The UCM main screen displays.
A crucial part of your job is to monitor uOne process status on all of the GateServers in your system configuration. For the uOne system to run smoothly, all uOne processes must be up and running at all times. Refer to "Understanding uOne Processes" for a listing and descriptions of uOne processes.
Step 1 Access UCM
Step 2 From the UCM main screen, select Operations.
Step 3 Select UM Process Activity.
Step 4 Select one or more hosts from the drop-down menu. (Shift Key + Click selects more than one host.)
Step 5 Select a refresh rate from the drop-down menu.
Step 6 Click on Generate Report.
The UM Process Activity Report displays. Through the use of this report, you can ascertain at a glance whether a given GateServer is running the expected services or if something it was configured to do has failed or is otherwise not operational.
UCM provides several reports on system information and statistics.
Step 1 Access UCM
Step 2 From the UCM main screen, select Unix Commands.
Step 3 Select one of the following options:
Step 4 Select one or more hosts (or days) from the drop-down menu.
Step 5 Click on Generate Report.
To ensure that the uOne system is running at optimum capacity, you should monitor uOne call activity. You can generate several call activity reports. We recommend that you generate these reports at least once a day.
The following call activity reports are available:
Step 1 Access UCM.
Step 2 Select Reports.
Step 3 Select UM.
Step 4 Select the desired report type.
The appropriate report input screen displays.
Step 5 Select one or more hosts from the drop-down Host menu. (Shift Key + Click selects more than one host.)
Step 6 Select one or more days from the Day drop-down menu.
Step 7 Click on one of the following buttons:
(a) Generate Report.
The report displays in the UCM window. You can print it with your browser Print function.
(b) Download CSV File.
UCM creates a comma-separated-values (csv) file for the report. It downloads that file to the location defined by the WEB _REPORTS attribute in the oam.ini file. The csv file can be imported into popular desktop software packages for analysis.
The Caller Application Usage Report is a summary of all caller access activities on a specified host for a specified day. Table 6-1 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows caller access statistics for each hour in the day. |
Total Logins | The total number of caller logins. |
Receive Voice | The total number of voice messages sent to subscribers' mailboxes. |
For Day | Shows daily total for each caller access statistic. |
The Caller Voice Message Received Details Report contains statistics about voice messages sent to subscribers' mailboxes on a specified host for a specified day. Table 6-2 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Received Total | The total number of voice messages that were received and sent to subscribers' mailboxes. |
Received Length Total in seconds | The total length (in seconds) for all voice messages that were received and sent to subscribers' mailboxes. |
Received Length Avg seconds per call | The average length of a voice message in seconds. |
Failed | The total number of voice messages that were sent, but failed to reach subscribers' mailboxes. |
For Day | Shows daily total for each statistic. |
The Subscriber Application Usage Report is a summary of all subscriber access activity on a specified host for a specified day. Table 6-3 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows subscriber access statistics for each hour in the day. |
Total Logins | The total number of subscriber logins. |
Sent | The total number of voice, e-mail, fax, and broadcast messages sent from Subscriber Access. |
Lock Out | The total number of subscriber mailbox lockouts. |
For Day | Shows daily total for each subscriber access statistic. |
The Subscriber Fax Message Sent Details Report contains statistics about fax messages sent by subscribers to fax machines from a specified host on a specified day. Table 6-4 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Sent Total | The total number of fax messages that were printed by subscribers. |
Sent Length Total in | The total number of pages for all fax messages that were printed. |
Sent Length Avg | The average number of pages that a fax message contained. |
Failed | The total number of fax messages that were sent to a fax machine, but failed to be printed. |
For Day | Shows daily total for each statistic. |
The Subscriber Voice Message Sent Details Report contains statistics about voice messages sent by subscribers from a specified host on a specified day. Table 6-5 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Sent Total | The total number of voice messages that were sent by subscribers. |
Sent Length Total | The total number of bytes for all voice messages that were sent. |
Sent Length Avg | The average length of a voice message in bytes. |
Sent Broadcast Total | The total number of broadcast messages that were sent by subscribers. |
Sent Broadcast Length Total in seconds | The total number of bytes for all broadcast messages that were sent. |
Sent Broadcast Length Avg seconds | The average length of a broadcast message in bytes. |
Failed | The total number of voice and broadcast messages that were sent |
For Day | Shows daily total for each statistic. |
The UM Application Summary Report contains statistics about UM sessions on a specified host for a specified day. Table 6-6 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Peak UM | The maximum number of allocated channels at a given time. |
Peak UM Time | The time when the UM application peaked. |
Longest Call | The length of the longest call, in seconds, that came in. |
Longest Call Time | The time when the longest call came in. |
Average Call | The average length of a call in seconds. |
Total Calls | The total number of calls that came in for each hour. |
For Day | Shows daily total for each statistic. |
The UM Application Usage Report contains statistics about caller and subscriber log in activity on a specified host for a specified day. Table 6-7 describes each field in this report
| Report Field | Description |
|---|---|
Hour | Shows statistics for each hour in the day. |
Subscriber Login | The maximum number of subscriber logins at any time. |
Peak Subscriber Login | The total number of voice messages sent to subscribers' mailboxes. |
Caller Access | The total number of caller logins. |
Peak Caller Access | The maximum number of caller logins at any time. |
Total | The total number of subscriber and caller logins. |
For Day | Shows daily total for each statistic. |
Posted: Mon Sep 25 19:49:57 PDT 2000
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