|
|
This chapter describes Cisco product installation services and contains the following sections:
The Pre-Installation Checklist form requests specific information about your installation site. To ensure the installation is successful and to reduce last-minute complications, confirm that all pre-installation steps have been completed and requirements met by filling out the Pre-Installation Checklist. Then fax or e-mail it to Cisco Systems at least five (5) working days in advance of the requested installation date (seven [7] working days for international sites).
 |
Note Scheduling is based on the availability of Onsite Service and Support staff (OSS). There is an additional charge for installations completed outside of normal business hours. |
Cisco Systems Onsite Services and Support (OSS) telephone numbers:
U.S. (toll free) / +1 800 829 2447 | APT (toll free) / +1 800 121 531 |
U.S. / +1 408 526 8750 | UK / +44 181 756 8251 |
| Installation Requester Information | |
|---|---|
| Company Name |
|
| Main technical contact person (this person must be available at the time of the installation) |
|
| Main contact telephone numbers |
|
| Contact person's e-mail address |
|
| Requested installation date (MM/DD/YYYY) |
|
| Requested installation time (please use local time) |
|
| Customer purchase or sales order number for the installation |
|
| Installation Site Information | |
|---|---|
| Company Name (if different from above) |
|
| Address of installation site (include postal/zip code and country) |
|
| Site contact person (this person must be available at the time of the installation) |
|
| Site contact telephone numbers |
|
| Chassis/router model |
|
| Special instructions |
|
| Preparation Questions | |
|---|---|
| Where is the equipment being installed? (rack or table?) |
|
| Is the necessary power available? |
|
| Is the WAN circuit installed and connection ready? (CSU/DSU installed and configured, media installed) |
|
| Is the LAN connection available and ready? |
|
| Is there an analog phone line within 50 feet of the installation location for dial-up access? |
|
| Are the cables of the correct length and presentation for LAN and WAN connectivity? |
|
| Have the relevant telco lines been installed and tested? |
|
| If you purchased a different version of Cisco IOS from the original IOS that comes with the router, what is the version and feature set? |
|
| What verification tests will be required and who should Cisco Systems contact prior to these tests? |
|
Software configuration is your responsibility unless you have purchased Data Configuration Services from Cisco in addition to your Installation Package. You will need to know where to obtain your hardware's initial software configuration information (for example, your IP address).
If you are unsure about this information or need further assistance, contact your sales representative.
|
Note Delays caused by the customer due to incomplete pre-installation preparation, or failure to meet any of the responsibilities specified above, which result in a re-visit by OSS staff, will require the customer to submit additional installation fees prior to scheduling a re-visit. |
Posted: Mon Oct 2 13:22:10 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.