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Administering Broadcast Messaging

Administering Broadcast Messaging

Broadcast messaging allows authorized users to send system-wide messages to groups of subscribers. This feature suppresses message notification, which is beneficial when you send out a message to large numbers of subscribers. In that situation if message notification were enabled, the system would be flooded by calls into the system.

Understanding Broadcast Lists

Broadcast lists are keyed off a field based on location. To ensure that location data is entered consistently, System Administrators edit the indexData.ini file and enter the appropriate data once. That location data is then made available through a pull down menu in Unified Messaging System Administration (UMSA).

System Administrators manage broadcast lists and make them available to specific people through an access list. The access list can be different for different lists. It is the System Administrator's responsibility to inform staff about the lists they have created and who has access to them.

Broadcast lists include a message aging option. When that option is configured at the COS level (Broadcast Expire attribute), broadcast messages are deleted from the users' inboxes after the message aging period has expired. (The DefaultExpDays attribute in UM.ini sets the default number of days before a broadcast message expires. The MaxExpDays attribute in UM.ini sets the maximum number of days that a subscriber is allowed to set the broadcast message expiration.)

uOne uses the Text-to-Speech feature to speak the name of the broadcast list. If a TTS resource is not available, the application speaks "broadcast list <broadcast list number>."

Related Topic

How Broadcast Lists Differ from Distribution Lists

Broadcast lists are similar to distribution lists; both types of lists allow you to send a common message to a group of subscribers. However, unlike distribution lists, broadcast lists are dynamically created at the time the message is sent based upon search criteria defined for the broadcast list. The following example illustrates this difference between dynamically generated broadcast lists and static distribution lists.

Let's say you create a distribution list with 50 numbers on it. What happens if some people move and are no longer valid entries on your list? Nothing, those 50 names remain on the list until you modify it. Let's say you also create a broadcast list for your building. What happens if some people move and are no longer valid entries on that list? They automatically disappear from the list. That's because broadcast lists are keyed off of LDAP directory attributes. Every time you use the list, UM accesses the LDAP directory and generates an up-to-date listing based on of your criteria.

Other differences between Broadcast lists and Distribution lists include:

Prerequisites

Before you start administering Broadcast Message Services, ensure that the following tasks have been completed:

Customizing Broadcast Messaging

You perform the following tasks to customize the Broadcast Messaging feature:

Modifying the LDAP Search Filter

uOne subscribers may be grouped for the purpose of sending broadcast messages. You edit the indexData.ini file to set up the LDAP search filter options that are used to group subscribers for that purpose.

Adding LDAP Filters and Options

One way of grouping subscribers for broadcast messaging is by location. The [l] search filter (location) is typically set up in the indexData.ini file during the initial configuration of your system (Figure 4-1).


Figure 4-1: Example of a indexData.ini file

You can add [l] search filter options or additional search filters as needed.

Step 1 Go to the GateServer where the indexData.ini file resides for UMSA.

Step 2 Login as spmaster.

Step 3 Type:
cd /home2/spmaster/ADMIN/cgi-bin/MSGadmin/MSGdata.

Step 4 Edit indexData.ini files and set the following attributes.

[filterindex]
numOfOptions=<XX>
option<YY>=<value>,< name>
defaultValue=<value>

Deleting LDAP Search Filter Options

Step 1 Locate the appropriate option<XX> line and then delete that line.

Step 2 Update the numOfOptions field with total number of OptionXX lines.

Step 3 Correct any gaps in the numbering of the option<XX> labels.


Figure 4-2: Example of Deleting an Entry in indexData.ini file

Setting Up Broadcast Messaging Expiration

Configuring the Broadcast Messaging Expiration Attribute

Perform the following steps to provide the UM application with the default number of days before a broadcast message expires and the maximum number of days that a subscriber is able to set in uOne for broadcast message expiration.

Step 1 Go to the GateServer where the UM application resides and log in as spmaster.

Step 2 Type: cd $PARMLIB/apps/UM

Step 3 Edit the UM.ini files and set the following attributes (Table 4-2).

[Broadcast]
DefaultExpDays=
MaxExpDays
=

You can use the defaults for these attributes.
Table 4-2: UM.ini Attributes for Broadcast Lists
Attribute Description Valid Values

DefaultExpDays

The default number of days before a broadcast message expires.

A reasonable number

Default = 3

MaxExpDays

The maximum number of days that a subscriber is able to set in uOne for broadcast message expiration.

A reasonable number.

Default = 365

Administering Subscribers for Broadcast Message Expiration

You can allow subscribers who are authorized to send broadcast messages to set a message expiration time period for broadcast messages. To allow authorized subscribers to do so, set the Broadcast Expire attribute to Yes on the Add/Modify Class of Service screen in UMSA. See "Adding a Class of Service" section for more information.

Managing the Broadcast Lists

Broadcast lists are 3-digit numbers. It is recommended that this number be between 900 to 999. This range provides flexibility in the future to use 100-899 for other addressing needs.

Adding a Broadcast List

Step 1 Access UMSA.

Step 2 Click on the Broadcast List button.

Step 3 Click on Add a Broadcast List. The Add Broadcast List page displays (Figure 4-3).


Figure 4-3: UMSA: Add Broadcast List Page

Step 4 Enter the appropriate data in the input fields on the Add a Broadcast List Page (Table 4-3).
Table 4-3: Add Broadcast List Attributes
Attribute Description Valid Values

Broadcast List Number

Identifies this Broadcast List

Recommended range: 900 to 999

Email Address

The e-mail address used to send a broadcast message to the members of this broadcast list.

A complete e-mail address, e.g., broadcast_925@<domain_name>

Broadcast List Description

Describes the Broadcast list, usually an option defined in the "For" attribute section on the LDAP Filter Creator screen.

Alphanumeric characters

Entry DN

Indicates where in the LDAP database this entry resides. This is the entry distinguished name (dn) to which the broadcast list belongs.

Select a dn from the drop-down menu.

Mail Server

Domain name for this Broadcast list.

Displays all available mail hosts.

Select the appropriate mail host from the drop-down menu.

Step 5 Click on Add and Modify.

The broadcast list number is added to the LDAP database.

The Modify Broadcast List page displays containing the Broadcast list number entry that you added (Figure 4-4).


Figure 4-4: UMSA: Modify Broadcast List Page

Step 6 Click on the Modify button in the LDAP Filter field.

The LDAP Filter Creator page displays (Figure 4-5).


Figure 4-5: UMSA: LDAP Filter Creator Page

Step 7 Enter the appropriate data in the input fields (Table 4-4).
Table 4-4: LDAP Filter Creator Attributes
Attribute Description Valid Values

Search the

Identifies where in the specified database to start the search.

  • Root only—Search only the most immediate children of the entry specified.

  • Base only—Search only the entry specified.

  • Whole Directory—Search the entry specified and all of its descendents.

Default = Whole Directory

From the Base DN

The database on the Directory Server to use for the search.

Select a valid database from the drop-down menu.

Default = the search base of the administrator

For

Defines how the database will be searched.

The first entry box identifies the filter file attribute to use.

The second entry box identifies which operation to use during the search with this filter.

First Entry Box

  • location—Selects the [l] attribute in
    schemaConfig.ini file.

  • mailhost—Selects the [mailhost] attribute in
    schemaConfig.ini file.

Default = location

Second entry box

  • contains—Searches for all instances of string, regardless of position.

  • is—Searches for exact matches of string.

  • isn't—Excludes string from search.

  • sounds like—Performs a phonetic search using string.

  • starts with—Searches for all instances that begin with string.

  • ends with—Searches the database for all instances that end with the string.

Default = is

Search String

Defines the word or phrase that will be used as the search string during the database search with this filter.

Only alphanumeric characters.

Step 8 Click on the Test button.

The system indicates the number of entries that exist on the database that match the criteria in the filter.

Step 9 Perform one of the following:

Your changes are submitted to the LDAP database.

The Modify a Broadcast List page displays.

Step 10 Click on the Modify button in the Access List field on the Modify a Broadcast List page (Figure 4-4).

Step 11 Enter the e-mail addresses of the subscribers who are authorized to use the new broadcast list. (Figure 4-6).


Figure 4-6: UMSA: Access List Page

Step 12 Click on Modify.

The list of authorized subscribers is added to the LDAP database.

Step 13 Click on Return to go back to the Modify a Broadcast List page.

Step 14 Click on Submit.

The filter information is added to the broadcast list number entry on the LDAP database.

Step 15 To add another broadcast list, repeat steps Step 3 to Step 14 .

Modifying a Broadcast List

Step 1 Access UMSA.

Step 2 Click on the Broadcast List button.

Step 3 Click on Modify a Broadcast List. The Modify Broadcast List page displays (Figure 4-4).

Step 4 Click on the appropriate broadcast list.

Step 5 If necessary, enter a new description in the Description field.

Step 6 To change the filter, click on the Modify button in the LDAP Filter field. The LDAP Filter Creator page displays.

Step 7 Enter the appropriate data in the input fields (Table 4-4).

Step 8 Click on the Test button.

The system indicates the number of entries that exist on the database that match the criteria in the filter.

Step 9 To re-define the filter, click on Reset. Go to step Step 7.

To use the filter, click on Submit.

Your changes are submitted to the LDAP database.
The Modify a Broadcast List page displays.

Step 10 To change the access list, click on the Modify button in the Access List field on the Modify a Broadcast List page.

Step 11 To add a subscriber to the access list, enter the subscriber's e-mail addresses in the next available Value field (Figure 4-6).

To delete the subscriber from the access list, click in the appropriate checkbox. (Figure 4-7)


Figure 4-7: UMSA: Deleting Users from the Access List

Step 12 Click on Modify.

Step 13 Click on Return to go back to the Modify a Broadcast List page.

Step 14 Click on Submit.

The filter information is added to the broadcast list number entry on the LDAP database.

Step 15 To modify another broadcast list, repeat steps Step 3 to Step 14.

Deleting a Broadcast List

Step 1 Access the Unified Messaging System Administration interface. <link to UMSA>

Step 2 Click on the Broadcast List button.

Step 3 Click on Delete a Broadcast List.

Step 4 Click on the appropriate broadcast list number.

Step 5 To delete the selected broadcast list, click on Delete.

Step 6 To delete another broadcast list, repeat steps Step 3 to Step 5.

Sending Messages to a Broadcast List

Occasionally, you may want to send messages to all uOne subscribers, for example, to notify subscribers when new features are available on the uOne system. The easiest way to do this is to create a broadcast list that addresses all subscribers.

When you send a message to a broadcast list, keep the message short and send it during non-peak hours. Sending lengthy broadcast messages to a large group of subscribers can affect system performance.


Note  Broadcast messages are not sent to the special administrative accounts (Fax Administrator and Greeting Administrator accounts).

To send a message to a broadcast list:

Step 1 Access the uOne system.

Step 2 Log into your mailbox.

Step 3 Press 2 from the Main menu.

Step 4 Enter the broadcast list number and press #.

Step 5 Perform one of the following actions:

Step 6 After you hear the tone, record your message and press # when you're done recording.

Step 7 If you are satisfied with the message, press 1 to send it, or follow the prompts to edit the message.


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Posted: Mon Sep 25 19:38:47 PDT 2000
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