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Table of Contents

Release Notes for Cisco 6400 NSP for Cisco IOS Release 12.1(1) DB1

Release Notes for Cisco 6400 NSP for Cisco IOS Release 12.1(1) DB1

August 7, 2000

Note   You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). The electronic documents might contain updates and modifications made after the hardcopy documents were printed.

These release notes for the Cisco 6400 NSP describe the enhancements provided in Cisco IOS Release 12.1(1) DB1. These release notes are updated as needed.

For a list of the software caveats that apply to Release 12.1(1) DB1, see the "Preexisting NSP Hardware Caveats" section and Caveats for Cisco IOS Release 12.1 T . The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes in conjunction with the cross-platform Release Notes for Cisco IOS
Release 12.1 located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

System Requirements

This section describes the system requirements for Cisco IOS Release 12.1(1) DB1:

Memory Recommendations


Table 1: Memory Recommendations for the Cisco 6400 NSP
Product Name Image Names Recommended Main Memory

Cisco 6400 Series
IOS FOR NSP

c6400s-wp-mz
c6400s-html.tar

The standard 64 MB DRAM memory configuration supports up to 12K virtual circuits (VCs). 128 MB DRAM is recommended for supporting up to 32K VCs, or for using ATM RMON or ATM Accounting. For an upgrade from an earlier release to Cisco IOS Release 12.1(1)DB1, 128MB DRAM is recommended.

Hardware Supported

Cisco IOS Release 12.1(1) DB1 supports the Cisco 6400 NSP and the NSP with Stratum 3/BITS (NSP-S3B). The NSP-S3B, otherwise identical to the NSP, is required to use the BITS Network Clocking software feature.

Software Compatibility

Cisco recommends that Cisco IOS Release 12.1(1) DB1 is used concurrently with Cisco IOS Release 12.1(1) DC1 for the Cisco 6400 node route processor (NRP). For information about Release 12.1(1) DC1 for the NRP, see the Release Notes for Cisco 6400 Node Route Processor (NRP) for Cisco IOS Release 12.1(1) DC1. 

Determining the Software Version

To determine the version of Cisco IOS software currently running on the Cisco 6400 NSP, log in to the NSP and enter the show version EXEC command:

Router> show version

Cisco Internetwork Operating System Software 
IOS (tm) C6400 Software (C6400S-WP-M), Version 12.1(1) DB1, EARLY DEPLOYMENT
RELEASE SOFTWARE (fc1)

The output includes additional information including processor revision numbers, memory amounts, hardware IDs, and partition information.

Upgrading to a New Software Release

For information about upgrading software on the Cisco 6400 Universal Access Concentrator, including upgrading a single- or dual-NSP system to a new software release, see the software note Upgrading Software on the 6400 UAC  located at:

http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/6400/softnote/upgradsw.htm

For general information about upgrading to a new software release, see the product bulletin Cisco IOS Upgrade Ordering Instructions  located at:

http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm

If you do not have an account on CCO and want general information about upgrading to a new software release, see the product bulletin Cisco IOS Software Release 11.3 Upgrade Paths and Packaging Simplification (#703: 12/97)  on CCO at:

Technical Documents: Product Bulletins: Software:Cisco IOS 11.3:
Cisco IOS Software Release 11.3 Upgrade Paths No. 703

This product bulletin does not contain information specific to Cisco IOS Release 12.1 DB but provides generic upgrade information that may apply to Cisco IOS Release 12.1 DB.

Feature Table

The Cisco IOS software is packaged in software images. Each image contains a specific set of Cisco IOS features. Table 2 lists the features supported by the Cisco 6400 NSP image called c6400s-wp-mz in this release.

Note   Table 2 contains a selected list of features. The table is not a cumulative or complete list of all the features in this image.


Table 2: Features Supported by the Cisco 6400 NSP in Cisco IOS Release 12.1(1) DB1

Stratum 3 Internal Clock Accuracy

BITS External Network Clock Source

MPLS LSR

SNMP

Hardware redundancy

Web-based configuration

SONET APS support

DHCP client support

Telco alarm support

Left-justified E.164 AFI support

IP

NTP

TACACS+

Telnet

Point-to-point and point-to-multipoint permanent VCCs and VPCs

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 3.0)

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 3.1)

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 4.0)

Multipoint-to-point UNI signaling

Soft VCCs and VPCs

VP tunneling

VPI/VCI range support in ILMI 4.0

PNNI hierarchy

ILMI version 4.0

IISP

LANE client (LEC) and LANE Services (LES/BUS/LECS) on NSP

Token Ring LANE services

ATM ARP server on NSP

ATM ARP client on NSP

Port snooping

OAM F4 and F5

E.164 address translation and autoconversion

ATM access lists

ATM accounting

ATM RMON

Multiple, weighted, dynamic thresholds for selective packet marking and discard

Shaped VP tunnels for CBR traffic

Substitution of other service categories in shaped VP tunnels

Dual leaky bucket policing

Scheduler/Service Class/PVC configuration

Logical multicast support (up to 254 leaves per output port, per point-to-multipoint VC)

Network clocking enhancements for smooth switchover

Per-VC or per-VP nondisruptive snooping

Support for non-zero MCR on ABR connections

Access lists on ILMI registration

CUGs

ATM soft restart

ATM accounting enhancements

Signaling diagnostics and MIB

New and Changed Information

The following sections list the new hardware and software features supported by the Cisco 6400 NSP for Release 12.1 DB.

No New Features in Release 12.1(1) DB1

There are no new features in Cisco IOS Release 12.1(1) DB1

Important Notes

The following sections contain important information about the use of your Cisco 6400 UAC NSP.

Web Console Issues

The Web Console application is designed to use JavaScript, which is available with both Netscape Navigator and Microsoft Internet Explorer. However, a number of issues are present when using either application. To date, using Netscape Navigator 4.x has resulted in fewer issues than Microsoft Internet Explorer 4.x.

Before using the Web Console application, verify that your browser is set to use at least 4 MB (4096 KB) of cache memory.

The following sections tell how to deal with some of the browser issues affecting each application.

Microsoft Internet Explorer 4.x

Web Console might not reflect the most current redundancy status and autosynchronization setting because the check box and option buttons are not displayed properly. Therefore, you must verify your configuration by viewing the configuration file.

An empty dialog box might display after you apply new settings in any of the Web Console pages. If an empty dialog box is displayed, click the Internet Explorer Refresh button to view your new settings.

The show interface command on the Status page fails with Internet Explorer. There is no workaround, so this function is not available.

Netscape Navigator 4.x

If a blank window is displayed after you resize your Navigator window, click the Reload button to redisplay the page. Frequent and rapid clicking on the Web Console Status page can cause syntax and LED errors. This problem is eliminated if the browser cache is set to 4096 KB.

ATM Generic Flow Control Field

When an ATM cell is received on the NSP, the generic flow control (GFC) field of the ATM cell is passed without modification to the outbound virtual circuit. This is not compliant with the ATM Forum UNI specification, version 3.1, which requires all bits of the GCF field to be reset to zero.

Using Verbose Debug Options

On a dual-NSP system, switchovers can occur if verbose debugging commands, such as debug all or debug oir commands, are used. To avoid this situation when using verbose debug commands, execute the redundancy keepalive disable command at the EXEC prompt prior to turning on the debug command. After debugging is disabled, enter the redundancy keepalive enable command to restore normal system operation.

Software Caveats

Caveats describe unexpected behavior in the Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. This section contains open caveats for the current Cisco 6400 NSP IOS release only. Because Release 12.1(1) DB1 is the initial base release, there are no resolved caveats. For a list of the resolved caveats, see the next maintenance release.

Caveats in Cisco IOS Release 12.1(1)T also apply to Release 12.1(1) DB1. For information on caveats in Cisco IOS Release 12.1(1)T, see Caveats for Cisco IOS Release 12.1 T  located on CCO and the Documentation CD-ROM.

Note   If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II on CCO, click on Technical Assistance Center, then Software Bug Toolkit. Another option is to go to http://www.cisco.com/support/bugtools.

Open Caveats - Release 12.1(1) DB1

This section describes possibly unexpected behavior by Cisco IOS Release 12.1(1) DB1. This section describes a severity 1 caveat.

  During the NRP boot/initialization cycle, memory may be allocated to the ppp process. This memory may be held onto for a long time, while subsequent system attempts to acquire additional memory will fail resulting in malloc failed messages.
  This behavior occurs due to a lock in an internal communication path between the NRP and the NSP. Messages back up on the NRP and are never transmitted to the NSP. The response of these messages is required to free the memory held by the ppp process.
  To detect the locked-up communication path, execute the show buffers command on the NRP. If the section "PAM Mbox Pak buffers" shows a value with more buffers than the 'maximum' and that value is growing, the lock condition has occurred. There is no workaround.

Preexisting NSP Hardware Caveats

This section describes possible unexpected behavior by earlier hardware versions of the NSP. To determine your NSP part number (P/N) and hardware version, see the "Determining Your NSP Part Number and Hardware Version" section.

  Affected Part Number:
800-03785-03
  Symptom:
While the NSP is in Slot 0A of a single NSP system, the NRPs reset during NSP reloads or resets.
  Workaround:
In a non-redundant system using an NSP of P/N 800-03785-03, place the NSP in Slot 0B.
  Affected Part Number:
800-03785-03
  Symptom:
The system remains at the ROMMON prompt after a crash instead of rebooting automatically.
  Workaround:
To prevent this problem, set the config register boot field to 0x2.
  If the workaround does not work, replace the NSP with P/N 800-03785-04 or higher.
  A small percentage of NSPs might experience dropped cells. To determine if your NSP is affected, use the show controllers atm 0/0/0 EXEC command and check the values in the TPE column. This field counts the number of transmit parity errors and should display all zeros for a good system. If a non-zero value is displayed in the TPE column, replace the NSP with P/N 800-03785-05 or higher.
  Affected Part Numbers:
800-03785-03 (without Deviation D99-3628), 800-03785-04, 800-03785-05
  Symptoms:
The NSP's network management Ethernet (NME) interface might lock up and require a reset with a "shut" and "no shut" sequence or a complete board reset.
  The NSP might crash with a "Write Exception," "Bus Exception," or "System Reserved Exception" error message.
  Because these symptoms might be caused by other problems, use the following table to determine the likelihood of this particular problem: 
NME Cable Consolidation 
is Enabled?

System Uses 
Redundant NSPs?

Likelihood that CSCdm78716 is the Cause of the Problems

 No


 No


 Not possible—no backplane Ethernet traffic to the NSPs


 No


 Yes


 Possible, but unlikely


 Yes


 Yes or No


 Likely

  Workaround:
If you experience this problem, replace your NSP with P/N 800-03785-06 or higher, or with P/N 800-03785-03 with deviation sticker D99-3628 applied.
  Affected Part Numbers:
800-03785-01, 800-03785-02, 800-03785-03, 800-03785-04, 800-03785-05, 800-03785-06, 800-03785-07
  Symptom:
NSP reports unknown cardtype when the chassis is populated primarily with NRPs.
  Workaround (use one of the following):

Determining Your NSP Part Number and Hardware Version

To determine the part number and hardware version of the NSP, use one of the following methods with information from Table 3:

  The following example displays the show hardware command output for an NSP:
    Switch# show hardware
 
6400 named Switch, Date:17:51:21 UTC Thu Mar 9 2000
Feature Card's FPGA Download Version:0
 
Slot  Ctrlr-Type    Part No.  Rev  Ser No  Mfg Date   RMA No. Hw Vrs  Tst EEP
----- ------------  ---------- -- -------- --------- -------- ------- --- ---
1/0   NRP           73-3082-08 F0 17827878 Feb 02 00 00-00-00   4.255   0   2
2/0   NRP           73-3082-08 F0 17828272 Feb 02 00 00-00-00   4.255   0   2
3/0   NRP           73-3082-08 F0 17800617 Feb 16 00 00-00-00   4.255   0   2
4/0   NRP           73-3082-08 F0 17801802 Feb 22 00 00-00-00   4.255   0   2
5/0   NRP           73-3082-08 F0 17828075 Feb 06 00 00-00-00   4.255   0   2
7/0   NRP           73-3082-08 F0 17800637 Feb 16 00 00-00-00   4.255   0   2
8/0   622SM NLC     73-3868-02 A0 14327690 Oct 15 99 00-00-00   1.0     0   2
  
0B/FC NSP-PC        73-2996-06 A0 15794042 Mar 05 00 00-00-00   1.1     0   2
0B/PC FC-PFQ        73-2281-04 B0 17803407 Mar 05 00 00-00-00   4.1     0   2
  
0B/PC NSP-SC        73-2997-06 A0 17826384 Mar 05 00 00-00-00   1.0     0   2
 
Primary NSP:Slot 0B
 
DS1201 Backplane EEPROM:
Model  Ver.  Serial  MAC-Address  MAC-Size  RMA  RMA-Number   MFG-Date
------- ---- -------- ------------ --------  ---  ----------  -----------
C6400    2   17900239 000142C04900   128     0    0           Mar 04 2000
 
Switch#
Note   If your show hardware output shows the NSP-PC Part No. as 73-2996-03 and the NSP-SC Part No. as 73-2997-02, you have an NSP on which the part numbers were incorrectly programmed. Use the CLEI code to determine your NSP part number. If you cannot physically see the NSP, assume you have P/N 800-03785-03.


Table 3: NSP Part Numbers and Hardware Versions
CLEI Code 800- Part Number NSP-PC NSP-SC
Part No. Hw Vrs Part No. Hw Vrs

BAC7R2HCAA

800-03785-08

73-2996-06

any

73-2997-08

any

BAC5DD7DAA

800-03785-07

73-2996-06

any

73-2997-07

any

BAC5DDVDAA

800-03785-06

73-2996-06

any

73-2997-06

any

BAC5DDVDAA

800-03785-05

73-2996-05

any

73-2997-05

any

BAC5DD0DAB

800-03785-04

73-2996-05

any

73-2997-04

any

BAC5DD0DAA

800-03785-03
(Deviation D99-3628)
(Deviation D99-3178)

73-2996-04

1.1
(Dev. D99-3628 put
Hw Vrs to 1.1)

73-2997-03

any

800-03785-03
(Deviation D99-3628)

73-2996-04

1.1
(Dev. D99-3628 put
Hw Vrs to 1.1)

73-2997-03

any

800-03785-03
(Deviation D99-3178)

73-2996-04

any

73-2997-03

any

800-03785-03

73-2996-04

any

73-2997-03

any

Note   Deviation labels might not be visible. If you cannot verify that your NSP has a particular deviation, assume it does not.

Related Documentation

The following sections describe the documentation available for the Cisco 6400 universal access concentrator. The most up-to-date documentation can be found on the web via Cisco Connection Online (CCO) and on the Documentation CD-ROM. These electronic documents might contain updates and modifications made after the hard copy documents were printed.

These release notes should be used in conjunction with the documents listed in the following sections:

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.1 and are located on CCO and the Documentation CD-ROM:

  On CCO at:
  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes
  On the Documentation CD-ROM at:
  Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes
  Technical Documents

Platform-Specific Documents

The documents listed in Table 4 are available for the Cisco 6400 UAC on CCO and the Documentation CD-ROM.

To access Cisco 6400 documentation on CCO, follow this path:

Technical Documents: Documentation Home Page: Aggregation Solutions:
Cisco 6400 Universal Access Concentrator

To access Cisco 6400 documentation on the Documentation CD-ROM, follow this path:

Aggregation Solutions: Cisco 6400 Universal Access Concentrator


Table 4: Platform Documents for the Cisco 6400 Universal Access Concentrator
Document Title Chapter Topics

Cisco 6400 UAC Hardware Installation Guide

About This Manual
Hardware Description
Preparing for Installation
Installing the Cisco 6400
Troubleshooting
Maintaining the Cisco 6400
System Specifications
Glossary
Configuration Worksheets
Installing the AC-Input Power Shelf and Power Supply

Cisco 6400 UAC Site Planning Guide

About This Guide
Cisco 6400 Overview
Site Planning Considerations
System Specifications
Cabling Specifications
Glossary

Regulatory Compliance and Safety Information for
the Cisco 6400

Overview of the Cisco 6400 Universal Access Concentrator
General Documentation Information
Agency Approvals
Translated Safety Warnings
Cisco Connection Online

Cisco 6400 UAC Software Configuration Guide
and Command Reference

About This Guide
Product Overview and Configuration
Cisco IOS Software Fundamentals
Using the Web Console
Configuring the NSP
Configuring System Features
Configuring the NRP
Configuring Interfaces
Command Reference
MIB Information
Resolving Error Messages
Glossary

Cisco 6400 FRU Installation and Replacement

Tools and Equipment Required
General Safety Precautions and Maintenance Guidelines
Replacing the Front Cover
Powering Down the System
Backing Up the PCMCIA Card
Maintaining the Air Filter
Replacing an NSP Module
Replacing an NRP Module
Installing or Replacing a Half-Height NLC
Replacing a PEM
Replacing the Blower Module and Fans
Verifying Plug-In Module and Component Installation

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.1 DB and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation: New Features in 12.1-Based Limited Lifetime Releases: New Features in Release 12.1 DB

On the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation:
New Features in 12.1-Based Limited Lifetime Releases: New Features in Release 12.1 DB

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples.

Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration:
Cisco IOS Release 12.1: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.1:
Configuration Guides and Command References

Cisco IOS Release 12.1 Documentation Set

Table 5 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form ordered.

Note   You can find the most current Cisco IOS documentation on CCO  and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration:
Cisco IOS Release 12.1

On the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.1


Table 5: Cisco IOS Software Release 12.1 Documentation Set
Books Major Topics

  • Cisco IOS Configuration Fundamentals Configuration Guide

  • Cisco IOS Configuration Fundamentals Command Reference

Cisco IOS User Interfaces
Cisco IOS File Management
Cisco IOS System Management

  • Cisco IOS Bridging and IBM Networking Configuration Guide

  • Cisco IOS Bridging and IBM Networking Command Reference, Volume I

  • Cisco IOS Bridging and IBM Networking Command Reference, Volume II

Using Cisco IOS Software
Overview of SNA Internetworking
Bridging
IBM Networking

  • Cisco IOS Dial Services Configuration Guide: Terminal Services

  • Cisco IOS Dial Services Configuration Guide: Network Services

  • Cisco IOS Dial Services Command Reference

Preparing for Dial Access
Modem Configuration and Management
ISDN and Signalling Configuration
PPP Configuration
Dial-on-Demand Routing Configuration
Dial-Backup Configuration
Terminal Service Configuration
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Networks
X.25 on ISDN Solutions
Telco Solutions
Dial-Related Addressing Services
Interworking Dial Access Scenarios

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

Interface Configuration Overview
Configuring LAN Interfaces
Configuring Serial Interfaces
Configuring Logical Interfaces

  • Cisco IOS IP and IP Routing Configuration Guide

  • Cisco IOS IP and IP Routing Command Reference

IP Addressing and Services
IP Routing Protocols
IP Multicast

  • Cisco IOS AppleTalk and Novell IPX Configuration Guide

  • Cisco IOS AppleTalk and Novell IPX Command Reference

AppleTalk and Novell IPX Overview
Configuring AppleTalk
Configuring Novell IPX

  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide

  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference

Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Overview
Configuring Apollo Domain
Configuring Banyan VINES
Configuring DECnet
Configuring ISO CLNS
Configuring XNS

  • Cisco IOS Multiservice Applications Configuration Guide

  • Cisco IOS Multiservice Applications Command Reference

Multiservice Applications Overview
Voice
Video
Broadband

  • Cisco IOS Quality of Service Solutions Configuration Guide

  • Cisco IOS Quality of Service Solutions Command Reference

Quality of Service Overview
Classification
Congestion Management
Congestion Avoidance
Policing and Shaping
Signalling
Link Efficiency Mechanisms
Quality of Service Solutions

  • Cisco IOS Security Configuration Guide

  • Cisco IOS Security Command Reference

Security Overview
Authentication, Authorization, and Accounting (AAA)
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Other Security Features

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Cisco IOS Switching Services Overview
Cisco IOS Switching Paths
Cisco Express Forwarding
NetFlow Switching
MPLS Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
LAN Emulation

  • Cisco IOS Wide-Area Networking Configuration Guide

  • Cisco IOS Wide-Area Networking Command Reference

Wide-Area Networking Overview
Configuring ATM
Configuring Frame Relay
Configuring Frame Relay-ATM Interworking
Configuring SMDS
Configuring X.25 and LAPB

  • New Features in 12.1-Based Limited Lifetime Releases

  • New Features in Release 12.1 T

  • Release Notes (Release note and caveat documentation for 12.1-based releases and various platforms)

  • Cisco IOS Debug Command Reference

  • Cisco IOS Dial Services Quick Configuration Guide

 

Note   Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see the Cisco Network Management Toolkit on CCO: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language

E-mail Address

 English


 tac@cisco.com


 Hanzi (Chinese)


 chinese-tac@cisco.com


 Kanji (Japanese)


 japan-tac@cisco.com


 Hangul (Korean)


 korea-tac@cisco.com


 Spanish


 tac@cisco.com


 Thai


 thai-tac@cisco.com

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/technotes/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.

The following sections are provided from the Technical Tips page:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

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Posted: Mon Oct 2 19:18:28 PDT 2000
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