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June 19, 2000
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hardcopy documents were printed. |
These release notes for the Cisco 3600 series describe the enhancements provided in Cisco IOS Release 12.1(2)XH. These release notes are updated as needed.
For a list of the software caveats that apply to Cisco IOS Release 12.1(2)XH, see the "Caveats" section and Caveats for Cisco IOS Release 12.1. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.1 located on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
The Cisco 3600 series includes the Cisco 3620, Cisco 3640, and Cisco 3660 routers. As modular solutions, the Cisco 3600 series routers enable corporations to increase dial-up density and take advantage of current and emerging WAN technologies and networking capabilities. The Cisco 3600 series routers are fully supported by Cisco IOS software, which includes dial-up connectivity, LAN-to-LAN routing, data and access security, WAN optimization, and multimedia features.
For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.1(2)XH, see the "New and Changed Information" section and the "Related Documentation" section.
This section describes the system requirements for Cisco IOS Release 12.1(2)XH:
| Platform | Feature Sets | Image Name | Flash Memory Recommended | DRAM Memory Recommended | Runs From |
|---|---|---|---|---|---|
Cisco 3620 | IP Plus | c3620-is-mz | 16 MB | 48 MB | RAM |
IP/IPX/AT/DEC Plus | c3620-ds-mz | 16 MB | 48 MB | RAM | |
Enterprise Plus | c3620-js-mz | 16 MB | 64 MB | RAM | |
Cisco 3640 | IP Plus | c3640-is-mz | 16 MB | 48 MB | RAM |
IP/IPX/AT/DEC Plus | c3640-ds-mz | 16 MB | 48 MB | RAM | |
Enterprise Plus | c3640-js-mz | 16 MB | 64 MB | RAM | |
Cisco 36601 | IP Plus | c3660-is-mz | 16 MB | 64 MB | RAM |
IP Plus/IPSec 56 | c3660-is56i-mz | 16 MB | 64 MB | RAM | |
IP/H.323 Gtkpr Prxy | c3660-ix-mz | 8 MB | 64 MB | RAM | |
IP/IPX/AT/DEC Plus | c3660-ds-mz | 16 MB | 64 MB | RAM | |
IP/IPX/AT/DEC FW IDS Plus | c3660-do3s-mz | 16 MB | 64 MB | RAM | |
Enterprise/SNASw Plus | c3660-a3js-mz | 16 MB | 64 MB | RAM | |
Enterprise/SNASw Plus IPSec 3DES | c3660-a3jk2s-mz | 16 MB | 64 MB | RAM | |
Enterprise Plus | c3660-js-mz | 16 MB | 64 MB | RAM | |
Enterprise Plus IPSec 56 | c3660-js56i-mz | 16 MB | 64 MB | RAM | |
Enterprise Plus/IPSec 3DES | c3660-jk2s-mz | 16 MB | 64 MB | RAM | |
Enterprise/FW/IDS Plus IPSec 56 | c3660-jo3s56i-mz | 16 MB | 64 MB | RAM | |
Enterprise/FW/IDS Plus IPSec 3DES | c3660-jk2o3s-mz | 16 MB | 64 MB | RAM | |
Telco2 | c3660-telco-mz | 16 MB | 64 MB | RAM | |
Telco Plus2 | c3660-telcoent-mz | 16 MB | 64 MB | RAM |
| 1The Cisco 3660 uses SDRAM. 2The Telco images only run on the 3660-AC-CO and 3660-DC-CO. |
Cisco IOS Release 12.1(2)XH supports the following Cisco 3600 series routers:
For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
| Interface, Network Module, or Data Rate | Product Description | Platforms Supported |
|---|---|---|
| Dial Access Network Modules | 16- and 32-port asynchronous (NM-16A and NM-32A) | All Cisco 3600 series platforms |
6- to 30-port integrated digital modems network modules (NM-6DM, NM-12-DM, NM-18DM, NM-24DM, NM-30DM) | All Cisco 3600 series platforms | |
6 digital modem upgrade (MICA-6MOD) | All Cisco 3600 series platforms | |
8- or 16-port integrated analog network modules (NM-8AM and NM16AM) | All Cisco 3600 series platforms | |
| LAN Interfaces | 1- and 4-port Ethernet (AUI and 10BaseT, NM-4E and NM-8E) | All Cisco 3600 series platforms |
1-port Fast Ethernet (100BaseTX and 100BaseFX, NM-1FE-TX and NM-1FE-FX) | All Cisco 3600 series platforms | |
| Mixed Media Network Modules | 1-port 10/100BaseTX with 1-port channelized/PRI /E1 balanced mode (NM-1FE1CE1B) | All Cisco 3600 series platforms |
1-port 10/100BaseTX with 1-port channelized/PRI/E1 unbalanced mode (NM-1FE1CE1U) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 1-port channelized/PRI/T1 (NM-1FE1CT1) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 1-port channelized/PRI /T1 with CSU (NM-1FE1CT1-CSU) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 2-port channelized/PRI/ E1 balanced mode (NM-1FE2CE1B) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 2-port Channelized/PRI /E1 unbalanced mode (NM-1FE2CE1U) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 2-port channelized/PRI /T1 (NM-1FE2CT1) | All Cisco 3600 series platforms | |
1-port 10/100BaseTX with 2-port channelized/PRI/ T1 with CSU (NM-1FE2CT1-CSU) | All Cisco 3600 series platforms | |
1 Ethernet and 2 WAN card slots (NM-1E2W) | All Cisco 3600 series platforms | |
1 Ethernet, 1 Token Ring, and 2 WAN card slots (NM-1E1R2W) | All Cisco 3600 series platforms | |
2 Ethernet and 2 WAN card slots (NM-2E2W) | All Cisco 3600 series platforms | |
1-port fast Ethernet, 1-port Token Ring with 2 WAN card slots (NM-1FE1R2W) | All Cisco 3600 series platforms | |
1-port fast Ethernet with 2 WAN card slots (NM-1FE2W) | All Cisco 3600 series platforms | |
2-port fast Ethernet with 2 WAN card slots (NM-2FE2W) | All Cisco 3600 series platforms | |
2 WAN card slots (NM-2W) | All Cisco 3600 series platforms | |
| Multiport T1/E1 ATM Network Modules with Inverse Multiplexing over ATM (IMA)1 | 4-port T1 ATM network module with IMA (NM-4T1-IMA) | All Cisco 3600 series platforms |
4-port E1 ATM network module with IMA (NM-4E1-IMA) | All Cisco 3600 series platforms | |
8-port T1 ATM network module with IMA (NM-8T1-IMA) | All Cisco 3600 series platforms | |
8-port E1 ATM network module with IMA (NM-8E1-IMA) | All Cisco 3600 series platforms | |
| Digital T1/E1 Packet Voice Trunk Network Modules and Spare Components | 1-port, 24-channel T1 voice/fax module, supports 24 channels of medium-complexity codecs: G.729a/b, G.726, G.711 and fax or 12 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, two PVDM-12s, and one VWIC-1MFT-T12. (NM-HDV-1T1-24) | All Cisco 3600 series platforms |
1-port, enhanced 24-channel T1 voice/fax module, supports 24 channels of high- and medium-complexity codecs: G.729a/b, G.726, G.729, G.728, G.723.1, G.711, and fax. Consists of one NM-HDV, four PVDM-12s, and one VWIC-1MFT-T12. (NM-HDV-1T1-24E) | All Cisco 3600 series platforms | |
2-port, 48-channel T1 voice/fax module, supports add/drop multiplexing (drop and insert); 48 channels of medium-complexity codecs: G.729a/b, G.726,G.711, and fax; or 24 channels of G726, G729, G723.1, G.728, G729a/b, G711, and fax. Consists of one NM-HDV, four PVDM-12, and one VWIC-2MFT-T1-DI2. (NM-HDV-2T1-48) | All Cisco 3600 series platforms | |
1-port, 30-channel E1 voice/fax module, supports 30 channels of G.729a/b, G.726, G.711 and fax or 18 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, three PVDM-12s, and one VWIC-1MFT-E12. (NM-HDV-1E1-30) | All Cisco 3600 series platforms | |
1-port, enhanced 30-channel E1 voice/fax module, supports 30 channels of G.729a/b, G.726, G.729, G.728, G.723.1, G.711, and fax. Consists of one NM-HDV, five PVDM-12s, and one VWIC-1MFT-E12. (NM-HDV-1E1-30E) | All Cisco 3600 series platforms | |
2-port, 60-channel E1 voice/fax module, supports add/drop multiplexing (drop and insert); 60 channels of G.729a/b, G.726, G.711, and fax or 30 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, five PVDM-12s, and one VWIC-2MFT-E1-D12. (NM-HDV-2E1-60) | All Cisco 3600 series platforms | |
High-density voice/fax network module spare (NM-HDV=) | Digital T1 Packet Voice Trunk Network Modules spare component | |
12-channel packet voice DSP module upgrade spare (PVDM-12=) | Digital T1 Packet Voice Trunk Network Modules spare component | |
1-port RJ-48 multiflex trunk - T1 (VWIC-1MFT-T1=)2 | Digital T1 Packet Voice Trunk Network Modules spare component | |
2-port RJ-48 multiflex trunk - T1 (VWIC-2MFT-T1=)2 | Digital T1 Packet Voice Trunk Network Modules spare component | |
2-port RJ-48 multiflex trunk with drop and insert - T1 (VWIC-2MFT-T1-DI=)2 | Digital T1 Packet Voice Trunk Network Modules spare component | |
| T1/E1 Multiflex Voice/WAN Interface Cards | 1-port T1 multiflex trunk interface (VWIC-1MFT-T1) | All Cisco 3600 series platforms |
1-port E1 multiflex trunk interface (VWIC-1MFT-E1) | All Cisco 3600 series platforms | |
2-port T1 multiflex trunk interface (VWIC-2MFT-T1) | All Cisco 3600 series platforms | |
2-port T1 multiflex trunk interface with drop and insert (VWIC-2MFT-T1-DI)3 | All Cisco 3600 series platforms | |
2-port E1 multiflex trunk interface with drop and insert (VWIC-2MFT-E1-DI) | All Cisco 3600 series platforms | |
| Voice/Fax Interfaces and Network Modules1 | 1- and 2-port voice/fax network module (NM-1V and NM-2V) | All Cisco 3600 series platforms |
2-port E&M voice interface card (VIC-2E/M) | All Cisco 3600 series platforms | |
2-port FXO voice interface card (VIC-2FXO, VIC-2FXO-M3, and VIC-2FXO-EU) | All Cisco 3600 series platforms | |
2-port FXS voice interface card (VIC-2FXS) | All Cisco 3600 series platforms | |
2-port BRI voice interface card (VIC-2BRI-S/T-TE) | Cisco 3620 and 3640 platforms | |
| WAN Data Rates | 48/56/64 kbps | All Cisco 3600 series platforms |
1.544/2.048 Mbps | All Cisco 3600 series platforms | |
Up to 8 Mbps on 4-port serial network module | All Cisco 3600 series platforms | |
52 Mbps max using HSSI network module | All Cisco 3600 series platforms | |
Up to 100 Mbps on ATM OC3 network modules | All Cisco 3600 series platforms | |
| Network Modules | 1- and 2-port channelized T1 modules without CSUs (NM-1CT1 and NM-1CT1) | All Cisco 3600 series platforms |
1- and 2-port channelized T1 network modules with CSUs (NM-1CT1-CSU and NM-2CT1-CSU) | All Cisco 3600 series platforms | |
1- and 2-port E1 network modules unbalanced mode (NM-1CE1U and NM-2CE1U) | All Cisco 3600 series platforms | |
1- and 2-port E1 network modules balanced mode (NM-1CE1B and NM-2CE1B) | All Cisco 3600 series platforms | |
1-port ATM-25 network modules (NM-1ATM-25)1 | All Cisco 3600 series platforms | |
1-port ATM T3 network module (NM-1A-T3) | All Cisco 3600 series platforms | |
1-port ATM E3 network module (NM-1A-E3) | All Cisco 3600 series platforms | |
1-port high-speed serial Interface (HSSI) network module | All Cisco 3600 series platforms | |
4- and 8-port BRI network module with NT1 (NM-4B-U and NM-8B-U) | All Cisco 3600 series platforms | |
4- and 8-port BRI network module with S/T interface (NM-4B-S/T and NM-8B-S/T | All Cisco 3600 series platforms | |
4- and 8-port synchronous/asynchronous (NM-4A/S and NM-8A/S) | All Cisco 3600 series platforms | |
16- and 32-port asynchronous (NM-16A and NM-32A) | All Cisco 3600 series platforms | |
4-port serial (NM-4T) | All Cisco 3600 series platforms | |
1-port ATM OC-3 network module with multimode fiber (NM-1A-OC3MM) | All Cisco 3600 series platforms | |
1-port ATM OC-3 network module with single-mode intermediate reach fiber (NM-1A-OC3SMI) | All Cisco 3600 series platforms | |
1-port ATM OC-3 network module with single-mode long reach fiber (NM-1A-OC3SML) | All Cisco 3600 series platforms | |
1-port ATM OC-3 multimode network module and circuit emulation service (NM-1A-OC3MM-1V) | All Cisco 3600 series platforms | |
1-port ATM OC-3 single-mode, intermediate reach network module and circuit emulation service (NM-1A-OC3SMI-1V) | All Cisco 3600 series platforms | |
1-port ATM OC-3 single-mode, long reach network module and circuit emulation service (NM-1A-OC3SML-1V) | All Cisco 3600 series platforms | |
| Other Network Modules | Compression network module (NM-COMPR) | All Cisco 3600 series platforms |
4 E1 data compression Advanced Integration Module (AIM-COMPR4) | All Cisco 3600 series platforms | |
| WAN Interface Cards | 1-port T1/Fractional T1/DSU/CSU WAN interface card (WIC-1DSU-T1) | All Cisco 3600 series platforms |
1-port T1/Fractional T1 56/64 kbps DSU/CSU WAN interface card (WIC-1DSU-56K4) | All Cisco 3600 series platforms | |
1-port ISDN with NT1 WAN interface card (WIC-1B-U) | All Cisco 3600 series platforms | |
1-port ISDN WAN interface card (WIC-1B-S/T) | All Cisco 3600 series platforms | |
1-port serial WAN interface card (WIC-1T) | All Cisco 3600 series platforms | |
2-port serial (WIC-2T)4 | All Cisco 3600 series platforms | |
2-port asynchronous/synchronous (WIC-2A/S)4 | All Cisco 3600 series platforms |
| 1Requires the Cisco IOS Plus feature sets. 2See T1/E1 Multiflex Voice/WAN Interface Cards in this table. 3For Cisco 3660 series, only supported in T1/E1 digital packet voice trunk network modules and new Fast Ethernet mixed media network modules: NM-1FE2W, NM-2FE2W, NM-1FE1R2W, NM-2W. For Cisco 3620 and 3640, supported in T1/E1 digital packet voice trunk network modules or in 1- or 2-port Ethernet and Fast Ethernet network module (NM-1E2W, NM-2E2W, NM-1E1R2W, NM-1FE2W, NM-2FE2W, NM-1FE1R2W, NM-2W) 4Supported in Fast Ethernet mixed media network modules: NM-1FE2W, NM-2FE2W, NM-1FE1R2W, NM-2W. |
To determine the version of Cisco IOS software running on your Cisco 3600 series, log in to the Cisco 3600 series and enter the show version EXEC command:
router> show version Cisco Internetwork Operating System Software IOS (tm) 12.1 Software (c3600-i-mz), Version 12.1(2)XH, RELEASE SOFTWARE
For general information about upgrading to a new software release, see Upgrading the Cisco IOS Software Release in Cisco Routers and Modems located at:
http://www.cisco.com/warp/public/620/6.html
The latest version of analog modem firmware for the Cisco 3600 series supports the internal analog modems (both NM-16AM and NM-8AM) in a wide range of countries, starting with Cisco IOS Release 11.3(5)T and later releases. The latest firmware (Version 1.2.0) also supports dial-out and fax-out.
On CCO, beginning under the Service & Support heading:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers: Analog Modem Firmware
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers: Analog Modem Firmware
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Cisco IOS Release 12.1(2)XH supports the same feature sets as Cisco IOS Release 12.1, but Cisco IOS Release 12.1(2)XH can include new features supported by the Cisco 3600 series.
| Feature Set | Feature Set Matrix Term | Software Image | Platforms | |
|---|---|---|---|---|
IP Standard Feature Sets | IP Plus |
| c3620-is-mz, c3640-is-mz, c3660-is-mz | All Cisco 3600 platforms |
IP Plus IPSec 56 |
| c3660-is56i-mz | Cisco 3660 platform | |
IP/H.323 Gtkpr Prxy |
| c3660-ix-mz | Cisco 3660 platform | |
IBM Sandard Feature Sets | IP/IPX/AppleTalk/DEC Plus |
| c3620-ds-mz, c3640-ds-mz, c3660-ds-mz | All Cisco 3600 platforms |
IP/IPX/AppleTalk/DEC/FW/IDS Plus |
| c3660-do3s-mz | Cisco 3660 platform | |
Enterprise Standard Feature Sets | Enterprise Plus |
| c3620-js-mz, c3640-js-mz, c3660-js-mz | All Cisco 3600 platforms |
Enterprise Plus IPSec 56 |
| c3660-js56i-mz | Cisco 3660 platform | |
Enterprise/FW/IDS Plus IPSec 56 |
| c3660-jo3s56i-mz | Cisco 3660 platform | |
Enterprise Plus IPSec 3DES |
| c3660-jk2s-mz | Cisco 3660 platform | |
Enterprise/FW/IDS Plus IPSec 3DES |
| c3660-jk2o3s-mz | Cisco 3660 platform | |
Enterprise/SNASw Standard Feature Sets | Enterprise/SNASw Plus |
| c3660-a3js-mz | Cisco 3660 platform |
Enterprise/SNASw Plus IPSec 3DES |
| c3660-a3jk2s-mz | Cisco 3660 platform | |
Telco Feature Sets3 | IOS Telco Feature Set |
| c3660-telco-mz | Cisco 3660 platform |
IOS Telco Plus Feature Set |
| c3660-telcoent-mz | Cisco 3660 platform | |
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Note Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com. |
Table 4, Table 5, and Table 6 list the features and feature sets supported by the Cisco 3600 series in Cisco IOS Release 12.1(2)XH and uses the following conventions:
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Note These feature set tables only contain a selected list of features. The tables are not cumulative---nor do they list all the features in each image. |
| Features | Feature Sets | ||
|---|---|---|---|
| IP Plus | IP/ IPX/ AT/DEC Plus | Enter- prise Plus | |
| New Features In 12.1(2)XH | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Connectivity | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| IBM Support | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes |
|
| No | No | No |
| Yes | Yes | Yes |
| IP/IPX Routing | |||
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Management |
| ||
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Quality of Service | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Security | |||
| No | No | No |
| No | No | No |
| No | No | No |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | No |
| No | No |
|
| No | No | No |
| Yes | Yes | Yes |
| Voice and Multimedia | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| No | No | Yes |
| No | No | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| WAN Services | |||
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| 1Cisco 3640 routers only. |
| Features | Feature Sets | ||||||
|---|---|---|---|---|---|---|---|
| IP/ H.323 | IP Plus | IP Plus IPSec 56 | IP/ IPX/AT/DEC/ FW/ IDS Plus | IP/ IPX/AT/DEC Plus | Telco | Telco Plus | |
| New Features In 12.1(2)XH | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Connectivity | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| IBM Support | |||||||
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | No | No | No | No | No | No |
| IP/IPX Routing | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | No | No | No | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | Yes | No | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| Management | |||||||
| No | No | No | No | No | No | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| Quality of Service | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | No | No |
| No | Yes | Yes | Yes | Yes | No | No |
| Security | |||||||
| No | No | Yes | No | No | No | No |
| No | No | Yes | No | No | No | No |
| No | No | Yes | No | No | No | No |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | Yes | No | No | No |
| No | Yes | Yes | Yes | Yes | No | No |
| Yes | No | No | No | No | No | No |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Voice | |||||||
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | No | No | No | No | No | No |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| WAN Services | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | Yes | No | No | No | No |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | No | No |
| No | No | No | No | No | No | No |
| No | No | No | No | No | No | No |
| No | No | No | No | No | No | No |
| 1Cisco 366x routes only. |
| Features | Feature Sets | ||||||
|---|---|---|---|---|---|---|---|
| Enter- prise Plus | Enter- prise/FW/IDS Plus IPSec 56 | Enter- prise/ FW/IDS Plus IPSec 3DES | Enter- prise Plus IPSec 56 | Enter- prise Plus IPSec 3DES | Enter- prise/ SNASw Plus | Enter- prise/ SNASw Plus IPSec 3DES | |
| New Features In 12.1(2)XH | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Connectivity | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| IBM Support | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | No | No | Yes | Yes |
| IP/IPX Routing | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Management | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Quality of Service | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Security | |||||||
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes |
| No | No | No |
| Voice and Multimedia | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | No | No | No | No |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | No | No | No | No |
| No | No | No | No | No | No | No |
| No | No | No | No | No | No | No |
| No | No | No | No | No | No | No |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| WAN Services | |||||||
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| No | No | No | Yes | No | No | No |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 1Cisco 366x routers only. |
The following sections list the new hardware and software features supported by the Cisco 3600 series for Cisco IOS Release 12.1(2)XH.
Transparent CCS allows the connection of two PBXs with PRI or BRI interfaces that use one CCS protocol without the need for interpretation of CCS signaling for call processing. A PBX PRI group is transported transparently through the data network and the feature preserves proprietary signaling. From the PBX standpoint, this is accomplished through a point-to-point connection. Calls from the PINXs are not routed, but follow a preconfigured route to the destination.
The following hardware provides support for the Transparent CCS (T-CCS) feature, which provides a way to interconnect private branch exchanges (PBXs), key systems (KTs), and central office switches (COs) when the Private Integrated Services Network Exchange (PINX) does not support QSIG, or when the PINX uses a proprietary solution:
If you are configuring your Digital T1/E1 Packet Voice Trunk Network Module or T1/E1 Digital Voice Port Adapter to route signaling traffic for Voice over Frame Relay (VoFR) or Voice over ATM (VoATM), you can configure transparent CCS using CCS frame-forwarding.
If you are configuring your Digital T1/E1 Packet Voice Trunk Network Module or T1/E1 Digital Voice Port Adapter to route signaling traffic for Voice over Internet Protocol (VoIP), transparent CCS is configured by routing traffic over a clear channel codec.
This feature has the following restrictions:
This feature extends support for Feature Group D signaling on the Digital T1/E1 packet voice trunk network modules on Cisco 2600 and 3600 series routers.
Cisco 2600 and 3600 series routers must use Feature Group D to provide Voice over IP (VoIP) functionality in the carrier environment.
Feature Group D is a trunk-side local-access transport area (LATA) access that supplies the following features:
The digital T1/E1 packet voice trunk network modules on Cisco 2600 series and 3600 series routers now support the following enhancements for ISDN call processing:
The Cisco Digital T1/E1 Packet Voice Trunk Network Modules now support:
Cisco digital T1/E1 packet voice trunk network modules support voice and data applications on Cisco 2600 and 3600 series routers. With Cisco IOS Release 12.1(2)XH, the digital T1/E1 packet voice trunk network modules provide WAN data connections in addition to voice connections and digital cross-connect.
The digital T1/E1 packet voice trunk network modules support T1/E1 applications, including fractional use. The T1 version integrates a fully managed data service unit/channel service unit (DSU/CSU), and the E1 version includes a fully managed DSU.The digital T1/E1 packet voice trunk network modules provide per-channel T1/E1 data rates of 64 or 56 kbps for WAN services (Frame Relay or leased line).
The following restrictions apply to digital T1/E1 packet voice trunk network module configurations:
The Network Side PRI Signaling, Trunking, and Switching feature enables Cisco IOS software to replicate the public switched network interface to a PBX that is compatible with the National ISDN (NI) and ETSI Net5 switch types.
Routers and PBXs are both traditionally CPE with respect to the public switched network interfaces. For Voice over IP (VoIP) applications, it is desirable to interface access servers to PBXs with the access server representing the public switched network.
Enterprise organizations use the current Voice over IP (VoIP) features with Cisco products as a method to reduce long distance costs for phone calls within and outside their organizations. However, there are times that a call cannot go over VoIP and the call needs to be placed using the Public Switched Telephone Network (PSTN). The customer then must have two devices connected to a PBX to allow some calls to be placed using VoIP and some calls to be placed over the PSTN. In contrast, this feature allows Cisco access servers to connect directly to user-side CPE such as PBXs and allows voice calls and data calls to be placed without requiring two different devices to be connected to the PBXs.
The ISDN Network Side PRI Signaling, Trunking, and Switching feature allows Cisco ISDN-enabled access servers to switch calls across interfaces as legacy phone switches do today and to mimic the behavior of the legacy phone switches.
Caller ID (sometimes called CLID or ICLID for incoming call line identification) is an analog service offered by a Central Office (CO), which supplies calling party information to subscribers. Typically, the calling party number, and sometimes the name, appears on a station (also called extension) device such as a PC telephony software application screen or the display on a telephone. Type 1 Caller ID provides the calling party information while the call is ringing, and Type 2 Caller ID provides the additional convenience of calling number display while the recipient is on another call. In this release, Cisco provides only Type 1 Caller ID support.
The Caller ID feature supports the sending of calling party information from Foreign Exchange Station (FXS) loop-start and ground-start ports into a Caller-ID equipped telephone device. The FXS port emulates the extension interface of a private-branch exchange (PBX) or the subscriber interface for a CO switch.
The Caller ID feature supports receiving calling-party information at Foreign Exchange Office (FXO) loop-start and ground-start ports. The FXO port emulates a connection to a telephone and allows connection to a PBX extension interface or (where regulations permit) a CO subscriber line.
The voice multicasting feature uses Cisco Voice over IP technology to create a permanently connected point-to-multipoint hoot-and-holler network over an IP connection. Hoot and holler is a broadcast audio network used extensively by the brokerage industry for market updates and trading. These applications can reap significant advantages by running over an IP network because any idle bandwidth can be reclaimed by data applications. Similar networks are also used in publishing, transportation, power plants, and manufacturing.
You can connect voice multicasting telephones to network routers in any of the following ways:
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Note Voice multicasting over FXS and FXO voice interface cards is not supported at this time. |
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Note The voice multicasting feature supports only one T1 line per high-density voice network module. |
You can reload the firmware and FPGA on the VWIC from the CLI without reloading the Cisco IOS image by using the new microcode reload controller command.
Bit-error-rate testing (BERT) and loopbacks are used by carriers and ISPs to help resolve problems as well as test the quality of T1/E1 links. By early detection of poor quality links and quick problem isolation, network operators can improve their network's quality of service and increase their revenues:
Time-division multiplexing (TDM) allows switching of channels between ports 1 and 2. The card accomodates TDM groups, which are groups of timeslots that may be sent from one E1/T1 trunk to another without being terminated. This allows you to allocate some timeslots (TDM groups) for pass-through while other timeslots (channel groups) are terminated as a serial link. By using these two abilities, you can connect traffic from any TDM-based device to any other TDM-based device in the system, as long as there is a path and enough bandwidth between the devices.
Beginning with Cisco IOS Release 12.0(7)XK, Cisco changed the product numbers used to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.
| Old Product Number | New Product Number | Release | Image Description |
|---|---|---|---|
S364AR1K2-12.1.2= | S364AR1K2-1212= | Cisco IOS Release 12.1(2) | Cisco 3640 Series IOS Enterprise/SNA SW PLUS IPSEC 3DES |
S26CP-12.1.2= | S26CP-1212= | Cisco IOS Release 12.1(2) | Cisco 2600 Series IOS IP Plus |
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs---without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 7.
| Deprecated MIB | Replacement |
|---|---|
OLD-CISCO-APPLETALK-MIB | RFC1243-MIB |
OLD-CISCO-CHASSIS-MIB | ENTITY-MIB |
OLD-CISCO-CPUK-MIB | To be decided |
OLD-CISCO-DECNET-MIB | To be decided |
OLD-CISCO-ENV-MIB | CISCO-ENVMON-MIB |
OLD-CISCO-FLASH-MIB | CISCO-FLASH-MIB |
OLD-CISCO-INTERFACES-MIB | IF-MIB CISCO-QUEUE-MIB |
OLD-CISCO-IP-MIB | To be decided |
OLD-CISCO-MEMORY-MIB | CISCO-MEMORY-POOL-MIB |
OLD-CISCO-NOVELL-MIB | NOVELL-IPX-MIB |
OLD-CISCO-SYS-MIB | (Compilation of other OLD* MIBs) |
OLD-CISCO-SYSTEM-MIB | CISCO-CONFIG-COPY-MIB |
OLD-CISCO-TCP-MIB | CISCO-TCP-MIB |
OLD-CISCO-TS-MIB | To be decided |
OLD-CISCO-VINES-MIB | CISCO-VINES-MIB |
OLD-CISCO-XNS-MIB | To be decided |
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
This section only contains open and resolved caveats for the current Cisco IOS maintenance release.
All caveats in Cisco IOS Release 12.1 and Cisco IOS Release 12.1 T are also in Cisco IOS Release 12.1(2)XH.
For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco IOS Release 12.1.
For information on caveats in Cisco IOS Release 12.1 T, see Caveats for Cisco IOS Release 12.1 T, which lists severity 1 and 2 caveats and is located on CCO and the Documentation CD-ROM.
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
This section describes possibly unexpected behavior by Cisco IOS Release 12.1(2)XH and describes only severity 1 and 2 caveats:
The following sections describe the documentation available for the Cisco 3600. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.
Use these release notes with these documents:
The following documents are specific to Cisco IOS Release 12.1 and are located on CCO and the Documentation CD-ROM:
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
These documents are available for the Cisco 3600 on CCO and the Documentation CD-ROM:
On CCO, beginning under the Service & Support heading:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers
On the Documentation CD-ROM:
Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers
Feature modules describe new features supported by Cisco IOS Release 12.1(2)XH and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Table 8 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form if ordered.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
| Books | Major Topics |
|---|---|
| Cisco IOS User Interfaces |
| Interface Configuration Overview |
| IP Addressing and Services |
| AppleTalk and Novell IPX Overview |
| Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Overview |
| Multiservice Applications Overview |
| Quality of Service Overview |
| Security Overview |
| Cisco IOS Switching Services Overview |
| Wide-Area Networking Overview |
|
|
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CC, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.

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Posted: Wed Jun 21 16:55:29 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.