Table of Contents

How Subscriber Provisioning Works
Prerequisites
Provisioning Subscribers

Adding Subscribers
Modifying Subscriber Accounts
Deleting Subscriber Accounts
Adding Paging Information to a Subscriber Account
Modifying Paging Information for a Subscriber
Deleting a Subscriber's Paging Information
Adding SMS Information to a Subscriber Account
Modifying SMS Information for a Subscriber
Deleting a Subscriber's SMS Information
Validating Subscriber Entries

Managing User Mailbox Security

Changing the Value for the Maximum Number of Failed Logins
Resetting a Subscriber's Bad Login Counter

Administering Subscriber Accounts

System Administrators can provision uOne subscribers' profile information to a centralized LDAP database using a web-based administration interface. This information includes the subscriber's mailbox ID, uOne password, and the class of service, as well as various settings and options.

How Subscriber Provisioning Works

When a System Administrator adds a subscriber to uOne, the system creates a mailbox for the subscriber on the Directory Server. This mailbox, identified by the subscriber's telephone number, contains an inbox folder, a trash folder, and any other folders that the subscriber creates. In addition to the mailbox on the Directory Server, the system creates a special mailbox for each uOne subscriber on the Messaging Server under a Greeting Administrator account. Each special mailbox contains two folders, one to store distribution list recorded names and one to store personal greetings.

Prerequisites

Before you start provisioning subscribers, ensure that the following tasks have been completed:

• All Classes of Service to which you will assign subscribers must have entries in the LDAP database. (See "Setting Up Classes of Service".)

• Greeting Administrative accounts must have entries in the LDAP database. (See "Setting Up Greeting Administrators".)

• If Fax services will be available, Fax Administrative accounts must have entries in the LDAP database (See "Administering Outbound Fax".)

Provisioning Subscribers

This section contains procedures for the following tasks:

• Adding subscriber accounts

• Modifying subscriber accounts

• Deleting subscriber accounts

• Adding paging information to subscriber accounts

• Modifying paging information in subscriber accounts

• Deleting paging information from subscriber accounts

• Adding SMS information to subscriber accounts

• Modifying SMS information in subscriber accounts

• Deleting SMS information from subscriber accounts

Adding Subscribers

When System Administrators add a new subscriber or add paging or SMS information for a subscriber, the system automatically sets up message notification defaults. These system defaults are typically set up when your uOne system is configured.

To add a uOne subscriber, you must create a subscriber entry with basic information about the subscriber. You may also need to add paging information, SMS information, and/or turn on optional features for the subscriber.

Step 1 Access the Unified Messaging System Administration (UMSA) interface.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add a Subscriber.

Step 4 Enter the appropriate data in the input fields (Table 14-1).

Step 5 Click on Submit.

Step 6 To add another subscriber account, repeat Step 3 to Step 5.
Table 14-1: Add a Subscriber Attributes

Attribute	Description	Valid Values
Directory Server	Identifies the server that contains the subscriber information.	This field cannot be modified.
Entry DN	Indicates where in the LDAP database this subscriber's entry resides.	A valid distinguished name (dn) from the drop-down list box
Full Name	The subscriber's first name, middle initial, and last name.	Up to 60 characters. Initial capitalization is recommended.
Given Name	The name by which the subscriber wishes to be known, e.g., nickname or first name.	Up to 60 characters. Initial capitalization is recommended
Last Name	The subscriber's last name	Up to 60 characters. Initial capitalization is recommended
Telephone Number	The subscriber's telephone number. Note If the subscriber will use SMS notification service, you must enter the subscriber's cellular phone number in this field.	A telephone number. Do not include spaces or dashes. 4 - 15 digits.
User ID Options	Identifies the uid attribute for storing the subscriber information on the Messaging Server.	Valid entries from the drop-down menu: telephone number— the subscriber's telephone number is used as the uid attribute user name— the first part of the subscriber's e-mail address is used as the uid attribute. Default=telephone number
E-mail Address	The subscriber's e-mail address.	A valid e-mail address
E-mail Password	The subscriber's e-mail password. The minimum and maximum lengths of this password are set up at the COS level.	Alphanumeric characters. Default=abcd
Telephone Access Password	The subscriber's PIN. The minimum and maximum lengths of this password are set up at the COS level.	Digits only. Default=1234
Mail Quota	Indicates the maximum amount of disk space in bytes that will be available for this subscriber account. This amount depends on the volume of mail handled and the amount of free disk space that is available on the Messaging Server.	Default=0 (unlimited disk space)
Class of Service DN	Identifies the Class of Service and distinguished name (dn) for the class of service to which this subscriber belongs.	A valid COS ID and distinguished name (dn) from the drop-down menu. An example entry is: COS=20, o=Organization, c=us
Mail Server	Identifies the Messaging Server that contains the subscriber's messages. Note If the subscriber will use SMS notification service, this entry must be the mail server on which the SMS notification mailbox resides.	A valid Messaging Server from the drop-down menu.
User Level	Indicates whether to prompt the subscriber to record a greeting and change the default telephone access password the first time that the subscriber logs in to uOne.	A valid entry from the drop-down menu: First Time User— prompt the user to record a greeting and to change the default telephone access password the first time that the user logs in to uOne Existing User— bypass the initial prompting. Default= First Time User
Greeting Message Host	Identifies the greeting administrator account to which you are assigning this subscriber.	A valid greeting administrator account from the drop-down menu.
Fax Admin Host	Identifies the fax administrator account to which you are assigning this subscriber.	A valid fax administrator account from the drop-down menu.
Subscriber Location	Identifies the subscriber's location. Used for sending broadcast messages.	A valid location from the drop-down menu. Default is defined in the indexData.ini file.
Play Messages Headers	Indicates whether to play messages bodies only or message headers and bodies when the subscriber listens to a message.	Valid entries from the drop-down menu: Message body only— play messages without the headers Headers and bodies— play the message header and the message body Default= Message body only
Auto Play of Messages	Indicates whether to start playing the new messages menu after successful login.	Valid entries from the drop-down menu: Get Messages Menu First— plays new messages menu after login Main Menu First— plays the main menu after login Default= Get Messages Menu First
Subscriber Time Zone	Indicates the time zone in which the subscriber prefers to hear date/time features (such as, message headers, out-of-hours greeting, time of day system greeting).	A valid time zone from the drop-down menu. Default=Eastern Std Time with Daylight Savings
Gender	Used for the Single Number Reach Service user interface prompts only. For example, if Female is selected, the prompt will say, "I am trying to reach her". Currently, this attribute is not supported.	Valid entries from the drop-down menu: Female Male Default=Female
Failed Login Attempts	Serves as a counter for the subscriber's consecutive failed login attempts.	0-999 Default=0
Start Time of Business Hours	The starting time for the subscriber's business hours. Used for playing the "out-of-hours" greeting.	From the drop-down menu, select the appropriate hour and AM or PM. Default=8:00 AM
End Time of Business Hours	Ending time for subscriber's business hours. Used for playing the "out-of-hours" greeting.	From the drop-down menu, select the appropriate hour and AM or PM. Default=5:00 PM
Business Days	The business days for the subscriber. Used for playing the "out-of-hours" greeting	Select the desired days of the week from the drop-down menu. Default= Monday - Friday
Preferred Language	Selects the language in which this subscriber wants to listen to prompts and e-mail/TTS over the telephone interface.	From the drop-down menu, select the appropriate language. Default=English

Modifying Subscriber Accounts

Subscribers can change various types of information in their accounts through the Personal Mailbox Administration (PMA), such as their business hours/days, the default fax machine to which to send faxes to be printed, and so forth. However, there is some subscriber information that only administrators can change. For example, only the administrator can change the following information using UMSA:

• Personal Access telephone number

• Subscriber location for sending broadcast messages

• The time zone setting in which the subscriber prefers to hear date/time features (such as, message headers, out-of-hours greeting, time of day system greeting)

• Reset the subscriber failed login counter

To modify a subscriber entry on the LDAP database, perform these steps:

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 Enter the appropriate data in the input fields (Table 14-2).

Step 9 Click on Modify.

Step 10 To modify another subscriber account, repeat Step 3 to Step 9 .
Table 14-2: Additional Modify a Subscriber Attributes
(Modify includes all the fields in Add a Subscriber)

Attribute	Description	Valid Values
Messaging Server	Identifies the Messaging Server that contains subscribers' messages, greetings, and distribution lists. Set up as part of the system configuration.	This field cannot be modified
Greeting Admin Host	Identifies the Messaging Server that contains subscribers' greetings and distribution lists.	This field cannot be modified. Set up as part of the system configuration.
Fax Admin Host	Identifies the Messaging Server that temporarily stores subscribers' fax messages queued for printing.	This field cannot be modified. Set up as part of the system configuration.
Greeting Administrator	Identifies the greeting administrator account to which this subscriber is assigned. This field corresponds to the Greeting Message Host field on the Add a Subscriber page.	This field cannot be modified.
Fax Administrator	Identifies the fax administrator account to which this subscriber is assigned. This field corresponds to the Fax Admin Host field on the Add a Subscriber page.	This field cannot be modified.
Personal Access Telephone Number	The subscriber's Personal Access telephone number. This attribute is currently not supported.	A telephone number. Do not include spaces or dashes.
User ID	Identifies this subscriber. The system enters a value based on the User ID options selected when this subscriber was added	Valid entries: the subscriber's telephone number the first part of the subscriber's e-mail address Valid characters are: a-z, A-Z, 0-9, - (dash), _ (underbar),. (period)
Default Fax Phone Number	The fax machine telephone number where the subscriber will normally print faxes.	A valid telephone number.
Inbound Fax Number	The telephone number that callers use to send faxes to subscribers. This number must be administered in the PBX.	A valid telephone number.
Message Notification Pager Enabled	Indicates whether to enable paging notification for messages for this subscriber. If no paging information exists in the LDAP database for the subscriber, you cannot enable paging notification.	yes / no Default= no

Deleting Subscriber Accounts

When you delete a subscriber account through UMSA, the system deletes the subscriber's entry on the Directory Server along with the subscriber's messages and related folders under the assigned Greeting Administrator special account on the Messaging Server.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 Click on Delete.

Step 9 To delete another subscriber account, repeat Step 3 to Step 8 .

Adding Paging Information to a Subscriber Account

If Paging Service is configured on your uOne system, you may set up paging service for individual subscribers at any time.

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 Enter the appropriate data in the input fields (Table 14-3).

Step 9 Click on Submit.

Step 10 To add paging information for another subscriber, repeat Step 3 to Step 9.
Table 14-3: Add a Subscriber's Paging Information Attributes

Attribute	Description	Valid Values
Full Name	The subscriber's first name, middle initial, and last name.	This field cannot be edited.
Pager Number	The subscriber's PIN number.	A valid PIN number; 2-15 digits Depending on the subscriber's paging service, the PIN number may be the last 7 digits of the subscriber's phone number or a unique PIN number provided by the paging service.
Pager Password	The pager password of the subscriber.	The pager password of the subscriber, if it is provided
Pager Provider	The provider of the subscriber's paging service.	A valid provider from the drop-down menu.
Pager Type	The pager type.	A valid pager type from the drop-down menu.
Message Notification Pager Enabled	Indicates whether to enable paging notification for messages for this subscriber. If no paging information exists in the LDAP database for the subscriber, you cannot enable paging notification.	yes / no Default= no

Modifying Paging Information for a Subscriber

To modify paging information for a subscriber, you have to do the following:

• Delete the paging information from the subscriber's account.

• Add the updated paging information.

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 9 Click on Add Paging Information.

Step 10 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 14 Enter the appropriate data in the input fields (Table 14-3)

Step 15 Click on Submit.

Deleting a Subscriber's Paging Information

Step 1 Access UMSA

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete Paging Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Adding SMS Information to a Subscriber Account

If SMS Notification service is configured on your uOne system, you may set up SMS information for individual subscribers at any time.

The SMS_Notify application agent sends SMS notification messages to the SMPP Center using the SMTP or the SMPP protocol. If SMTP is used, you must enter the following information in subscribers' SMS information LDAP entries:

• Select "None" for the SMPP Center identification attribute.

• Enter the appropriate e-mail address for Notification E-mail Address attribute.

If SMPP is used, you must select a value other than "None" for the SMPP Center Identification attribute in subscribers' LDAP entries, and must ensure that the Notification E-mail Address attribute is blank. You may also enter values for the GSM Data Coding Scheme, GSM Protocol Identification, Type of Number, and Numbering Plan Indicator attributes. However, if you leave those attributes blank, the SMS_Notify application agent will use the information from the SMPP Center LDAP entry.

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Add SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 Enter the appropriate data in the input fields (Table 14-4).

Step 9 Click on Submit.

Step 10 To add SMS information for another subscriber, repeat Step 3 to Step 9.
Table 14-4: Add SMS Information Attributes

Attribute	Description	Valid Values
Full Name	The subscriber's first name, middle initial, and last name.	This field cannot be edited.
SMPP Center Identification	Identifies the SMS center.	A valid name with no special characters. Default = N/A
Notification Type	Indicates how the subscriber wants to receive SMS notification about messages.	Valid values: Detailed—provides a short alphanumeric message. Message Count—provides a message count for "unread" messages for each message type (voice, fax, and e-mail).
Preferred Date Format	Indicates the date format in which the subscriber wants the date reported in SMS notification messages.	From the drop-down menu, select the appropriate date format.
Preferred Time Format	Indicates the time format in which the subscriber wants the date reported in SMS notification messages.	From the drop-down menu, select the appropriate time format.
Notification Expiration Time (in hours)	Indicates how long the notification message will be stored on the SMS server at the SMPP center before it is deleted.	0 -300
Notification E-mail Address	An e-mail address on the SMS server. If an e-mail address is entered, then SMS Notification messages are sent to the SMPP Center via SMTP. If there is no value entered for this attribute, then SMPP is used to send the SMS Notification messages.	A valid e-mail address in the following format: <phone_number>@<e-mail_ domain> phone_number—the subscriber's cellular phone number e-mail domain—an e-mail domain serviced by the SMS server.
GSM Data Coding Scheme	The GSM data coding scheme is supplied by the SMS Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Data Coding Scheme value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A
GSM Protocol Identification	The GSM Protocol Identification is supplied by the SMS Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the GSM Protocol Identification value from in the SMPP Center LDAP entry.	0 -127 Default = N/A
Type of Number	The Type of Number attribute is supplied by the SMS Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Type of Number value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A
Numbering Plan Indicator	The Numbering Plan Indicator is supplied by the SMS Center. If there is no value entered for this attribute in the subscriber's SMS LDAP entry, then the value defaults to the Numbering Plan Indicator value from in the SMPP Center LDAP entry.	0 - 127 Default = N/A

Modifying SMS Information for a Subscriber

To modify SMS information for a subscriber, perform the following steps:

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 Enter the appropriate data in the input fields (Table 14-4).

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Note The SMS Number on the Modify SMS Information screen is the LDAP entry for the subscriber's telephone number.

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Step 9 Click on Modify.

Deleting a Subscriber's SMS Information

Step 1 Access UMSA

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Delete SMS Information.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Validating Subscriber Entries

After you upgrade the uOne application, or if a particular subscriber account is not functional, you may need to validate one or more subscriber accounts. Validating a subscriber lets you know if there are missing attributes in the subscriber's account, or if there are any required folders missing on the Messaging Server.

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Validate a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Managing User Mailbox Security

The Password Lockout feature provides enhanced system security by allowing you to configure a maximum number of failed logins. If a subscriber reaches that maximum, the system denies the subscriber mailbox access, and the subscriber must call the system administrator to regain access to the mailbox.

The Password Lockout is typically set up when the uOne system is initially configured. After configuration, you may need to perform the following tasks:

Changing the Value for the Maximum Number of Failed Logins

The uOne system uses the MaxLoginLockout attribute in the LDAP database to determine how many failed logins must occur before locking out subscribers from their mailboxes. This attribute is defined at the class of service level. You can change the value of MaxLoginLockout attribute for an existing class of service, if it is necessary.

Step 2 Click on the COS Administration button.

Step 3 Click on Modify a Class of Service.

Step 6 Click on the Max. Login Attempts Before Lockout the Mailbox field. Enter the appropriate value.

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Note  A value of zero indicates that the Password Lockout feature is disabled for the class of service.

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Resetting a Subscriber's Bad Login Counter

Occasionally, subscribers make a mistake entering a PIN or password when trying to access their mailboxes. If a subscriber repeatedly attempts to log in with an incorrect PIN or password and the system limit for the maximum number of failed logins is reached, the subscriber is locked and will not be able to access the mailbox until the bad login counter for that subscriber has been reset to zero.

Here is the procedure to reset a subscriber's bad login counter.

Step 1 Access UMSA.

Step 2 Click on the Subscriber Administration button.

Step 3 Click on Modify a Subscriber.

Step 4 Select a search option from the drop-down list box. The options correspond to fields in LDAP entries.

Step 8 In the # of fail login attempts field, enter 0.

Posted: Mon Sep 25 19:47:20 PDT 2000
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