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Cisco CallManager Release 3.0 Upgrade is a full version of Cisco CallManager and is an upgrade of previous releases of 3.0. For a complete description of Cisco CallManager, see the Cisco CallManager Administration Guide, Release 3.0. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/admin_gd/admin_gd/index.htm
For a list of new features and enhancements in Cisco CallManager Release 3.0, see the Release Notes for Cisco CallManager Release 3.0. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/rel_note
Before you begin, make sure you have a good backup of the Cisco CallManager 3.0 data stored on tape or on a network directory. For instructions on backing up Cisco CallManager data, see Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/cm30inst.htm
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Note During the upgrade process, call processing service is temporarily stopped. You should notify your users that telephone service will be interrupted during this time. |
Step 2 Double-click on the downloaded file to begin the installation.
Step 3 When the InstallShield Wizard opens, click Next.
Step 4 The License Agreement window opens. Read through the contents of the agreement. If you consent to the terms of the agreement, click Yes. If you do not consent, click No to terminate the upgrade process.
Step 5 When the SQL Server Authentication window opens, enter the username and password of a user with SQL Server administrator privileges, and then click Next.
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Note You must enter a correct SQL Server administrator username and password. If the system is unable to authenticate with the SQL database server, you will not be able to continue with the upgrade. |
Cisco CallManager services are automatically stopped so that the software can be upgraded. The services are then restarted.
Step 6 When the InstallShield Wizard Complete window opens, click Finish.
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
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Posted: Fri Sep 29 10:33:47 PDT 2000
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