Table of Contents

Prerequisites
Managing Class of Service Definitions

Adding a Class of Service
Modifying a Class of Service
Deleting a Class of Service

Setting Up Classes of Service

A class of service is like a template that defines a common set of uOne services for a group of subscribers. Classes of Service (COS) can be used to bundle feature sets into distinct packages that define certain attributes of an account, such as the type of service (voice, fax, e-mail, and/or single number reach), mailbox quotas, number of distribution lists and size of distribution lists.

The COS function facilitates administration of common features by subscriber group. The features covered under the COS can be changed only by the Systems Administrator and can not be customized by individual subscribers. When an attribute is changed in a COS, it is changed for all the subscribers in that COS.

Each COS is unique within a Community of Interest. Therefore, the same COS number can be used with different attributes configured for different Communities of Interest.

Example

Service Providers can use Classes of Service to define marketing bundles. For example, a Service Provider may charge customers one monthly rate for a limited set of services (e.g., "class of service A"), and a second rate for an offering with a larger set of services (e.g., "class of service B").

Corporate/Enterprise environments can use Classes of Service to provide different bundles of services to match different types of users. For example, an enterprise may have one set of users who mainly work at their desks and require a limited set of services (e.g. "class of service A"). A second set of users may always be on the run and require a larger set of service (e.g. "class of service B").

Prerequisites

Before you start administering Class of Service definitions, ensure that the following tasks have been completed:

• uOne is administered.

• All optional features of uOne that you require are administered.

• All the Community of Interest groups are administered.

• A plan for administering Class of Service definitions exits. A worksheet for this task would be helpful.

Managing Class of Service Definitions

Adding a Class of Service

To add a class of service definition, follow these steps:

Step 1 Access Unified Messaging System Administration (UMSA).

Step 2 Click on the COS Administration button.

Step 3 Click on Add a COS.

Step 4 Enter the appropriate data in the input fields (Table 13-1).

Step 5 Click on Submit.

Step 6 To add another Class of Service definition, repeat Step 3 to Step 5.
Table 13-1: Add Class of Service Attributes

Attribute	Description	Valid Values
Directory Server	System-generated entry. The current Directory Server.	This field cannot be modified.
Entry DN	Indicates where in the LDAP database this entry resides.	A valid distinguished name (dn) from the drop down menu.
Class of Service ID	Identifies this class of service entry.	A unique number within a community.
Class of Service Name	A descriptive name for this class of service entry.	Up to 60 alphanumeric characters are allowed.
Include Spoken Name in the Messages	Indicates whether to include subscribers' spoken name is in the message header. The spoken name is used in the system greeting without regard to this setting.	Yes—Include the subscriber's spoken name in the message from <spoken name> phrase. No— Include the subscriber's telephone number instead of the spoken name. Default = Yes
Dist. List Max. Entries	Indicates the maximum number of entries allowed in a distribution list for this class of service.	1-150 Default = 65
Max. No. Of Dist. Lists	Indicates the maximum number of distribution lists allowed for subscribers in this class of service.	1-99 Default = 10
Start Time of Business Hours	Indicates the hour and AM or PM for the starting time of business hours. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.	Select time from drop down menus. Default = 8 AM
End Time of Business Hours	Indicates the hour and AM or PM for the ending time of business hours. Used for Single Number Reach Service and for playing the "out-of-hours" greeting.	Select time from drop down menus. Default = 5 PM
Business Days	Indicates the business days used for Single Number Reach and for playing the "out-of-hours" greeting.	Monday Tuesday Wednesday Thursday Friday Saturday Sunday Default = Monday - Friday
EndOfMsg Warning	Warning that indicates the time in seconds before a call reaches the maximum length.	A number This value cannot exceed the value that is set in the Max. Len. Of Voice Messages field. Default = 30 seconds
Grt Secs. Max.	Indicates the maximum amount of time in seconds that a subscriber is allowed to record a greeting message.	A number Default = 60 seconds
Max. Len. Of Voice Messages	Indicates the maximum length of time in seconds that a caller is allowed for leaving a message.	A number Default = 180 seconds
Telephone Password Len. Max.	Indicates the maximum length allowed for a subscriber telephone access password. If Password Len.Telephone Max.= Telephone Password Len. Min, then the Telephone password is a fixed length equal to the defined Telephone password length.	4 - 8 Default = 4
Telephone Password Len. Min.	Indicates the minimum length allowed for a subscriber telephone access password. If Telephone Password Len. Max.= Telephone Password Len. Min, then the Telephone password is a fixed length equal to the defined Telephone password length.	4 - 8 Default = 4
E-mail Password Len. Min.	Indicates the maximum length allowed for a subscriber e-mail password. If Email Password Len. Max.=Email Password Len. Min, then the e-mail password is a fixed length equal to the defined e-mail password length.	4 - 8 Default = 4
E-mail Password Len. Min.	Indicates the minimum length allowed for a subscriber e-mail password.	4 - 8 Default = 4
Max. Login Attempts Before Lockout the Mailbox	Indicates the value for the maximum number of failed logins allowed across multiple sessions prior to locking the subscriber's mailbox.	A number Default=6
Reinventory	Indicates whether to reinventory voice and fax messages whenever the subscriber returns to the Main Menu. If reinventory=yes, the mailbox will be inventoried every time the subscriber returns to the Main Menu. This will impact the engineering of the systems.	Yes or No Default=No
Enable Fax Services	Indicates whether Fax services are enables for this class of service.	Yes or No Default=No
Enable E-mail TTS	Indicates whether subscribers are allowed to listen to their e-mail messages over the telephone.	Yes or No Default=No
Streaming Option	Indicates whether the Streaming of Audio Messages to a PC Client feature is enabled for this class of service.	Yes—Standard Converts one message at a time for steaming. No—Streaming is disabled Default=No
Diskspace Remaining Warning Level	Indicates a limit at which to alert subscribers that their available disk space is getting low. Example: If this limit is set to 30%, subscribers will get a warning when they have 30% of their allocated disk space left.	Select a percentage from the drop down menu. Default = 30%
Personal Access UM INI file Name	The name of the .ini file for Personal Access subscribers.	A valid Personal Access .ini file (found in the $PARMLIB/apps/UM directory)
Broadcast Expire	Indicates whether to allow the sender to set a message expiration time period for broadcast messages.	Yes or No Default = Yes

Modifying a Class of Service

To modify a class of service definition, follow these steps:

Step 1 Access the Unified Messaging System Administration interface.

Step 2 Click on the COS Administration button.

Step 3 Click on Modify COS.

Step 7 Change the appropriate data. See Table 13-1 and Table 13-2

Step 8 Click on Modify.

Step 9 To modify another Class of Service definition, repeat Step 3 to Step 8.
Table 13-2: Additional Modify Class of Service Attributes
(Modify includes all the fields in Add Class of Service Attributes)

Attribute	Description	Valid Values
Phone Number Expansion Section	Identifies the rules to use for expanding digits phone number for addressing purposes in this class of service.	A valid PhoneFormat section label from the $PARMLIB/TNT/parms /DialMap.ini file. For example, DialPlan

Deleting a Class of Service

To delete a class of service definition, follow these steps:

Step 1 Access the Unified Messaging System Administration interface.

Step 2 Click on the COS Administration button.

Step 3 Click on Delete a COS.

Step 7 Click on Delete.

Step 8 To delete another Class of Service definition, repeat Step 3 to Step 7.

Posted: Mon Sep 25 19:41:37 PDT 2000
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