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April 18, 2000
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hard copy documents were printed. |
These release notes for the Cisco MC3810 multiservice access concentrator describe the enhancements provided in Cisco IOS Release 12.1(1)XA3, which is an early deployment release based on the Cisco IOS Release 12.1(2)T. Release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, microcode or modem code changes, and related documents.
For a list of software caveats that apply to Release 12.1(1)XA3, refer to the "Caveats" section.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.1 located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Cisco is changing the product numbers you use to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.
| Old Product Number | New Product Number | Release | Image Description |
|---|---|---|---|
S364AR1K2-12.0.7XK | S364AR1K2-12007XK | 12.0(7)XK | Cisco 3640 series IOS Enterprise/ SNA SW PLUS IP Sec 3DES |
S26CP-12.0.7XK | S26CP-12007XK | 12.0(7)XK | Cisco 2600 series IOS IP Plus |
These release notes describe the following topics:
As part of an enterprise backbone or as customer premises equipment (CPE) to service provider-managed network services, the Cisco MC3810 multiservice access concentrator reduces operating costs and complexity, and increases network throughput and performance. Cisco IOS software fully supports the Cisco MC3810 for multiprotocol routing, bridging, and Systems Network Architecture (SNA).
To make file management easier, the Cisco MC3810 provides a complete file system for software images, message files, and reports. The standard Flash memory size is either 8 MB or 16 MB, with 16-MB or 32-MB upgrade options that can simultaneously hold two code images for fail-safe upgrades.
You can manage the Cisco MC3810 by using standard Cisco management platforms and facilities such as CiscoView and the native remote log-in facilities provided by Telnet and rlogin. Three types of configuration interfaces are provided:
The HTTP-based interface allows configuration from any web browser such as Netscape Navigator or Microsoft Explorer. The SNMP MIB allows management of the Cisco MC3810 from SNMP managers, such as HP OpenView.
This section describes the system requirements for Cisco IOS Release 12.1(1)XA3:
| Feature Set | Image Name | Minimum Flash Memory | Minimum DRAM Memory | Runs From |
|---|---|---|---|---|
Enterprise Plus/VoIP and VoATM | mc3810-a2jsv5-mz | 16 MB | 64 MB | RAM |
Cisco IOS Release 12.1(1)XA3 supports the Cisco MC3810 multiservice access concentrator.
To determine the version of Cisco IOS software running on your Cisco MC3810, log in to the router and enter the show version user EXEC command:
router>show version Cisco Internetwork Operating System Software IOS (tm) MC3810 Software (MC3810-A2JSV5-M), Version 12.1(1)XA3, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1) TAC:Home:SW:IOS:Specials for info Copyright (c) 1986-2000 by cisco Systems, Inc.
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
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Note You must have a CCO account to access the above path. |
If you do not have an account on CCO and want general information about upgrading to a new software release, see the product bulletin Cisco IOS Upgrade Ordering Instructions on CCO at:
Service & Support:Software Center:Cisco IOS Software:Product Bulletins:Software
Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Table 1 lists the feature sets supported by the Cisco MC3810 in Cisco IOS Release 12.1(1)XA3 and uses the following conventions:
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Note This feature set table may contain only a selected list of features. This table may not be a cumulative or complete list all of the features in this image. |
| Features | Enterprise Plus/ VoIP and VoATM |
|---|---|
| New Features in 12.1(1)XA3 | |
Voice over ATM with AAL2 Trunking | Yes |
| ATM Access | |
ATM LANE FSSR Protocol | Yes |
Frame Relay-ATM Interworking (FRF.5) | Yes |
Frame Relay-ATM Interworking (FRF.5) Enhancements | No |
Frame Relay-ATM Interworking (FRF.8) | Yes |
PPP over ATM | Yes |
RFC 1483 | Yes |
rtVBR, nrtVBR, CBR, UBR | Yes |
Structured CES1 | Yes |
Traffic Shaping | Yes |
UNI 3.12 | Yes |
UNI 4.0 (with ILMI) | Yes |
| IBM Support | |
APPN | No |
APPN High-Performance Routing | No |
APPN MIB Enhancements | No |
APPN over Ethernet LAN Emulation | No |
APPN Scalability Enhancements | No |
BAN for SNA Frame Relay Support | Yes |
Bisync | Yes |
Bridging Code Rework | No |
Caching and Filtering | Yes |
DLSw+ | Yes |
DLSw+ Enhanced Load Balancing | Yes |
DLSw+ Ethernet Redundancy | Yes |
DLSw+ Peer Clusters | Yes |
DLSw (RFC 1795) | Yes |
DLSw+ RSVP | Yes |
DLSw+ RSVP Bandwidth Reservation | Yes |
DLSw Version 2 (RFC 1266) | Yes |
Downstream PU Concentration (DSPU) | Yes |
Frame Relay SNA Support | Yes |
NCIA | Yes |
NetView Native Service Point | Yes |
Polled Async | Yes |
QLLC | Yes |
Response Time Reporter | Yes |
RIF Passthru in DLSw+ | Yes |
SDLC Integration | Yes |
SDLC Transport (STUN) | Yes |
SDLC-to-LAN Conversion (SDLLC) | Yes |
SNA and NetBIOS WAN Optimization | Yes |
SRB/RSRB | Yes |
SRT | No |
SRTLB | Yes |
TG/COS | No |
TN3270 | Yes |
TN3270 LU Nailing | Yes |
TN3270 Server Enhancements | Yes |
| IP Routing | |
BGP | Yes |
BGP4 | Yes |
EGP | Yes |
Enhanced IGRP | Yes |
Enhanced IGRP Optimizations | Yes |
ES-IS | Yes |
GRE VPN | Yes |
IGRP | Yes |
IS-IS | Yes |
Named IP Access Control List | Yes |
Network Address Translation (NAT) | Yes |
NHRP | Yes |
On Demand Routing | Yes |
OSPF | Yes |
OSPF Not-So-Stubby-Areas (NSSA) | Yes |
OSPF On Demand Circuit (RFC 1793) | Yes |
Protocol-Independent Multicast (PIM) | Yes |
PIM Version 2 | Yes |
Policy-Based Routing | Yes |
RIP | Yes |
RIP Version 2 | Yes |
| LAN Support | |
Apollo Domain | Yes |
AppleTalk Phase 2 | Yes |
Banyan VINES | Yes |
Concurrent Routing and Bridging | Yes |
DECnet IV | Yes |
DECnet V | Yes |
GRE | Yes |
Integrated Routing and Bridging (IRB) | Yes |
IP | Yes |
LAN Extension Host | No |
Multiring | No |
Novell IPX | Yes |
OSI | Yes |
Source-Route Bridging | Yes |
Transparent and Translational Bridging | Yes |
VLANs (ISL & IEEE 802.10) | Yes |
XNS | Yes |
| Management | |
AutoInstall | Yes |
Automatic Modem Configuration | Yes |
Cisco IOS File System | Yes |
CLI String Search | Yes |
HTTP Server | Yes |
Response Time Reporter (RTR) Enhancements | Yes |
RMON Events and Alarms | No |
RMON Full | No |
Service Assurance Agent (formerly RTR) Enhancements | Yes |
SNMP | Yes |
SNMP Inform Request | Yes |
SNMP version 3 | Yes |
Telnet | Yes |
VPDN MIB Feature | Yes |
| Multimedia and Quality of Service | |
Application Specific Routing | No |
Gateway Support for Alternate Gatekeeper | No |
Generic Traffic Shaping | Yes |
H.323 Gatekeeper and Proxy | No |
H.235 Accounting and Security Enhancements for Cisco Gateways | Yes |
H.323 Version 2 | Yes |
H.323 Multizone Enhancements | Yes |
H.323 Hot Standby Routing Protocol (HSRP) | Yes |
Multicast Routing Monitor | Yes |
Multimedia Conference Manager | No |
PGM Router Assist | Yes |
Process MIB | Yes |
Random Early Detection (RED) | Yes |
Response Time Reporter Enhancements | Yes |
RSVP | Yes |
| Other Routing | |
AURP | Yes |
IPX RIP | Yes |
NLSP | Yes |
RTMP | Yes |
SMRP | Yes |
SRTP | Yes |
| Protocol Translation | |
LAT | Yes |
PPP | Yes |
Rlogin | Yes |
Telnet | Yes |
TN3270 | Yes |
X.25 | Yes |
| Remote Node | |
ARAP 1.0/2.0 | Yes |
Asynchronous Master Interfaces | Yes |
ATCP | Yes |
CPPP | Yes |
CSLIP | Yes |
DHCP | Yes |
IP Pooling | Yes |
IPX and ARAP on Virtual Async Interfaces | Yes |
IPXCP | Yes |
MacIP | Yes |
NASI | Yes |
NetBEUI over PPP | Yes |
PPP | Yes |
SLIP | Yes |
| Scalability | |
Airline Product Set (ALPS) | No |
Cisco IOS File System | Yes |
Entity MIB | Yes |
Expression MIB | Yes |
OSPF Point to Multipoint | Yes |
Per Port Debugging (Conditionally Triggered Debugging) | Yes |
SNMP Manager | Yes |
| Security | |
Access Lists | Yes |
Access Security | Yes |
Additional Vendor-Proprietary RADIUS Attributes | Yes |
Authenticating ACLs | No |
Automated Double Authentication | Yes |
Certificate Authority Interoperability | No |
Context-Based Access Control (CBAC) | No |
Extended Access Lists | Yes |
Internet Key Exchange Security Protocol | No |
IPSec Network Security | No |
Kerberized Login | Yes |
Kerberos V Client Support | Yes |
Lock and Key | Yes |
Mac Security for Hubs | Yes |
Md5 Routing Authentication | Yes |
MS-CHAP Support | Yes |
Named Method Lists for AAA Authentication & Accounting | Yes |
Network Layer Encryption (40-bit or Export Controlled 56-bit DES) | No |
RADIUS | Yes |
Router Authentication | No |
Sublock Phase 1 | Yes |
TACACS+ | Yes |
Time-Based Access Lists | Yes |
Tunneling Endpoint Discovery | Yes |
| Switching | |
Enhanced ATM VC Configuration and Management | Yes |
Multiple ISDN Switch Types | Yes |
QSIG and transparent signaling | Yes |
| Terminal Services | |
LAT | Yes |
Rlogin | Yes |
Telnet | Yes |
TN3270 | Yes |
X.25 Pad | Yes |
Xremote | Yes |
| Voice and Multimedia | |
Analog Signaling | Yes |
ATM Video SVCs | No |
ATM Voice SVCs | No |
Call Detail Records (CDR) | Yes |
E1 CAS Signaling3 | Yes |
Fancy Queuing on Frame Relay or Cisco HDLC | Yes |
G.723.1 | Yes |
G.726 (ADPCM) | Yes |
Gain Control | Yes |
ISDN BRI Voice Module | Yes |
ISDN PRI QSIG Digit Forwarding | Yes |
ISDN PRI QSIG Voice Signaling | Yes |
Local Dialing | Yes |
Local Voice Busy Out | Yes |
Multiple Ring Tones | Yes |
Multiflex Trunk | Yes |
Multi-length Dial Patterns | Yes |
Off-Net Dialing | Yes |
On-Net/Off-Net Call Rerouting | Yes |
OPX Ring-Through | Yes |
Pass-Through Voice (analog and digital) | Yes |
Permanent Connection | Yes |
PLAR | Yes |
Preference-based Hunt Groups | Yes |
Remote Dialing | Yes |
T1 CAS Signaling | Yes |
Transparent CCS | Yes |
Voice Activity Detection | Yes |
Voice Feature Enhancements | Yes |
Voice over ATM | Yes |
Voice over Frame Relay Using FRF.11 and FRF.12 | Yes |
Voice over HDLC | No |
Voice over IP | Yes |
| WAN Optimization | |
Bandwidth-on-Demand | Yes |
Custom and Priority Queuing4 | Yes |
Dial Backup | Yes |
Dial-on-Demand | Yes |
DRP Server Agent | Yes |
Header, Link, and Payload Compression | Yes |
Snapshot Routing | Yes |
Weighted Fair Queuing4 | Yes |
| WAN Services | |
Always On/Direct ISDN | No |
ATM LAN Emulation: DECnet Routing and Banyan Vines Support | Yes |
ATM LAN Emulation: (HSRP and SSRP) | Yes |
ATM: Rate Queues for SVC per Subinterface | No |
ATM UNI 3.1 Signaling | Yes |
ATM UNI 4.0 (with ILMI) | Yes |
Combinet Packet Protocol (CPP) | No |
Dialer Profiles | Yes |
Dialer Watch | Yes |
Facility Data Link Capabilities on Multiflex Trunk | Yes |
Frame Relay Compression (FRF.9) | Yes |
Frame Relay End-to-End Keepalive | Yes |
Frame Relay SVCs Support (DTE) | No |
Frame Relay Traffic Shaping | Yes |
Frame Relay Switching | Yes |
Frame Relay UNI | Yes |
Frame Relay-ATM Interworking (FRF.5) | Yes |
Frame Relay-ATM Interworking (FRF.8) | Yes |
Half Bridge/Half Router for CPP and PPP | Yes |
HDLC | Yes |
Integrated BRI Backup5 | Yes |
IPXWAN 2.0 | Yes |
ISDN | Yes |
ISDN Advise of Charge | Yes |
ISDN Caller ID Callback | Yes |
ISDN NFAS | Yes |
Leased Line ISDN at 128 kbps | No |
MPPC-MS PPP Compression | Yes |
MS Callback | No |
Multicast Source Discovery Protocol (MSDP) | Yes |
Multichassis Multilink PPP (MMP) | Yes |
National ISDN Switch Type | Yes |
PPP | Yes |
SMDS | Yes |
Stackable Home Gateway | No |
Switched 56 | Yes |
Virtual Private Dialup Network (VPDN) | Yes |
X.25 | Yes |
X.25 Enhancements | Yes |
X.25 Closed User Groups | Yes |
X.25 Switch Local Acknowledgment | Yes |
X.25 on ISDN | Yes |
X.25 over Frame Relay (Annex G) | Yes |
X.25 Switching between PVCs and SVCs | Yes |
| 1Voice signaling on CES is not available. 2ATM PVCs only. SVCs are not supported. 3Includes T1 CAS protocols, plus UK Standard CAS (Mercury protocol) and CEPT standard E&M. 4Applicable to data-only interfaces. 5When the older motherboard (SCB 6.06) is used with this feature, serial port 1 cannot be used. When the new motherboard (SCB 6.07 and later versions) is used, serial port 1 can be used, clocked at speeds up to 192 kbps. |
To make file management easy, the Cisco MC3810 provides a complete file system for software images, message files, and reports. The standard Flash memory size is 8 MB, and a 16-MB upgrade option can simultaneously hold two code images for fail-safe upgrades.
The following sections list new information about the Cisco MC3810 in Cisco IOS Release 12.1(1)XA3.
The following software enhancement is available for the Cisco MC3810 in Cisco IOS Release 12.1(1)XA3.
Voice over ATM with AAL2 Trunking enables the Cisco MC3810 series concentrators to carry voice traffic (for example, telephone calls and faxes) over ATM networks using ATM adaptation layer 2 (AAL2). AAL2 is the most bandwidth-efficient standards-based trunking method for transporting compressed voice, voice-band data, circuit-mode data, and frame-mode data over ATM infrastructures.
Voice over ATM with AAL2 trunking provides the following improvements to the Cisco MC3810 capabilities:
This section contains important information about the use of your Cisco IOS Release 12.1(1)XA3 software. Refer to the "Caveats" section for details on individual caveats closed within this release.
With Cisco IOS Release 12.0(7)T and later releases, the IGX Interworking feature is no longer supported by the Cisco MC3810. The following commands used to configure this feature are no longer supported beginning in this release:
With Cisco IOS Release 12.0(7)T and later releases, the Voice over HDLC feature is no longer supported by the Cisco MC3810.
This section describes important notes regarding use of the Cisco MC3810 with the Public Switched Telephone Network (PSTN).
Be careful when connecting switched voice ports on the Cisco MC3810 directly to the PSTN. Improper configurations can expose the corporate network to telephone fraud.
The Cisco MC3810 has the capability to connect a user from the PSTN directly to the corporate wide-area telephone network. Using the Cisco MC3810 as a phone switch, you can configure the access concentrator to switch the user to any location in that network, even to remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict users from calling after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, you should not connect a switched voice interface on the Cisco MC3810 directly to the PSTN. Instead, connect the interface to a PBX that implements a security scheme that prevents unauthorized use.
The same opportunity for illicit use does not exist for non-switched call types, such as pass-through connections (although the possibility for fraud does exist at the direct contact point). Pass-through calls create a path to a single location specified by the network administrator. For example, you might use a pass-through connection to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX always passes straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.
Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 are less serious. This section contains only open and resolved caveats for the current Cisco IOS maintenance release. All caveats in Release 12.1 and Release 12.1 T are also in Release 12.1(1)XA3.
For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco IOS Release 12.1, which describes caveats affecting all maintenance releases. For information on other caveats that also apply to this release, see Caveats for Cisco IOS Release 12.1 T, which lists severity 1 and 2 caveats, and is located on CCO and the Documentation CD-ROM.
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco IOS Bug Toolkit: Cisco Bug Navigator II or at http://www.cisco.com/support/bugtools/. |
This section describes possibly unexpected behavior by Release 12.1(1)XA3. Unless otherwise noted, these caveats apply to all 12.1 releases up to and including 12.1(1)XA3.
All of the caveats listed in this section are resolved in Cisco IOS Release 12.1(1)X3.
The following sections describe the documentation available for the Cisco MC3810. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.
Use these release notes with these documents:
The following documents are specific to Cisco IOS Releases 12.1 T and 12.1, on which Release 12.1(1)XA3 is based and will soon be located on CCO and the Documentation CD-ROM:
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco IOS Bug Toolkit: Cisco Bug Navigator II or at http://www.cisco.com/support/bugtools/. |
These documents are available for the Cisco MC3810 on CCO and on the Documentation CD-ROM:
On CCO:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Routers: Multiservice Access Concentrators
On the Documentation CD-ROM:
Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators
Feature modules describe new features supported by Cisco IOS Release 12.1(1)XA3, and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On CCO:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
On the Documentation CD-ROM:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1:New Feature Documentation
On the Documentation CD-ROM:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Table 3 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form upon request.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the paper documents were printed. |
On CCO:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
On the Documentation CD-ROM:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
| Books | Major Topics |
| Cisco IOS User Interfaces |
| Using Cisco IOS Software |
| Preparing for Dial Access |
| Interface Configuration Overview |
| IP Addressing and Services |
| AppleTalk and Novell IPX Overview |
| Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Overview |
| Multiservice Applications Overview |
| Quality of Service Overview |
| Security Overview |
| Cisco IOS Switching Services Overview |
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on CCO at Service & Support: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click on this path: Technical Assistance: Technical Tips.
The following sections are provided from the Technical Tips page:
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
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CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
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We appreciate and value your comments.

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Posted: Mon Apr 17 16:53:33 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.