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Table of Contents

User Administration

User Administration

Adding/Modifying Users for Netscape Messaging Server

You use uPower to add and modify users for a Netscape Messaging Server implementation.

When a System Administrator adds a user to uOne using uPower, the system creates a profile for the user in the Netscape Directory Server. This user profile information includes the user's mailbox ID, uOne password, and the class of service, as well as various settings and options. It also creates a mailbox for the user on the Netscape Messaging Server. This mailbox, identified by the user's telephone number, contains an inbox folder, a trash folder, and may contain other folders that the user creates.

Prerequisites

All Classes of Service to which you must assign users must have entries in the LDAP database.

Creating an Optional uPower/UMSA Shortcut

You can create a shortcut on the Windows NT Desktop that allows you to load easily the Netscape Browser and bring up the uPower/UMSA web page. To create such a shortcut, perform the following steps:

Step 1 Right click the mouse on the Windows NT Desktop. This action brings up a popup menu.

Step 2 Select New.

Step 3 Select Shortcut.

Step 4 When the Create Shortcut dialog box appears, type in "http://<hostname>:280/MSGadmin", and click Next.

Step 5 Enter "uPower" for the title and click Finish. The uPower shortcut appears on the Desktop.

Accessing uPower/UMSA

You access uPower/Unified Messaging System Administration (UMSA), a web-based tool, to:

To access uPower/UMSA:

Step 1 Double-click the uPower shortcut icon you created on the Windows NT Desktop in the last section. If you have not created that shortcut, invoke the Netscape browser and type the following URL:

http://<hostname>:280/MSGadmin

This will bring up the login screen for the Class of Service Administration tool.




Step 2 Type the following e-mail ID and password to authenticate:

e-mail id: root@<fully qualified messaging server host name>

password: 1234




Class of Service


Note Class of Service is not available at this time.

A class of service is like a template that defines a common set of uOne services for a group of users. Classes of Service (COS) can be used to bundle feature sets into distinct packages that define certain attributes of an account, such as the type of service (voice and e-mail), mailbox quotas, number of distribution lists, and the size of distribution lists.

The COS function facilitates administration of common features by user group. Only the Systems Administrator can change the features covered under the COS; they can not be customized by individual users. When an attribute is changed in a COS, it is changed for all the users in that COS.


Figure 5-1: Example: Class of Service




You can use Classes of Service to provide different bundles of services to match different types of users. For example, your company may have one set of users who mainly work at their desks and require a limited set of services (e.g.,"class of service A"), and a second set of users who are always on the road and require a larger set of service (e.g., "class of service B").

Adding a Class of Service

Step 1 Access uPower/UMSA.

Step 2 Click the COS Administration button.

Step 3 Click either Add a Class of Service or Modify a Class of Service. If you Modify a Class of Service, you need to enter the Class of Service profile you would like to modify.

Step 4 Enter the appropriate data in the input fields, as shown in the following table:


Table 5-1: Add or Modify a Class of Service Attribute
Attribute Description Valid Values

Directory Server

System-generated entry. This server contains user information; it is set up as part of the system configuration.

This field cannot be modified.

Entry DN

Select the entry distinguised name (DN) to which the user belongs from the drop down list box. This information is set up on the LDAP server, it indicates where in the LDAP database this entry resides.

A valid distinguished name (DN) from the drop down menu.

Class of Service ID

Enter a unique number that will indentify this calss of service definition.

A unique number within a community.

Class of Service Name

Enter a descriptive name for this class of service ID number. Up to 60 alphanumeric characters are allowed.

Up to 60 alphanumeric characters are allowed.

Include Spoken Name in the Messages

From the drop down list box, select "yes" to include the user's spoken name in the messages or select "No" to exclude the user's spoken name in th messages and include the user's telephone number instead.

Yes, No

Default = Yes

Dist. List Max. Entries

Enter the maximum number of entries allowed in a distribution list for this class of server.

1-150

Default = 65

Max. No. of Dist. Lists

Enter the maximum number of distribution lists allowed for users in this class of service.

1-99

Default = 10

Start Time of Business Hours

From the drop down list box, select the hour and AM or PM for the starting time of business hours. The system uses this starting time for playing the "out-of-hours" greeting.

A valid time

Default = 5:00 PM

Business Days

Click the box for each valid business day. The system uses business days for playing "out-of-hours" greeting.

Monday, Tuesday, Wednesday, thursday, Friday, Saturday, Sunday

Default = Monday, Tuesday, Wednesday, Thursday, and Friday

EndOfMsg Warning

Enter the time in seconds when callers are wanred that they are reaching the maximum length allowed for leaving a message.

A number

This value cannot exceed the value that is set in the Max. Len. Of Voice Messages field.

Deafult = 30 seconds

Grt Secs. Max.

Enter the maximum length of time in seconds that a user is allowed to record a greeting message.

A number

Default = 60 seconds

Max. Len. Of Voice Messages

Enter the maximum length of time in seconds that a caller is allowed for leaving a message.

A number

Default = 180 seconds

Telephone Password Len. Max.

Enter the maximum length allowed for a user telephone access password.

If Telephone Password Len. Min., then the Telephone password is a fixed length equial to the defined Telephone password length.

4-8

Default = 4

Telephone Password Len. Min.

Enter the minimum length allowed for a user tlephone access password.

If Telephone Password Len. Max. = Telephone Passowrd Len. Min., then the Telephone password is a fixed length equal to the defined Telephone password length.

4-8

Default = 4

Email Password Len. Max.

Enter the maximum length allowed for a user e-mail access password.

4-8

Default = 4

Max. Login Attempts Before Lockout the Mailbox

Enter the value for the maximum number of failed logins allowed across multiple sessions prior to locking the user's mailbox.

Any number

Default = 6

Reinventory

Enter "yes" to speak the message inventory whenever the user returns to the Main Menu after pressing *1. Select "No" to disable this feature.

If reinventory=yes, the system will reinventory the user's mailbox every time they return to the Main Menu. This will impact the engineering of the systems.

Yes or No

Default = No

Diskspace Remaining Warning Level

Froma drop down menu, select the appropriate percent at which to alert Users that their available disk space is getting low.

The default is 30% which means that a user in this class of service will get a warning when he/she has 30% of his/her disk space left.

Select a percentage from the drop down menu.

Default = 30%

Search Base

Enter the search database in this class of service. Some example entries are:

o=Cisco System, c=US

o=Another Organization, c=US

A valid search database in this forma: 0=<search database>

Phone Number Dialing Section

Enter a phone number dialing plan section name from the /CiscoSystems/uOne/parms/ dailmap.ini file. This value is aCOS attribute used for outdailing purposes.

Default = USDOMESTIC

Personal Access uOne.ini File Name

Enter the name of the uOne.ini file for Personal Access Users. (This is set up during system configuration and can be found in /CiscoSystems/uOne/parms/ uOne.ini).

Default = uOne.ini

Phone Number Dialing Section

Indicates the dailing rules to use for outdailing purposes for this class of service.

A valid PhoneFormat section label from the $PARMLIB/parms/TEL/ RULES.hostname. file.

Default = USDOMESTIC

Phone Number Expansion Section

Identifies the rules to use for expanding 4-, 5-, or 7-digit phone numbers for outdailing purposes in this class of service.

A valid PhoneFormat section label from the $PARMSLIB/parms/TEL/ RULES.hostname file

For example, DialPlan

Step 5 Click Submit

Step 6 To add another user account, repeat steps 5 through 7.

Delete a Class of Service

To delete a class of service definition, follow these steps:

Step 1 Access uPower/Unified Messaging System Administration (UMSA).

Step 2 Click the COS Administration button.

Step 3 Click Delete a COS.

Step 4 Enter the search criteria in the input fields.

Step 5 Click Search.

Step 6 Click the appropriate class of service definition, if necessary.

Step 7 Click Delete.

Step 8 To delete another Class of Service definition, repeat steps 3 to 7.

Adding and Modifying Users

Step 1 Access uPower/Unified Messaging System Administration (UMSA).

Step 2 Click on the User Administration button.

Step 3 Click on either Add a User or Modify a User. If you Modify a User, you need to enter the user profile you would like to modify.

Step 4 Enter the appropriate data in the input fields, as shown in table 9-2.


Note The "User ID Options" and "E-mail Address" fields work together. If you use a telephone number in the "User ID Options" field, you must use that same telephone number for the user's e-mail address. For example, with a user telephone number of 8047625000, the e-mail address would be 8047625000@ABC.com

Note If you call an IP phone from another IP phone, both must be in the database.


Table 5-2: Add a User Attribute
Attribute Description Valid Values

Directory Server

System-generated entry. This server contains user information; it is set up as part of the system configuration.

This field cannot be modified.

Entry DN

Select the entry distinguished name (DN) to which the user belongs from teh drop down list box. This information is set up on the LDAP server and indicates where in the lDAP database this entry resides.

A valid distinguished name (DN) from the drop down menu.

Full Name

Enter the user's first name, middle initial, and last name.

Up to 30 characters. Initial capitalization is recommended.

Given Name

Enter the name by which the user wishes to be know, e.g., nickname or first name.

Up to 30 characters. Initial capitalization is recommended.

Last Name

Enter the user's last name.

Up to 30 characters. Initial capitalization is recommended.

Telephone Number

The user's 10-digit telephone number.

A 10-digit telephone number. Do not include spaces or dashes.

User ID Options

Select the appropraite user ID options from the drop down list box. If you select "user name" (the only option available in this release of uOne), the first part of the user's e-mail address is used as the UID attribute.

Valid entries from teh drop down menu:

user name-the first part of the user's e-mail address is used as the uid attribute.

Default = user name

E-mail Address

Enter the user's e-mail address.

A valid e-mail address.

E-mail Password

Enter the user's e-mail password.

Alphanumeric characters. The minimum and maximum length of this password is set up at the COS level.

Default = 1234

Telephone Access Password

Enter the user's PIN.

Digits only

The minimum and maximum length of this password is set up at the COS level.

Default = 1234

Mail Quota

Indicates the maximum amount of disk spac3e in bytes that will be available for this user account.

This amount depends on the volume of mail handled and the amount of free disk space that is available on the Messaging Server.

Default = 0 (unlimited disk space)

COS DN

Select the COS DN for this user from the drop down list box.

A valid COS ID and distinguisehd name (DN) from the drop down menu.

An example entry is: COS=20, o=Cisco, c=us

Mail Server

Select the Messaging Server from the drop down list box. This is the server that contains the user's messages.

A valid Messaging Server from the drop down menu.

User Level

Select the user level from the drop down list box.

A valid entry from the drop down menu:

First Time User-prompt the user to record a greeting and to change the default telephone access password the first time that the user logs in to uOne.

Existing User-bypass the initial prompting.

Default = First Time User

User Location

Identifies the user's location. Used for sending broadcast messages.

A valid location from the drop down menu.

Default is defined inthe indexData.ini file.

Play Messages Headers

From the drop down list box, select "Message bodies only" or "Headers and bodies."

Valid entries from the drop down menu:

Message body only-play messages without the headers

Headers and bodies-play the message header and the message body

Headers and bodies-play the message header and the message body

Default = Message body only

Auto Play of Messages

From the drop down list box, select "MessageType menu first" or "Main Menu first".

Valid entries from the drop down menu:

Get Messages Menu First-plays new messages menu after login

Main Menu First-plays the main menu after login

Default = Get Messages Menu First

User Time Zone

From the drop down list box, select the time zone in which the users prefers to hear date/time features (such as, message headers, out-of-hours greeting, Single Number Reach Service, time of day system greeting).

A valid time zone from the drop down menu.

Default = Eastern Std Time with Daylight Savings

Gender

From the drop down list box, select "Female" or "Male". The system uses this field for the Single Number Reach Service user interface prompts. For example, if Female is selected, the prompt will say, "I am trying to reach her."

Valid entries from the dropw down menu:

Female

Male

Default = Female

# of Failed Login Attempts

Servers as a counter for the user's consecutive failed login attempts. This field is used to reset the counter for failed login attempts.

0-999

Default = 0

Start Time of Business Hours

From the drop down list box, select the hour and AM or PM for the time the user's business hours start. The system uses this starting time for playing the "out-of-hours" greeting.

From the drop down menu select the appropriate hour and AM or PM.

Default = 8:00 AM

End Time of Business Hours

From the drop down list box, select the hour an dAM or PM for the time the user's business hours end. The system uses this ending time fro playing the "out-of-hours" greeting.

From the drop down menu select the appropriate hour and AM or PM

Default = 5:00 PM

Business Days

Click on the box for each valid business day. The system uses business days for playing the "out-of-hours" greeting.

Select the desired dyas of the week from the drop down menu.

Default = Monday-Friday

Step 5 Click Submit.

Step 6 To add another user account, repeat steps 5 through 7.

Delete a Class of User

When you delete a user account through the Unified Messaging System Administration interface, the system deletes the user's entry on the Directory Server along with the user's related folders under the assigned Greeting Administrator special account on the Messaging Server.

Step 1 Access uPower/Unified Messaging System Administration (UMSA).

Step 2 Click the User Administration button.

Step 3 Click Delete a User.

Step 4 Select a search option from the drop down list box. The options correspond to fields in LDAP entries.

Step 5 Enter the data in the input field.

Step 6 Click Search.

Step 7 Click the appropriate user account, if necessary.

Step 8 Click Delete.

Step 9 To delete another user account, repeat steps 3 to 8.


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Posted: Tue Jun 20 12:56:01 PDT 2000
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