Troubleshooting Worksheets

To isolate problems, you must first compile all the relevant facts and then methodically address each problem. This appendix provides the following troubleshooting worksheets to assist you with this process:

Problem Summary
Network Protocols
Network Equipment

Problem Summary

Summarize the symptoms based on the information that you have:

Number of stations (phones) reporting degraded or no service:

Error messages:

Results collected from ping, traceroute, loopback, or other tests:

LED status:

Additional information:

Network Protocols

List the network protocols that you use in your network:

Network Equipment

List network addresses, vendors, models, and other information of interest for the device:

Type of device:

Network address:

Vendor and model:

Function in network:

Additional information:

Table of Contents