Get Messages

Step 6 If you have urgent messages, the system asks if you want to hear them first. The system plays urgent messages in the order received (FIFO queuing). If you choose not to hear your urgent messages, then the system will include them with your other new voice messages.

Press 1 to get urgent messages first.
Press 2 if you don't want to get urgent messages first.

Step 7 After the urgent messages, the system tells you how many new voice messages you have.

Note If you've changed your Message Playback setting to not automatically play your messages, press 1 to go to Get Voice Messages.

Options

Press:	To:
1	Replay the message.
2	Respond to the message and skip to the next message.
3	Delete the message.
#	Save the message and skip to the next message.
4	Forward the message.
5	Play the message header.
6	Make the message new.
7	Rewind the message.
9	Advance the message.
*7	Return to the previous message.

Deleting Messages

You can delete messages you don't need anymore. In fact, it's best to keep your mailbox free of unnecessary messages. (Your Systems Administrator defines the maximum message storage.) When your mailbox is full, callers will not be able to leave you a message until you delete old messages from your mailbox.

Press 3 after you listen to the message.

The system tells you it deleted the message, and then skips to the next message.

Retrieving a Deleted Message

You can retrieve any message you deleted during your current message retrieval session. However, once you stop getting your messages either because you go to another messaging function or you hang up, the system will remove any message that you marked for deletion.

Step 1 Press *7 to back up to the previous message until you reach the message you deleted. The system identifies the message as a deleted message.

Step 2 Listen to the message and take one of the following actions.

Press # to save the message.
Press 6 to make the message new.
If you still want to delete the message press 3.

Saving a Message

When you save a message the system moves the message to storage.

Press # after you listen to the message to save it.

The system tells you it saved the message, and then skips to the next message.

Making a Message New

You can make a saved or deleted (and then retrieved) message new again. This is useful if, for example, you want to remind yourself to respond to a message at a later time.

Note Messages remain as new if you do not press the appropriate key to save or delete, or if you keep the message new before exiting.

Step 1 Listen to the message.

Step 2 Press 6 to make it new again.

The system tells you it made the message new, and then skips to the next message.

Replying to a Message

There are two ways you can respond to a voice message you receive: by making a return call or by leaving a message.

Note The ability to reply by making a return call may not be available, depending on how your company has chosen to implement the system. The ability to reply by leaving a message is only available if the sender of the message is a uOne user.

To reply by making a return call:

Once you return a call, you are no longer in a uOne session.

Step 1 After listening to the message, press 2 to respond.

Step 2 Press 1. If the caller is a uOne user, the system dials the caller's number. If the caller is not a uOne user, the system prompts you for the phone number.

Note The system announces the number being dialed. You can press # to enter a different number. After the dialing process has begun, you can use *9 to cancel the call, if necessary.

To reply by leaving a message:

Step 1 After listening to the message, press 2 to respond.

Step 2 Press 2 again. The system prompts you to record your reply.

Step 3 Press # when you are done recording.

Step 4 Press 1 to send the message. The system returns you to the message to which you were listening.

Note When you press # to finish your recording, you receive the standard options for editing a message.

Forwarding a Message

You can forward a message to another uOne user or multiple uOne users, with or without a comment. A comment is a message you add to the beginning of the forwarded message, for example, "Hi Bob, I'm forwarding you this message from Susan about today's meeting."

Note You cannot forward a confidential message from the phone.

Step 1 After you listen to the message, press 4 to forward it.

Step 2 Perform one of the following:

Enter the recipient's phone number and press #.
You can send the message to multiple uOne users by entering their phone numbers and pressing # after each entry.
Enter a distribution list number and press #.

Step 3 Press # after you've entered all recipients.

Step 4 Press 1 to forward the message with a comment, or 2 to forward it without a comment.

If you press 1, you're prompted to record a message. If you press 2, the system sends the message and returns you to the message you forwarded.

Step 5 If you forwarded it with a comment, press 1 to send the message. After you forward the message, the system returns you to the message you forwarded. You can then save or delete the message.

Replaying a Message

You can replay a voice message you've already heard.

Step 1 Listen to the message.

Step 2 Press 1 to replay the message.

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