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Table of Contents

Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 12.1

Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 12.1

September 5, 2000


Note   You can find the most current Cisco IOS documentation on CCO.  These electronic documents may contain updates and modifications made after the hardcopy documents were printed.

These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 12.1(4). These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of the software caveats that apply to Cisco  IOS Release 12.1, see Caveats for Cisco  IOS Release  12.1 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO)  and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco  IOS Release  on CCO  and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

Introduction

The Cisco AS5300 is a versatile data communications platform that performs two functions in a single modular chassis depending on the installed feature cards and IOS images:

The remote access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections and medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from analog dial access services to digital dial access services.

The Cisco AS5300/Voice Gateway is a versatile data communications platform that provides the functions of an access server, router, and digital modem(s) in a single modular chassis. The Cisco AS5300 includes three feature card slots: one holds a T1/E1/PRI feature card, and the other two support modem feature cards or voice digital signal processor (DSP) feature cards. When equipped with modem cards, the Cisco AS5300 serves as a remote access concentrator for dial-up (modem or ISDN) Internet access. When equipped with voice feature cards and Voice IOS, the Cisco AS5300/Voice Gateway serves as a voice (VoIP) gateway. By using one slot for modems and the other for voice DSPs, the Cisco AS5300 can serve in both capacities. Modem, voice, or fax calls are routed to the appropriate cards/resources via Dialed Number Identification Service (DNIS).

For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.1(4), see "New and Changed Information" section and "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release12.1:

Memory Recommendations


Table 1: Memory Recommendations for the Cisco AS5300
Feature Set Image Name Flash
Memory
Recommended
DRAM
Memory
Recommended
Runs From

IP

c5300-i-mz

16 MB

64 MB

RAM

IP Plus

c5300-is-mz

16 MB

64 MB

RAM

IP Plus IPSec 56

c5300-is56i-mz

16 MB

64 MB

RAM

IP Plus IPSec 3DES

c5300-ik2s-mz

16 MB

64 MB

RAM

IP/IPX/AT/DEC

c5300-d-mz

16 MB

64 MB

RAM

IP/IPX/AT/DEC Plus

c5300-ds-mz

16 MB

64 MB

RAM

Enterprise

c5300-j-mz

16 MB

64 MB

RAM

Enterprise Plus

c5300-js-mz

16 MB

64 MB

RAM

Enterprise Plus IPSec 56

c5300-js56i-mz

16 MB

64 MB

RAM

Enterprise Plus IPSec 3DES

c5300-jk2s-mz

16 MB

64 MB

RAM

Hardware Supported

Cisco IOS Release 12.1 supports the Cisco AS5300.

For detailed descriptions of the new hardware features, see the "New and Changed Information" section. Table 2 lists the interfaces supported by the Cisco AS5300.


Table 2: Supported Interfaces for the Cisco AS5300
Interface and
Modem Cards
Product Description In1
Interface Cards

Ethernet RJ-45 (included w/ unit)

Ethernet/Fast Ethernet (RJ-45) (included w/ unit)

ISDN PRI

E1-G.703/G.704

Channelized T1 (4 ports) without serial support

Channelized T1 (4 ports) with 4 serial ports

Channelized T1 (8 ports) with 4 serial ports

Channelized E1 (4 ports) without serial support

Channelized E1 (4 ports) with 4 serial ports

Channelized E1 (8 ports) with 4 serial ports

HMM/48 channel

HMM/54 channel

HMM/60 channel

Interface Cards (continued)

DMM/48 channel

DMM/96 channel

DMM/108 channel

DMM/120 channel

48-Channel, TI C549-based VoIP feature card
(Uses High Density AS53-VOXD DSP modules)

60-Channel, TI C549-based VoIP feature card
(Uses High Density AS53-VOXD DSP modules)

24-Channel, TI C542-based VoIP feature card
(First generation, uses AS53-6VOX DSP modules)

48-Channel, TI C542-based VoIP feature card
(First generation, uses AS53-6VOX DSP modules)

Modem Cards

MICA modems

Microcom 56K modems

1The number in the "In" column indicates the Cisco IOS release when the interface was introduced. For example, (4) means an interface was introduced in Cisco IOS Release 12.1(4). If a cell in this column is empty, the interface was included in the initial base release.

Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:

    router> show version
    Cisco Internetwork Operating System Software 
    IOS (tm) 12.1 Software c5300-i-mz, Version 12.1(4), RELEASE SOFTWARE
    

Upgrading to a New Software Release

For general information about upgrading to a new software release, see Cisco  IOS Upgrade Ordering Instructions  located at:

http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm

Microcode and Modem Code Software

Microcode software images are bundled with the system software image—with the exception of the Channel Interface Processor (CIP) microcode (all system software images). Bundling eliminates the need to store separate microcode images. When the router starts, the system software unpacks the microcode software bundle and loads the proper software on all the interface processor boards. Table 3 lists the current microcode versions for the Cisco AS5300.

You could have received a later version of modem code than the one bundled with the Cisco IOS software. The modem code in Flash memory is mapped to the modems. Unless you fully understand how Cisco IOS software uses modem code, it is important to keep the factory configuration.

The modem code release notes are on CCO  and the Documentation CD-ROM:

On CCO  at:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Firmware and Portware Information

On the Documentation CD-ROM at:

Cisco Product Documentation: Access Servers and Access Routers: Firmware and Portware Information


Table 3: Current Modem Code Versions for the Cisco AS5300
Modem Module Current Bundled Modem Code Version Minimum Version Required

Microcom modems

Microcom Version 5.1.20

12.0(5)T and later

MICA modems

MICA portware Version 2.7.1.0

12.0(5)T and later

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.


Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 4 lists the features and feature sets supported by the Cisco AS5300 in Cisco IOS Release 12.1 and uses the following conventions:


Note   This feature set table might contain a selected list of features. This table might not be cumulative or list all the features in each image.


Table 4: Feature List by Feature Set for the Cisco AS5300
Feature Software Images by Feature Set
IP IP Plus IP Plus IPsec 56 IP Plus IPsec
3DES
Desk-
top
Desk-
top Plus
Enter-
prise
Enter-prise
Plus
Enter-
prise Plus IPsec 56
Enter-
prise Plus IPsec 56
3DES
Authentication and Accounting

Selecting AAA Server Groups Based on DNIS

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Internet

Extended Simple Mail Transfer Protocol (ESMTP) Accounting in Store and Forward Fax

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

IP Routing

H.323 Version 2 Support

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Easy IP (Phase 2) DHCP Server

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

No

Asynchronous Serial Traffic over UDP

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

LAN Support

Subnetwork Bandwidth Manager

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

CLI String Search

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Parse Bookmarks

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Dynamic Multiple Encaps for Dial-in over ISDN

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

ISDN LAPB-TA

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

L2TP Dialout

No

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

Large Scale Dialout

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

SS7

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Management

Cisco SNMP Version 3

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

CNS Client for Cisco IOS Software

No

No

Yes

Yes

No

No

Yes

Yes

Yes

Yes

CNS client for IOS 12.05(t) (aka IPSec Policy Agent II)

No

No

No

No

No

No

Yes

Yes

Yes

Yes

ISDN MIB RFC 2127

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

No

Mulitcast Routing Monitor

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Process MIB

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Time-Based Access Lists Using Time Ranges

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Miscellaneous

Debit Card Accounting and New RADIUS Attributes for IP Telephony

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Voice over IP Q.SIG Network Transparency for Cisco AS5300

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Quality of Service

BERT/TDM Enhancements for Cisco AS5300 8PRI/4T Cards

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Enhanced IVR

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Service Provider Features for Voice over IP

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Security

IPsec with Triple-DES

No

No

No

Yes

No

No

No

No

No

Yes

High-Density Voice over IP for Cisco AS5300/Voice Gateway

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Interactive Voice Response for Cisco Access

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Resource Pool Management Server

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Resource Pool Management with Direct Remote Services

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Voice Technologies

Open Settlements Protocol (OSP) for IP Telephony

No

No

Yes

Yes

No

No

No

No

Yes

Yes

Voice over IP

No

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

New and Changed Information

The following sections list the new hardware and software feature categories supported by the Cisco AS5300 for Cisco IOS Release 12.1. These categories are broken down into features in Table 4.

Limitations and Restrictions

MIBs

Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.


Table 5: Deprecated and Replacement MIBs
Deprecated MIB Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

To be decided

OLD-CISCO-DECNET-MIB

To be decided

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

To be decided

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

To be decided

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

To be decided


Note   Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.

For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco  IOS Release 12.1, which lists severity 1 and 2 caveats for Cisco IOS Release 12.1 and is located on CCO  and the Documentation CD-ROM.


Note   If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools.

Open Caveats—Release 12.1(4)

The caveat listed in this section are open in Cisco IOS Release 12.1(4).

  When a Media Gateway Controller (MGC) places a call on a b-channel that is already in use on a Cisco AS5300 functioning as part of a Network Access Solution (NAS), the NAS might reload with a software-forced crash. This problem can, for example, occur after a failover. There is no workaround.
  When a SC2200 Signalling Controller in a "Thunderdial 2.2 (TD 2.2) solution" sends a Continuity Test (COT) request to a Cisco AS5300 functioning as part of a NAS, the outgoing modem calls fail on the Cisco AS5300.
  Workaround: Do not set a COT percentage on any SC2200 that will be servicing modem calls of this type. Run COT tests manually on these trunks with the test-cot command. The command can also be scripted to run automatically as a UNIX chronologically started job.

Closed or Resolved Caveats—Release 12.1(4)

The caveat listed in this section are closed or resolved in Cisco IOS Release 12.1(4).

  Making a V.110 call from a Cisco AS5300 that is used as a NAS connected to an SC2200 Signalling Controller in a "Thunderdial solution" results in the call being rejected with the following message:
    Invalid information element contents
     
    
  This has been resolved in Cisco IOS Release 12.1(4).

Related Documentation

The following sections describe the documentation available for the Cisco AS5300. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.

Documentation is available as printed manuals or electronic documents.

Use these release notes with these documents:

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.1 and are located on CCO  and the Documentation CD-ROM:

  On CCO  at:
  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
  Technical Documents
  See Caveats for Cisco  IOS Release 12.1, which contain caveats applicable to all platforms for all maintenance releases of Release 12.1.
  On CCO  at:
  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats

Platform-Specific Documents

These documents are available for the Cisco AS5300 on CCO  and the Documentation CD-ROM:

  On CCO  at:
  Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.1 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO  and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References

Cisco IOS Release 12.1 Documentation Set

Table 6 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form ordered.


Note   You can find the most current Cisco IOS documentation on CCO  and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1


Table 6: Cisco IOS Software Release 12.1 Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Token Ring Inter-Switch Link
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
Cisco Database Connection
NCIA Client/Server Topologies
Cisco Mainframe Channel Connection
Airline Product Set

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

X.25 over ISDN
Appletalk Remote Access
Asynchronous Callback, DDR, PPP, SLIP
Bandwidth Allocation Control Protocol
ISDN Basic Rate Service
ISDN Caller ID Callback
PPP Callback for DDR
Channelized E1 & T1
Dial Backup for Dialer Profiles
Dial Backup Using Dialer Watch
Dial Backup for Serial Lines
Peer-to-Peer DDR with Dialer Profiles
DialOut
Dial-In Terminal Services
Dial-on-Demand Routing (DDR)
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Dialup Networks
Dial Business Solutions and Examples

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

Interface Configuration Overview
LAN Interfaces
Logical Interfaces
Serial Interfaces

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Overview
IP Addressing and Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Network Protocols Overview
Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Services
Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

Wide-Area Network Overview
ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide

  • Voice, Video, and Home Applications Command Reference

Voice over IP
Voice over Frame Relay
Voice over ATM
Voice over HDLC
Frame Relay-ATM Internetworking
Synchronized Clocks
Video Support
Universal Broadband Features

  • Quality of Service Solutions Configuration Guide

  • Quality of Service Solutions Command Reference

Policy-Based Routing
QoS Policy Propagation via BGP
Committed Access Rate
Weighted Fair Queueing
Custom Queueing
Priority Queueing
Weighted Random
Early Detection
Scheduling
Signaling
RSVP
Packet Drop
Frame Relay Traffic Shaping
Link Fragmentation
RTP Header Compression

  • Cisco IOS Configuration Guide Master Index

  • Cisco IOS Command Reference Master Index

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

 


Note   Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the latest list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO)  as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO  in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language
E-mail Address

English

tac@cisco.com

Hanzi (Chinese)

chinese-tac@cisco.com

Kanji (Japanese)

japan-tac@cisco.com

Hangul (Korean)

korea-tac@cisco.com

Spanish

tac@cisco.com

Thai

thai-tac@cisco.com

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/technotes/serv_tips.shtml

This URL is subject to change without notice.If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.

The following sections are provided from the Technical Tips page:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.





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Posted: Tue Sep 5 14:46:29 PDT 2000
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