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Q: Can I access the system from any phone, or do I have to use my own phone?
A: You can access the system from any phone, no matter where you are, at any time of day. You can use your car/cell phone, your home phone, your office phone, or any pay phone to access the system.
Q: One of my callers could not leave me a message because my mailbox was full. How can I prevent that?
A: When your mailbox is full, callers are not able to leave you a message until you delete old messages from your mailbox, or until you save them to a folder on your PC.
Q: It sometimes takes the system a long time to play my first new message. How can I prevent this?
A: You can prevent system delays by deleting unnecessary messages from your mailbox. When you use the phone to retrieve messages, the system reads every message header in your mailbox to calculate an accurate message inventory. If you have a lot of messages, it takes longer to read the headers, which results in a delay in system response time.
Q: Do I have to listen to all the options before I make my selection from a menu?
A: No. You can press a key at any time; you do not have to wait for the system to list each menu option.
Q: Some of my callers want to skip listening to my greeting, and record their messages immediately. How can they do this?
A: Tell your callers to press any key when they hear your greeting. The greeting will stop playing, and they will hear the record tone.
Q: I got the following message: "Sorry, for your protection access to your mailbox has been restricted due to multiple invalid attempts to access your mailbox. Please contact customer service to reestablish access to your services." How do I get back into my mailbox?
A: Call your system administrator to reset your mailbox. Your system administrator enabled the password lockout feature to prevent unauthorized access to your mailbox. When this feature is enabled, you are locked out of the mailbox after a set number of unsuccessful login attempts across multiple sessions. This lockout occurred because an unauthorized user tried and failed to access your mailbox, or because you repeatedly logged in incorrectly.
Q: Why can't I make a long distance or international call?
A: The ability to make those types of calls may not be available, depending on how your company has chosen to implement the system.
Posted: Thu Jun 29 05:50:24 PDT 2000
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