|
|
September 11, 2000
These release notes for Cisco 3600 series support Cisco IOS Release 12.0, up to and including Release 12.0(13). These release notes are updated as needed to describe new features, memory recommendations, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Release 12.0(13), see Caveats for Cisco IOS Release 12.0 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
The Cisco 3600 series includes the Cisco 3620 and Cisco 3640 routers. As modular solutions, the Cisco 3620 and Cisco 3640 enable corporations to increase dial-up intensity and take advantage of current and emerging WAN technologies and networking capabilities. The Cisco 3600 series routers are fully supported by Cisco IOS software, which includes dial-up connectivity, LAN-to-LAN routing, data and access security, WAN optimization, and multimedia features.
This section describes the system requirements for Release 12.0(13) and includes the following sections:
Table 1 describes the feature set memory recommendations for the Cisco 3600 series for Cisco IOS Release 12.0(13).
| Feature Set by Platform | Image Name | Flash Memory | DRAM Memory | Runs from | |
|---|---|---|---|---|---|
| Cisco 3620 | IP | c3620-i-mz | 4 MB | 24 MB | RAM |
IP Plus | c3620-is-mz | 8 MB | 32 MB | RAM | |
IP Plus 40 | c3620-is40-mz | 8 MB | 32 MB | RAM | |
IP Plus IPSec 56 | c3620-is56i-mz | 8 MB | 32 MB | RAM | |
IP/IPX/AT/DEC | c3620-d-mz | 8 MB | 24 MB | RAM | |
IP/IPX/AT/DEC Plus | c3620-ds-mz | 8 MB | 32 MB | RAM | |
Enterprise Plus | c3620-js-mz | 8 MB | 48 MB | RAM | |
Enterprise Plus IPSec 56 | c3620-js56i-mz | 8 MB | 48 MB | RAM | |
Enterprise/APPN Plus | c3620-ajs-mz | 16 MB | 48 MB | RAM | |
Enterprise/APPN Plus IPSec 56 | c3620-ajs56i-mz | 16 MB | 48 MB | RAM | |
| Cisco 3640 | IP | c3640-i-mz | 4 MB | 24 MB | RAM |
IP Plus | c3640-is-mz | 8 MB | 32 MB | RAM | |
IP Plus 40 | c3640-is40-mz | 8 MB | 32 MB | RAM | |
IP Plus IPSec 56 | c3640-is56i-mz | 8 MB | 32 MB | RAM | |
IP/IPX/AT/DEC | c3640-d-mz | 8 MB | 24 MB | RAM | |
IP/IPX/AT/DEC Plus | c3640-ds-mz | 8 MB | 32 MB | RAM | |
Enterprise Plus | c3640-js-mz | 8 MB | 48 MB | RAM | |
Enterprise Plus IPSec 56 | c3640-js56i-mz | 8 MB | 48 MB | RAM | |
Enterprise/APPN Plus | c3640-ajs-mz | 16 MB | 48 MB | RAM | |
Enterprise/APPN Plus IPSec 56 | c3640-ajs56i-mz | 16 MB | 48 MB | RAM | |
Cisco IOS Release 12.0(13) supports the Cisco 3600 series routers:
For detailed descriptions of the new hardware features for Release 12.0(13), refer to the Cross-Platform Release Notes for Cisco IOS Release 12.0 .
Table 2 lists the supported interfaces for Cisco IOS Release 12.0(13) for the Cisco 3600 Series.
| Interface, Network Module, or Data Rate | Platforms Supported | |
|---|---|---|
| Dial Access Network Modules | 16- and 32-port asynchronous network module | All Cisco 3600 series |
6- to 30-port integrated digital modems network module | All Cisco 3600 series | |
8- or 16-port integrated analog network module | All Cisco 3600 series | |
| LAN Interfaces | 1- and 4-port Ethernet (AUI and 10BaseT) | All Cisco 3600 series |
4/16 Mbps Token Ring | All Cisco 3600 series | |
Fast Ethernet (100BaseTX and 100BaseFX) | All Cisco 3600 series | |
| Voice/Fax Interfaces and Network Modules1 | 1- and 2-port voice/fax network module | All Cisco 3600 series with voice/fax network module |
2-port E&M voice interface card | All Cisco 3600 series | |
2-port FXO voice interface card | All Cisco 3600 series with voice/fax network module | |
2-port FXS voice interface card | All Cisco 3600 series with voice/fax network module | |
| WAN Data Rates | 48/56/64 kbps | All Cisco 3600 series |
1.544/2.048 Mbps | All Cisco 3600 series | |
Up to 8 Mbps on 4-port serial network module | All Cisco 3600 series | |
52 Mbps max using High-Speed Serial Interface (HSSI) network module | All Cisco 3600 series | |
| WAN Interfaces and Network Modules2 | 1- and 2-port channelized T1 and E1 network module | All Cisco 3600 series |
1-port ATM-25 network modules for the Cisco 3600 series | All Cisco 3600 series | |
1-port BRI with NT or S/T WAN interface card | All Cisco 3600 series | |
1-port HSSI network module | All Cisco 3600 series | |
4- and 8-port BRI network module with NT1 | All Cisco 3600 series | |
4- and 8-port BRI network module with S/T interface | All Cisco 3600 series | |
4- and 8-port synchronous/asynchronous | All Cisco 3600 series | |
4-port serial | All Cisco 3600 series | |
56/64 kbps DSU/CSU | All Cisco 3600 series | |
T1 WAN interface card for Cisco 3600, Cisco 2600, and Cisco 1600 series | All Cisco 3600 series | |
T1 with integrated DSU/CSU for the Cisco 3600, Cisco 2600, and Cisco 1600 series | All Cisco 3600 series | |
| 1The Voice/Fax network modules require Cisco IOS Plus feature sets. 2The ATM-25 network modules require Cisco IOS Plus feature sets. |
To determine the version of Cisco IOS software running on your Cisco 3600 series, log in to the Cisco 3600 series and enter the show version EXEC command:
router>show version Cisco Internetwork Operating System Software IOS (tm) 3600 series Software (c3620-i-mz), Version 12.0(13), RELEASE SOFTWARE
For general information about upgrading to a new software release, see the product bulletin Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
On CCO at:
Software Center: Cisco IOS Software: Product Bulletins: Software
The Cisco IOS software is packaged in feature sets consisting of software imagesdepending on the platform. Each feature set contains a specific set of Cisco IOS features.
Table 3 lists the Cisco IOS software feature sets available for Cisco IOS Release 12.0(13).
| Feature Set | Feature Set Matrix Term | Software Image | Platforms | |
|---|---|---|---|---|
| IP Standard | IP | Basic1 | c3620-i-mz c3640-i-mz | Cisco 3620 Cisco 3640 |
IP Plus | Plus2 | c3620-is-mz c3640-is-mz | Cisco 3620 Cisco 3640 | |
IP Plus 40 | Plus, Plus 403 | c3620-is40-mz c3640-is40-mz | Cisco 3620 Cisco 3640 | |
IP Plus IPSec 56 | Plus, IPSec 564 | c3620-is56i-mz c3640-is56i-mz | Cisco 3620 Cisco 3640 | |
| IP/IPX/AppleTalk /DEC Standard | IP/IPX/AppleTalk/DEC | Basic | c3620-d-mz | Cisco 3620 Cisco 3640 |
IP/IPX/AppleTalk/DEC Plus | Basic, Plus | c3620-ds-mz | Cisco 3620 Cisco 3640 | |
| Enterprise Standard | Enterprise Plus | Plus | c3620-js-mz c3640-js-mz | Cisco 3620 Cisco 3640 |
Enterprise Plus IPSec 56 | Plus, IPSec 56 | c3620-js56i-mz c3640-js56i-mz | Cisco 3620 Cisco 3640 | |
| Enterprise/APPN Standard | Enterprise/APPN Plus | Plus | c3620-ajs-mz c3640-ajs-mz | Cisco 3620 Cisco 3640 |
Enterprise/APPN Plus IPSec 56 | Plus, IPSec 56 | c3620-ajs56i-mz c3640-ajs56i-mz | Cisco 3620 Cisco 3640 | |
| Service Provider Standard | Service Provider | Basic | c3620-p-mz c3640-p-mz | Cisco 3620 Cisco 3640 |
![]() |
Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com. |
Table 4, Table 5, Part 1, and Table 5, Part 2 list the features and feature sets supported by the Cisco 3600 series in Cisco IOS Release 12.0(13). All tables use the following conventions to identify features:
To determine the features that are available with each feature set for the entire Cisco 3600 series, see Table 4. To determine the additional features that are available with each feature set for the Cisco 3640 only, see Table 5, Part 1, and Table 5, Part 2.
![]() |
Note These feature set tables contain only selected lists of features. These tables are not cumulative or complete lists of all the features in each image. |
| Features | Feature Set | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| IP | IP Plus | IP Plus 40 | IP Plus IPSec 56 | IP/IPX/AT/ DEC | IP/IPX/AT/ DEC Plus | Enter- prise Plus | Enter- prise Plus IPSec 56 | Enter- prise/ APPN Plus | Enter- prise/ APPN Plus IPSec 56 | |
| IBM Support | ||||||||||
Bridging Code Rework | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
RIF Passthru in DLSw+ | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| IP Routing | ||||||||||
IP Type of Service and Precedence for GRE Tunnels (GRE VPN) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
OSPF Point to Multipoint | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Management | ||||||||||
Cisco IOS File System | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Entity MIB | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Expression MIB | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Conditionally Triggered Debugging | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
SNMP Inform Request | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
SNMP Manager | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Multimedia | ||||||||||
Protocol-Independent Multicasts (PIM) Version 2 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Scalability | ||||||||||
Airline Product Set (ALPS) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Additional Vendor-Proprietary RADIUS Attributes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Authenticating ACLs | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Automated Double Authentication | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Certificate Authority Interoperability | No | No | No | Yes | No | No | No | Yes | No | Yes |
Internet Key Exchange Security Protocol | No | No | Yes | Yes | No | No | No | Yes | No | Yes |
IPSec Network Security | No | No | No | Yes | No | No | No | Yes | No | Yes |
MS-CHAP Support | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
Named Method Lists for AAA Authentication and Accounting | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Subblock Phase 1 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Switching | ||||||||||
Enhanced ATM VC Configuration and Management | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| WAN Optimization | ||||||||||
DRP Server Agent | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| WAN Services | ||||||||||
Always On/Dynamic ISDN (AO/DI) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Dialer Watch | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Microsoft Point-to-Point Compression (MPPC) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
MS Callback | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
X.25 over ISDN D Channel | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Multiple ISDN Switch Types | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
National ISDN Switch Types | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Stackable Home Gateway | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Feature Set | |||||||
|---|---|---|---|---|---|---|---|
| Features | IP | IP Plus | IP Plus 40 | IP Plus IPSec 56 | IP/ IPX/ AT/ DEC | IP/ IPX/ AT/ DEC Plus | IP/ System Controller |
| IP Routing | |||||||
IP Type of Service and Precedence for GRE Tunnels (GRE VPN) | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
OSPF Point to Multipoint | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Management | |||||||
Cisco IOS File System | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Disk Logging | No | No | No | No | No | No | Yes |
Entity MIB | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Expression MIB | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
FTP Server | No | No | No | No | No | No | Yes |
Health Monitor | No | No | No | No | No | No | Yes |
Performance Data Collection | No | No | No | No | No | No | Yes |
Conditionally Triggered Debugging | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Shelf Discovery/ Auto configuration | No | No | No | No | No | No | Yes |
SNMP Manager | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
System Controller/5300 | No | No | No | No | No | No | Yes |
Virtual Console | No | No | No | No | No | No | Yes |
VPDN MIB and Syslog Facility | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Feature Set | ||||
|---|---|---|---|---|
| Features | Enter- prise Plus | Enter- prise Plus IPSec 56 | Enter- prise/ APPN Plus | Enter- prise/ APPN Plus IPSec 56 |
| IP Routing | ||||
IP Type of Service and Precedence for GRE Tunnels (GRE VPN) | Yes | Yes | Yes | Yes |
OSPF Point to Multipoint | Yes | Yes | Yes | Yes |
| Management | ||||
Cisco IOS File System | Yes | Yes | Yes | Yes |
Disk Logging | No | No | Yes | No |
Entity MIB | Yes | Yes | Yes | Yes |
Expression MIB | Yes | Yes | Yes | Yes |
FTP Server | No | No | Yes | No |
Health Monitor | No | No | Yes | No |
Performance Data Collection | No | No | Yes | No |
Conditionally Triggered Debugging | Yes | Yes | Yes | Yes |
Shelf Discovery/Autoconfiguration | No | No | Yes | No |
SNMP Manager | Yes | Yes | Yes | Yes |
System Controller/5300 | No | No | Yes | No |
Virtual Console | No | No | Yes | No |
The following sections list the new hardware and software features supported by the Cisco 3600 series for Release 12.0(13).
There are no new hardware features supported by the Cisco 3600 series in Cisco IOS Release 12.0(13).
There are no new software features supported by the Cisco 3600 series in Cisco IOS Release 12.0(13).
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBswithout affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 6.
| Deprecated MIB | Replacement |
|---|---|
OLD-CISCO-APPLETALK-MIB | RFC1243-MIB |
OLD-CISCO-CHASSIS-MIB | ENTITY-MIB |
OLD-CISCO-CPUK-MIB | In development |
OLD-CISCO-DECNET-MIB | In development |
OLD-CISCO-ENV-MIB | CISCO-ENVMON-MIB |
OLD-CISCO-FLASH-MIB | CISCO-FLASH-MIB |
OLD-CISCO-INTERFACES-MIB | IF-MIB CISCO-QUEUE-MIB |
OLD-CISCO-IP-MIB | In development |
OLD-CISCO-MEMORY-MIB | CISCO-MEMORY-POOL-MIB |
OLD-CISCO-NOVELL-MIB | NOVELL-IPX-MIB |
OLD-CISCO-SYS-MIB | (Compilation of other OLD* MIBs) |
OLD-CISCO-SYSTEM-MIB | CISCO-CONFIG-COPY-MIB |
OLD-CISCO-TCP-MIB | CISCO-TCP-MIB |
OLD-CISCO-TS-MIB | In development |
OLD-CISCO-VINES-MIB | CISCO-VINES-MIB |
OLD-CISCO-XNS-MIB | In development |
Beginning with Cisco IOS Release 12.0(7)XK, Cisco changed the product numbers used to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.
| Old Product Number | New Product Number | Release | Image Description |
|---|---|---|---|
S362CP-12.0.13= | S362CP-12013= | Cisco IOS Release 12.0(13) | Cisco 3620 Series IOS IP Plus |
S26CP-12.0.7XK= | S26CP-12007XK= | Cisco IOS Release 12.0(7)XK | Cisco 2600 Series IOS IP Plus |
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0 which lists severity 1 and 2 caveats for Release 12.0 and is located on CCO and the Documentation CD-ROM.
The following sections describe the documentation available for the Cisco 3600 series. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
The following documents are specific to Release 12.0 and are located on CCO and the Documentation CD-ROM:
![]() |
Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco Bug Toolkit: Cisco Bugtool Navigator II, or at http://www.cisco.com/support/bugtools. |
These documents are available for the Cisco 3600 series on CCO and the Documentation CD-ROM:
On CCO at:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 3600 Series
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROMunless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
Table 7 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.
![]() |
Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| Transparent Bridging |
| X.25 over ISDN |
| Interface Configuration Overview |
| IP Overview |
| AppleTalk |
| Network Protocols Overview |
| AAA Security Services |
| Switching Services |
| Wide-Area Network Overview |
| Voice over IP |
| Policy-Based Routing |
|
|
![]() |
Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
For service and support for a product purchased from a reseller, contact the reseller, who offers a wide variety of Cisco service and support programs described in "Service and Support" of Cisco Information Packet that shipped with your product.
If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the Web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact the TAC by e-mail, use one of the following:
Language | E-mail Address |
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Posted: Thu Sep 7 15:32:46 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.