Introducing the Cisco IP Phone 7960

Note If the documentation does not appear to match the way your phone works, you can read the most current version of the Cisco IP phone documentation at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

The Cisco IP Phone 7960 is a full-feature telephone that provides voice communication over an IP network. The phone functions much like a traditional analog phone allowing you to place and receive telephone calls. The phone also supports features such as call forwarding, redialing, speed dialing, transferring calls, placing conference calls, and accessing voice mail.

There are two versions of the Cisco IP Phone 7960: a version that interacts with Cisco CallManager and a version based on Session Initiation Protocol (SIP). Depending on the version that you are using, certain functions might differ or not be supported on your phone. These differences are noted in the documentation using these icons:

The CM icon indicates that the section, or paragraph, only applies to the version of the phone that works with Cisco CallManager. If you are using the Cisco CallManager version of the phone, there is no icon in the upper right corner of the phone screen.
The SIP icon indicates that the section, or paragraph, only applies to the version of the phone that is based on SIP. This is the same icon that appears in the upper right corner of the phone screen if you are using a SIP phone.
When both the CM and SIP icons appear, the text applies to both versions of the phone. If there is no icon displayed for a section, assume that the text applies to both versions of the phone.

The main components of the Cisco IP Phone 7960 are illustrated in Figure 1 and defined in Table 1.

Figure 1: Cisco IP Phone 7960 Features

Table 1: Cisco IP Phone 7960 Features

Feature Description

LCD screen

The IP Phone "desktop" which displays the time, date, your phone number, caller ID, line/call status and the soft key tabs.

Line or speed dial buttons

Open a new line or speed dial the number on the LCD screen.

Footstand adjustment

Adjusts the angle of the phone base.

Soft keys

Soft key functions change depending on the status of the phone (for example, whether you are on a call or whether the phone is not in use). The key's current function is shown on the LCD screen.

i button

Displays online help for a phone key or function.

On-screen Mode buttons

Provide access to the voice mail system (when available), call histories, directories (when available), phone settings such as contrast and ring type, plus network configuration and status information.

Volume buttons

Increase or decrease the volume for the currently active voice receiver: handset, headset, or speakerphone. The volume keys also control the ringer volume (if on-hook), and the contrast of the LCD.

Function toggles

Toggles the headset, mute, and speaker functions on and off.

Scroll key

Enables you to move among different soft key options displayed on LCD screen.

Dialing pad

Press the dial pad buttons to dial a phone number. Dial pad buttons work exactly like those on your existing telephone.

Handset

Lift the handset and press the dial pad numbers to place a call, review voice mail messages, answer a call, and so on.

Feature	Description
LCD screen	The IP Phone "desktop" which displays the time, date, your phone number, caller ID, line/call status and the soft key tabs.
Line or speed dial buttons	Open a new line or speed dial the number on the LCD screen.
Footstand adjustment	Adjusts the angle of the phone base.
Soft keys	Soft key functions change depending on the status of the phone (for example, whether you are on a call or whether the phone is not in use). The key's current function is shown on the LCD screen.
i button	Displays online help for a phone key or function.
On-screen Mode buttons	Provide access to the voice mail system (when available), call histories, directories (when available), phone settings such as contrast and ring type, plus network configuration and status information.
Volume buttons	Increase or decrease the volume for the currently active voice receiver: handset, headset, or speakerphone. The volume keys also control the ringer volume (if on-hook), and the contrast of the LCD.
Function toggles	Toggles the headset, mute, and speaker functions on and off.
Scroll key	Enables you to move among different soft key options displayed on LCD screen.
Dialing pad	Press the dial pad buttons to dial a phone number. Dial pad buttons work exactly like those on your existing telephone.
Handset	Lift the handset and press the dial pad numbers to place a call, review voice mail messages, answer a call, and so on.

Table of Contents

Introducing the Cisco IP Phone 7960

Introducing the Cisco IP Phone 7960