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March, 2000
These release notes support Cisco's uOne Release 4.1E. They contain information that will aide in the successful installation and use of the uOne system. The following components are installed with the uOne software:
For a list of the software caveats that apply to Release 4.1E, see the Caveats section of this document. The caveats are updated for every maintenance release and are located on the uOne documentation site of CCO, as well as the uOne product CD-ROM.
It is recommended that after a successful installation, the system should be backed up using the Backup procedures described in the Backup and Restore of the uOne System section of these notes.
A full set of printed uOne documentation came with your uOne software. The documentation is also located on Cisco Connection Online, at: http://www.cisco.com/univercd/cc/td/doc/product/voice/uone/entrpris/41e/index.htm.
These release notes discuss the following topics:
Cisco's uOne product adds voice messaging functionality to Cisco's CallManager. There are four manuals that accompany the uOne product:
Table 1 lists the software requirements for the uOne system, including operating system software, third-party server software, and Cisco software.
| Component | Type | Version |
|---|---|---|
Operating System | NT | 4.0 with Service Pack 5 and Option Pack 4 |
Third-Party Servers | Messaging Server | Netscape Messaging Server 3.6 |
| Directory Server | Netscape Directory Server 3.12 |
| Web Server | Apache Web Server 1.3.6 |
Cisco Software Packages | CallManager | 2.4 |
| uOne Contains the following components: uTel uPilot uOne uLite uPower uData uLogRemover | 4.1E |
The following section contains errors, changes and omissions in the uOne Release 4.1E documentation set. Please note that in some cases, entire chapters have been replaced. Please reference these release notes in place of the current documentation for the following subjects:
The following additional information has been added to augment existing chapters:
The following chapters are no longer applicable, and should be disregarded:
Also, the following corrections to existing chapters must be noted:
uOne Administration, Installation and Operations Manual, User Administration chapter:
Under the section titled, Class of Service there is a note stating that the Class of Service features are not available. Class of Service features are available in this release of uOne.
Installation, Administration and Operations Manual, Configuration of CallManager chapter:
Under the section titled Associate MWI On/Off Numbers, the file referenced should be SSMWI.ini and not SS.ini.
User's Guide, Get Messages chapter: The advance command is not available in this release of uOne.
Product Description, uOne Features chapter: The advance and append commands are not available in this release of uOne.
Each section below replaces its corresponding chapter, or chapters, in the existing manuals.
(This chapter replaces the chapter titled Using the Unattended Installer in the Installation, Administration and Operations guide.)
The Automated Installer comes on a separate CD and installs uOne and its supporting servers.
Please check that the following have been completed prior to installing uOne:
The Automated Installer is designed to assist in the installation and configuration of the uOne software. Before beginning the installation process, the Automated Installer will perform some checks to ensure that the parameters for a successful installation are in place.
If the parameters needed to begin the installation process are not in place, the Automated Installer will make the necessary corrections. For example, if the NT Administrator password has a value, you will be prompted to enter that password in a dialog box during installation. The Automated Installer will then save that password, change the password to null during installation, then return the password back to its original state.
Domain Name Restrictions
The domain name is an important element of your system, and must adhere to certain parameters in order for the installation to complete successfully. The domain name must adhere to the following restrictions:
1. It must be 32 characters or less. If it is not, the automated installer will truncate the name to the last 32 characters of the name.
2. It must be a top level domain name, i.e., machine.com rather than cisco.machine.com. If it is not, the automated installer will insert dashes in place of the dots to create a top level domain.
If the domain name is not appropriate for the installation, the automated installer will correct it to ensure a successful installation. Please refer to the examples below for inappropriate domain names, and examples of how those names would be corrected during the automated installation:
| Inappropriate Domain Name | Problem | Corrected Domain Name |
machine.cisco.com | Not a top-level domain name. | machine-cisco.com |
voicemailsystemforuonemachineone.com | More than 32 characters. | emailsystemforuonemachineone.com |
machine_for_voice.systemone.cisco.com | Not a top level domain name, and more than 32 characters. | ne_for_voice-systemone-cisco.com |
To determine if your domain name was changed during the automated installation, please refer to the Checking Your Domain Name section of this chapter.
Step 1 Log into the system as the Administrator.
Step 2 Insert the Automated Installer CD in the machine's CD-ROM drive; the Automated Installer will begin running when the CD is inserted.
Step 3 You will be prompted to update a component in the Java Virtual Machine. Click Yes to update this component. The machine will reboot.
Step 4 You will be prompted to eject the CD and reinsert it to continue with the installation. Click OK. The system will reboot. Remove the CD and reinsert it after the system has rebooted.
Step 5 You will be prompted to continue with the installation process. Click Yes.
Step 6 A warning message displays advising you that the CD is for new installations only. If you need to reinstall the software, please refer to the Remove and Reinstall Software chapter later in these notes.
Step 7 If you have set the NT Administrator password to a value other than null, a dialog box displays indicating that the password will be temporarily set to blank. Click OK.
Step 8 The following dialog box displays:
Enter the current administrator password and click Continue.
Step 9 The following screen displays, listing the elements of the installation. The system will check off each item as it is completed:
Step 10 When the installation is complete, you will be prompted to reboot the system. Click Yes.
Step 11 When the automated installation is complete, you need to install the Diskeeper software that is included on the CD.
To install the Diskeeper software:
Step 1 Double-click on the Diskeeper folder on the CD.
Step 2 Locate and double-click on the Setup.exe icon. A standard Windows installation shield install will begin.
Step 3 Click the appropriate Continue and Next buttons to continue the installation. DO NOT register the software.
Step 4 When you are asked to register the software, click the Cancel button.
Step 5 When asked when you will register the software, click the Never Register button.
Step 6 Click OK at the next window to restart your computer.
Step 7 Once the computer has restarted, you need to set the schedule for Diskeeper.
To get the best performance from Diskeeper, we recommend that you set Diskeeper to run once a week, and that you run Diskeeper with as few background processes as possible. To set the Diskeeper schedule:
Step 1 Click the Start button in the Windows task bar to get the Start popup menu.
Step 2 Select the Programs menu in the popup menu.
Step 3 Select Executive Software, then DiskeeperServer, then Diskeeper. The MicroSoft Management Console window displays.
Step 4 Click OK to access the Diskeeper scheduling utility.
Step 5 Click on the Action menu.
Step 6 From the Action menu, select Set It and Forget It, then Disk Volume Scheduler.
Step 7 Select the disk volume C: [NTFS] [NT4] from the Disk Volume List. The scheduler window displays.
Step 8 To set Diskeeper to run once a week:
We recommend you schedule Diskeeper for at least three hours to complete the defragmentation process.
Step 9 Click the Start button. The entry will be added to the scheduler window.
Step 10 Click Close.
If there are problems during the automated installation, you can stop and resume the installation.
To stop and resume the automated installation:
Step 1 Reboot the system, leaving the CD in the CD-ROM drive.
Step 2 A window displays informing you that a running installation has been detected. You will be prompted to reinstall uOne and overwrite the current uOne configuration.
Step 3 Click Yes.
Step 4 You will be prompted to restart the system.
Step 5 Click OK. The system will reboot.
Step 6 Remove the CD and reinstall it after the system has rebooted. The automated installer will resume with a fresh installation process.
Step 7 When the installation is complete, you will be requested to reboot the system. If the system does not reboot, be sure to shutdown the system manually before continuing with uOne installation.
After you have successfully installed the uOne software, you will need to configure both uOne and CallManager for successful operation. Instructions for uOne configuration are found in the Support Guide, Using the .ini Files chapter. Instructions for CallManager configuration are found in the Installation, Administration and Operations manual, Configuration of CallManager chapter.
The Automated Installer requires that your system use a top level domain name for your system that is 32 characters or less. If an inappropriate domain name was used, the Automated Installer will correct your domain name during installation.
To determine whether your domain name was corrected during the automated installation, use the following steps:
Step 1 Click the Start button in the Windows task bar to get the Start popup menu.
Step 2 Select the Settings menu in the popup menu.
Step 3 Select the Control Panel to open the Control Panel window.
Step 4 Double-click the Network icon in the Control Panel window. This action brings up the Network dialog box.
Step 5 Click the Protocols tab.
Step 6 Select the item 'TCP/IP Protocol' in the Network Protocols list box.
Step 7 Click the Properties button located below the Network Protocols list box. This action brings up the Microsoft TCP/IP Protocol dialog.
Step 8 Click the DNS tab in the Microsoft TCP/IP Protocol dialog.
Step 9 The Host Name and Domain text boxes should display the hostname and domain of your machine.
Step 10 Click the OK button to close the Microsoft TCP/IP Protocol dialog.
Step 11 Click the OK button to close the Network dialog.
Step 12 Close the Control Panel window.
(This chapter replaces the chapters titled Re-installing Software and Un-installing Software in the Installation, Administration and Operations guide, and the Support Guide respectively.)
There may be times you want to remove your software and reinstall it. This chapter explains the steps required to successfully remove and reinstall the uOne software.
In order for the system to be uninstalled successfully, software MUST be removed in a set order:
Use the NT Add/Remove Programs utility to remove the files.
Step 1 Click the Start button in the Windows task bar to get the Start popup menu.
Step 2 Select the Services menu in the popup menu.
Step 3 Stop Diskeeper and close the Services window.
Step 4 Click the Start button in the Windows task bar to get the Start popup menu.
Step 5 Select the Settings menu in the popup menu.
Step 6 Select the Control Panel to open the Control Panel window.
Step 7 Double click on the Add/Remove programs icon.
Step 8 Select Diskeeper and click the Add/Remove button.
Step 9 Select Yes when prompted to delete files.
Step 10 Click OK to complete the uninstall.
Step 1 Click the Start button in the Windows task bar to get the Start popup menu.
Step 2 Select the Settings menu in the popup menu.
Step 3 Select the Control Panel to open the Control Panel window.
Step 4 Double click on the Add/Remove Programs icon.
Step 5 Select uOne and click the Add/Remove button to remove uOne.
Step 6 Select Apache and click the Add/Remove button to remove Apache.
Step 7 Restart the server.
Step 8 Delete the uOne directory (e.g., C:\CiscoSystems\uone).
Step 1 Double click on the My Computer icon on your desktop.
Step 2 Double click on the Control Panel folder.
Step 3 Double click on the Add/Remove Programs icon.
Step 4 Select the appropriate applications and click the Add/Remove button.
Step 5 Select Yes to All when prompted to delete files. The uninstaller asks you this question several times. Selecting No may cause problems with standard NT operations, including a proper system boot.
Step 6 Restart the Windows NT machine to close any files that are open in the SuiteSpot directory before you delete that directory in the next step.
Step 7 Delete C:\Netscape\SuiteSpot directory.
Step 8 Restart the Windows NT machine.
Step 9 After you uninstall Diskeeper, uOne, Apache Server and the Netscape server, you need to examine the NT Registry to ensure that Windows NT has removed all references to the above software components. The areas to look for is in HKEY_LOCAL_MACHINES\SYSTEM\CurrentControlSet\Services. Each \ delimits nested registry "folders." Scan the Service registry area for references to the above software components. Delete any reference you find.
To successfully reinstall the uOne software:
Step 1 Backup any existing configuration or user files you want to retain. For example, the .ini files or the users' messages.
Step 2 Remove the software using the instructions listed under Removing Software above.
Step 3 Reinstall the software using the instructions in The Automated Installer chapter of these notes, or the instructions for manual installation found in the Support Guide.
Step 4 Restore any needed backed up files.
(This chapter replaces the Backup and Restore chapter found in both the Installation, Administration and Operations guide and the Support Guide.)
Step 1 Connect the tape drive per the instructions provided with the drive.
Step 2 From the Windows taskbar, select Start, then Programs, then choose Administrative Tools, then Backup. A dialog box will appear stating that the driver for the tape device is not loaded.
Step 3 Close the dialog box and select Start from the Windows taskbar, then Settings, then choose Control Panel. Double-click on the Tape Devices icon.
Step 4 A pop-up list of drivers appears. Select the Have disk option. Insert the driver CD provided with the tape device into the CD drive and click on Browse. Selection the location: <CD-drive>:\Drivers\NT4\I386\
Step 5 Click on OK.
Step 6 The list of drivers will appear. Select the driver DDS (1-4) Tape Driver Autoloader, then click on OK.
Step 1 Create a temporary file backup folder. The folder c:\uOneTemp is suggested.
Step 2 Copy the files from the c:\CiscoSystems\uone\parms to c:\uOneTemp. Be sure to include all files from the sub-directory parms, including all.ini files, configuration files and sub-folders.
Step 3 Create a sub-folder c:\uOneTemp\ldapdata.
Step 4 Save a copy of the Directory data:
The above copy commands assume that you are still in the directory c:\netscape\suitespot\slapd-<machine>.
Step 5 Select Start from the Windows taskbar, then Programs, then Administrative Tools, then choose Backup.
Step 6 Select the C: drive of the system and click on the Backup button. A request for parameters for the backup procedure will appear.
Step 7 Select the full backup option with full details. Note also the log file location for the procedure. Click on OK.
Step 8 The Backup will start. A prompt will appear for the files that will be skipped over (the ones currently in use), as those files are opened. Press Cancel to agree to skip each file. (If Cancel is not selected, the file will be skipped after a 30 second delay.)
The logs for the backup would show certain files, i.e.,
Folders <uOne folder>\admin\logs<uOne Folder>\containers\system<uOne folder>\logs\
<uOne Folder>\temp\Netscape\Suitespot\slapd-<machine name>\db
Netscape\Suitespot\mailserver\mailbox\,user.\_lock_
Netscape\Suitespot\mailsever\spool\logs\
Netscape\Suitespot\mail-<fully qualified machine name>\logs\ will have certain files that are skipped. These "skipped" files are those in use when the backup is run. This does not hamper the restore as all of the configuration and database information has been backed up.
This procedure takes approximately 15 to 45 minutes when the specified tape drive from Compaq is in use and depending on the number of users on the system, and the amount of voice mail each user has.
Step 1 The Restore application of Windows NT must be run to retrieve drive C:.
Step 2 After the restore from the tape is done, verify that the backup ldif and the database exist in the directories \netscape\suitespot\slap-<machine>\ldif and \netscape\suitespot\slapd-<machine>\bak
Step 3 Stop the Netscape Directory Server by selecting Start, Settings, Control Panel, then double-clicking on the Services icon. Select Netscape Directory Server and click on Stop. Close the Services window.
Step 4 Run the executable "bak2db" from the command prompt at \netscape\suitespot\slapd-servername Bak2db - this will create the db directory for the system from the backup copy
Step 5 Run the executable "ldif2db" from the command prompt at Ldif2db NetscapeTemp.ldif - this will recreate the subscriber database.
Step 6 Verify that the files in the folder <uOne Folder>\parms have been returned by the restore operation. If they have not, copy the same files from the folder \uOneTemp.
Step 7 Restart Netscape Directory Server by double-clicking on the Services icon, selecting Netscape Directory Server and clicking on the Start button. Close the Services window and the Control Panel dialog box.
The following additions augment existing chapters of the documentation.
(This section augments the uOne Installation and Configuration chapter of the Support Guide.)
Download the Diskeeper software executable from the Executive Software website at: http://www.execsoft.com/execsoft.asp. Be sure to note where you download the executable.
On your hard drive, double-click on the executable icon for Diskeeper that you downloaded. The software will install.
The Diskeeper software should be installed LAST, after uOne and all other components have been installed.
(This section augments the User Administration chapter of the Installation, Administration and Operations guide.)
It is critical that if you change the NT Administrator password, you also change the password for the Netscape Messaging server. If these passwords do not match, uOne users will not be able to access their mailboxes.
To correct the problem of non-matching passwords:
Step 1 Verify the error.
(a) Select Start from the Windows taskbar, then choose Programs, Administrative Tools, then Event Viewer. A logon error for the Messaging server will appear within the list of log files.
(b) Close the Event Viewer.
Step 2 Select Start from the Windows taskbar, then choose Settings, Control Panel, then Services.
Step 3 Double-click on Netscape Messaging Server.
Step 4 In the Password text box, enter the password used for the NT Administrator. Re-enter the password in the Confirm Password dialog box and click OK.
Step 5 Select Netscape Messaging Server from the Services list and click on the Start button. Close the Services window.
This section describes possible unexpected behavior by Release 4.1.
This section contains information about this release of uOne that may affect the way the system performs, the system interface, or troubleshooting the system.
The following error message appears in the Netscape Administrator Error Log each time you reboot the system. Disregard this message.
"The Netscape Administrator Server 3.5 service terminated with the following error -- Incorrect function."
The following error message may appear in the logfile related to DialMap processing. This is not an error, and should be disregarded:
[---e 08:08:37.671000 scr_cmds.c 1167 SesId2229 ?] -
Incomplete DIALMAP parameter list
Please note that the only form of notification supported in Release 4.1E of uOne is the Messaging Waiting Indication light on the telephone set (MWI). SMTP based notification, SMS notification and paging are not available or supported in this release.
To obtain the version number of any uOne component:
Step 1 Locate the executable for the component, i.e., uTel, uOne, uLite, uPilot, etc.
Step 2 Right mouse click on the component and select Properties. The version number of the component displays in the Properties window.
The message storage capacity for each user on the system is 22MB. Please disregard any references in the documentation to message storage that is not 22MB.
If you experience any problems with this product, please contact Cisco's Technical Assistance Center through their web site at: www.cisco.com, Technical Assistance Center link.
Downloads for the software and documentation for this product require a CCO account, and a password. Please contact your Account Manager for additional information on downloading this product from CCO.
Posted: Wed Jun 21 03:44:15 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.