FAQs And Glossary

Frequently Asked Questions (FAQs)

Q: Can I access the system from any phone, or do I have to use my own phone?

A: You can access the system from any phone, no matter where you are, at any time of day. You can use your car/cell phone, your home phone, your office phone, or any pay phone to access the system.

Q: One of my callers couldn't leave me a message because my mailbox was full. How can I prevent that?

A: When your mailbox is full, callers will not be able to leave you a message until you delete old messages from your mailbox, or until you save them to a folder on your PC.

Q: It sometimes takes the system a long time to play my first new message. How can I prevent this?

A: You can prevent system delays by deleting unnecessary messages from your mailbox. When you use the phone to retrieve messages, the system reads every message header in your mailbox to calculate an accurate message inventory. If you have a lot of messages, it takes longer to read the headers, which results in a delay in system response time.

Q: Do I have to listen to all the options before I make my selection from a menu?

A: No. You can press a key at any time; you don't have to wait for the system to list each menu option.

Q: Some of my callers want to skip listening to my greeting, and record their messages immediately. How can they do this?

A: Tell your callers to press any key when they hear your greeting. The greeting will stop playing, and they'll hear the record tone.

Q: I got the following message, "Sorry, your mailbox has been restricted due to invalid login. Please contact your service provider to establish access to your services." How do I get back into my mailbox?

A: Call your system administrator to reset your mailbox. Your system administrator enabled the password lockout feature to prevent unauthorized access to your mailbox. When this feature is enabled, you will be locked out of the mailbox after X number of unsuccessful login attempts across multiple sessions. This lockout occurred because an unauthorized user tried and failed to access your mailbox, or because you repeatedly logged in incorrectly.

Q: Why can't I make a long-distance or international call?

A: The ability to make those types of calls may not be available, depending on how your company has chosen to implement the system.

Glossary

Distribution list: A collection of phone numbers to which you can send messages. You can use a distribution list to send the same message, with one phone call, to multiple subscribers.

Global commands: Commands that are available from anywhere in the system. For example, you can press *0 at anytime to get help.

Mailbox ID: The phone number associated with your mailbox. Your system administrator will provide you with your mailbox ID.

Menu: A list of options. You can select options from the menu to accomplish specific tasks, such as replying to a message.

PIN: Personal Identification Number. A unique identification number that prevents unauthorized access to your mailbox. Your PIN must be between 4 and 8 digits long (depending on how your company has configured the system), cannot contain # or *, and should not be the same as the last 4 digits of your phone number. Your PIN should be kept confidential except to those people you authorize to access your messages.

Phone number: A 4-digit office extension number, a 7-digit local phone number, a 10-digit long-distance phone number with area code, or an international phone number. Note that the ability to make long-distance and international calls may not be available, depending on how your company has chosen to implement the system.

Prompt: An instruction to help you perform a task.

Subscribers: People who use the system.

uOne: A service that provides you with Voice Messaging for the telephone.

Voice mail: Recorded voice messages.

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