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Cisco uOne Corporate Edition 4.1E administration system allows you to perform administrative tasks such as adding, changing, and deleting Classes of Service and uOne users. This chapter explains how to perform the following administrative tasks:
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Caution If you change the NT Administrator password, it is critical that you also change the password for the Netscape Messaging server. If these passwords do not match, uOne users are not able to access their mailboxes. |
To correct the problem of non-matching passwords:
a. Select Start from the Windows taskbar; then choose Programs, Administrative Tools, then Event Viewer. A logon error for the Messaging server will appear within the list of log files.
b. Close the Event Viewer.
Step 2 Select Start from the Windows taskbar; then choose Settings, Control Panel, then Services.
Step 3 Double-click on Netscape Messaging Server.
Step 4 In the Password text box, enter the password used for the NT Administrator. Re-enter the password in the Confirm Password dialog box and click OK.
Step 5 Select Netscape Messaging Server from the Services list, and click on the Start button. Close the Services window.
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Caution It is imperative that the NT Administrator and Messaging Server passwords match. The steps above assume that the NT Administrator password has been changed. However, if the Netscape Messaging server password is changed, you MUST also change the NT Administrator password so that both passwords match. |
You use the uPower/Admin tools to perform system administration tasks like adding a class of service and adding users. When a system administrator adds a user to uOne using uPower, the system creates a profile for the user in the Netscape Directory Server. This user profile information includes the user's mailbox ID, uOne password, and the class of service, as well as various settings and options. It also creates a mailbox for the user on the Netscape Messaging Server. This mailbox, identified by the user's telephone number, contains an inbox folder and a trash folder, and may contain other folders that the user creates.
During installation of uOne Corporate Edition 4.1E, a shortcut for the uOne Administration is added to the Start Menu that allows you to load the Netscape Browser easily and bring up the uPower/Admin web page.
You access uPower/Admin, a web-based tool, to:
To access uPower/Admin, do the following.
Step 2 Select Programs, then Cisco uOne.
Step 3 Select the uOne Administration option to access uPower/Administration.
You can also access the uPower/Admin manually using the following steps.
Step 2 Select Programs, then Netscape Communicator.
Step 3 Select the Netscape Navigator option to access the browser.
Step 4 Type the following URL in the browser location field:
This will bring up the login screen for the system administration tool.
uPower Administration Login
Step 5 Type the following e-mail ID and password to authenticate:
e-mail id: root@<fully qualified messaging server host name>
password: 1234
Step 6 Click Login.
A class of service is like a template that defines a common set of uOne services for a group of users. Classes of Service (COS) can be used to bundle feature sets into distinct packages that define certain attributes of an account, such as the type of service (voice and e-mail), mailbox quotas, number of distribution lists, and the size of distribution lists.
The COS function facilitates administration of common features by user group. Only the System Administrator can change the features covered under the COS; they cannot be customized by individual users. When an attribute is changed in a COS, it is changed for all the users in that COS.
You can use COS to provide different bundles of services to match different types of users. For example, your company may have one set of users who mainly work at their desks and require a limited set of services ("class of service 1"), and a second set of users who are always on the road and require a larger set of service ("class of service 2").
To add or modify a COS, perform the following steps.
Step 2 Click the COS Administration button.
Step 3 Click either Add a Class of Service or Modify a Class of Service. If you click Modify a Class of Service, you need to enter the Class of Service profile you would like to modify.
Step 4 Enter the appropriate data in the input fields, as shown in Table 2-1.
Step 5 Click Submit
Step 6 To add or modify another Class of Service, repeat steps 3 through 5.
| Attribute | Description | Valid Values |
|---|---|---|
Directory Server | System-generated entry. This server contains user information; it is set up as part of the system configuration. | This field cannot be modified. |
Entry DN | Select the entry distinguished name (DN) to which a user belongs from the drop-down menu. This information is set up on the LDAP server. It indicates where in the LDAP database this entry resides. | A valid distinguished name (DN) from the drop-down menu. |
Class of Service ID | Enter a unique number to identify this Class of Service definition. | A unique number within a community. |
Class of Service Name | Enter a descriptive name for this Class of Service ID number. Up to 60 alphanumeric characters are allowed. | Up to 60 alphanumeric characters. |
Dist. List Max. Entries | Enter the maximum number of entries allowed in a distribution list for this Class of Service. | 1-150 Default = 65 |
Max. No. of Dist. Lists | Enter the maximum number of distribution lists allowed for users in this Class of Service. | 1-99 Default = 10 |
Start Time of Business Hours | From the drop-down menu, select the hour and AM or PM for the starting time of business hours. The system uses this starting time for playing the out-of-hours greeting. | From the drop-down menu, select the appropriate hour and AM or PM. Default = 8:00 AM |
End Time of Business Hours | From the drop-down menu, select the hour and AM or PM for the ending time of business hours. The system uses this ending time for playing the out-of-hours greeting. | From the drop-down menu, select the appropriate hour and AM or PM. Default = 5:00 PM |
Business Days | Click the box for each valid business day. The system uses business days for playing the out-of-hours greeting. | Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Default = Monday through Friday |
Max. Len. Of Voice Messages | Enter the maximum length of time in seconds that a caller is allowed for leaving a message. | Any number Default = 180 seconds |
Telephone Password Len. Max. | Enter the maximum length allowed for a user telephone access password. If Telephone Password Len. Min. = Telephone Password Len. Max., then the telephone password is a fixed length equal to the defined telephone password length. | 4-8 Default = 4 |
Telephone Password Len. Min. | Enter the minimum length allowed for a user telephone access password. If Telephone Password Len. Max. = Telephone Password Len. Min., then the telephone password is a fixed length equal to the defined telephone password length. | 4-8 Default = 4 |
Email Password Len. Max. | Enter the maximum length allowed for a user e-mail access password. | 4-8 Default = 4 |
Max. Login Attempts Before Lockout the Mailbox | Enter the value for the maximum number of failed logins allowed across multiple sessions prior to locking the user's mailbox. | Any number Default = 6 |
Reinventory | Select Yes to speak the message inventory whenever the user returns to the Main Menu after pressing *1. Select No to disable this feature. If reinventory=Yes, the system will reinventory the user's mailbox every time the user returns to the Main Menu. Because reinventory involves large data flow from the messaging server to uOne, this increase will adversely impact the network traffic and the systems. | Yes or No Default = No |
Allow Subscriber call transfer | Select Yes to allow subscribers to make a call to any telephone number without hanging up from their current connection. Select No to disable this feature. | Yes or No Default = No |
Allow Caller call transfer | Select Yes to allow callers to transfer to another extension. Select No to disable this feature. | Yes or No Default = No |
Allow Caller transfer to coverage | Select Yes to allow callers to transfer to an operator or a subscriber-defined coverage number. Select No to disable this feature. | Yes or No Default = No |
Diskspace Remaining Warning Level | From the drop-down menu, select the appropriate percent at which to alert Users that their available disk space is getting low. The default is 30%, which means that a user in this Class of Service will get a warning when 30% of the disk space is left. | Select a percentage from the drop-down menu. Default = 30% |
Search Base | Enter the search database in this Class of Service. Some example entries are: o=Cisco System, c=US o=Another Organization, c=US | A valid search database in this format: o=<search database> |
Phone Number Dialing Section | Enter a phone number dialing plan section name from the dailmap.ini file. This value is a Class of Service attribute used for outdialing purposes. | Default = USDOMESTIC |
Personal Access uOne.ini File Name | Enter the name of the uOne.ini file for Personal Access Users. (This is set up during system configuration and can be found in C:\CiscoSystems\uOne\parms\ uOne.ini.) | Default = none |
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Note The Administrator must move or delete all subscribers from a Class of Service before attempting to delete the Class of Service. |
To delete a Class of Service definition, follow these steps:
Step 2 Click the COS Administration button.
Step 3 Click Delete a COS.
Step 4 Enter the search criteria in the input fields.
Step 5 Click Search.
Step 6 Click the appropriate Class of Service definition, if necessary.
Step 7 Click Delete.
Step 8 To delete another Class of Service definition, repeat steps 3 to 7.
Before users can access their uOne accounts, they must be added to the system. In addition, if user information changes, the system administrator must make the appropriate changes in the system. To perform these functions, you use the web based uPower/Admin tool.
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Note Use NT user administration to add and delete users in a Microsoft Exchange implementation. It provides a synchronization tool to synchronize the data between NT/Microsoft Exchange and Netscape Directory server. |
To add a new user or modify an existing user, follow these steps.
Step 2 Click on the Subscriber Administration button.
Step 3 Click on either Add a Subscriber or Modify a Subscriber.
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Note If you click Modify a Subscriber, you need to enter the search option information for the subscriber you would like to modify, for example the full name, telephone number, last name, or user profile. Then click Search. |
Step 4 Enter the appropriate data in the input fields, as shown in Table 2-2.
Step 5 Click Submit.
Step 6 To add or modify another user account, repeat steps 3 through 5.
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Note The User ID Options and E-mail Address fields work together. If you use a telephone number in the User ID Options field, you must use that same telephone number for the user's e-mail address. For example, with a user telephone number of 8047625000, the e-mail address would be 8047625000@ABC.com |
| Attribute | Description | Valid Values |
|---|---|---|
Directory Server | System-generated entry. This server contains user information; it is set up as part of the system configuration. | This field cannot be modified. |
Entry DN | Select the entry distinguished name (DN) to which the user belongs from the drop-down menu. This information is set up on the LDAP server and indicates where in the LDAP database this entry resides. | A valid distinguished name (DN) from the drop-down menu. |
Full Name | Enter the user's first name, middle initial, and last name. | Up to 30 characters. Initial capitalization is recommended. |
Given Name | Enter the name by which the user wishes to be known, for example, nickname or first name. | Up to 30 characters. Initial capitalization is recommended. |
Last Name | Enter the user's last name. | Up to 30 characters. Initial capitalization is recommended. |
Telephone Number | The user's 10-digit telephone number. | A 10-digit telephone number. Do not include spaces or dashes. |
User ID Options | Select the appropriate user ID options from the drop-down menu. If you select "user name" (the only option available in this release of uOne), the first part of the user's e-mail address is used as the User ID attribute. | Valid entry from the drop-down menu. Default = user name |
E-mail Address | Enter the user's e-mail address. | A valid e-mail address. |
E-mail Password | Enter the user's e-mail password. | Alphanumeric characters. The minimum and maximum length of this password is set up at the COS level. Default = 1234 |
Telephone Access Password | Enter the user's PIN. | Numeric only. The minimum and maximum length of this password is set up at the COS level. Default = 1234 |
Mail Quota | Indicates the maximum amount of disk space in bytes that will be available for this user account. | This amount depends on the volume of mail handled and the amount of free disk space available on the Messaging Server. Default = 0 (unlimited disk space) |
COS DN | Select the COS DN for this user from the drop-down menu. | A valid COS ID and distinguished name (DN) from the drop-down menu. An example entry is: COS=20, o=Cisco, c=us |
Mail Server | Select the Messaging Server from the drop-down menu. This is the server that contains the user's messages. | A valid Messaging Server from the drop-down menu. |
User Level | Select the user level from the drop-down menu. | A valid entry from the drop-down menu. First Time User---prompt the user to record a greeting and to change the default telephone access password the first time that the user logs in to uOne. Existing User---bypass the initial prompting. Default = First Time User |
Subscriber Location | Identifies the user's location. Used for sending broadcast messages. | A valid location from the drop-down menu. Default is defined in the indexData.ini file. |
Play Messages Headers | From the drop-down menu, select Message bodies only or Headers and bodies. | Valid entries from the drop-down menu: Message body only---play messages without the headers Headers and bodies---play the message header and the message body Default = Message body only |
Auto Play of Messages | From the drop-down menu, select "Get Messages Menu First" or "Main Menu First." | Valid entries from the drop-down menu: Get Messages Menu First---plays new messages menu after login Main Menu First---plays the main menu after login Default = Get Messages Menu First |
Subscriber Time Zone | From the drop-down menu, select the time zone in which the users prefers to hear date/time features (such as, message headers, out-of-hours greeting, Single Number Reach Service, time of day system greeting). | A valid time zone from the drop-down menu. Default = Eastern Std Time with Daylight Savings |
Gender | From the drop-down menu, select "Female" or "Male." The system uses this field for the Single Number Reach Service user interface prompts. For example, if Female is selected, the prompt will say, "I am trying to reach her." | Valid entries from the drop-down menu: Female Male Default = Female |
Failed Login Attempts | Serves as a counter for the user's consecutive failed login attempts. This field is used to reset the counter for failed login attempts. | 0-999 Default = 0 |
Start Time of Business Hours | From the drop-down menu, select the hour and AM or PM for the time the user's business hours start. The system uses this starting time for playing the "out-of-hours" greeting. | From the drop-down menu select the appropriate hour and AM or PM. Default = 8:00 AM |
End Time of Business Hours | From the drop-down menu, select the hour and AM or PM for the time the user's business hours end. The system uses this ending time for playing the "out-of-hours" greeting. | From the drop-down menu select the appropriate hour and AM or PM Default = 5:00 PM |
Business Days | Click on the box for each valid business day. The system uses business days for playing the "out-of-hours" greeting. | Select the desired days of the week from the drop-down menu. Default = Monday-Friday |
When you delete a user account through the uPower/Admin interface, the system deletes the user's entry on the Directory Server along with the user's related folders under the assigned Greeting Administrator special account on the Messaging Server.
To delete a user, perform the following steps.
Step 2 Click the User Administration button.
Step 3 Click Delete a User.
Step 4 Select a search option from the drop-down menu. The options correspond to fields in LDAP entries.
Step 5 Enter the data in the input field.
Step 6 Click Search.
Step 7 Click the appropriate user account, if necessary.
Step 8 Click Delete.
Step 9 To delete another user account, repeat steps 3 to 8.
Subscribers and Administrators can use the web-based uPower/Personal tool to perform user preference administration tasks after subscribers have been added to the uOne system. Some of the administrative tasks include personalizing their mailbox settings, setting up message notification, and creating distribution lists. See the "Personal Administration" chapter of the uOne User's Guide, Corporate Edition 4.1E for CallManager 3.0 manual for more information on the uPower/Personal tool.
Posted: Thu Jun 29 06:16:20 PDT 2000
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