Table of Contents
Release Notes for Patch 2 of Cisco uOne, Release 4.1E
May 2000
These release notes contain information for Patch 2 of Cisco uOne Release 4.1E, and are specific to this patch. They contain updated information about the product that supplements the prior Release Notes and Documentation. This release is inclusive of features and corrections from uOne 4.1E Release, Patch 1.For a list of the software caveats that apply to this patch, see the Caveats section of this document.
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Note Please be sure to read the readme file associated with this patch prior to installing the patch on your system. |
These release notes discuss the following items:
- System Requirements
- Upgrade to a New Software Release
- New and Changed Information
- Caveats
- Troubleshooting
This release requires uOne 4.1E, version 4.1.1.3 or 4.1.1.9 to be installed on a single box system. Table 1 lists the software requirements for the uOne system, including operating system software, third-party software, and Cisco software.
Table 1: Software/Firmware Requirements for Cisco's uOne
| Component
| Type
| Version
|
|---|
Operating System
| NT
| 4.0 with Service Pack 5 and Option Pack 4
|
Third-Party Servers
| Messaging Server
| Netscape Messaging Server 3.6
|
| Directory Server
| Netscape Directory Server 3.12
|
| Web Server
| Apache Web Server 1.3.6
|
Cisco Software Packages
| CallManager
| 2.4
|
| uOne
Contains the following components:
uTel
uPilot
uOne
uLite
uPower
uLogRemover
| 4.1E
|
To check the version number of any uOne component:
Step 1 Locate the executable for the component, i.e., uTel.exe, uOne.exe, uLite.exe, uPilot.exe, etc.
Step 2 Right-click the component and select Properties. The version number of the component displays in the Properties window.
Use the procedures in this section to install the patch.
Step 1 Download the 4.1.1e Patch2 from the Cisco web site to your uOne system.
Step 2 From Windows task bar, select Start, then choose Run. Navigate to the uOne4.1.1.12.exe file which you downloaded from the Cisco web site. Press OK to start the uOne upgrade executable.
Step 3 A Welcome window appears explaining that the files will need to be decompressed. Press Next.
Step 4 Review the License Agreement window, and press I Agree if you agree to the terms of the licensing agreement. After pressing I Agree at the window, the uOne files will be unpacked onto the computer system.
Step 5 The uOne welcome window will appear explaining that it will proceed to install the patch. Press Next.
Step 6 A software license agreement window will now appear. Please select Yes to accept the agreement and continue the installation.
Step 7 The next window will explain the software components which are affected by this patch. This listing is discussed in detail in the "New and Changed Information" section of this document. After reviewing the listing, press Next.
Step 8 You will be prompted to confirm the location of the new program folder for uOne, which defaults to Cisco uOne. Press Next.
Step 9 A Setup window appears listing each of the processes which the patch will perform. These processes include:
- Stopping all uOne services.
- Upgrade uOne from 4.1.1.3, or 4.1.1.9 to 4.1.1.12.
- Create a uOne Administration shortcut.
- Modify uOne configuration settings.
- Remove uOne's dependency on Cisco CallManager.
- Prompt to start all uOne Services.
- Prompt to reboot the computer.
Step 10 Press Next to proceed with the upgrade.
Step 11 When you receive the prompt to restart the uOne services, press Yes. This will configure uOne settings and restart the uOne services.
Step 12 When setup is complete, you will need to restart your computer. Press Finish.
This patch resolves the following issues found in previous versions of uOne 4.1E:
- Automatically reconnect to CallManager after CallManager has been restarted.
- The version number of the uOne components appears in the listing of processes found in the Services window, or the Add/Remove Program window under Control Panel.
- A shortcut has been added to the Start Menu for uOne Administration.
- The dependency upon CallManager services has been removed.
- The inability to play specific kinds of voice messages has been resolved.
- The uOne port no longer displays busy when transferred to a non-subscriber.
- The proper uOne subscriber menu will be presented to the user rather than the top-level menu.
- uOne previously did not reconnect to CallManager after a disconnect, or after the system went down. uOne will now reconnect to CallManager under these conditions.
- A newer version of the RadVision stack was implemented to improve performance.
- A debug version of the Skinny resource module has been included to aid in debugging problems encountered in uTel.
This section describes possible unexpected behavior by Release 4.1E.
- If you want to uninstall uOne installation, then the services uPilot, uTel, uLite, and uLogRemover have to be manually stopped
- Additionally, during uninstall the changes done to resource and configuration files will be lost because the files will be removed.
- So if you are planning to reinstall uOne, it is advisable to make a copy of the resource and configuration files which have been manually modified since the installation of the package. The files and sub-directories in the directory c:/CISCOSystems/uOne/parms should be manually copied to some other place if you want to refer to them during reinstallation of the uOne package.
- Following attributes are not relevant for this release:
- AddCos: PA UM ini File Name-The value does not affect any settings. Max. reach nos. to try-The help information is not relevant to the screen. Streaming Option-The help information is not relevant to the screen.
- ModifyCos: PA UM ini File Name-The value does not affect any settings. Streaming Option-The help information is not relevant to the screen. Broadcast Expire-The help information is not relevant to the screen.
- ModifySub: Personal Access Telephone Number-The help information is not relevant.
- uOne provides a warning about the recording time ending as standard feature and the default value of the warning is 30 seconds before the recording time will run out.
- In this release, the warning value has been set to 0. Hence the user will get no warning about the recording time ending in 30 seconds. Instead, at the end of the recording time allowed (default value of 3 minutes), the user will be prompted to send or re-record or delete the message via EditRecording menu.
- uOne provides for configurable greeting length as a standard feature configurable via administrative application uPower.
- In this release, this feature has been disabled and the default maximum length of greetings has been set to 60 seconds. Hence end user can not record a greeting for more than 60 seconds. In addition, the administrator can not modify the maximum greeting recording duration for individual subscribers.
- When a subscriber is deleted using uPower, the directory information about the user gets deleted. The mailbox of the user is not deleted and the messages which are left in the mailbox are still present on the hard disk.
- If a new user is added with the same email ID as one of the old users who has been deleted from uOne database, then the new user can access the old messages which have been left in the mailbox by previous user.
- Workaround is to delete the folder corresponding to the deleted subscriber. You must be logged in as the administrator. To do this: 1. Using Windows Explorer, go to the directory where the user ID folders are located. This is generally c:\Netscape\SuiteSpot\MailServer\mailbox. 2. Locate the folder corresponding to the user ID that has been deleted. 3. Delete the folder. You can now use this user ID again.
- In release 4.1.1.9, uOne automatically reconnects to CallManager in case the CallManager services are restarted. The system administrator is requested to wait for 1 minute before restarting CallManager services. Prior to this release, uOne required a restart if CallManager restarted.
- Each uOne application instance waits for 30 second (timeout) before the process is terminated. In order to make sure that new uOne instances connect to the restarted Call Manager, it is advisable that in case of planned restarting of CallManager, the administrator waits for a minute before restarting the services.
- uOne cannot currently support 1, 2, or 3 digit extension dial plans. To support this, there will be code changes for uOne, more sample Dialmap.ini files added to the parms subdirectory, and the AcceptNHotKeys.tab file will need to be edited. There may be other config file changes necessary for all this to work.
- For secretarial/attendant transfer calls to voice mail, the resultant message will appear to have been left from the subscriber's phone number:
- 1. Outside caller at 8047621000 calls subscriber (boss) at 8045551000.
2. Secretary with shared line appearance at 8045551000 answers call.
3. Secretary forwards outside caller to voice mail by transferring call to 8045551000.
4. Resultant message will appear as 'message from 8045551000' rather than 'message from 8047621000'.
- When messages are left on the Cisco voice mail platform and the users try to retrieve their messages, the timestamp is usually off by 4 hours. This does not happen all the time. Sometimes the time is correct, sometimes it is not.
Upgrade log files are generated in the C:\CiscoSystems\uOne\Logs directory during the installation of this patch.
- The uOneUpgrade.log file will log the upgrade process
- The uOne_4.1.1.12.log file will reflect the upgraded files.
If you experience any problems with this product, please contact Cisco's Technical Assistance Center through their web site at www.cisco.com, Technical Assistance Center link.
Downloads for the software and documentation for this product require a CCO account and a password. Please contact your Account Manager for additional information on downloading this product from CCO.
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Posted: Wed Jun 21 03:44:34 PDT 2000
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