Using the Directory

Cisco WebAttendant provides a directory of the directory numbers (telephone extensions) at your company. You can use this directory to deliver calls or to determine if a phone is in use. Use the scroll bar to move through the Directory list.

The Cisco WebAttendant directory uses the Cisco CallManager database. Any user or resource that is identified in the User area of Cisco CallManager Administration is available in the directory. The Cisco CallManager database is maintained by your system administrator. If you need people or resources such as conference rooms added to the directory, request that your system administrator update the database with this information. Figure 3-1 shows the Directory portion of Cisco WebAttendant.

Figure 3-1: Cisco WebAttendant Directory

The directory provides the following information:

Status---Displays a solid blue line when a telephone is available, a blue phone if the telephone is busy, and a solid red line means the state is unknown. An unknown state generally means the directory number cannot receive calls.
Directory Number---Displays the directory number.
First Name, Last Name, and Department---Display additional information about a directory number. If any of these fields are blank, the information has not been provided in the User area of CallManager Administration. Your system administrator can update these fields for you.

Tips To sort the column in ascending order, click the column header (where it says Directory Number or First Name, and so on). You can also type in the column header to sort the list by a name or number that you specify.

For example, if you are looking for directory number 4452, click the Directory Number column header. It turns into a white box you can type in. Type 4452, press Enter, and the list will scroll to the nearest entry matching the characters you typed.

Table of Contents

Using the Directory

Using the Directory