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Release Notes for Cisco 6400 Node Switch Processor (NSP) for Cisco IOS Release 12.0(4)DB

Release Notes for Cisco 6400 Node Switch Processor (NSP) for Cisco IOS Release 12.0(4)DB

May 24, 1999

These release notes for the Cisco 6400 node switch processor (NSP) support Cisco IOS Release 12.0DB, up to and including Release 12.0(4)DB. These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of the software caveats that apply to Release 12.0(4)DB, see the "Caveats" section and Caveats for Cisco IOS Release 12.0  T. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes in conjunction with the cross-platform Release Notes for Cisco IOS Release  12.0 T located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Contents

These release notes discuss the following topics:

Introduction

The Cisco 6400 universal access concentrator (UAC) consists of an Asynchronous Transfer Mode (ATM) switching core and redundant routing engines. The ATM switch, based on Cisco Catalyst® 8500 + per flow queuing (PFQ) technology, provides the necessary ATM switching and traffic management capabilities; the router blades, derived from the Cisco 7200 router, enable the service provider to offer scalable Layer 3 services.

ATM interfaces connect the Cisco 6400 to digital subscriber line access multiplexers (DSLAMs), as well as ATM or packet cores. Because the Cisco 6400 is designed for the central office environment, it includes switch, router, and line-card redundancy, as well as 12-inch Network Equipment Business Systems (NEBS)-compliant packaging.

For information on new features and Cisco IOS commands supported by Release 12.0 T, see the "New and Changed Information" section and "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.0(4)DB and includes the following sections:

Memory Requirements

Table 1 describes the memory requirements for the Cisco 6400 platform supported by Cisco IOS Release 12.0 DB.


Table 1: Memory Requirements for the Cisco 6400 Universal Access Concentrator
Feature Set Image Name Minimum Required Flash Disk Required Main Memory Runs from

Cisco 6400

c6400s-wp-mz.120-3.DB

3.5 MB Flash

64 MB DRAM

RAM

When used in a redundant configuration, the primary and backup NSPs should have identical hardware configurations, including DRAM size, Flash memory size, and Flash disk size. To learn about redundancy in the Cisco 6400, see "Configuring Redundancy and SONET APS" in the Cisco 6400 UAC Software Configuration Guide.

Software Compatibility

A Cisco 6400 NSP with Release 12.0(4)DB software requires the use of Cisco IOS Release 11.3(9)DB for the Cisco 6400 node route processor (NRP). For information about Release 11.3(9)DB for the NRP, see Release Notes for Cisco 6400 Node Route Processor (NRP) for Cisco IOS Release 11.3(9)DB.

Determining Your Software Release

To determine the version of Cisco IOS software currently running on the Cisco 6400 NSP, log in to the NSP and enter the show version EXEC command. The following is sample output from the show version command performed on the Cisco 6400. The version number is indicated on the second line as shown below:

Cisco Internetwork Operating System Software
IOS (tm) C6400 Software (C6400S-WP-M), 12.0(4) DB .....
 

The output includes additional information including processor revision numbers, memory amounts, hardware IDs, and partition information. To upgrade to a new software release, see the "Cisco Connection Online" section.

Upgrading to a New Release

For specific information on upgrading a dual-NSP system to a new software release, see "Configuring Redundancy and SONET APS" in the Cisco 6400 UAC Software Configuration Guide.

For general information about upgrading to a new software release, see the Cisco IOS Software Release 11.3 Upgrade Paths and Packaging Simplification product bulletin located on CCO at:

Service & Support: Product Bulletins: Software

Under Cisco IOS 11.3, click Cisco IOS Software Release 11.3 Upgrade Paths (#703: 12/97)

This product bulletin does not contain information specific to Cisco IOS Release 11.3 but provides generic upgrade information that may apply to Cisco IOS Release 11.3.

Feature Set Table

The Cisco IOS software is packaged in feature sets (also called software images) depending on the platform. Each feature set contains a specific set of Cisco IOS features. The Cisco 6400 can only use a single image called c6400s-wp-mz.

Caution This feature set table contains only a selected list of features. This table is not a cumulative or complete list of all the features in each image.

Table 2 lists the features supported by the c6400s-wp-mz image for the Cisco 6400.


Table 2: Feature List for the Cisco 6400 Node Switch Processor
Supported Features

SNMP

Hardware redundancy

Web-based configuration

SONET APS support

DHCP client support

Telco alarm support

Left-justified E.164 AFI support

IP

NTP

TACACS+

Telnet

Point-to-point and point-to-multipoint permanent VCCs and VPCs

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 3.0)

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 3.1)

Point-to-point and point-to-multipoint switched VCCs and VPCs (UNI 4.0)

Multipoint-to-point UNI signaling

Soft VCCs and VPCs

VP tunneling

VPI/VCI range support in ILMI 4.0

PNNI hierarchy

ILMI version 4.0

IISP

LANE client (LEC) and LANE Services (LES/BUS/LECS) on NSP

Token Ring LANE services

ATM ARP server on NSP

ATM ARP client on NSP

Port snooping

OAM F4 and F5

E.164 address translation and autoconversion

ATM access lists

ATM accounting

ATM RMON

Multiple, weighted, dynamic thresholds for selective packet marking and discard

Shaped VP tunnels for CBR traffic

Substitution of other service categories in shaped VP tunnels

Dual leaky bucket policing

Scheduler/Service Class/PVC configuration

Logical multicast support (up to 254 leaves per output port, per point-to-multipoint VC)

Network clocking enhancements for smooth switchover

Per-VC or per-VP nondisruptive snooping

Support for non-zero MCR on ABR connections

Access lists on ILMI registration

CUGs

ATM soft restart

ATM accounting enhancements

Signaling diagnostics and MIB

New and Changed Information

The following sections list the new features supported by the Cisco 6400 in Cisco IOS Release 12.0(4)DB.

No New Features in Release 12.0(4)DB

There are no new features supported by the Cisco 6400 NSP in Cisco IOS Release 12.0(4)DB.

New Hardware Features in Release 12.0(3)DB

DS3 Node Line Card

A new DS3 node line card (NLC) has been developed for the Cisco 6400 chassis. The DS3 NLC is a half-height card that mounts in the chassis on a full-height carrier module. Coaxial interface cables are connected to the DS3 using BNC connectors on the back of the Cisco 6400 chassis. For more information about installing a DS3 NLC, see the Cisco 6400 UAC FRU Installation and Replacement guide.

No New Features in Release 12.0(2)DB

There are no new features supported by the Cisco 6400 NSP in Cisco IOS Release 12.0(2)DB.

New Software Features in Cisco IOS Release 12.0(1)DB

Redundancy

Resiliency for both the NSP and NRP is based on extended high system availability (EHSA). If the NRP fails, no virtual circuits (VCs) from the NSP must be reconfigured. The NRP blades also support online insertion and removal (OIR). When operating in non-redundant mode, the NRPs appear as separate network management entities, and can be accessed via individual console ports.

Synchronous Optical Network (SONET) Automatic Protection Switching (APS)

SONET APS provides a mechanism to support redundant transmission circuits, such as single-mode fibers, between SONET devices. Automatic switchover from the primary or working circuit to the backup or protection circuit happens when the working circuit fails or degrades.

The Cisco 6400 supports 1+1, linear, unidirectional, non-reverting APS operation on its redundant OC-3/STM-1 ports.

Telco Alarms

A telco uses system alarms to help monitor equipment and identify the cause of physical system problems within the central office. There are three levels of alarms: minor, major, and critical, and there are many sources of alarm conditions. Temperature thresholds are one source, but alarms can be triggered by card failure, SONET APS failures, NRP failures, and generic alarms.

The Cisco 6400 includes environmental monitoring hardware and a digital thermometer that measures the temperature of the intake air flow and the temperature at the hottest part of the chassis. Temperature thresholds for each alarm type and location are automatically set, based on empirically determined values that vary depending on the number and type of boards inserted in the chassis. In addition to the automatically set thresholds, you can set your own thresholds for minor and major temperature alarms.

The Cisco 6400 supports BellCore standard alarms, and additional commands have been added that allow you to manage the alarms and reset chassis components as needed.

Dynamic Host Configuration Protocol (DHCP) Client

The Cisco 6400 acts as a DHCP client and automatically acquires an IP address, subnet mask, and default route from a DHCP server on the network. This feature allows you to install the Cisco 6400 in the central office using non-technical personnel. The plug-n-play option allows you to configure the Cisco 6400 from a Network Operations Center (NOC), without being physically close to the system.

Web Console

Web Console is a graphical user interface (GUI) lets you set or change the system configuration and monitor system activity. The Web Console application is accessible from any Web browser on the Telco management network. You can configure basic system parameters, Simple Network Management Protocol (SNMP) management parameters, set up subscribers, and monitor the current status of your chassis LEDs from anywhere on the network with Web Console.

Important Notes

This section contains important information about use of your Cisco 6400 UAC NSP.

Installing and Using the DS3 NLC

For information about how to install the DS3 NLC, refer to the Cisco 6400 FRU Installation and Replacement guide available on CCO.

If you remove an OC-3 line card from a subslot and insert a DS3 line card into the same slot, the Cisco 6400 issues a warning message and refuses to bring the DS3 card online automatically. This is to prevent accidental misconfiguration of a redundant system. You can avoid the warning message if you shut down all interfaces on the NLC or NRP you want to remove before removing the card.

If you are making this card change intentionally, and a warning message is issued, use the following command to clear the warning and enable the system to bring the new line card online:

nsp# clear facility-alarm source cardtype {slot # | subslot #/#}

DS3 NLC LEDs

The LEDs on the DS3 NLC provide status and operational information about port 0 and port 1 connections. (See Table 3.)


Table 3: DS3 NLC LED Indicators
LED Status Condition

FAIL

Steady yellow

Off

DS3 NLC has failed.

DS3 NLC is operational.

PORT 0 (top connector)
TX (transmit)


RX (receive)


STATUS


Green

Off

Steady yellow

Green

Off

Steady yellow

Green

Off


Transmit activity.

No traffic.

Far end alarm.

Receive activity.

No traffic.

Loss of signal.

Active (primary).

No power.

PORT 1 (bottom connector)
TX (transmit)


RX (receive)


STATUS


Green

Off

Steady yellow


Green

Off

Steady yellow


Green

Off


Transmit activity.

No traffic.

Far end alarm.


Receive activity.

No traffic.

Loss of signal.


Active (primary).

No power.

New Commands for the DS3

The following commands are available for the DS3 NLC:

For more information about these commands, see the DS3 Node Line Card feature module.

Installing New Images

Install all new NSP software images on the PCMCIA disk (disk0:) and on the NSP bootflash. The new Cisco 6400 image includes an HTML tar file with the Web Console pages and the image file.

Saving Your Configuration File

Save your existing NSP configuration file off-line, for example on a TFTP server, before upgrading to the new image. Be sure to save the configuration that you really want to preserve; either the running configuration or the startup (NVRAM) configuration, whichever contains the most valid information.

For example, use the copy running-configuration tftp://TFTPHOST/path/name command to save the running configuration from your existing NSP onto your TFTP server.

Alternatively, you can copy the configuration onto the PCMCIA disk using the copy running-configuration disk0:my_nsp_config command.

Installing the New Image

To install the new image files, follow these steps:
Step Command Task
1

copy tftp://TFTPHOST/imagename.html disk0:

Copy the Web Console tar file to the PCMCIA disk.

2

copy tftp://TFTPHOST/imagename disk0:

Copy the image file to the PCMCIA disk.

3

format bootflash:

Format the bootflash to ensure that there is enough room for the new image. (Alternatively, you can delete the oldest image and use the squeeze command to be sure that there is enough space on the bootflash for the new image.)

4

copy disk0:imagename bootflash:

Copy the image file from the PCMCIA disk to bootflash.

For more information on the command syntax shown in this section, refer to the Cisco IOS 12.0 documentation set available on CCO. For more information on installing Web Console pages, refer to Chapter 3, "Using the Cisco 6400 Web Console Application for System Configuration" in the Cisco 6400 UAC Software Configuration Guide.

Web Console Issues

The Web Console application is designed to use JavaScript, which is available with both Netscape Navigator and Microsoft Internet Explorer. However, a number of issues are present when using either application. To date, using Netscape Navigator 4.x has resulted in fewer issues than Microsoft Internet Explorer 4.x.

Before using the Web Console application, verify that your browser is set to use at least 4 MB (4096 KB) of cache memory.

The following sections tell how to deal with some of the browser issues affecting each application.

Microsoft Internet Explorer 4.x

Web Console might not reflect the most current redundancy status and auto synchronization setting because the check box and option buttons are not displayed properly. Therefore, you must verify your configuration by viewing the configuration file.

An empty dialog box might display after you apply new settings in any of the Web Console pages. If an empty dialog box is displayed, click the Internet Explorer Refresh button to view your new settings.

The show interface command on the Status page fails with Internet Explorer. There is no workaround, so this function is not available.

Netscape Navigator 4.x

If a blank window is displayed after you resize your Navigator window, click the Reload button to redisplay the page.

Frequent and rapid clicking on the Web Console Status page can cause syntax and LED errors. This problem is eliminated if the browser cache is set to 4096 KB.

Using Verbose Debug Options

On a dual-NSP system, switchovers can occur if verbose debugging commands, such as debug all or debug oir commands, are used. To avoid this situation when using verbose debug commands, execute the redundancy keepalive disable command at the EXEC prompt prior to turning on the debug command. After debugging is disabled, enter the redundancy keepalive enable command to restore normal system operation.

Caveats

This section contains open and resolved caveats for the current Cisco 6400 NSP IOS release only.

Caveats in Cisco IOS Release 12.0(4)T also apply to Release 12.0(4)DB. For information on caveats in the Cisco IOS Release 12.0(4)T, refer to the "Caveats" sections in the Cross-Platform Release Notes for Cisco IOS Release 12.0 located on CCO and the Documentation CD-ROM. This section contains caveats affecting all maintenance releases.


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II can be found at http://www.cisco.com/support/bugtools,  or from CCO, select Software & Support: Tools: Bug Toolkit II.

Open Caveats-Release 12.0(4)DB

This section describes possibly unexpected behavior by Release 12.0(4)DB.This section describes severity 1, 2, and selected severity 3 caveats.

The incoming generic flow control (GFC) field in an ATM cell is passed without modification to the outbound virtual circuit. This is not compliant with the ATM Forum specification.
You cannot use relative rate available bit rate (ABR) virtual circuits on this release of the NSP. The hardware used to support this feature is not operational. This does not affect EFCI marking ABR, which is fully operational. This caveat will be fixed by a future software release that updates the downloadable field programmable gate array (FPGA). No hardware change will be required.
The NSP might not boot properly if the console cable is connected to certain communication servers at boot time. This can occur if the console cable is connected to a Cisco 2511 running Cisco IOS release 12.0 (0.7). NSP booting fails only if the Telnet session from the NSP console port to the communication server is closed during booting. You can either leave the Telnet session to the communication server open while booting or disconnect the console port at boot time.
The dir disk0: command shows the disk is still present even after it has been removed. A message is sent to the console log when a PCMCIA disk is removed. Do not attempt any disk operations after the removal notice is displayed because they will not work.

Resolved Caveats-Release 12.0(4)DB

There are no caveats resolved in Release 12.0(4) DB.

Related Documentation

The following sections describe the documentation available for the Cisco 6400 Universal Access Concentrator. The most up-to-date documentation can be found on the web via Cisco Connection Online (CCO) and on the Documentation CD-ROM. These electronic documents might contain updates and modifications made after the hard copy documents were printed.

These release notes should be used in conjunction with the documents listed in the following sections:

Release-Specific Documents

The following documents are specific to Release 12.0 T. They are located on CCO and the Documentation CD-ROM:

To access the cross-platform Release Notes for Cisco IOS Release 12.0 T on CCO, follow this path:
Service and Support: Technical Documentation: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
To access the cross-platform Release Notes for Cisco IOS Release 12.0 on the Documentation CD-ROM, follow this path:
Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
To access these documents, refer to the Software Center at this path on CCO:
Service and Support: Technical Documentation
As a supplement to the caveats listed in the "Caveats" section in these release notes, see the Caveats for Cisco IOS Release 12.0 T document, which contains caveats applicable to all platforms for all maintenance releases of Release 12.0 T.
To access the caveat document on CCO, follow this path:
Service and Support: Technical Documentation: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats: Caveats for Cisco IOS Release 12.0 T
To access the caveat document on the Documentation CD-ROM, follow this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS 12.0: Caveats: Caveats for Cisco IOS Release 12.0 T

Platform-Specific Documents

The documents listed in Table 4 are available for the Cisco 6400 UAC. These documents are also available online at Cisco Connection Online (CCO) and on the Documentation CD-ROM.

To access Cisco 6400 documentation on CCO, follow this path:

Service and Support: Technical Documents: Documentation Home Page: DSL Products: Cisco 6400

To access Cisco 6400 documentation on the Documentation CD-ROM, follow this path:

DSL Products: Cisco 6400


Table 4: Platform Documents for the Cisco 6400 Universal Access Concentrator
Document Title Chapter Topics

Cisco 6400 UAC Hardware Installation Guide

About This Manual
Hardware Description
Preparing for Installation
Installing the Cisco 6400
Troubleshooting
Maintaining the Cisco 6400
System Specifications
Glossary
Configuration Worksheets
Installing the AC-Input Power Shelf and Power Supply

Cisco 6400 UAC Command Reference Guide

This guide describes all of the commands specific to the Cisco 6400, organized in alphabetic order.

Cisco 6400 UAC Site Planning Guide

About This Guide
Cisco 6400 Overview
Site Planning Considerations
System Specifications
Cabling Specifications
Glossary

Regulatory Compliance and Safety Information for the Cisco 6400

Overview of the Cisco 6400 Universal Access Concentrator
General Documentation Information
Agency Approvals
Translated Safety Warnings
Cisco Connection Online

Cisco 6400 UAC Software Configuration Guide

About This Manual
Understanding the Command-Line Interface for the Cisco 6400 UAC
Configuring Terminal Lines and Modem Support
Using the Cisco 6400 Web Console Application for System Configuration
Initially Configuring the Cisco 6400
Configuring Redundancy and SONET APS
Configuring Interfaces
Configuring the NRP
Configuring Virtual Connections
Configuring System Management Functions
Configuring Operation, Administration, and Maintenance
Configuring Resource Management
Configuring ILMI
Configuring ATM Routing and PNNI
Using Access Control
Configuring IP-Over-ATM and LAN Emulation
Configuring ATM Accounting and ATM RMON
Configuring Tag Switching
Configuring Signaling Features
Configuring Special Features
PNNI Migration Examples
Cisco 6400 MIB Information
Resolving Error Messages
Glossary

Cisco 6400 FRU Installation and Replacement

Tools and Equipment Required
General Safety Precautions and Maintenance Guidelines
Replacing the Front Cover
Powering Down the System
Backing Up the PCMCIA Card
Maintaining the Air Filter
Replacing an NSP Module
Replacing an NRP Module
Installing or Replacing a Half-Height NLC
Replacing a PEM
Replacing the Blower Module and Fans
Verifying Plug-In Module and Component Installation

Feature Modules

Feature modules describe new features supported by Release 12.0 DB. Feature modules are available online only. In the next printing of the Cisco IOS documentation set, feature modules will be included as updates to the Cisco IOS Documentation set. Each feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference.

Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation: New Features in 12.0-Based Limited Lifetime Releases
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation: New Features in 12.0-Based Limited Lifetime Releases

Cisco IOS Software Document Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. These documents are shipped with your order in electronic form on the Documentation CD-ROM, unless you specifically ordered the printed versions.

Documentation Modules and Indexes

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Each configuration guide can be used in conjunction with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked indexes provide indexing information for the Cisco IOS software documentation set: an index for the configuration guides and an index for the command references. In addition, individual books contain a book-specific index.

To access these indexes on CCO, follow this path:

Service and Support: Technical Documentation: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References: Configuration Guide Master Index or Command Reference Master Index

To access these indexes on the Documentation CD-ROM, follow this path:

Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References: Configuration Guide Master Index or Command Reference Master Index

To access documentation related to an index entry, click on the page number following the entry.

Release 12.0 Documentation Set

Table 5 details the contents of the Cisco IOS Release 12.0 software documentation set. The document set is available in electronic form, and also in printed form upon request.


Note The most current Cisco IOS documentation can be found on the latest Documentation CD-ROM and on the Web. These electronic documents might contain updates and modifications made after the paper documents were printed.

To access the Cisco IOS documentation set on CCO, follow this path:

Service and Support: Technical Documentation: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

To access the Cisco IOS documentation set on the Documentation CD-ROM, follow this path:

Cisco IOS Software Configuration: Cisco IOS Release 12.0


Table 5: Cisco IOS Software Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
Interface Configuration
System Management

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing
IP Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering
Network Data Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial Business Solutions and Examples
Dial-In Port Setup
DDR and Dial Backup
Remote Node and Terminal Service
Cost-Control and Large-Scale Dial Solutions
VPDN

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
NCIA Client/Server Topologies
IBM Channel Attach

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

Service and Support

For service and support for a product purchased from a reseller, contact the reseller, who offers a wide variety of Cisco service and support programs described in "Service and Support" of Cisco Information Packet shipped with your product.


Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.

For service and support for a product purchased directly from Cisco, use CCO.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO  and click on this path: Products & Technologies: Products: Technical Tips.

The following sections are provided from the Technical Tips page:

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can reach CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which package that ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.





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