uOne Features

Greetings

A caller hears the called party's (User's) defined greeting when entering Call Answer Service to leave the user a message. This feature requires the appropriate "call data" to be passed (e.g., using SMDI) from the switch to uOne such as "busy" or "ring no answer." The user can record the following greetings (see User Services for more information on the greetings):

• All Calls

• No Answer

• Busy

• Out of hours

• Extended Absence

• Recorded Name/System Greeting

During the greeting, the caller may skip directly to the record tone by pressing any key.

Playback re-recorded message

Ability to playback the recorded message from the beginning.

Re-record message

Ability to delete the recorded message and re-record. This feature is not available after a message is sent.

Append to message

Ability to append to the end of the recorded message.

Cancel leave a message

Ability to delete the recorded message and exit Leaving a Message for the current user.

Inbound message

Leave a Message

• Allows the caller to record a message for the called party (user).

• The maximum length of the message is a COS configurable. Set by the Administrator.

• The end of message length warning is a COS configurable. Set by the Administrator.

• The caller cannot leave a message if the user enables the Extended Absence Greeting.

• The caller will be informed if the user's mailbox is full.

Leave another message for the same or different user

• After leaving a message, the system will ask if the caller wants to leave another message.

Delivery Options -urgent and/or private messages

• After leaving a message, the system will allow the caller to set delivery options and tag a message urgent or private.

• When users retrieve messages, uOne will inventory messages tagged as urgent first and will announce these messages as urgent messages in the header information.

• When users retrieve messages, uOne will announce messages tagged as private in the header information.

Addressing

The system translates all addressing to 10-digit dialing using the following rules:

• 4-digit dialing---uOne will prepend the area code and exchange of the Called User to the 4 digits.

• 5-digit dialing---uOne will extract the area code and exchange from the Dial Plan and will prepend it to the last 4 digits.

• 7-digit dialing---uOne will prepend the area code of the Called User to the 7 digits.

• 10-digit dialing---uOne will accept the 10 digits as is.

• Dial/address by name---ability to transfer or address by spelling a user's last name and then first name. The caller can toggle between numeric addressing and address by name.

Transfer to another extension

• After leaving a message, the system will allow the caller to transfer to another extension.

• This is a COS configurable.

Zero out to a user-defined attendant

• The system will allow the caller to zero out to a user-defined attendant.

• This feature is a COS configurable.

Login

• Call Forward Model---the user calls a user access number, and is requested to enter Mailbox ID and PIN.

• Shared Access Model---the user calls a shared number to login manually as a user, and enter his/her Mailbox ID and PIN.

• First time login---the user is required to change the PIN, record a personal greeting for all calls and record his/her spoken name.

• The PIN can be fixed or variable length and range from 4 to 8 characters.

• Entry of Mailbox IDs and PINs can be delimited with a # or a timeout.

• Failed Entries in a Single Session---after the maximum number of consecutive failed login attempts in a single session (system configurable), uOne will disconnect the session.

• Failed Entries Across Multiple Sessions/Lockout: After the maximum number of consecutive failed login attempts across sessions (configurable by COS), the system will lock the caller out. Only the Administrator can reset the account.

• All failed login attempts are logged.

• The system allows multiple logins simultaneously to the same account.

• The disk space remaining warning is a COS configurable, which is set by the Administrator.

Message Inventory

The following describes Message Inventory for voice message only service:

• uOne inventories urgent messages first.

• If users choose not to listen to their urgent messages and skip to their standard voice messages, the system inventories the urgent messages again as standard. The headers will include the "urgent" message type.

• uOne inventories standard voice messages after urgent voice messages.

• When an inventory of a large number of messages takes awhile to complete, the user is periodically informed (system configurable interval) that the inventory is still in progress.

• When an inventory of a large number of messages takes awhile to complete, the user can interrupt the inventory at any time. This interrupt is not immediate; it takes affect after a configurable interval expires.

Reinventory

• If reinventory is on, then the system will reinventory voice messages when a user returns to the main menu.

• If reinventory is off, then the system will reinventory voice messages only once at the beginning of a session.

Get Messages - General

• Urgent messages---If user listens to urgent messages immediately after urgent message inventory, uOne plays all urgent messages "first in first out."

• If the system is configured for voice messaging only, the user gets urgent messages followed by a new voice message inventory and then gets new voice messages.

• uOne plays standard voice messages "first in first out."

• Messages remain new - until the user explicitly deletes or saves the message.

• Headers On/Off---If headers are on (user configurable), the user hears the message header followed by the message itself. If headers are off, the user only hears the message. The user can press 5 to hear the message header at any time during message play.

• uOne returns undeliverable voice messages with the original message attached. The message header includes the "undeliverable" type.

• Message AutoPlay On/Off---If this is on, the user hears the message inventory and then hears voice messages automatically if he/she has voice only service. If this option is off, the user must select the Get Messages option prior to accessing voice messages.

Get Message Options

• Play/Replay message plays the message from the beginning.

• Reply by voice mail allows users to send a voice message in reply to a sender's message. The original message is not attached in the reply. This feature is only available if the sender is also a user on the system. You cannot reply to yourself.

• Delete message deletes the current message and skips to the next message.

• Save message saves the current message and skips to the next message.

• Flag a message "new". Users can flag any message "new" in their mailbox, including current message, undeleted messages, and saved messages. The message waiting light remains on if the message was originally new. It will not turn the light on if it was originally a "saved" message and the user flags it new. In either case, the system inventories it as a new message.

• Forward message allows the user to forward a message with or without a comment to one or more users on the network (includes use of distribution and broadcast lists). The user cannot forward confidential messages from the telephone.

• Play Header allows the user to play the header of the current message. The header contains message type (urgent, confidential, forwarded, broadcast, and undeliverable), from whom, and message date and time. uOne can play the date and time in US or European format. The date and time, as well as the user time zone, is configurable.

• Undelete a message - user can undelete a message by backing up to the deleted message and then saving it.

• Rewind and Advance allows the user to skip forward or backward 3 seconds during message play.

• Backup to the previous message allows a user to backup to the previous message regardless if it has been previously deleted.

Record and Send a New Message

• Allows the user to record a message and send it to one or more users.

• Addressing occurs before the message is recorded and includes the use of distribution.

• After the message is recorded, the user can play back, append to, re-record, cancel, tag as urgent and/or confidential, or send the message.

Addressing

The system translates all addressing to 10-digit dialing using the following rules:

• 2-digit addressing---expands based on the user defined distribution list.

• 3-digit addressing---expands based on the Service Provider System Administrator defined broadcast lists. Cisco suggests that broadcast lists range from 900 to 999. These broadcast lists are only available to authorized users. The Service Provider's Systems Administrator can assign a separate list of authorized users to each list.

• 4-digit addressing---the system prepends the area code and exchange of the user to the 4 digits.

• 5-digit addressing---the system extracts the area code and exchange from the Dial Plan and prepends it to the last 4 digits.

• 7-digit addressing---the system prepends the area code of the user to the 7 digits.

• 10-digit addressing---the system accepts the 10 digits as is.

• Dial/address by name: the ability to transfer or address by spelling a user's last name and then first name. The caller can toggle between numeric addressing and address by name. The user cannot access Distribution Lists and Broadcast lists through Dial/address by name.

Transfer

• Ability to transfer to another number while in User Access using a hot key.

• Once a transfer occurs, the user is no longer in a uOne session.

Get Message Options

• Return Call allows users to return a call to the message sender. If the sender is a user, the return call number is his/her user telephone number. If the sender is a non-user, the return call number is the ANI; it is announced to the user before dialing. If no ANI exists, the user is asked to enter a number to call. In all three scenarios, the user can cancel using the defined number and enter a new number to call. When the call is complete, the user is no longer in a uOne session.

uPower/Unified Messaging Systems Administration

A web based tool for Systems Administrators for the following functions:

• Adding, modifying, and deleting Class of Service (COS)---allows the uOne administrator to create templates that define a common set of uOne services for a group of users.

• Adding, modifying, and deleting users.

• Managing user mailbox security.

• Validating user entries.

Logging

All logging is done locally into flat files. Logs are segregated into the following log types.

• uLite

• uTel

• uOne

• uPilot

Log files will be closed and new ones started based on both size and scheduled time.

Call Detail Records

• The Cisco CallManager captures all Call Detail Records.

• The Messaging Server provides other logging data as available, such as Message Detail records. These can be used in combination with the Call Detail Records to feed call traffic and bill back reports.

Personal Greetings

Ability to record a new greeting, listen to a greeting, activate/deactivate a greeting, delete and rerecord a greeting. The available greetings include:

• All Calls---When this greeting is recorded and active, it is played to callers for "all calls".

• No Answer Calls---When this greeting is recorded and active, it is played to callers for calls that are not answered. This is only available if the "no answer" call type information is available.

• Busy Calls---When this greeting is recorded and active, it is played to callers when the line is busy. This is only available if the "busy" call type information is available.

• Out-of-Hours Calls---When this greeting is recorded and active, it is played to callers when a call is received out of the subscriber defined business hours.

• Extended Absence Greeting: When this greeting is recorded and active, it is played to callers for all calls. If the extended absence greeting is active, callers will not be allowed to leave a message.

• Spoken Name---This is recorded as part of the first time login. It must be recorded and is used with all system greetings. The spoken name is also used in message headers stating the subscriber's name and to confirm addressing to a subscriber.

PIN

• PINs must adhere to the minimum and maximum lengths defined by the Administrator. The system supports 4 and 8 digit PINs.

• The valid characters are 1 through 9.

• Changes to PINs are entered twice for confirmation.

Distribution List

• Ability to create personal distribution lists and assign them a two-digit list number.

• Distribution lists created on the telephone will include a recorded list name.

• 99 distribution lists maximum.

Control Message Playback

• Ability to suppress or play message headers.

• Ability to enable or disable automatic message play.

Set Business Days and Hours

• Ability to change your business days and hours for business days, non-business hours for business days, and non-business days.

• This information will be used for your greetings.