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Table of Contents

Release Notes for Cisco 3600 Series for Cisco IOS Release 12.0 XH2

Release Notes for Cisco 3600 Series for Cisco IOS Release 12.0 XH2

November 15, 1999

These release notes for the Cisco 3600 series routers support Cisco IOS Release 12.0 XH2, up to and including Release 12.0(4)XH2. These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of the software caveats that apply to Release 12.0(4)XH2, see the "Caveats" section and .  The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0  on CCO and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

Introduction

The Cisco 3600 series includes the Cisco 3620 and Cisco 3640 routers. As modular solutions, the Cisco 3620 and Cisco 3640 enable corporations to increase dial-up intensity and take advantage of current and emerging WAN technologies and networking capabilities. The Cisco 3600 series routers are fully supported by Cisco IOS software, which includes dial-up connectivity, LAN-to-LAN routing, data and access security, WAN optimization, and multimedia features.

System Requirements

This section describes the system requirements for Release 12.0(4)XH2 and includes the following sections:

Memory Requirements


Table 1: Memory Requirements for the Cisco 3600 Series
Feature Set by Platform Image Name Required Flash Memory Required DRAM Memory Runs from
Cisco 3620

IP/H.323, Gatekeeper, Proxy

c3620-ix-mz

8 MB

32 MB

RAM

Enterprise Plus IPSec 56

c3620-js56i-mz

16 MB

48 MB

RAM

Cisco 3640

IP/H.323, Gatekeeper, Proxy

c3640-ix-mz

8 MB

32 MB

RAM

Enterprise Plus

c3640-js-mz

16 MB

48 MB

RAM

Enterprise Plus IPSec 56

c3640-js56i-mz

16 MB

48 MB

RAM

Hardware Supported

Cisco IOS Release 12.0(4)XH2 supports the Cisco 3600 series routers:


Note For important information about the ATM OC3 network modules and compatibility with the Cisco 3620 router, please review the field notice on CCO at: http://www.cisco.com/warp/customer/770/51.shtml 


Table 2: Supported Interfaces for the Cisco 3600 Series
Interface, Network Module, or Data Rate Platforms Supported
Dial Access Network Modules

16- and 32-port Asynchronous network module

Cisco 3620 and 3640 series

6- to 30-port Integrated Digital Modems network module

Cisco 3620 and 3640 series

8- or 16-port Integrated Analog network module

Cisco 3620 and 3640 series

LAN Interfaces

1- and 4-port Ethernet (AUI and 10BaseT)

Cisco 3620 and 3640 series

1-port Fast Ethernet (100BaseTX and 100BaseFX)

Cisco 3620 and 3640 series

Mixed Media Network Modules

1-port 10/100BaseTX with 1-port Channelized/PRI E1 balanced mode

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 1-port Channelized/PRI E1 unbalanced mode

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 1-port Channelized/PRI T1

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 1-port Channelized/PRI T1 with CSU

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 2-port Channelized/PRI E1 balanced mode

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 2-port Channelized/PRI E1 unbalanced mode

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 2-port Channelized/PRI T1

Cisco 3620 and 3640 series

1-port 10/100BaseTX with 2-port Channelized/PRI T1 with CSU

Cisco 3620 and 3640 series

1 Ethernet and 2 WAN card slots

Cisco 3620 and 3640 series

1 Ethernet, 1 Token Ring, and 2 WAN card slots

Cisco 3620 and 3640 series

2 Ethernet and 2 WAN card slots

Cisco 3620 and 3640 series

Voice/Fax Interfaces and Network Modules1

1- and 2-port Voice/Fax network module

Cisco 3620 and 3640 series with Voice/Fax network module

2-port E&M Voice interface card

Cisco 3620 and 3640 series

2-port FXO Voice interface card

Cisco 3620 and 3640 series with Voice/Fax network module

2-port FXS Voice interface card

Cisco 3620 and 3640 series with Voice/Fax network module

2-port BRI Voice interface card

Cisco 3620 and 3640 series with Voice/Fax network module

WAN Data Rates

48/56/64 kbps

Cisco 3620 and 3640 series

1.544/2.048 Mbps

Cisco 3620 and 3640 series

Up to 8 Mbps on 4-port Serial network module

Cisco 3620 and 3640 series

52 Mbps max using High-Speed Serial Interface (HSSI) network module

Cisco 3620 and 3640 series

155 Mbps on ATM OC3 network modules

Cisco 3620 and 3640 series

WAN Interfaces and Network Modules

1- and 2-port Channelized T1 and E1 network module

Cisco 3620 and 3640 series

1-port ATM-25 network modules2

Cisco 3620 and 3640 series

1-port BRI with NT or S/T WAN interface card

Cisco 3620 and 3640 series

1-port High Speed Serial Interface (HSSI) network module

Cisco 3620 and 3640 series

4- and 8-port BRI network module with NT1

Cisco 3620 and 3640 series

4- and 8-port BRI network module with S/T interface

Cisco 3620 and 3640 series

4- and 8-port Synchronous/Asynchronous

Cisco 3620 and 3640 series

4-port Serial

Cisco 3620 and 3640 series

56/64 kbps DSU/CSU

Cisco 3620 and 3640 series

T1 WAN interface card

Cisco 3620 and 3640 series

T1 with Integrated DSU/CSU

Cisco 3620 and 3640 series

ATM OC3 network module with multimode fiber and OC3 uplink port

Cisco 3620 and 3640 series

ATM OC3 network module with single-mode intermediate reach fiber and OC3 uplink port (VPD)

Cisco 3620 and 3640 series

ATM OC3 network module with single-mode long reach fiber and OC3 uplink port

Cisco 3620 and 3640 series

Other Network Modules

Compression network module

Cisco 3620 and 3640 series

1The Voice/Fax network modules require Cisco IOS Plus feature sets.
2The ATM-25 network modules require Cisco IOS Plus feature sets.

Determining the Software Version

To determine the version of Cisco IOS software currently running on your device, log in to the router and enter the show version EXEC command:

Router> show version
Cisco Internetwork Operating System Software
IOS (tm) 3620 Software (C3620-JS-MZ), Version 12.0(4)XH2, RELEASE SOFTWARE
 

Upgrading to a New Software Release

For information about upgrading to a new software release, see the Cisco IOS Software Release 11.3 Upgrade Paths and Packaging Simplification (#703: 12/97) product bulletin located on CCO at:

Service & Support: Product Bulletins: Software

Under Cisco IOS 11.3, click on Cisco IOS Software Release 11.3 Upgrade Paths (#703: 12/97).

Feature Set Tables

Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.


Table 3: Feature Sets Supported by the Cisco 3600 Series
Feature Set Image Name Feature Set Matrix Term Software Image Platforms

IP Standard
Feature Sets

IP, H.323 Gtkpr Prxy

Basic, H.323

c3620-ix-mz, c3640-ix-mz

Cisco 3620, Cisco 3640

Enterprise Standard
Feature Sets

Enterprise Plus

Plus

c3640-js-mz

Cisco 3640

Enterprise Plus IPSec 56

Plus, IPSec 56

c3620-js56i-mz, c3640-js56i-mz

Cisco 3620, Cisco 3640

Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 4 list the features and feature sets supported by the Cisco 3600 series in Cisco IOS Release 12.0(4)XH2 and uses the following conventions:


Note These feature set tables only contain a selected list of features. This table is not cumulative---nor does it list all the features in each image.


Table 4: Feature Lists by Feature Sets for the Cisco 3600 Series
Features In IP Enterprise Plus Enterprise Plus IPSec 56i
Connectivity
Layer 2 Tunnel Protocol (L2TP)

No

Yes

Yes

RIP Enhancements

Yes

Yes

Yes

SNMP version 3

Yes

Yes

Yes

IBM Support
DLSw+ RSVP

No

Yes

Yes

DLSw+ Enhanced Load Balancing

No

Yes

Yes

DLSw+ Peer Clusters

No

Yes

Yes

Token Ring Interswitch Link

Yes

Yes

Yes

IP Routing

Easy IP Phase 2- DHCP Server

(1)

Yes

Yes

Yes

Flow Random Early Detection

(3)

Yes

Yes

Yes

OSPF Packet Pacing

(1)

Yes

Yes

Yes

OS_IFSS

Yes

Yes

Yes

Response Time Reporter Enhancements

(3)

Yes

Yes

Yes

Service Provider 1

(3)

No

No

No

NetFlow Policy Infrastructure

(3)

Yes

Yes

Yes

Web Cache Communications Protocol V2 (WCCPv2)

(3)

Yes

Yes

Yes

Management
1FE2P Network Module

(1)

Yes

Yes

Yes

ISDN MIB RFC 2127

(1)

Yes

Yes

Yes

Process MIB

(3)

Yes

Yes

Yes

Quality of Service
CLI String Search

(1)

Yes

Yes

Yes

Security
Cisco IOS Firewall Feature Set Platform Support

(1)

No

No

Yes

IPSec Triple DES

(2)

No

No

No

Switching
Cisco IOS STP Enhancements

(1)

No

Yes

Yes

Voice
BRI Voice over IP: VIC-2BRI-S/T-TE

(3)

No

Yes

Yes

Voice Over Frame Relay, FRF.11 and FRF.12

(4)

No

Yes

Yes

Settlement for Packet Voice

(4)XH

No

Yes

Yes

Debit Card for Packet Telephony on Cisco Access Platforms

(4)XH

No

Yes

Yes

TCLWare

(4)XH

No

Yes

Yes

Interactive Voice Response for Cisco Access

(4)XH

No

Yes

Yes

H.323 Version 2 Support

(4)XH

No

Yes

Yes

WAN Services
Annex-G (X.25 over Frame Relay)

(3)

Yes

Yes

Yes

ATM OC3 NM

(3)

No

Yes

Yes

IOS IEEE 802.1Q Support

(1)

No

Yes

Yes

ISDN Dynamic Multiple Encaps for Dial-in

(4)

Yes

Yes

Yes

ISDN LAPB-TA

(4)

Yes

Yes

Yes

Mobile IP

(1)

No

Yes

Yes

Modem over ISDN BRI1

(3)

Yes

Yes

Yes

PPP Over Frame Relay

(1)

Yes

Yes

Yes

R2 Signaling

(1)

Yes

Yes

Yes

Time-based Access Lists

(1)

Yes

Yes

Yes

X.25 over ISDN D Channel

(1)

Yes

Yes

Yes

X.25 Load Balancing

(3)

No

No

No

1Cisco 3640 routers only

New and Changed Information

The following sections list the new hardware and software features supported by the Cisco 3600 series for Release 12.0(4)XH2.

Settlements for Packet Voice

Internet voice telephony is often used for toll bypass by using an existing data network or the Internet instead of PSTN trunking. Calls of this nature require an originating and terminating gateway to be completed. When the originating and terminating voice gateways are owned by two different carriers, settlement between these carriers is required. The Settlements for Packet Voice project implements a standardized settlement protocol, which can be implemented between different vendors, gateways, and voice settlement servers.

Debit Card for Packet Telephony on Cisco Access Platforms

The Debit Card feature provides the ability to offer calling service with the use of debit accounting to service providers. The Debit Card for Packet Telephony on Cisco Access Platforms is one application supported by the Cisco Interactive Voice Response (IVR) feature. The IVR voice scripts have been modified to use Tool Command Language (TCL) scripts.

TCLWare

The Debit Card for Packet Telephony on Cisco Access Platforms feature requires the use of both Audio Files and TCL Scripts. Unzip and download the files to your TFTP server.

In addition, download the audio files and TCL scripts from the Access Products Service and Support site on CCO at the following "TCLWare" location:

http://www.cisco.com/kobayashi/sw-center/sw-access.shtml

Interactive Voice Response for Cisco Access

Cisco is building voice gateways to connect more traditional telephone networks to voice over IP (VoIP) networks. Customers who are installing VoIP networks often need a mechanism at the gateway to present a customized interface to the caller. The Interactive Voice Response (IVR) feature was first made available to customers with Cisco IOS Release 11.(3)NA2 with the Service Provider VoIP feature set. IVR, with the addition of scripts using Tool Command Language (TCL), is being introduced with Cisco IOS Release 12.0(4)XH. These TCL IVR scripts are the default scripts that must be used with the IVR application in Cisco IOS Release 12.0(4)XH and future releases.

IVR consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to:

H.323 Version 2 Support

H.323 Version 2 Support upgrades Cisco IOS software to comply with the mandatory requirements in the Version 2 specification. This upgrade enhances the existing Voice Over IP GateWay, the Multimedia Conference Manager (GateKeeper and Proxy), and the DTMF digital relay by using H.245.

DTMF is the tone generated on a touch-tone phone when you press keypad digits. The tones are compressed into a single stream at one end of a call and decompressed at the other end by using H.245 messages. However, doing this can lead to distortion, depending upon the CODEC used. Thus, the DTMF-relay is used to configure a method to transport DTMF tones generated after the call is established out-of-band. The three methods are:

H.323 Version 2 defines a lightweight registration procedure that requires full registration for initial registration, but uses an abbreviated renewal procedure to update the gatekeeper and minimize overhead. Lightweight registration requires each endpoint to specify a TimeToLive (TTL) value in its Registration Request (RRQ) message.

The H.323 Version 2 gateway supports the registration of fully-qualified E.164 numbers with the gatekeeper for phones connected directly to the gateway. Tunneling through H.225 User-to-User Information Element (UUIE) facilitates transparent handling of supplementary services between two endpoints through a VoIP network. This eliminates the need to interpret various supplementary signaling messages in the VoIP gateways.

The H.323 Version 2 gatekeeper selects a destination gateway by choosing a gateway from among all gateways registered in a zone by allowing you to assign selection priorities to these gateways based on the dialed prefix. Gateway resource reporting allows the gateway to notify the gatekeeper when H.323 resources are getting low. The gatekeeper uses this information to determine which gateway it will use to complete a call and maintains a separate gateway list ordered by priority for each of its zone-prefixes.

Important Notes

This section contains important information about using your Cisco IOS Release 12.0(4)XH2 software.


Note For important information about the ATM OC3 network modules and compatibility with the Cisco 3620 router, please review the field notice on CCO at: http://www.cisco.com/warp/customer/770/51.shtml 

Deprecated MIBs

Old Cisco Management Information Bases (MIBs) will be replaced in a future release. OLD-CISCO-* MIBS are currently being migrated into more scalable MIBs---without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in the following table.


Table 5: Deprecated MIBs
Deprecated MIB Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

In development

OLD-CISCO-DECNET-MIB

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBS)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

Limitations and Restrictions

The Settlement for Packet Voice feature is offered only in crypto images, so that Cisco can provide export controls.

Before you can download 56-bit or 56i encryption images, the image must first go through the entitlement process. This process makes sure that the image is from a registered DNS address and that the images are not coming from an encryption-restricted country (Iraq, Libya, etc.). You can entitle yourself by filling out the forms located at the following URL:

http://www.cisco.com/kobayashi/library/12.0

Once you are entitled, you can see crypto images in the upgrade planner. You do not have to entitle yourself again, unless you come from a different host. You do not have to entitle yourself for every release. Entitlement is good for all releases.

If there are any problems with your entitlement, you will either be directed to help on DNS registration (if that is your problem), or your case will be escalated to David Moore in ECRA who will review it himself.

Also, all users MUST be entitled before they can receive 56 or 56i images. Never give a 56 or 56i image to a customer if you are uncertain about their entitlement status.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.

This section only contains open and resolved caveats for the current Cisco IOS maintenance release.

All caveats in Release 12.0 and Release 12.0T are also in Release 12.0(4)XH2.

For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0, which lists severity 1 and 2 caveats, and is located on CCO and the Documentation CD-ROM.

For information on caveats in Cisco IOS Release 12.0T, see Caveats for Cisco IOS Release 12.0T on CCO and the Documentation CD-ROM.


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Service & Support: Online Technical Support: Software Bug Toolkit II or at http://www.cisco.com/support/bugtools.

Open Caveats---Release 12.0(4)XH2

This section describes possibly unexpected behavior by Release 12.0(4)XH2 and describes only severity 1 and 2 caveats:

Miscellaneous

Callgen remains in SETUP state while making a call through an E&M interface.
The router configured as the standby gatekeeper fails to complete the call after the primary gatekeeper is shutdown. The h225 channel is terminated with error number 134.
H323 traffic is taking a data path to the destination when an ASR path is configured.

Resolved Caveats---Release 12.0(4)XH2

Because Release 12.0(4)XH2 is a stand-alone release, there are no resolved caveats.

Related Documentation

The following sections describe the documentation available for the Cisco 3600 series. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.

Use these release notes with the documents listed in the following sections:

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.0T, and are located on CCO and the Documentation CD-ROM:

On CCO at:
Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
Service & Support: Technical Documents
On CCO at:
Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats: Caveats for Cisco IOS Release 12.0 T
Oon the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS 12.0: Caveats: Caveats for Cisco IOS Release 12.0 T

Platform-Specific Documents

The documents listed below are available for the Cisco 3600 series routers. These documents are also available online at Cisco Connection Online (CCO) and on the Documentation CD-ROM:

On CCO at:

Service & Support: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers

On the Documentation CD-ROM at:

Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series Routers

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.0T and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO at:

Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

You can reach these documents on CCO at:

Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

You can reach these documents on the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

Release 12.0 Documentation Set

Table 6 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.


Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

To reach the Cisco IOS documentation set from CCO, click on this path:

Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

To reach the Cisco IOS documentation set on the Documentation CD-ROM, click on this path:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0


Table 6: Cisco IOS Software Release 12.0 Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Token Ring Inter-Switch Link
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
Cisco Database Connection
NCIA Client/Server Topologies
Cisco Mainframe Channel Connection
Airline Product Set

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial-In Port Setup
Dial-In Terminal Services
Dial-on-Demand Routing (DDR)
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
ISDN
X.25 over ISDN
VPDN
Dial Business Solutions and Examples

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

Interface Configuration Overview

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing
IP Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide

  • Voice, Video, and Home Applications Command Reference

Voice over IP
Voice over Frame Relay
Voice over ATM
Voice over HDLC
Video Support
Universal Broadband Features

  • Quality of Service Solutions Configuration Guide

  • Quality of Service Solutions Command Reference

Classification
Scheduling
Packet Drop
Traffic Shaping
ATM QoS
SNA QoS
Line Protocols

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

Service and Support

For service and support for a product purchased from a reseller, contact the reseller. Resellers offer a wide variety of Cisco service and support programs, which are described in the section "Service and Support" in the information packet that shipped with your product.


Note If you purchased your product from a reseller, you can reach CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.

For service and support for a product purchased directly from Cisco, use CCO.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO login account, you can access the following URL, which contains links and helpful tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO  and click on this path: Products & Technologies: Products: Technical Tips.

The following sections are provided from the Technical Tips page:

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can reach CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also reach Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.





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Posted: Fri Nov 12 14:10:43 PST 1999
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