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September 11, 2000
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hardcopy documents were printed. |
These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 12.0(13). These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Cisco IOS Release 12.0, see Caveats for Cisco IOS Release that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
The Cisco AS5300 universal access servers provide a versatile data communications platform that performs two functions in a single modular chassis depending on the installed feature cards and Cisco IOS images:
The remote access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, and also medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from analog dial access services to digital dial access services.
The Cisco AS5300/Voice Gateway is a versatile data communications platform that provides the functions of an access server, router, and digital modem(s) in a single modular chassis. The Cisco AS5300 includes three feature card slots: one holds a T1/E1/PRI feature card, and the other two support modem feature cards or voice digital signal processor (DSP) feature cards. When equipped with modem cards, the Cisco AS5300 serves as a remote access concentrator for dial-up (modem or ISDN) Internet access. When equipped with voice feature cards and Cisco Voice IOS, the Cisco AS5300/Voice Gateway serves as a voice (VoIP) gateway. By using one slot for modems and the other for voice DSPs, the Cisco AS5300 can serve in both capacities. Modem, voice, or fax calls are routed to the appropriate cards/resources via Dialed Number Identification Service (DNIS).
For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.0(13), see "New and Changed Information" section and "Related Documentation" section.
This section describes the system requirements for Cisco IOS Release 12.0:
| Feature Set | Images | Flash Memory Recommended | DRAM Memory Recommended | Runs From |
|---|---|---|---|---|
IP | c5300-i-mz | 8 MB | 32 MB | RAM |
IP Plus | c5300-is-mz | 8 MB | 32 MB | RAM |
IP Plus 40 | c5300-is40-mz | 8 MB | 32 MB | RAM |
IP Plus IPSec 56 | c5300-is56i-mz | 8 MB | 32 MB | RAM |
Desktop | c5300-d-mz | 8 MB | 32 MB | RAM |
Desktop Plus | c5300-ds-mz | 8 MB | 32 MB | RAM |
Enterprise | c5300-j-mz | 8 MB | 32 MB | RAM |
Enterprise Plus | c5300-js-mz | 8 MB | 32 MB | RAM |
Enterprise Plus 40 | c5300-js40-mz | 8 MB | 32 MB | RAM |
Enterprise Plus IPSec 56 | c5300-js56i-mz | 8 MB | 32 MB | RAM |
Cisco IOS Release 12.0 supports the Cisco AS5300.
For detailed descriptions of the new hardware features, see "New and Changed Information" section.
| Interface and Modem Cards | Product Description | In1 |
|---|---|---|
| Interface Card | Ethernet RJ-45 | (#) |
Ethernet/Fast Ethernet (RJ-45) |
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ISDN PRI |
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E1-G.703/G.704 |
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Channelized T1 (4 ports) without serial support |
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Channelized E1 (4 ports) without serial support |
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Voice over IP (VoIP) feature card (VFC) |
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| Modem Cards | MICA modems |
|
Microcom 56K modems |
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To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:
router> show version Cisco Internetwork Operating System Software IOS (tm) 12.0 Software c5300-js-mz, Version 12.0(13), RELEASE SOFTWARE
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm
Cisco IOS Release 12.0 and later includes bundled modem code, which is the firmware or portware that runs on the Microcom 12-port and MICA 6-port modem cards. Modem code is bundled with the Cisco IOS software image to eliminate the need to store separate modem code. When the access server starts, the Cisco IOS software unpacks the modem code and loads the proper code on the modem cards. Table 3 lists bundled modem code versions.
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Note The Cisco factory could have installed a later version of modem code than the one bundled with the Cisco IOS software. The factory installs modem code in Flash memory and maps that code to the modems. For information about installing Microcom 12-port modem cards and how Cisco IOS software uses Microcom modem code, see Installing 56K 12-Port Modem Modules in Cisco AS5300 Universal Access Servers and the Cisco AS5300 Universal Access Server Software Configuration Guide. For information about installing MICA 6-port modem cards and how Cisco IOS software uses MICA modem code, see Installing 6-Port Modules and Carrier Cards in Cisco AS5300 Universal Access Servers and the Cisco AS5300 Universal Access Server Software Configuration Guide. |
The Cisco IOS Software Upgrade Planner on CCO contains information about downloading software. To access this document from CCO, click Login on the CCO home page to access all information. From the CCO home page, go to the Service & Support area menu, click Software Center, then Cisco IOS Software or IOS Upgrade Planner.
The modem code release notes are on CCO and on the Documentation CD-ROM:
Additional information regarding Cisco IOS software compatibility is located in Cisco AS5X00 MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software Compatibility Matrixes at:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/as5200/as52mfw/cm/mca6port.htm
Microcom firmware compatibility issues are discussed in 56K Digital 12-Port Modem Module Compatibility Matrix (56K Modem) for Cisco AS5200/AS5300 at:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/mod_info/cm/56k12prt.htm
| Modem Code Modules | Current Bundled Modem Code Version | Cisco IOS Software Releases |
|---|---|---|
MICA Portware (V.110) | 2.7.1.0 | Release 12.0(5)T and later |
Microcom Firmware (56K V.90) | 5.1.20 | Release 12.0(5)T and later |
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Note The Cisco factory could have installed a later version of modem code than the one bundled with the Cisco IOS software. When this happens, the factory installs modem code in Flash memory and maps that code to the modems. Unless you fully understand how Cisco IOS software uses modem code, it is important to keep the factory configuration. |
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
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Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com. |
Table 4 lists the features and feature sets supported by the Cisco AS5300 in Cisco IOS Release 12.0 and uses the following conventions:
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Note This feature set table might contain a selected list of features. This table might not be cumulative or list all the features in each image. |
| Feature | Software Images by Feature Sets | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| IP | IP Plus | IP Plus 40 | IP Plus IPSec 56 | Desktop | Desktop Plus | Enter- prise | Enter- prise Plus | Enter- prise Plus 40 | Enter- prise Plus IPSec 56 | |
| IBM Support |
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APPN High-Performance Routing | No | No | No | No | No | No | No | No | No | No |
APPN MIB Enhancements | No | No | No | No | No | No | No | No | No | No |
APPN over Ethernet LAN Emulation | No | No | No | No | No | No | No | No | No | No |
APPN Scalability Enhancements | No | No | No | No | No | No | No | No | No | No |
Bisync Enhancements:
| No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
Cisco MultiPath Channel (CMPC) | No | No | No | No | No | No | No | No | No | No |
DLSw+ Enhancements:
| No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
FRAS Enhancements:
| No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
RIF Passthru in DLSw+ | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
SRB over FDDI on Cisco 4000-M, 4500-M, and 4700-M Routers | No | No | No | No | No | No | No | No | No | No |
TN3270 LU Nailing | No | No | No | No | No | No | No | No | No | No |
TN3270 Server Enhancements | No | No | No | No | No | No | No | No | No | No |
Token Ring LANE | No | No | No | No | No | No | No | No | No | No |
Tunneling of Asynchronous Security Protocols | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Internet |
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DRP Server Agent | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
DRP Server Agent Enhancements | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| IP Routing |
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Easy IP (Phase 1) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
IP Enhanced IGRP Route Authentication | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
PIM Version 2 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
TCP Enhancements:
| Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| LAN Support |
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AppleTalk Access List Enhancements | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
DECnet Accounting | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
IPX Named Access Lists | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
IPX SAP-after-RIP | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
NLSP Enhancements | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
NLSP Multicast Support | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
| Management |
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Cisco Call History MIB Command Line Interface | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Cisco IOS Internationalization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Entity MIB, Phase 1 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
SNMPv2C | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
SNMP Inform Requests | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
Virtual Profiles | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
VPDN MIB | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
VPDN MIB and Syslog Facility | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Multimedia |
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IP Multicast Load Splitting across Equal-Cost Paths | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
IP Multicast over ATM Point-to-Multipoint Virtual Circuits | No | No | No | No | No | No | No | No | No | No |
PIM Version 2 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
IP Multicast over Token Ring LANs | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Stub IP Multicast Routing | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Quality of Service |
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RTP Header Compression | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Security |
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Automated Double Authentication | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Certificate Authority Interoperability | No | No | No | Yes | No | No | No | No | No | Yes |
Double Authentication | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Encrypted Kerberized Telnet | No | No | No | No | No | No | No | No | No | Yes |
HTTP Security | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Internet Key Exchange Security Protocol | No | No | No | Yes | No | No | No | No | No | Yes |
IPSec Network Security | No | No | No | Yes | No | No | No | No | No | Yes |
MS-CHAP Support | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
Named Method Lists for AAA Authentication and Accounting | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Per-User Configuration | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Reflexive Access Lists | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
TCP Intercept | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
Vendor-Proprietary RADIUS Attributes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Vendor-Proprietary RADIUS -Additional Attributes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Switching |
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AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
CLNS and DECnet Fast Switching over PPP | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
DECnet/VINES/XNS over ISL:
| No | No | No | No | No | No | Yes | Yes | No | No |
Fast-Switched Policy Routing | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
IPX Routing over ISL Virtual LANs | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
VIP Distributed Switching Support for IP Encapsulated in ISL | No | No | No | No | No | No | No | No | No | No |
| Terminal Services |
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Telnet Extensions for Dialout | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Virtual Templates for Protocol Translation | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
| WAN Optimization |
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ATM MIB Enhancements | No | No | No | No | No | No | No | No | No | No |
PAD Enhancements | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
PAD Subaddressing | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| WAN Services |
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Always On/Dynamic ISDN (AO/DI) | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
Bandwidth Allocation Control Protocol | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Dialer Watch | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
E1 R2 Country Support | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
E1 R1 Support for only Taiwan1 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Enhanced Local Management Interface (ELMI) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Frame Relay Enhancements | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Frame Relay MIB Extensions | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Frame Relay Router ForeSight | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
ISDN Advice of Charge | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
ISDN Caller ID Callback | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
ISDN NFAS | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Layer 2 Forwarding—Fast Switching | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
Leased-Line ISDN at 128 kbps | No | No | No | No | No | No | No | No | No | No |
Microsoft Point-to-Point Compression (MPPC) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
MS Callback | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Modem Management Enhancements | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Multiple ISDN Switch Types | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
National ISDN Switch Types for BRI and PRI Interfaces (NI2) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
PPP over ATM | No | No | No | No | No | No | No | No | No | No |
Stackable Home Gateway | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
Switched 56K Digital Connections | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Telnet Extensions for Dialout | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
X.25 Enhancements | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
X.25 on ISDN | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
X.25 Switching between PVCs and SVCs | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
X.28 Emulation | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 1E1 R1 signaling support for Taiwan requires MICA portware version 2.3.1.0. |
The following is a list the new hardware and software feature categories supported by the Cisco AS5300 for Cisco IOS Release 12.0. These categories are broken down by feature in Table 4.
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.
| Deprecated MIB | Replacement |
|---|---|
OLD-CISCO-APPLETALK-MIB | RFC1243-MIB |
OLD-CISCO-CHASSIS-MIB | ENTITY-MIB |
OLD-CISCO-CPUK-MIB | To be decided |
OLD-CISCO-DECNET-MIB | To be decided |
OLD-CISCO-ENV-MIB | CISCO-ENVMON-MIB |
OLD-CISCO-FLASH-MIB | CISCO-FLASH-MIB |
OLD-CISCO-INTERFACES-MIB | IF-MIB CISCO-QUEUE-MIB |
OLD-CISCO-IP-MIB | To be decided |
OLD-CISCO-MEMORY-MIB | CISCO-MEMORY-POOL-MIB |
OLD-CISCO-NOVELL-MIB | NOVELL-IPX-MIB |
OLD-CISCO-SYS-MIB | (Compilation of other OLD* MIBs) |
OLD-CISCO-SYSTEM-MIB | CISCO-CONFIG-COPY-MIB |
OLD-CISCO-TCP-MIB | CISCO-TCP-MIB |
OLD-CISCO-TS-MIB | To be decided |
OLD-CISCO-VINES-MIB | CISCO-VINES-MIB |
OLD-CISCO-XNS-MIB | To be decided |
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release , which lists severity 1 and 2 caveats for Cisco IOS Release 12.0 and is located on CCO and the Documentation CD-ROM.
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
The following sections describe the documentation available for the Cisco AS5300. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
The following documents are specific to Cisco IOS Release 12.0 and are located on CCO and the Documentation CD-ROM:
|
Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
These documents are available for the Cisco AS5300 on CCO and the Documentation CD-ROM:
On CCO at:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
Table 6 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form ordered.
|
Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| Transparent Bridging |
| X.25 over ISDN |
| Interface Configuration Overview |
| IP Overview |
| AppleTalk |
| Network Protocols Overview |
| AAA Security Services |
| Switching Services |
| Wide-Area Network Overview |
| Voice over IP |
| Policy-Based Routing |
|
|
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CC, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.
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CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
Language | E-mail Address |
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
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San Jose, CA 95134-9883
We appreciate and value your comments.
Posted: Thu Sep 7 15:24:02 PDT 2000
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