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Read these sections to learn how to use your Cisco IP Phone 7960:
The Cisco IP Phone 7960 includes detailed online help for most phone keys and functions.
You can place and answer calls with the handset, speakerphone, or a headset. These sections describe their use and how to adjust the volume of the call:
To place and answer calls with the handset, simply lift the handset.
To change from handset to speakerphone, press SPEAKER and hang up the handset.
To place and answer calls using the speakerphone, press SPEAKER. You can use the speakerphone with all Cisco IP Phone 7960 features.
To change from speakerphone to handset, lift the handset.
To place and answer calls using the headset, plug the approved headset into the back of the phone base and press HEADSET. You can use the headset with all Cisco IP Phone 7960 features. The Volume and Mute controls also adjust volume to the ear piece and mute the speech path of the headset. The headset activation key is located on the front of the phone.
The Cisco IP Phone 7960 supports a four or six-wire headset jack (Plantronics compatible is required). For information on the exact models supported, see the IP phone information on http://www.cisco.com.
The volume buttons adjust the volume for the currently active voice receiver.
Step 2 To save the volume setting for future calls, press settings and then press the Save soft key.
These sections describe how you can place, answer, or otherwise manage a telephone call:
You can place a call with the Cisco IP Phone 7960 in any of the following ways:
You can also place calls using these techniques depending on the type of phone you are using:
If you are using the Cisco CallManager version of the phone, you can place a speed dial call. See the "Configuring Speed Dial Buttons" section for details on how to set speed dial numbers.
If you are using the SIP version of the phone, you can push the pound (#) key or the Dial soft key to place the call immediately.
If the network administrator configures a SIP version of the phone to use an email address instead of a phone number, you call the phone using an email address.
Step 2 Press the more soft key.
Step 3 Press the URL soft key.
Step 4 Spell the email address by pressing the numbers that represent the letters in the address. For each letter, you might need to press the number several times to scroll through the list of displayed characters until you can highlight the correct character.
Continue selecting characters until the entire email address is spelled correctly.
Step 5 Press the pound (#) key or the Dial soft key to place the call. (If you do not press a key, the call eventually dials itself.)
You can answer a call using the handset, headset, or speakerphone.
To end a call:
While in a call, you can mute the handset, headset, or speakerphone, preventing the party you are speaking to from hearing what you or someone else in the room is saying.
While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.
To transfer a call to another phone:
Step 2 Dial the number to which you want to transfer the call.
Step 3 When you hear ringing, press Trnsfer again, or when the party answers, announce the call and press Trnsfer.
Step 4 Hang up if the party accepts the call.
If the party refuses the call, press the Resume soft key to return to the original call.
If you are using the SIP version of the phone, you can make an unattended, or blind, transfer. In an unattended transfer, you transfer the caller to another number without talking to the party who is to receive the call. The caller is transferred to the new party without verifying that the new party is there or willing to receive the call.
Step 2 Dial the number to which you want to transfer the call.
Step 3 Hang up.
To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset.
To redial the most recently dialed number from a line other than your primary line, select the desired line button and then press Redial.
The Cisco IP Phone 7960 allows you to store or "park" a call at a specified number and then use any other phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room) to retrieve the call. Call Park numbers are configured by your system administrator. This capability is only available on the Cisco CallManager version of the phone.
Step 2 Press Park. The display shows the number to which the call is parked.
Step 3 Make a note of the Call Park number and then hang up. The call is now parked at that number, allowing you to retrieve it from another phone.
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Note You have a limited amount of time to retrieve the parked call before it disconnects. See your system administrator for more information. |
Step 4 To retrieve the parked call, from any phone in the Cisco CallManager system, dial the Call Park number at which the call was parked.
The Cisco IP Phone 7960 maintains a directory of calls you miss, receive, or make. You can use this directory to locate numbers you want to redial. These sections describe what you can do with the directory:
If your phone display indicates you have missed calls, you can use the Missed Calls option on the Directory menu to view call history and call back the missed call.
Step 2 Press the Select soft key to select the Missed Calls option on the Directory menu.
The call history for missed calls is displayed on the LCD.
Step 3 If desired, click the Dial soft key to speed dial a number from the missed call list.
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Note You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you need to add the digits "91" to the front of the number. |
Step 4 Press the Exit soft key twice to exit the Directory menu.
The Cisco IP Phone 7960 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.
Step 2 Use the scroll key to select the desired call history option: Missed Calls, Received Calls, or Placed Calls.
Step 3 Press the Select soft key to display the call history list.
Step 4 If desired, press the Dial soft key to speed dial a number from the call history list.
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Note You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you need to add the digits "91" to the front of the number. |
Step 5 When you are finished, press the Exit soft key twice to exit the Directory menu.
The Cisco IP Phone 7960 includes call forwarding, which allows you to redirect calls made to your telephone to another phone. This is useful if you know you will be away from your desk for several days, for example, on a business trip or a vacation. These sections describe how you can set up call forwarding:
Use this procedure to forward all incoming calls to another number. You can forward all calls to an IP phone or non-IP phone.
Step 2 Enter the number to which you want to forward all your calls. A flashing right arrow appears in the upper-right corner of the LCD, indicating that all calls are being forwarded. The LCD also displays a message with the number to which your calls are being forwarded.
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Note Be sure to enter the number exactly as you would if you were to call that number. For example, enter an access code such as "9" or the area code, if necessary. |
To cancel forwarding of all calls, press the CFwdAll soft key. You should hear two beeps and the flashing arrow no longer displays in the upper-right corner of the LCD, indicating that call forwarding is not active.
If you are not at the location of your phone, you can use a computer to configure your phone to forward calls. Use this procedure to forward incoming calls to another number from a remote computer. You can forward all calls to an IP phone or non-IP phone. This capability is only available on the Cisco CallManager version of the phone.
See your system administrator for details.
Step 2 Choose Cisco 7960 from the Select a Device to Configure drop-down list box.
Step 3 Click "Forward all calls to a different number" from the list of available configuration options.
Step 4 Enable the check box next to the line you want to forward.
Step 5 Type the number to which you want to forward all incoming calls.
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Note Be sure to enter the number exactly as you would if you were to call that number. For example, enter an access code such as "9" or the area code, if necessary. |
Step 6 Click Update.
Step 7 Click Log off to exit the configuration utility.
To cancel forwarding of all calls, follow the same procedure, but in Step 4, clear the check box next to the line being forwarded.
These sections describe how to make conference calls with the phone:
To turn a call into a conference call:
Step 2 Place a call to another person.
Step 3 When the call connects, press Confrn again to add this person to the conference call.
If you are using the Cisco CallManager version of the phone, you can repeat these steps to add people to the conference call. With the SIP version, you can only conference 3 parties.
To end a conference call, all but one party must hang up.
A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is configured by your system administrator. This capability is only available on the Cisco CallManager version of the phone.
To establish a Meet-Me conference call:
Step 2 Press the Meet-Me soft key.
Step 3 Dial the Meet-Me conference number.
Step 4 Follow the voice instructions to establish the Meet-Me conference.
To join a Meet-Me conference, dial the Meet-Me conference number provided by the Meet-Me conference initiator.You are connected to the conference once the conference initiator has dialed in and established the conference.
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Note To join a Meet-Me conference, you do not need to press the Meet-Me soft key on the Cisco IP Phone 7960. |
These sections describe how to use voice mail with the phone:
To set up voice mail, press the messages button and follow the voice instructions.
If you are using the Cisco CallManager version of the phone, the default password is 1234. For security reasons, you should change your password as soon as possible. Your password can be a maximum of 4 digits.
If you are using the SIP version of the phone, refer to the documentation for your voice mail system for information on how to set it up.
To access voice mail, press the messages button and follow the voice instructions.
The red light on your handset lights when you have a voice mail message. The LCD also displays a text message indicating the number of voice mail messages in your mailbox.
You can change various settings on your Cisco IP Phone 7960. These sections describe some of the changes you can make:
To change the volume used by the ringer:
Step 2 While the ring plays, press the up or down volume key to adjust the volume to the desired level.
Step 3 To save the ring volume setting, press settings and then press the Save soft key.
To change the sound used by the ringer:
Step 2 Select Ring Type from the Settings menu.
Step 3 Press the Select soft key.
Step 4 To scroll through the list of ring types, press the scroll key.
Press the Play soft key to hear the selected ring type.
Step 5 When you find the ring you want, press Select and then press the OK soft key.
Step 6 Press the Save soft key to save your selection and exit the Settings menu.
To change the amount of contrast used in the LCD, to improve its readability:
Step 2 Select the Contrast option on the Settings menu.
Step 3 Press the Up or Down soft key to set the desired intensity of the display.
You can also use the volume keys to increase or decrease the contrast of the display.
Step 4 Press the OK soft key to accept your changes.
Step 5 To save this contrast setting, press the Save soft key. Otherwise, press the Exit soft key to exit the Settings menu.
You can configure up to five line buttons on the Cisco IP Phone 7960 to speed dial the numbers you use most. This capability is only available on the Cisco CallManager version of the phone.
See your system administrator for details.
Step 2 Choose Cisco 7960 from the Select a Device to Configure drop-down list box.
Step 3 Click "Update your Speed Dial buttons/Print your button template" from the list of available configuration options.
Step 4 Enter the phone numbers and display text you want to associate with your speed dial buttons.
Step 5 When you are done, click Update to store your settings. To restore your previous settings, click Cancel.
Step 6 Click Log off to exit the configuration utility.
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Note Be sure to enter the numbers exactly as you would if you were to call that number. For example, include an access code such as "9" or the area code, if necessary. |
Posted: Tue Jun 13 09:35:38 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.