Table of Contents

Using Line Buttons
Speakerphone

To place a speakerphone call:
To answer or disconnect a call:
To change between handset and speakerphone during a call:

Mute

To mute a call:
To turn off mute:

Hold

To place the current call on hold:
To retrieve a call on hold:

Adjusting the Volume

To change the ringer volume:
To change the speakerphone volume:
To change the handset volume:

Call Park

To park a call:
To retrieve a parked call:

Call Waiting

To accept a second incoming call on the same line:
To disconnect the first call and answer the second call:

Forward All

To Forward All calls to another phone:
To cancel Forward All:

Transfer

To transfer the current call:

Quick Reference
Cisco IP Phone 12 SP+

Using Line Buttons

If your phone is equipped with multiple lines, press a line button to select the line you want to use for calls (the default is line one).

When a call arrives, the associated line flashes. If the call arrives on line one, lift the handset (or press SPKR) to accept the call.

If the call arrives on a line other than line one, lift the handset and press the appropriate line button (or press the line button to be connected to the caller using the speakerphone).

Speakerphone

You can use speakerphone to place and answer calls without using the handset. Use speakerphone with any other feature.

To place a speakerphone call:

• Press SPKR and dial the number.

To answer or disconnect a call:

• Press SPKR.

To change between handset and speakerphone during a call:

• Handset to speakerphone: Press SPKR and hang up the handset.

• Speakerphone to handset: Lift the handset.

Mute

Mute allows you to listen, but the other party cannot hear you.

To mute a call:

• Press MUTE.

To turn off mute:

• Press MUTE again (or lift the handset).

Hold

Hold lets you store a call on the line for later retrieval. While a call is on hold, you can place another call or use any of the other features of the phone. While on hold, the caller hears an intermittent tone.

To place the current call on hold:

• Press HOLD. The line light flashes. You can now make other calls on another line or activate additional features.

To retrieve a call on hold:

• Press the flashing line button (when using speakerphone), or lift the handset and press the flashing line button. The line light stops flashing and the caller is connected to you.

Adjusting the Volume

You can adjust the volume and pitch of the phone ringer. You can also change the speakerphone volume.

To change the ringer volume:

1 Press **112 and then press SPKR. The phone rings.

2 Adjust the loudness and pitch of the ringer using the dials on the left side of the phone.

3 Lift and replace the handset, or press SPKR twice, to stop the ringing.

To change the speakerphone volume:

• During a speakerphone conversation, move the speaker volume slider on the right side of the phone.

To change the handset volume:

• During a conversation using the handset, move the handset volume dial on the right side of the phone.

Call Park

Call Park allows you to place a call on hold at an extension specified by your system administrator so that anyone on the Cisco IP Telephony network can retrieve it. For example, you could park a call at extension 3000. Anyone on the system can dial 3000 to retrieve the call. Contact your system administrator for your Call Park extension(s).

To park a call:

1 During a call, press Call Park (this places the call on hold).

2 Dial a Call Park number (provided by your system administrator). If you make a mistake, press HOLD to retrieve the call and restart at Step 1.

3 Hang up.

4 If the parked call is not picked up within 3 minutes, the call returns to your phone (your phone rings) and the call is no longer parked.

To retrieve a parked call:

• Go to any phone on the Cisco IP Telephony network and dial the Call Park number at which the call was parked.

Call Waiting

Call Waiting lets you receive a second incoming call on the same line without disconnecting the first call. When the second call arrives, you hear a brief call waiting indicator tone.

To accept a second incoming call on the same line:

1 Press HOLD to place the first call on hold. You are automatically connected to the second call.

2 To alternate between the two calls, press HOLD or press the flashing line button.

To disconnect the first call and answer the second call:

1 Hang up when you hear the tone announcing the second call.

2 After a moment, the phone rings with the second call.

3 Use the speakerphone or handset to answer the second incoming call.

Forward All

Forward All lets you set up a Cisco IP Phone so that all calls destined for that Cisco IP Phone automatically ring another phone.

You can forward all calls to Cisco IP Phones or non-Cisco IP Phones. Forward All remains in effect until you cancel it.

To Forward All calls to another phone:

1 Press SPKR (or pick up the handset) and press Forward All.

2 Dial the number to which you want to forward all calls. You hear two tones. The Forward All light stays on. All calls are forwarded to the new number until you cancel Forward All.

To cancel Forward All:

• Press SPKR (or pick up the handset) and press Forward All. The Forward All light goes off and Forward All is turned off.

Transfer

Transfer allows you to send an existing call to another extension. You can cancel the transfer by pressing HOLD.

To transfer the current call:

1 Press XFER (this places the call on hold).

2 Dial the number to which you want to transfer the call.

3 When you hear ringing, press XFER again.

or

When the party answers, announce the transfer and press XFER.

4 Hang up.

Posted: Mon Jun 12 12:41:00 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.