uOne Features

Login

The following information relates to logging in to the uOne system:

• Call Forward Model---the user calls a user access number, and is requested to enter Mailbox ID and PIN.

• Shared Access Model---the user calls a shared number to log in manually as a user, and enter Mailbox ID and PIN.

• First time login---the user is required to change the PIN, record a personal greeting for all calls, and record his/her spoken name.

• The PIN can be fixed or variable length and range from 4 to 8 characters (configurable by COS).

• Entry of Mailbox IDs and PINs can be delimited with a # or a timeout.

• Failed Entries in a Single Session---after the maximum number of consecutive failed login attempts in a single session (system configurable), uOne disconnects the session.

• Failed Entries Across Multiple Sessions/Lockout---After the maximum number of consecutive failed login attempts across sessions (configurable by COS), the system locks the caller out. Only the Administrator can reset the account.

• All failed login attempts are logged.

• The system allows multiple logins simultaneously to the same account.

• The disk space remaining warning is a COS configurable, and is set by the Administrator.

Message Inventory

The following describes Message Inventory for voice-message-only service:

• uOne inventories urgent messages first.

• If users choose not to listen to their urgent messages and skip to their standard voice messages, the system inventories the urgent messages again as standard. The headers include the urgent message type.

• uOne inventories standard voice messages after urgent voice messages.

• When an inventory of a large number of messages takes a while to complete, the user is periodically informed (system configurable interval) that the inventory is still in progress.

• When an inventory of a large number of messages takes a while to complete, the user can interrupt the inventory at any time. This interrupt is not immediate; it takes effect after a configurable interval expires.

Reinventory

• If reinventory is on, the system reinventories voice messages when a user returns to the main menu.

• If reinventory is off, the system reinventories voice messages only once at the beginning of a session.

Get Messages - General

The following information is used when getting messages:

• Urgent messages---if user listens to urgent messages immediately after urgent message inventory, uOne plays all urgent messages on a first-in first-out basis.

• If the system is configured for voice messaging only, the user gets urgent messages followed by a new voice message inventory and then gets new voice messages.

• uOne plays standard voice messages on a first-in first-out basis.

• Messages remain new until the user explicitly deletes or saves the message.

• Headers On/Off---If headers are on (user configurable), the user hears the message header followed by the message itself. If headers are off, the user hears only the message. The user can press 5 to hear the message header at any time during message play.

• uOne returns undeliverable voice messages with the original message attached. The message header includes the undeliverable type.

• Message AutoPlay On/Off---If this is on, the user hears the message inventory and then hears voice messages automatically if the service is voice only. If this option is off, the user must select the Get Messages option prior to accessing voice messages.

Get Message Options

• Play/Replay message plays the message from the beginning.

• Reply by voice mail allows users to send a voice message and reply to a sender's message. The original message is not attached in the reply. This feature is available only if the sender is also a user on the system. You cannot reply to yourself.

• Delete message---deletes the current message and skips to the next message.

• Save message---saves the current message and skips to the next message.

• Flag a message new. Users can flag any message new in their mailbox, including current message, undeleted messages, and saved messages. The message waiting indicator light remains on if the message was originally new. The MWI light does not turn on if it was originally a saved message and the user flags it new. In either case, the system inventories it as a new message.

• Forward message---allows the user to forward a message with or without a comment to one or more users on the network (includes use of distribution and broadcast lists). The user cannot forward confidential messages from the telephone.

• Play header---allows the user to play the header of the current message. The header contains message type (urgent, confidential, forwarded, broadcast, and undeliverable), from whom, and message date and time. uOne can play the date and time in US or European format. The date and time, as well as the user time zone, are configurable by the Administrator.

• Undelete a message---user can undelete a message by backing up to the deleted message and then saving it.

• Rewind---allows the user to skip forward or backward 3 seconds during message play.

• Backup to the previous message allows a user to back up to the previous message regardless of whether it has been deleted.

• Return Call---allows users to return a call to the message sender. If the sender is a user, the return call number is the user telephone number. If the sender is a non-user, the return call number is the ANI; it is announced to the user before dialing. If no ANI exists, the user is asked to enter a number to call. In all three scenarios, the user can cancel using the defined number and enter a new number to call. When the call is complete, the user is no longer in a uOne session.

Record and Send a New Message

The following information is used for recording and sending a new message:

• Allows the user to record a message and send it to one or more users.

• Addressing occurs before the message is recorded and includes the use of distribution list.

• After the message is recorded, the user can play back, rerecord, cancel, tag as urgent and/or confidential, or send the message.

Addressing

The system translates all addressing to 10-digit dialing using the following rules:

• 4-digit addressing---the system prepends the area code and exchange of the user to the 4 digits.

• 5-digit addressing---the system extracts the area code and exchange from the Dial Plan and prepends it to the last 5 digits.

• 7-digit addressing---the system prepends the area code of the user to the 7 digits.

• 10-digit addressing---the system accepts the 10 digits as is.

• Dial/address by name: the ability to transfer or address by spelling a user's last name and then first name. The caller can toggle between numeric addressing and address by name. The user cannot access distribution lists and broadcast lists through Dial/address by name.

Transfer

• Ability to transfer to another number while in User Access using a hot key.

• Once a transfer occurs, the user is no longer in a uOne session.

Personal Greetings

Ability to record a new greeting, listen to a greeting, activate/deactivate a greeting, delete and rerecord a greeting. The available greetings include:

• All Calls---When this greeting is recorded and active, it is played to callers for all calls.

• No Answer Calls---When this greeting is recorded and active, it is played to callers for calls that are not answered. This is only available if the no answer call type information is available.

• Busy Calls---When this greeting is recorded and active, it is played to callers when the line is busy. This is only available if the busy call type information is available.

• Out-of-Hours Calls---When this greeting is recorded and active, it is played to callers when a call is received out of the subscriber-defined business hours.

• Extended Absence Greeting---When this greeting is recorded and active, it is played to callers for all calls. If the extended absence greeting is active, callers are not allowed to leave a message.

• Spoken Name---This is recorded as part of the first-time login. It must be recorded and is used with all system greetings. The spoken name is also used in message headers stating the subscriber's name and to confirm addressing to a subscriber.

PIN

• PINs must adhere to the minimum and maximum lengths defined by the Administrator. The system supports 4 and 8 digit PINs.

• The valid characters are 1 through 9.

• Changes to PINs are entered twice for confirmation.

Distribution List

• Ability to create personal distribution lists and assign them a two-digit list number.

• Distribution lists created on the telephone include a recorded list name.

• 99 distribution lists maximum.

Control Message Playback

• Ability to suppress or play message headers.

• Ability to enable or disable automatic message play.

Set Business Days and Hours

• Ability to change your business days and hours for business days, non-business hours for business days, and non-business days.

• This information is used for your greetings.

uPower/Admin

A web-based tool for systems administrators for the following functions:

• Adding, modifying, and deleting Class of Service (COS)---allows the uOne administrator to create templates that define a common set of uOne services for a group of users.

• Adding, modifying, and deleting users.

• Managing user mailbox security.

• Validating user entries.

uPower/Personal

A web-based tool for uOne users which allows the users to change their personal preferences including the following:

• Personalizing Mailbox Preferences

• Defining Message Notification

• Managing Distribution Lists

Logging

All logging is done locally into flat files. Logs are segregated into the following log types.

• uLite

• uTel

• uOne

• uPilot

Log files are closed and new ones started based on both size and scheduled time.

Call Detail Records

• The Cisco CallManager captures all Call Detail Records.

• The Messaging Server provides other logging data as available, such as Message Detail records. These can be used in combination with the Call Detail Records to feed call traffic and bill back reports.