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February 11, 2000
These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 12.0 XR2, which is an early deployment release based on Cisco IOS Release 12.0 T. These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Release 12.0(7)XR2, see "Caveats" and Caveats for Cisco IOS Release 12.0 T. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 located on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
This section contains information about the Cisco AS5300 universal access servers and Early Deployment (ED) releases for the Cisco AS5300.
The Cisco AS5300 is a versatile data communications platform that performs two functions in a single modular chassis depending on the installed feature cards and IOS images:
The remote access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, as well as medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from analog dial access services to digital dial access services.
The Cisco AS5300/Voice Gateway is a versatile data communications platform that provides the functions of an access server, router, and digital modem(s) in a single modular chassis. The AS5300 includes three feature card slots: one holds a T1/E1/PRI feature card, and the other two support modem feature cards or voice digital signal processor (DSP) feature cards. When equipped with modem cards, the AS5300 serves as a remote access concentrator for dial-up (modem or ISDN) Internet access. When equipped with voice feature cards and Voice IOS, the AS5300/Voice Gateway serves as a voice (VoIP) gateway. By using one slot for modems and the other for voice DSPs, the AS5300 can serve in both capacities. Modem, voice, or fax calls are routed to the appropriate cards/resources via Dialed Number Identification Service (DNIS).
For information on new features and Cisco IOS commands supported by Release 12.0 XR2, see New and Changed Information and Related Documentation.
These release notes describe the Cisco AS5300 universal access servers for Cisco IOS Release 12.0(7)XR2. Release 12.0 XR2 is an early deployment (ED) release based on Release 12.0 T that contains fixes to software caveats and support for new Cisco hardware and software features. Other early deployment releases of the Cisco AS5300 are shown in Table 1; unless otherwise indicated, feature support is cumulative from release to release.
| ED Release | Maintenance Release | Additional Software Features | Additional Hardware Features | Availability |
|---|---|---|---|---|
Release 12.0 XR1 | (7)XR1 |
| None | Now |
Release 12.0 XH | (4)XH3 |
|
| Now |
Release 12.0 XJ | (4)XJ4 | Cisco Store and Forward Fax | None | Now |
This section describes the system requirements for Release 12.0 XR2:
| Feature Sets | Image Name | Software Image | Flash Memory Required | DRAM Memory Required | Runs from |
|---|---|---|---|---|---|
IP Standard | IP Plus | c5300-is-mz | 16 MB | 64 MB | RAM |
Enterprise Standard | Enterprise Plus | c5300-js-mz | 16 MB | 64 MB | RAM |
Enterprise Plus IPSec 56 | c5300-js56i-mz | 16 MB | 64 MB | RAM |
Cisco IOS Release 12.0(7)XR2 supports the Cisco AS5300 universal access servers.
For detailed descriptions of the new hardware features, see New and Changed Information.
| Interface Cards | Modem Cards |
|---|---|
Ethernet RJ-45 (included w/ unit) | MICA modems |
Ethernet/Fast Ethernet (RJ-45) (included w/ unit) | Microcom 56K modems |
ISDN PRI |
|
E1-G.703/G.704 |
|
Channelized T1 (4 ports) without serial support |
|
Channelized T1 (4 ports) with 4 serial ports |
|
Channelized T1 (8 ports) with 4 serial ports |
|
Channelized E1 (4 ports) without serial support |
|
Channelized E1 (4 ports) with 4 serial ports |
|
Channelized E1 (8 ports) with 4 serial ports |
|
HMM/48 channel | MICA |
HMM/60 channel | MICA |
DMM/96 channel | MICA |
DMM/120 channel | MICA |
48 Channel, TI C549-based VoIP feature card (Uses High Density AS53-VOXD DSP modules) |
|
60 Channel, TI C549-based VoIP feature card (Uses High Density AS53-VOXD DSP modules) |
|
24 Channel, TI C542-based VoIP feature card (First generation, uses AS53-6VOX DSP modules) |
|
48 Channel, TI C542-based VoIP feature card (First generation, uses AS53-6VOX DSP modules) |
|
To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:
router>show version Cisco Internetwork Operating System Software IOS (tm) AS5300 Software (c5300-is-mz), Version 12.0(7)XR2, RELEASE SOFTWARE
For information on upgrading to a new software release, see the product bulletin Cisco IOS Software Release 12.0 T Upgrade Paths and Packaging Simplification (#819: 1/99) located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/rel/120/prodlit/819_pp/htm
If you do not have an account on CCO and want general information about upgrading to a new software release, see the product bulletin Cisco IOS Upgrade Instructions on CCO at:
Software Center: Cisco IOS Software: Product Bulletins: Software
Use the Cisco AS5300 universal access servers in Cisco IOS Release 12.0 XR1 with VCWare Version 5.09. Previous versions will not work. Please refer to the Release Notes for Cisco VCWare Version 5.xx for Cisco AS5300/Voice Gateway.
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Release 12.0 XR1 supports the same feature sets as Release 12.0 T, but Release 12.0 XR1 can include new features supported by the Cisco AS5300 universal access servers.
| Feature Sets | Image Names | Feature Set Matrix Term | Software Image |
|---|---|---|---|
| IP Standard | IP Plus | Plus1 | c5300-is-mz, |
| Enterprise Standard | Enterprise Plus | Plus | c5300-js-mz, c5300-js56i-mz |
| 1This feature set is offered in the Plus feature set. |
![]() | Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com. |
Table 5 lists the features and feature sets supported by the Cisco AS5300 universal access servers in Cisco IOS Release 12.0 XR2 and uses the following conventions:
| Feature | Feature Set | |||
|---|---|---|---|---|
| In | IP Plus | Enterprise Plus | Enterprise Plus IPSec 56 | |
| IBM Support |
|
|
|
|
APPN High-Performance Routing |
| No | No | No |
APPN MIB Enhancements |
| No | No | No |
APPN over Ethernet LAN Emulation |
| No | No | No |
APPN Scalability Enhancements |
| No | No | No |
Bisync Enhancements:
|
| Yes | Yes | Yes |
Cisco MultiPath Channel (CMPC) |
| No | No | No |
DLSw+ Enhancements:
|
| Yes | Yes | Yes |
FRAS Enhancements:
|
| Yes | Yes | Yes |
RIF Passthru in DLSw+ |
| Yes | Yes | Yes |
TN3270 LU Nailing |
| No | No | No |
TN3270 Server Enhancements |
| No | No | No |
Token Ring LANE |
| No | No | No |
Tunneling of Asynchronous Security Protocols |
| Yes | Yes | Yes |
| Internet |
|
|
|
|
DRP Server Agent |
| Yes | Yes | Yes |
DRP Server Agent Enhancements |
| Yes | Yes | Yes |
Store and Forward Fax | (5) | Yes | Yes | Yes |
| IP Routing |
|
|
|
|
Easy IP (Phase 1) |
| Yes | Yes | Yes |
Easy IP (Phase 2) DHCP Server | (1) | Yes | Yes | Yes |
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations |
| No | Yes | Yes |
IP Enhanced IGRP Route Authentication |
| Yes | Yes | Yes |
PIM Version 2 |
| Yes | Yes | Yes |
TCP Enhancements:
|
| Yes | Yes | Yes |
| LAN Support |
|
|
|
|
AppleTalk Access List Enhancements |
| No | Yes | Yes |
DECnet Accounting |
| No | Yes | Yes |
IPX Named Access Lists |
| No | Yes | Yes |
IPX SAP-after-RIP |
| No | Yes | Yes |
NLSP Enhancements |
| No | Yes | Yes |
NLSP Multicast Support |
| No | Yes | Yes |
Subnetwork Bandwidth Manager | (5) | Yes | Yes | Yes |
| Management |
|
|
|
|
Cisco Call History MIB Command-Line Interface |
| Yes | Yes | Yes |
Cisco IOS Internationalization |
| Yes | Yes | Yes |
CNS Client for Cisco IOS Software | (4) | No | Yes | Yes |
CNS client for IOS 12.05(t) (aka IPSec Policy Agent II) | (5) | No | Yes | Yes |
Entity MIB, Phase 1 |
| Yes | Yes | Yes |
Process MIB | (3) | Yes | Yes | Yes |
ISDN MIB RFC 2127 | (1) | Yes | Yes | Yes |
OS_IFSS Featurette | (1) | Yes | Yes | Yes |
SNMPv2C |
| Yes | Yes | Yes |
SNMPv3 | (3) | Yes | Yes | Yes |
SNMP Inform Requests |
| No | Yes | Yes |
Time-Based Access Lists | (1) | Yes | Yes | Yes |
Virtual Profiles |
| Yes | Yes | Yes |
VPDN MIB |
| Yes | Yes | Yes |
VPDN MIB and Syslog Facility |
| Yes | Yes | Yes |
| Multimedia |
|
|
|
|
IP Multicast Load Splitting across Equal-Cost Paths |
| Yes | Yes | Yes |
IP Multicast over ATM Point-to-Multipoint Virtual Circuits |
| No | No | No |
PIM Version 2 |
| Yes | Yes | Yes |
IP Multicast over Token Ring LANs |
| Yes | Yes | Yes |
Stub IP Multicast Routing |
| Yes | Yes | Yes |
| Quality of Service |
|
|
|
|
CLI String Search | (1) | Yes | Yes | Yes |
Mulitcast Routing Monitor | (5) | Yes | Yes | Yes |
RTP Header Compression |
| Yes | Yes | Yes |
BERT/TDM | (3) | Yes | Yes | Yes |
TDM Hairpinning | (4) | Yes | Yes | Yes |
| Security |
|
|
|
|
Automated Double Authentication |
| Yes | Yes | Yes |
Certificate Authority Interoperability |
| No | No | Yes |
Double Authentication |
| Yes | Yes | Yes |
Encrypted Kerberized Telnet |
| No | No | Yes |
HTTP Security |
| Yes | Yes | Yes |
Internet Key Exchange Security Protocol |
| No | No | Yes |
IPSec Network Security |
| No | No | Yes |
IPSec with Triple-DES | (2) | No | No | No |
MS-CHAP Support |
| No | Yes | Yes |
Named Method Lists for AAA Authentication and Accounting |
| Yes | Yes | Yes |
Parse Bookmarks | (1) | Yes | Yes | Yes |
Per-User Configuration |
| Yes | Yes | Yes |
Reflexive Access Lists |
| Yes | Yes | Yes |
TCP Intercept |
| No | Yes | Yes |
Vendor-Proprietary RADIUS Attributes |
| Yes | Yes | Yes |
Vendor-Proprietary RADIUS ---Additional Attributes |
| Yes | Yes | Yes |
| Switching |
|
|
|
|
AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs |
| No | Yes | Yes |
CLNS and DECnet Fast Switching over PPP |
| No | Yes | Yes |
DECnet/VINES/XNS over ISL:
|
| No | Yes | No |
Fast-Switched Policy Routing |
| Yes | Yes | Yes |
IPX Routing over ISL Virtual LANs |
| No | Yes | Yes |
VIP Distributed Switching Support for IP Encapsulated in ISL |
| No | No | No |
| Terminal Services |
|
|
|
|
Telnet Extensions for Dialout |
| Yes | Yes | Yes |
Virtual Templates for Protocol Translation |
| No | Yes | Yes |
SS7/CCS7 Dial Access Solution (DAS) | (3) | Yes | Yes | Yes |
Large Scale Dialout | (3) | Yes | Yes | Yes |
| Voice Technologies | ||||
Voice over IP | (3) | Yes | Yes | Yes |
High-Density Voice over IP for Cisco AS5300/Voice Gateway | (5) | Yes | Yes | Yes |
| WAN Optimization |
|
|
|
|
ATM MIB Enhancements |
| No | No | No |
PAD Enhancements |
| No | Yes | Yes |
PAD Subaddressing |
| Yes | Yes | Yes |
| WAN Services |
|
|
|
|
Always On/Dynamic ISDN (AO/DI) |
| No | Yes | Yes |
Async over UDP | (5) | Yes | Yes | Yes |
Bandwidth Allocation Control Protocol |
| Yes | Yes | Yes |
Dialer Watch |
| Yes | Yes | Yes |
E1 R2 Country Support1 |
| Yes | Yes | Yes |
E1 R1 Support for only Taiwan2 |
| Yes | Yes | Yes |
Enhanced Local Management Interface (ELMI) |
| Yes | Yes | Yes |
Frame Relay Enhancements |
| Yes | Yes | Yes |
Frame Relay MIB Extensions |
| Yes | Yes | Yes |
Frame Relay Router ForeSight |
| Yes | Yes | Yes |
ISDN Advice of Charge |
| Yes | Yes | Yes |
ISDN Caller ID Callback |
| Yes | Yes | Yes |
ISDN NFAS |
| Yes | Yes | Yes |
Layer 2 Forwarding---Fast Switching |
| Yes | Yes | Yes |
L2TP Dial-Out | (5) | Yes | Yes | Yes |
Leased-Line ISDN at 128 kbps |
| No | No | No |
ISDN LAPB-TA | (4) | Yes | Yes | Yes |
Microsoft Point-to-Point Compression (MPPC) |
| Yes | Yes | Yes |
MS Callback |
| Yes | Yes | Yes |
Modem Management Enhancements |
| Yes | Yes | Yes |
Multiple ISDN Switch Types |
| Yes | Yes | Yes |
National ISDN Switch Types for BRI and PRI Interfaces (NI2) |
| Yes | Yes | Yes |
PPP over ATM |
| No | No | No |
SS7 | (4) | Yes | Yes | Yes |
Stackable Home Gateway |
| Yes | Yes | Yes |
Switched 56K Digital Connections |
| Yes | Yes | Yes |
Telnet Extensions for Dialout |
| Yes | Yes | Yes |
X.25 Enhancements |
| Yes | Yes | Yes |
X.25 on ISDN |
| Yes | Yes | Yes |
X.25 Switching between PVCs and SVCs |
| Yes | Yes | Yes |
X.28 Emulation |
| Yes | Yes | Yes |
| Miscellaneous |
|
|
|
|
H.323 Version 2 Support | (5) | Yes | Yes | Yes |
Resource Pool Manager | (5) | Yes | Yes | Yes |
Service Provider 1.0 Features | (3) | Yes | Yes | Yes |
| New 12.0(7)T Features | ||||
Cisco H.323 Multizone Enhancements | (7) | Yes | Yes | Yes |
Configuring RADIUS for Multiple User Datagram Protocol Ports | (7) | Yes | Yes | Yes |
Debit Card Accounting and New RADIUS Attributes for IP Telephony | (7) | Yes | Yes | Yes |
Dynamic Multiple Encaps for Dial-in over ISDN | (7) | Yes | Yes | Yes |
Interactive Voice Response for Cisco Access | (7) | Yes | Yes | Yes |
Open Settlements Protocol (OSP) for IP Telephony | (7) | No | No | Yes |
Resource Pool Management Server | (7) | Yes | Yes | Yes |
Resource Pool Management with Direct Remote Services | (7) | Yes | Yes | Yes |
Selecting AAA Server Groups Based on DNIS | (7) | Yes | Yes | Yes |
Voice over IP Q.SIG Network Transparency for Cisco AS5300 | (7) | Yes | Yes | Yes |
| New 12.0(7)XR1 Features | ||||
Cisco H.323 VoIP with SS7 | (7)XR1 | Yes | Yes | Yes |
MGCP | (7)XR1 | Yes | Yes | No |
The following sections list the new hardware and software features supported by the Cisco AS5300 universal access servers for Release 12.0(7)XR2.
There are no new hardware features supported by the Cisco AS5300 for Release 12.0(7)XR2.
There are no new software features supported by the Cisco AS5300 for Release 12.0(7)XR2.
There are no new hardware features supported by the Cisco AS5300 for Release 12.0(7)XR1.
The following new software features are supported by the Cisco AS5300 for Release 12.0(7)XR1:
The Cisco H.323 VoIP with SS7 feature provides SS7 connectivity for voice gateways by using the signaling controller as a protocol translator to control the gateway using the ISDN Q.931 protocol. This feature interacts over the IP network with other Cisco H.323 VoIP with SS7 solutions functioning as an end-to-end SS7 voice network. In addition, it can communicate with other H.323 endpoints, including gateways using non-SS7 signaling such as ISDN PRI and channelized T1.
The access gateway terminates the PSTN trunks, also referred to as bearer channels, that carry the call traffic. The PSTN trunks are T1 or E1 PRI interfaces. In addition, the access gateway performs call control (including originating and terminating call processing/signaling). The gateway referred to is the Cisco AS5300.
The following enhancements to dial peer configuration limit complexity of dial planning and reduces the amount of effort in creating dial peer entries:
The Media Gateway Control Protocol (MGCP) provides simple call control functionality in a Voice over IP (VoIP) environment. In this VoIP environment, distributed call agent applications manage calls on trunking gateways.
This feature enables inter-exchange carriers (IXCs) that do not have time division multiplexing (TDM) equipment to provide both long distance services to corporate customers and provide connectivity to local exchange carriers (LECs) and other IXCs that use TDM equipment. This feature also offers IXCs IP networks as an alternative to congested TDM networks.
This feature provides standard MGCP implementing. MGCP will support SNMP through the XGCP-MIB which provides network management for external media gateway control protocols.
This feature also supports TDM hairpinning. Hairpinning allows trunking gateways to route a call back to the public switched telephone network or private or PBX if the IP network is too busy to handle the call. Hairpinning also can be used to connect the public switched telephone network (PSTN) to the network access server (NAS).
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs---without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown inTable 6:
| Deprecated MIB | Replacement |
|---|---|
OLD-CISCO-APPLETALK-MIB | RFC1243-MIB |
OLD-CISCO-CHASSIS-MIB | ENTITY-MIB |
OLD-CISCO-CPUK-MIB | In development |
OLD-CISCO-DECNET-MIB |
|
OLD-CISCO-ENV-MIB | CISCO-ENVMON-MIB |
OLD-CISCO-FLASH-MIB | CISCO-FLASH-MIB |
OLD-CISCO-INTERFACES-MIB | IF-MIB CISCO-QUEUE-MIB |
OLD-CISCO-IP-MIB |
|
OLD-CISCO-MEMORY-MIB | CISCO-MEMORY-POOL-MIB |
OLD-CISCO-NOVELL-MIB | NOVELL-IPX-MIB |
OLD-CISCO-SYS-MIB | (Compilation of other OLD* MIBs) |
OLD-CISCO-SYSTEM-MIB | CISCO-CONFIG-COPY-MIB |
OLD-CISCO-TCP-MIB | CISCO-TCP-MIB |
OLD-CISCO-TS-MIB |
|
OLD-CISCO-VINES-MIB | CISCO-VINES-MIB |
OLD-CISCO-XNS-MIB |
|
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
This section only contains open and resolved caveats for the current Cisco IOS maintenance release.
All caveats in Release 12.0 and Release 12.0 T are also in Release 12.0(7)XR2.
For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0 .
For information on caveats in Cisco IOS Release 12.0 T, see Caveats for Cisco IOS Release 12.0 T, which lists severity 1 and 2 caveats and is located on CCO and the Documentation CD-ROM.
Cisco IOS Release 12.0(7)XR2 includes bug fixes to Release 12.0(7)XR1. Those caveats from Release 12.0(7)XR1 not closed or resolved in Release 12.0(7)XR2 are still open. Please refer to the "Open CaveatsRelease 12.0(7)XR1" for details on those caveats not closed or resolved in Release 12.0(7)XR2.
All the caveats listed in this section are closed or resolved in Cisco IOS Release 12.0(7)XR2.
dial-peer voice 100 pots destination-pattern 408..... port 0:D
This section describes possibly unexpected behavior by Release 12.0(7)XR1 and describes only severity 1 and 2 caveats:
The following sections describe the documentation available for the Cisco AS5300 universal access servers. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.
Use these release notes with these documents:
The following documents are specific to Release 12.0 and are located on CCO and the Documentation CD-ROM:
These documents are available for the Cisco AS5300 universal access servers on CCO and the Documentation CD-ROM:
On CCO at:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
Feature modules describe new features supported by Release 12.0 XR2 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
Table 7 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| Transparent Bridging |
| X.25 over ISDN |
| Interface Configuration Overview |
| IP Overview |
| AppleTalk |
| Network Protocols Overview |
| AAA Security Services |
| Switching Services |
| Wide-Area Network Overview |
| Voice over IP |
| Policy-Based Routing |
|
|
For service and support for a product purchased from a reseller, contact the reseller, who offers a wide variety of Cisco service and support programs described in "Service and Support" of Cisco Information Packet that shipped with your product.
For service and support for a product purchased directly from Cisco, use CCO.
If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can reach CCO in the following ways:
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which package that ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.

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Posted: Wed Feb 16 01:16:04 PST 2000
Copyright 1989 - 2000©Cisco Systems Inc.