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July 3, 2000
These release notes describe the Cisco IOS Release 12.1(2)XF feature packs for Cisco 800 series routers and contain the following topics:
The following terms are used throughout this document:
The tables in these release notes contain details about the Cisco feature packs. Use these tables to perform the following tasks before loading a software image onto a router:
1. Use Table 1, "Cisco 800 Series Default Memory and Upgrade Options," for the feature set memory requirements, factory-default memory, and available memory upgrades for your Cisco 800 router.
2. Use Table 3, "Feature Pack Product Numbers Quick-Reference List," to identify the software image you want to load.
3. Use Table 4, "Cisco 800 Series Routers Feature Packs," to identify your feature pack and the memory required for your feature set, based on the image you load.
4. Use the tables in the "Feature Set Tables" section to identify which features are supported in a feature set image.
The feature pack box typically contains the following items:
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Note If you cannot use the RSL to load images, you can follow the instructions in the "Alternatives to the RSL" section. |
This section describes the following topics:
| Memory Type | Cisco 811 and 813 Defaults | Upgrade Options |
|---|---|---|
Flash memory card | 4 MB | 4-MB to 8-MB upgrade: MEM800-4U8F |
DRAM | 8 MB | 8-MB to 12-MB upgrade: MEM805-8U12D |
Cisco IOS Release 12.1(2)XF supports the following Cisco 800 series routers:
| Router | Ethernet LAN Ports | Ethernet WAN Ports | Analog Phone Ports | Console Ports |
|---|---|---|---|---|
Cisco 811 | One 10BaseT (RJ-45) |
| - | RJ-45 |
Cisco 813 | One 10BaseT (RJ-45) 4-port hub |
| Two (RJ-11) | RJ-45 |
The Cisco 811 and 813 Routers provide the following key hardware features:
The feature packs described in these release notes contain Cisco IOS Release 12.1(2)XF software images, some images from previous software releases, and the RSL Version 7.10.
To determine the version of Cisco IOS software running on your Cisco 800 series, log in to the router and enter the show version EXEC command:
router> show version Cisco Internetwork Operating System Software IOS (tm) 800 Software (c800-y6-mw), Version 12.1(2)XF, RELEASE SOFTWARE
Additional command output lines include more information, such as processor revision numbers, memory amounts, hardware IDs, and partition information.
For information about upgrading to a new software release, refer to the Cisco IOS Upgrade Ordering Instructions product bulletin located at the following URL: http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm.
Alternatively, the Cisco IOS Software page on CCO has a variety of information, including upgrade information, organized by release. If you have a CCO account and log in, you can go directly to: http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml.
If you have a CCO account and log in, you can reach the new software release upgrade page by going to www.cisco.com and following this path: Service & Support: Software Center: Cisco IOS Software: Product Bulletins: Software: General System Software Bulletins: Cisco IOS Upgrade Ordering Instructions, No. 957
You can also reach the IOS Upgrade Planner, which allows you more flexibility to browse for your preferred software, by going to www.cisco.com and following this path: Service & Support: Software Center: IOS Upgrade Planner.
| Product Number | Feature Pack Description |
|---|---|
CD08-C-12.1.2XF= | Cisco 810 Series IP Feature Pack 12.1(2)XF |
CD08-CH-12.1.2XF= | Cisco 810 Series IP Firewall Feature Pack 12.1(2)XF |
CD08-CHL-12.1.2XF= | Cisco 810 Series VPN Feature Pack 12.1(2)XF |
| Product Number | CD-ROM Title | Image Name (UNIX) | Image Name (DOS) | Flash Memory Required | Main Memory Required | RSL Installer Description |
|---|---|---|---|---|---|---|
CD08-C-12.1.2XF= | Cisco 810 Series IP Feature Pack Cisco IOS Release 12.1(2)XF RSL Version 7.10 | c800-y6-mw.121-2XF | aaa1532 | 4MB | 8MB | Cisco 810 Series IOS IP Feature Set 12.1(2)XF |
CD08-CH-12.1.2XF= | Cisco 810 Series IP Firewall Feature Pack Cisco IOS Release 12.1(2)XF RSL Version 7.10 | c800-0y6-mw.121-2XF | aaa1533 | 4MB | 8MB | Cisco 810 Series IOS IP Firewall Feature Set 12.1(2)XF |
CD08-CHL-12.1.2XF= | Cisco 810 Series VPN Feature Pack Cisco IOS Release 12.1(2)XF RSL Version 7.10 | c800-osy656i-mw.121-2XF | aaa1534 | 8MB | 8MB | Cisco 810 Series IOS VPN Feature Set 12.1(2)XF |
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features. Release 12.1(2)XF supports the same feature sets as Releases 12.1 and 12.1 T, but Release 12.1(2)XF can include new features supported by the Cisco 811 and 813 Routers. Table 5 lists the feature sets supported by the Cisco 811 and 813 Routers.
| Image Name | Feature Set Matrix Terms | Software Image | Platform |
|---|---|---|---|
Cisco 800 Series IOS IP | IP | c800-y6-mw | Cisco 811 and 813 |
Cisco 800 Series IOS IP/FW | IP/FW | c800-oy6-mw | Cisco 811 and 813 |
Cisco 800 Series IOS IP/FW Plus IPSec 56 | IP/FW Plus IPSec 56 | c800-osy656i-mw | Cisco 811 and 813 |
Table 6 lists the features and feature sets supported by the Cisco 811 and 813 Routers in Cisco IOS Release 12.1(2)XF. The table uses the following conventions:
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Note These feature set tables only contain a selected list of features. These tables are not cumulative---nor do they list all the features in each image. |
| Feature Sets | |||
|---|---|---|---|
| Features | IP | IP/FW | IP/FW Plus IPSec 56 |
| Address Conservation |
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| Yes | Yes | Yes |
| Ease of Use and Deployment |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| INS 64 Telephone Features (813 model only) |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| LAN |
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| Yes | Yes | Yes |
| No | No | No |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Management |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
| Routing |
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| No | No | Yes |
| No | No | Yes |
| Yes | Yes | Yes |
| No | No | No |
| Yes | Yes | Yes |
| Security (Basic) |
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| No | No | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Security (Enhanced) |
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| No | Yes | Yes |
| No | Yes | Yes |
| No | Yes | Yes |
| No | No | Yes |
| No | Yes | Yes |
| No | Yes | Yes |
| Voice Features (Supplementary) |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| WAN |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| WAN Optimization |
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| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | No |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes |
| No | No | Yes |
This section describes the following topics:
The following information about RSL operations can help you with the installation process:
If any of the following elements apply to your installation, modify the Short Timeout value from the Options dialog box in the RSL:
"Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."If you are connecting to a Cisco AS5200, increase the Short Timeout value to 60 seconds. The Cisco AS5200 requires up to 45 seconds to write a configuration to nonvolatile random-access memory (NVRAM) due to the number of interfaces the it must check during this process.
If you are connecting to any other router or access server, increase the Short Timeout to a value over 25 seconds.
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Note If you change the timeout value, you must do so before connecting to the Cisco 800 series router, or the new value will not be used. Also, increasing the Short Timeout value can increase the time it takes for the RSL to connect to the target Cisco 800 series router. |
In some cases, the RSL is unable to restore the startup configuration. If this happens, follow these steps:
Step 2 Restart the RSL and connect by using the Preconfigured router option.
Step 3 When asked if you want to overwrite the existing startup configuration file, choose no.
Step 4 When asked if you want to continue, choose yes.
Step 5 When the Cisco 800 series router is connected, select Download Router Configuration in the Router Software Loader dialog box.
Step 6 Select the appropriate file and click the radio button beside Copy configuration to the router nonvolatile memory. The Cisco 800 series router should now contain the startup configuration it had before the initial RSL connection.
Step 7 Exit the RSL.
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Note In the steps above, the Cisco 800 series router configuration register (config-register 0xnnnn) is not restored. |
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Note If you press Ctrl-Alt-Delete to quit the RSL, the router configuration and the configuration register are not restored. However, the configuration file is not deleted from the PC. To restore the configuration file, follow the steps above, beginning with Step 2. |
The RSL is designed to work with a PC running Microsoft Windows 95 and is the recommended method for downloading software to the router; however, two alternatives are available for installing router software:
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Note The sample prompts and output shown in the following sections may not be identical to the prompts displayed on the Cisco 800 series router console. |
This section explains how to use the copy xmodem flash command to install the router software from the CD-ROM onto the router.
The following example shows how to use the copy xmodem flash command on a Cisco 800 series router:
Router# copy xmodem flash**** WARNING ****x/ymodem is a slow transfer protocol limited to the current speedsettings of the auxiliary/console ports. The use of the auxiliaryport for this download is strongly recommended.During the course of the download no exec input/output will beavailable.---- ******* ---- Proceed? [confirm] yes Use crc block checksumming? [confirm] yes Max Retry Count [10]: Perform image validation checks? [confirm] yes Xmodem download using crc checksumming with image validation Continue? [confirm] yes Partition Size Used Free Bank-Size State Copy Mode 1 4096K 3259K 836K 4096K Read/Write Direct 2 4096K 0K 4095K 4096K Read/Write Direct [Type ?<no> for partition directory; ? for full directory; q to abort] Which partition? [default = 1] 2 System flash directory, partition 2: File Length Name/status 1 68 TESTFILE [132 bytes used, 4194172 available, 4194304 total] Destination file name? c800-nsy6-mw.12.0-7xv Erase flash device before writing? [confirm] yes Flash contains files. Are you sure you want to erase? [confirm] yes Copy '' from server as 'c800-nsy6-mw.12.0-7xv' into Flash WITH erase? [yes/no] yes Erasing device... eeeeeeeeeeeeeeee ...erased Ready to receive file...........C Verifying checksum... OK (0x5DE8) Flash device copy took 00:12:06 [hh:mm:ss]
Use this TFTP server application method as an alternative method to install the router software from the CD-ROM. You can perform this procedure by using a PC (running Microsoft Windows 95 or Microsoft Windows 3.1), a Macintosh, or a UNIX system. You can use either the copy tftp flash or copy rcp flash command to download the router software to the router.
First, obtain a TFTP application or a remote copy protocol (rcp) application to set up your computer as a TFTP server or an rcp server. If you are using a PC running Windows 95, you can use the RSL or the TFTP server included on the feature pack CD-ROM to install the router software. For other operating systems, a number of TFTP or rcp applications are available from independent software vendors or as shareware on the World Wide Web.
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Note To use an rcp application, follow the same procedure below, but substitute "rcp" for "TFTP" and use the copy rcp flash command instead of the copy tftp flash command. |
Step 2 Start the TFTP server application on the PC by double-clicking the application icon or its .exe filename.
Step 3 Set up the PC as a TFTP server by using the TFTP server application setup or configuration facility.
Most TFTP server applications include a setup facility that allows you to specify the PC as a server. For example, from the TFTP menu of one application, select Settings to display a panel. To configure the local PC as a server, select the Server checkbox.
Select a root directory where the Cisco IOS files reside (for example, d:\cpswinst\images).
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Caution Make sure you set up your local PC as a TFTP server. If you do not, you cannot perform the copy procedure. This caution applies to both TFTP and rcp. |
Step 4 Establish a console session from your local PC (which is now configured as a TFTP server) to the Cisco router by using one of these methods:
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Caution Make sure that your PC is set up to communicate with the connected device through its network port. |
Step 5 Connect your PC's LAN port to the corresponding LAN port on the Cisco 800 series router. If you are making a direct connection to the Cisco 800 series router via Ethernet or Fast Ethernet, use an Ethernet crossover cable. If connecting to the Cisco 800 series router via an Ethernet or Fast Ethernet hub or Token Ring MAU (hub), use straight-through cable.
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Note We recommend that you back up the router configuration before upgrading the router software. |
Step 6 At the prompt, enter the IP address of your PC, as shown in the following example:
Address or name of remote host [255.255.255.255]? 131.108.1.1
This is the IP address of your local PC, not that of the router.
Step 7 At the prompt, enter the filename of the Cisco IOS Release 12.1(2)XF image to be copied to the router, as shown in the following example:
Source file name? aaa1532.bin
This example specifies the DOS image name of the IP feature set for Cisco 800 series routers (as shown in Table 4 in the "Cisco 800 Series Routers Feature Packs" section).
Step 8 At the prompt, enter the destination UNIX image filename and press Enter.
This is the name of the image file on the router---not the full pathname of the image on the CD-ROM attached to the PC. Refer to Table 4 in the "Cisco 800 Series Routers Feature Packs" section for the UNIX image filename.
Destination file name [aaa1532.bin]?c800-y6-mw
During the transfer process, the software displays messages indicating that it has accessed the file you have specified and is loading it.
Step 9 At the prompt, enter yes if you want to erase the existing image copy resident in the router Flash memory before copying the new one.
Erase flash device before writing? [confirm] yes
The entire copying process takes several minutes and differs from network to network.
The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets have been transferred successfully. A checksum verification of the image occurs after the image is written to Flash memory.
Step 10 Enter the reload command to reload the router:
Router# reload
After the reload is complete, the router should be running the required Cisco IOS image. Use the show version command to verify it.
The following sections describe the documentation available for the Cisco 811 and 813 Routers. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.
Use these release notes with the documents listed in the following sections:
The following documents are specific to Release 12.1. They are located on CCO and the Documentation CD-ROM:
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: BUG TOOLKIT: Cisco Bug Navigator II, or at http://www.cisco.com/support/bugtools/bugtool.shtml. |
These documents are available for the Cisco 811 and 813 Routers on CCO and the Documentation CD-ROM:
On CCO at:
On the Documentation CD-ROM at:
Feature modules describe new features supported by Release 12.1 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
To reach the Release 12.1 feature modules:
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered printed versions.
Each module in the Cisco IOS documentation set consists of two types of books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference. The Cisco IOS software documentation set is available on CCO and on the Documentation CD-ROM.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Table 7 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in both electronic and printed form.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
| Books | Chapter Topics |
|---|---|
Configuration Fundamentals Overview Using the Command-Line Interface (CLI) Using Configuration Tools Configuring Operating Characteristics Managing Connections, Menus, and System Banners Using the Cisco Web Browser Using the Cisco IOS File System Modifying, Downloading, & Maintaining Configuration Files Loading and Maintaining System Images Maintaining Router Memory Rebooting a Router Configuring Additional File Transfer Functions Monitoring the Router and Network Troubleshooting a Router Performing Basic System Management System Management Using System Controllers Web Scaling Using WCCP Managing Dial Shelves | |
| Overview of Apollo Domain, Banyan VINES, DECNET, ISO Configuring Apollo Domain Configuring Banyan VINES Configuring DECnet Configuring IOS CLNS Configuring XNS |
| AppleTalk and Novel IPX Overview Configuring AppleTalk Configuring Novell IPX |
| Overview of SNA Internetworking Overview of Bridging Configuring Transparent Bridging Configuring Source-Route Bridging Configuring Token Ring Inter-Switch Link Configuring Token Ring Route Switch Module Overview of IBM Networking Configuring Remote Source-Route Bridging Configuring Data-Link Switching Plus+ Configuring Serial Tunnel and Block Serial Tunnel Configuring LLC2 and SDLC Parameters Configuring IBM Network Media Translation Configuring Frame Relay Access Support Configuring NCIA Server Configuring the Airline Product Set Configuring DSPU and SNA Service Point Support Configuring SNA Switching Services Configuring Cisco Transaction Connection Configuring Cisco Mainframe Channel Connection Adapters Configuring CLAW and TCP/IP Offload Support Configuring CMPC and CSNA Configuring CMPC+ Configuring the TN3270 Server |
| Large-Scale Dial Solutions Cost-Control Solutions Virtual Private Networks X.25 on ISDN Solutions Telco Solutions Dial-Related Addressing Services Internetworking Dial Access Scenarios Preparing for Dial Access Modem Configuration and Management ISDN and Signalling Configuration PPP Configuration Dial-on-Demand Routing Configuration Dial-Backup Configuration Terminal Service Configuration |
| Interface Configuration Overview Configuring LAN Interfaces Configuring Serial Interfaces Configuring Logical Interfaces |
| IP Overview Configuring IP Addressing Configuring DHCP Configuring IP Services Configuring Mobile IP Configuring On-Demand Routing Configuring RIP Configuring IGRP Configuring OSPF Configuring IP Enhanced IGRP Configuring Integrated IS-IS Configuring BGP Configuring Multicast BGP (MBGP) Configuring IP Routing Protocol-Independent Features Configuring IP Multicast Routing Configuring Multicast Source Discovery Protocol Configuring PGM Router Assist Configuring Unidirectional Link Routing Using IP Multicast Tools |
| Multiservice Applications Overview Configuring Voice over IP Configuring Gatekeepers (Multimedia Conference Manager) Configuring Voice over Frame Relay Configuring Voice over ATM Configuring Voice over HDLC Configuring Voice-Related Support Features Configuring PBX Signaling Configuring Store and Forward Fax Configuring Video Support Configuring Head-End Broadband Access Router Features Configuring Subscriber-End Broadband Access Router Configuring Synchronized Clocking |
| Quality of Service Overview Classification Overview Configuring Policy-Based Routing Configuring QoS Policy Propagation via Border Gateway Configuring Committed Access Rate Congestion Management Overview Configured Weighted Fair Queueing Configuring Custom Queueing Configuring Priority Queueing Congestion Avoidance Overview Configuring Weighted Random Early Detection Policing and Shaping Overview Configuring Generic Traffic Shaping Configuring Frame Relay and Frame Relay Traffic Shaping Signalling Overview |
(Continued)
| Configuring RSVP Configuring Subnetwork Bandwidth Manager Configuring RSVP-ATM Quality of Service Internetworking Link Efficiency Mechanisms Overview Configuring Link Fragmentation and Interleaving for Multilink Configuring Compressed Real-Time Protocol IP to ATM CoS Overview Configuring IP to ATM CoS QoS Features for Voice Introduction |
| TACACS+ Commands Access Control Lists: Overview and Guidelines Cisco Secure Integrated Software Firewall Overview Configuring Lock-and-Key Security (Dynamic Access Lists) Configuring IP Session Filtering (Reflexive Access Lists) Configuring TCP Intercept (Prevent Denial-of-Service Attacks) Configuring Context-Based Access Control Configuring Cisco Secure Integrated Software Intrusion Configuring Authentication Proxy Configuring Port to Application Mapping IP Security and Encryption Overview Configuring IPSec Network Security Configuring Certification Authority Interoperability Configuring Internet Key Exchange Security Protocol Configuring Passwords and Privileges Neighbor Router Authentication: Overview and Guidelines Configuring IP Security Options |
| Configuring MPLS Configuring IP Multilayer Switching Configuring IP Multicast Multilayer Switching Configuring IPX Multilayer Switching Configuring Multicast Distributed Switching Routing Between VLANs Overview Configuring Routing Between VLANs with ISL Encapsulation Configuring Routing Between VLANs with IEEE 802.10 Configuring Routing Between VLANs with IEEE 802.1Q Encapsulation LAN Emulation Overview Configuring LAN Emulation Configuring Token Ring LANE MPOA Overview Configuring the MPOA Client Configuring the MPOA Server Configuring Token Ring LANE for MPOA |
| Wide-Area Networking Overview Configuring ATM Frame Relay Frame Relay-ATM Internetworking Configuring SMDS Configuring X.25 and LAPB |
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find latest list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, press Login at CCO and go to Software Center: Network Mgmt Products: Cisco Network Management Toolkit. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
The CCO broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you have a CCO login account, you can access the following URL, which contains links and software tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, log in, and click on this path: Technical Assistance Center:Technical Tips.
The following sections are provided from the Technical Tips page:
We appreciate and value your comments:

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Posted: Wed Jul 19 19:50:23 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.