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At times you may need to remove your software and reinstall it. This chapter explains the steps required to reinstall the uOne software and its components successfully. With the use of the Automated installer, uOne and its various components cannot be installed as separate pieces. If you need to reinstall uOne, you will need to reinstall the entire operating system as well as uOne components.
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Caution Reinstalling the uOne software using the Automated Installer writes over any existing uOne files, including configuration and data files. Be certain to back up the system prior to reinstalling the software if you want to retain any files. |
Before reinstalling any software, be sure that you have a good backup of the system. See the "Backing Up and Restoring" chapter of the uOne Administration and Operations, Corporate Edition 4.1 guide for more information on backing up your system.
You should be sure that each of the uOne processes has been turned off. By stopping the uTel process first, you receive a prompt confirming that by stopping the uTel process, the uPilot, uLite, and uLogRemover processes will also be stopped. These are the steps to stop the processes.
Step 2 Select Settings, then Control Panel.
Step 3 Select the Services icon.
Step 4 Select the uTel process first, and click Stop.
Step 5 At the confirmation prompt for Stopping Services, confirm that all of the following processes should be stopped: uTel, uLite, uLogRemover, and uPilot.
Step 6 Click OK to stop these processes.
Step 7 Close the Control Panel.
You need to reinstall the entire system, including the Windows NT operating system and uOne components. Please refer to the information in "The Automated Installer" chapter of this guide for specifications and preparation for installation.
Follow these instructions to reinstall the NT operating system.
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Note After turning on the system, if you do not automatically receive the Cisco Avvid Welcome screen after the system processes the array configuration, press F1 at the configuration information in the DOS window to continue the installation CD. |
Step 2 At the Welcome dialog for the MCS setup, press Next.
Step 3 After the installation process evaluates the system, the Type of Installation dialog appears. To restore information from a backup source, select Same Server Recovery. Press Next.
Step 4 A warning appears stating that all information will be erased. Press Next.
Step 5 After the system has been erased, you receive a prompt to cycle the system. Turn off the system. Wait 10 seconds before turning back on. Do not remove the CD during the cycle down process.
Step 6 After restarting the system, you receive a confirmation dialog listing the items to be performed during the Server Replacement. Press Next.
Step 7 Press Next at the Configuration Process dialog. The system restarts and proceeds to check the hardware.
Step 8 Press Next at the dialog warning that the system will be cleaned of all information and reconfigured. The installation process continues performing hardware configuration and installing files, then the system restarts automatically. Do not remove the installation CD during this restart.
Step 9 Enter your Product Key number at the Product Key dialog. This product key is an identification number given to you by your Account Representative for your software license. Press Next.
Step 10 Read the Software License Agreement. If you agree to its terms, press the I Agree button. The installation process will not proceed unless you agree to the terms of the License Agreement.
Step 11 At the Server Replacement Option dialog, place a check in the checkbox to indicate that you are recovering a system from backup and have restoration information located on tape or a network area. Then press Next.
Step 12 Press Next to complete the installation process, which should take approximately 5 minutes.
Step 13 After installation is complete, you see a DOS message stating MCS SERVER BUILD IS COMPLETE. EJECT THE CD AND PRESS ANY KEY TO REBOOT. Remove the operating system installation CD and press Enter to restart your system.
After restarting the new MCS-7835 system, you use the Cisco MCS Configuration Wizard to set up the system for the network. To set up your system, follow these steps.
Step 2 Enter the User Name and Organization for this system. Press Next.
Step 3 Enter the ComputerName, Workgroup name, and DNS Domain information for this system in each of the fields. Press Next to continue.
Step 4 Select the appropriate Time Zone. Press Next.
Step 5 Select the correct Date and Time. Press Next.
Step 6 Enter the IP address, Subnet mask, and Default Gateway information to be used by the MCS-7835. Press Next.
Step 7 Enter the IP address for the DNS server, if a DNS server will be used. Press Next.
Step 8 Press Next for the MCS Configuration Wizard to set up your Windows NT system and automatically restart.
After multiple automatic reboots, you are logged on to the system as administrator by default and a dialog reflects the additional software that your Product Key allows you to install. You now proceed to install uOne using the instructions in the "Installing uOne" section of this guide.
Please check that you have completed the following tasks prior to installing uOne:
For a new installation of uOne software on your system, follow the these steps.
Step 2 Press Next at the Welcome screen for the uOne Installation Wizard.
Step 3 Select CallManager 2.4 (MS Access) at the CallManager Database Location dialog.
Step 4 Enter the CallManager Host Name for your CallManager system, without the domain name (for example, CallMgrHost).
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Note If your network is running Domain Name Service (DNS), you can enter the host name for your CallManager system or the IP address for that system. If you are not running DNS on your network, you need to use the IP address for your CallManager Host Name, or edit the C:\WinNT\System32\Drivers\etc\hosts file to add the CallManager IP address and name. |
Step 5 Press Next to proceed with the installation of the uOne Messaging Platform.
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Caution If the host information is invalid, you receive a message that this information must be entered correctly. Pressing Yes to continue the installation without the valid information may cause difficulties when reconfiguring CallManager settings after installation. Press No to return to the dialog and edit the host information. |
The installation process takes approximately 20 minutes to complete and includes Netscape Communicator, Netscape Directory Server, Netscape Messaging Server, Apache Server, and Diskeeper.
The installation of the uOne Messaging Platform continues with the following steps.
Step 2 A confirmation message displays and allows the option to configure additional backup targets. Press OK.
Step 3 The Cisco MCS Backup Utility Configuration dialog allows you to configure CallManager targets, uOne targets, backup destination, and scheduling. It is not necessary to complete the backup information at the time of installation. Press OK to accept the default information.
Step 4 Click Yes to confirm that you wish to save the backup settings.
Step 5 You are prompted to enter a new password for the Administrator account, and confirm the password. After entering this password, press OK.
Step 6 At the prompt confirming change of password, press OK.
Step 7 At the prompt stating that installation is complete, eject the CD. Then press Yes to reboot the system.
Step 8 After the system restarts, press Ctrl+Alt+Del to log on to the system as Administrator.
At this point, all uOne services are automatically stopped and restarted. Once the computer has restarted, you need to set the schedule for Diskeeper. See "Setting the Schedule for Diskeeper" section of "The Automated Installer" chapter of this guide.
After you have successfully installed the uOne software, you must configure both uOne and CallManager for successful operation. Instructions for uOne configuration are found in the "Configuring uOne" chapter of this guide. For more information on uOne configuration see the uOne Administration and Operations, Corporate Edition 4.1 guide. Instructions for CallManager configuration are found in the "Configuring CallManager" chapter of this guide.
Posted: Mon Jun 12 11:30:30 PDT 2000
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