Access Model Scenarios

uOne supports a variety of deployment scenarios to meet different customers needs. The service can be configured for the following access methods:

A caller dials the User's desk phone and if the phone is busy or a ring/no answer is experienced, the call is forwarded to uOne. The caller is then given the opportunity to leave a message, transfer to another number (configurable on/off), zero out to a predefined attendant (configurable on/off), etc. This is the model that most Corporate/Enterprises will use.

In the Call Forward Access Model, users gain access to User Services via a common user access number.

In this scenario, the service may require additional configuration and equipment to support Message Waiting Indicator. This will enable turning on/off message notification for the user.

Shared Access Model

The service can be provisioned for Shared Access Numbers. This can also be a failover scenario when no SMSI information is provided for the call.

In this scenario, callers and users must dial a shared number and will be prompted to select an option to either leave a message or login as a user to get messages. If the caller leaves a message, the caller must enter a valid Mailbox ID for the person he/she is calling to leave a message. If the option to logon is taken, the user must enter a valid Mailbox ID and PIN to gain access to User Services.

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