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August 2, 1999
These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 11.3 NA, up to and including Release 11.3(11)NA. These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Release 11.3(11)NA, see the "Caveats" section and . The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 11.3 on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
The Cisco AS5300 universal access server is a versatile data communications platform that provides the functions of an access server, router, and digital modems in a single modular chassis. The access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, as well as medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from analog to digital dial access services.
For information on new features and Cisco IOS commands supported by Release 11.3 NA, refer to the "New and Changed Information" section and the "Related Documentation" section.
These release notes describe only Release 11.3 NA for Cisco AS5300 universal access servers and do not describe features that are available in Release 11.3 or other Release 11. 3 Early Deployment (ED) releases.
For information about features in Release 11.3, see the Cross-Platform Release Notes for Cisco IOS Release 11.3 on CCO and the Documentation CD-ROM.
For information about features in other platforms, see the Product Specific Release Notes for Cisco IOS Release 11.3 on CCO and the Documentation CD-ROM.
This section describes the system requirements for Release 11.3 NA:
Use the Cisco AS5300 universal access server in Cisco IOS Release 11.3(11)NA with VCWare Version 2.5x. Previous versions will not work.
Table 1 describes the memory requirements for Cisco AS5300 feature sets for Cisco IOS Release 11.3(11)NA.
| Feature Set | Image Name | Required Flash Memory | Required for Dual Image Flash | Required DRAM Memory | Runs From |
|---|---|---|---|---|---|
IP Plus | c5300-is-mz | 8 MB | 16 MB | 32 MB | RAM |
Desktop Plus | c5300-ds-mz | 8 MB | 16 MB | 32 MB | RAM |
Enterprise Plus | c5300-js-mz | 8 MB | 16 MB | 32 MB | RAM |
Cisco IOS Release 11.3 NA supports Cisco AS5300 universal access servers:
MICA modem cards are supported on the Cisco AS5300 and are subject to the boundaries described in the "Limitations and Restrictions" section .
To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command.
access_server> show version Cisco Internetwork Operating System Software IOS (tm) 5300 Software (c5300-is-mz), Version 11.3(11)NA, RELEASE SOFTWARE
For information about upgrading to a new software release, see the Cisco IOS Software Release 11.3 Upgrade Paths and Packaging Simplification product bulletin located on CCO at:
Service & Support: Product Bulletins: Software
Under Cisco IOS 11.3, click Cisco IOS Software Release 11.3 Upgrade Paths (#703: 12/97)
This product bulletin does not contain information specific to Cisco IOS Release 11.3, but provides generic upgrade information that may apply to Cisco IOS Release 11.3.
Microcode is the firmware or portware that runs on the Microcom 12-port or MICA 6-port modem cards. Microcode software images are bundled with the system software image---with the exception of the Channel Interface Processor (CIP) microcode (all system software images). Bundling eliminates the need to store separate microcode images. When the access server starts, the system software unpacks the microcode software bundle and loads the proper software on all the interface processor boards.
You can reach the release notes on CCO at:
Service & Support: Technical Documents: Cisco Product Documentation: Access Servers and Access Routers: Firmware and Portware Information
You can reach the release notes on the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Firmware and Portware Information
The show modemcap command lists all versions of modem code running on the modem modules, residing in system Flash, and bundled with Cisco IOS software. Enter the show modemcap command to help you decide if you need to update your modem code files.
The Cisco IOS Software Upgrade Planner on CCO contains information about downloading software. To access this document from CCO, click Login on the CCO home page to access all information. From the CCO home page, go to the Software Support area, click Software Center, then Cisco IOS Software or IOS Upgrade Planner.
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Release 11.3(11)NA supports the same feature sets as Release 11.3 T, but Release 11.3(11)NA can include new features supported by Cisco AS5300 universal access servers.
Table 2 lists the features and feature sets supported by Cisco AS5300 universal access servers in Cisco IOS Release 11.3 NA and uses the following conventions:
| Feature Set | ||||
|---|---|---|---|---|
| Feature | In | IP Plus | Desktop Plus | Enterprise Plus |
| IBM Support |
|
|
|
|
APPN High-Performance Routing |
| No | No | No |
APPN MIB Enhancements |
| No | No | No |
APPN over Ethernet LAN Emulation |
| No | No | No |
APPN Scalability Enhancements |
| No | No | No |
Bisync Enhancements:
|
| Yes | Yes | Yes |
Cisco MultiPath Channel (CMPC) |
| No | No | No |
DLSw+ Enhancements:
|
| Yes | Yes | Yes |
FRAS Enhancements:
|
| Yes | Yes | Yes |
RIF Passthru in DLSw+ | (3) | Yes | Yes | Yes |
SRB over FDDI on Cisco 4000-M, 4500-M, and 4700-M Routers |
| No | No | No |
TN3270 LU Nailing |
| No | No | No |
TN3270 Server Enhancements |
| No | No | No |
Token Ring LANE |
| No | No | No |
Tunneling of Asynchronous Security Protocols |
| Yes | Yes | Yes |
| Internet |
|
|
|
|
DRP Server Agent |
| Yes | Yes | Yes |
DRP Server Agent Enhancements | (2) | Yes | Yes | Yes |
| IP Routing |
|
|
|
|
Easy IP (Phase 1) |
| Yes | Yes | Yes |
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations |
| No | Yes | Yes |
IP Enhanced IGRP Route Authentication |
| Yes | Yes | Yes |
IP Type of Service and Precedence for GRE Tunnels | (4) | Yes | Yes | Yes |
PIM Version 2 |
| Yes | Yes | Yes |
TCP Enhancements:
|
| Yes | Yes | Yes |
| LAN Support |
|
|
|
|
AppleTalk Access List Enhancements |
| No | Yes | Yes |
DECnet Accounting |
| No | Yes | Yes |
IPX Named Access Lists |
| No | Yes | Yes |
IPX SAP-after-RIP |
| No | Yes | Yes |
NLSP Enhancements |
| No | No | Yes |
NLSP Multicast Support |
| No | Yes | Yes |
| Management |
|
|
|
|
Cisco Call History MIB Command Line Interface |
| Yes | Yes | Yes |
Cisco IOS Internationalization |
| Yes | Yes | Yes |
Entity MIB, Phase 1 |
| Yes | Yes | Yes |
SNMPv2C |
| Yes | Yes | Yes |
SNMP Inform Requests | (1) | No | No | Yes |
Virtual Profiles |
| Yes | Yes | Yes |
VPDN MIB | (2) | Yes | Yes | Yes |
VPDN MIB and Syslog Facility | (3) | Yes | Yes | Yes |
| Multimedia |
|
|
|
|
IP Multicast Load Splitting across Equal-Cost Paths |
| Yes | Yes | Yes |
IP Multicast over ATM Point-to-Multipoint Virtual Circuits |
| No | No | No |
PIM Version 2 | (2) | Yes | Yes | Yes |
IP Multicast over Token Ring LANs |
| Yes | Yes | Yes |
Stub IP Multicast Routing |
| Yes | Yes | Yes |
| Quality of Service |
|
|
|
|
RTP Header Compression |
| Yes | Yes | Yes |
| Security |
|
|
|
|
Automated Double Authentication | (3) | Yes | Yes | Yes |
Certificate Authority Interoperability | (3) | No | No | No |
Double Authentication |
| Yes | Yes | Yes |
Encrypted Kerberized Telnet |
| No | No | No |
HTTP Security |
| Yes | Yes | Yes |
Internet Key Exchange Security Protocol | (3) | No | No | No |
IPSec Network Security | (3) | No | No | No |
Message Banners for AAA Authentication | (4) | Yes | Yes | Yes |
MS-CHAP Support | (3) | No | No | Yes |
Named Method Lists for AAA Authentication and Accounting | (3) | Yes | Yes | Yes |
Per-User Configuration |
| Yes | Yes | Yes |
Reflexive Access Lists |
| Yes | Yes | Yes |
TCP Intercept |
| No | No | Yes |
Vendor-Proprietary RADIUS Attributes |
| Yes | Yes | Yes |
Vendor-Proprietary RADIUS -Additional Attributes | (3) | Yes | Yes | Yes |
| Switching |
|
|
|
|
AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs |
| No | Yes | Yes |
CLNS and DECnet Fast Switching over PPP |
| No | No | Yes |
DECnet/VINES/XNS over ISL:
|
| No | No | Yes |
Fast-Switched Policy Routing |
| Yes | Yes | Yes |
IPX Routing over ISL Virtual LANs |
| No | Yes | Yes |
VIP Distributed Switching Support for IP Encapsulated in ISL |
| No | No | No |
| Terminal Services |
|
|
|
|
Telnet Extensions for Dialout |
| Yes | Yes | Yes |
Virtual Templates for Protocol Translation |
| No | No | Yes |
| WAN Optimization |
|
|
|
|
ATM MIB Enhancements |
| No | No | No |
PAD Enhancements |
| No | No | Yes |
PAD Subaddressing |
| Yes | Yes | Yes |
| WAN Services |
|
|
|
|
Always On/Dynamic ISDN (AO/DI) | (3) | No | No | Yes |
Bandwidth Allocation Control Protocol |
| Yes | Yes | Yes |
Dialer Watch | (2) | Yes | Yes | Yes |
E1 R2 Country Support1 | (2) | Yes | Yes | Yes |
E1 R1 Support for only Taiwan2 | (3) | Yes | Yes | Yes |
Enhanced Local Management Interface (ELMI) |
| Yes | Yes | Yes |
Frame Relay Enhancements |
| Yes | Yes | Yes |
Frame Relay MIB Extensions |
| Yes | Yes | Yes |
Frame Relay Router ForeSight |
| Yes | Yes | Yes |
ISDN Advice of Charge |
| Yes | Yes | Yes |
ISDN Caller ID Callback |
| Yes | Yes | Yes |
ISDN NFAS |
| Yes | Yes | Yes |
Layer 2 Forwarding---Fast Switching |
| Yes | Yes | Yes |
Leased-Line ISDN at 128 kbps |
| No | No | No |
Microsoft Point-to-Point Compression (MPPC) | (3) | Yes | Yes | Yes |
MS Callback | (2) | Yes | Yes | Yes |
Modem Management Enhancements | (2) | Yes | Yes | Yes |
Multiple ISDN Switch Types | (3) | Yes | Yes | Yes |
National ISDN Switch Types for BRI and PRI Interfaces (NI2) | (3) | Yes | Yes | Yes |
PPP over ATM |
| No | No | No |
Stackable Home Gateway | (3) | Yes | Yes | Yes |
Switched 56K Digital Connections | (2) | Yes | Yes | Yes |
Telnet Extensions for Dialout | (2) | Yes | Yes | Yes |
X.25 Enhancements |
| Yes | Yes | Yes |
X.25 on ISDN |
| Yes | Yes | Yes |
X.25 Switching between PVCs and SVCs |
| Yes | Yes | Yes |
X.28 Emulation |
| Yes | Yes | Yes |
| Miscellaneous |
|
|
|
|
Voice over IP | (2) | Yes | Yes | Yes |
This section lists new features available for the AS5300 for Release 11.3(11)NA.
No new features were introduced in Release 11.3(8)NA through 11.3(11)NA for the Cisco AS5300 universal access server.
This section describes the new features for the Cisco AS5300 universal access server in Cisco IOS Release 11.3(7)NA.
R2 signaling support has been added to existing ISDN PRI over a channelized E1 interface. This feature is available in countries supporting R2 signaling.
The following two new Interactive Voice Response (IVR) scripts have been added to this release:
This section describes the new features for the Cisco AS5300 universal access server in Cisco IOS Release 11.3(6)NA2, which introduced features supported by IP Telephony. For detailed information about these features, refer to Configuring the Cisco AS5300 for Voice Service Provider Features , which is an addendum to the Cisco AS5300 Software Configuration Guide .
The IP Telephony features include enhancements made to the functionality and configuration of both the gateway and the VoIP gatekeeper. The architecture of these features provides the quality of service (QoS), stability, and functionality necessary for carrier class real-time IP communications services. The Cisco gateway functionality and gatekeeper functionality work in concert to provide the ITU-T H.323 infrastructure.
To provide understanding of which features affect which portions of the internetworking environment, the various IP Telephony features are described in the following two categories:
The gatekeeper can manage a zone and provide bandwidth management and address resolution services to gateways when present in the network.
This refers to the Cisco AS5300 universal access server with voice cards and the Voice over IP (VoIP) image. Gateways are also referred to as VoIP gateways.
The gateway can terminate a call from the public switched telephone network (PSTN), provide user admission control using interactive voice response (IVR), direct the call to the destination, terminate the call from another gateway and send the call to the PSTN, and finally provide accounting records for the calls.
Registration, Admission, and Status (RAS) is a signaling function that performs registration, admissions, status, and disengage procedures between the VoIP gateway and the gatekeeper.
The gateway relies on Cisco IOS command-line interface commands outside the gateway configuration mode to configure the AAA servers. The two following RAS command fields have been added to the dial-peer entry to enable the RAS implementation:
AAA represents authentication, authorization, and accounting features that are required in the VoIP gateway. The standard Cisco AAA functionality is enhanced to allow calls to:
The AAA authentication feature permits RADIUS to authenticate users on the gateway. It is normally used with IVR to check the legitimacy of a prospective gateway user based on an account number (collected by IVR) or based on answer number identification (ANI).
This application provides basic IVR capabilities necessary to collect caller PINs, passwords, and destination phone numbers. IVR consists of simple voice prompting and digit collection to collect information from the caller for the purpose of authenticating the caller and identifying the destination.
"Simple" IVR allows the use of one of several interactive voice response scripts embedded in Cisco IOS software. The ability to modify the embedded scripts is not yet provided. However, you can modify the audio files (for the prompts).
The IVR application:
An IP/PSTN gateway can have several different IVR applications to accommodate many different gateway services.
This feature supports the redirecting call feature of the VoIP gateway. The redirecting number is an optional field of the Q.931 setup message.
When a local exchange carrier (LEC) switch detects an incoming call that is destined for a busy or nonanswering party, the switch formulates a Q.931 setup message with the redirecting number field set to the originally called number, and sends it to the gateway. The called party number of the setup message will be set to one of the DNIS access numbers belonging to the gateway.
If a redirect number is present in an incoming call, then it is used in place of the called number (DNIS).
This feature provides the ability, under certain circumstances, to route an incoming call arriving by one telephony interface back out by another telephony interface. This is primarily used to provide reliable service during network failures. Call establishment via Rotary Call Pattern will be supported via rotary group support of dial peers where multiple dial peers may match a given destination telephone number and will be selected in sequence.
In prior releases of VoIP, if you wanted the system to search through a number of destinations when a given number was dialed, you needed to configure those dial peers with the same destination pattern. Now with the Rotary Call Pattern feature, if you want the destinations to be tried in a certain order, you can assign preference (using the preference command) to the dial peers to reflect the desired order.
Channel Associated Signaling (CAS) is the transmission of signaling information within the voice channel. In addition to receiving and placing calls, T1 CAS:
The development of this feature enhances and integrates T1 CAS capabilities on the DSP Module (DSPM) in order to support central office (CO) and PBX configurations for voice calls.
No new features were introduced in these releases for the Cisco AS5300 universal access server.
Cisco IOS Release 11.3(3)NA was not released.
This section describes the new features for the Cisco AS5300 universal access server in Cisco IOS Release 11.3(2)NA.
The Voice over IP (VoIP) software enhancement was added to the Cisco AS5300 platform for Cisco IOS Release 11.3(2)NA. VoIP enables a Cisco AS5300 to carry live voice traffic (for example, telephone calls and faxes) over an IP network.
When used as a PTSN gateway, VoIP leverages the standardized use of H.323-based Internet telephone client applications.
VoIP on the Cisco AS5300 supports two primary applications:
Major customer applications for VoIP include:
To use VoIP, which is primarily a software feature on the Cisco AS5300, you must install the VoIP feature card (VFC) that contains multiple digital signal processor (DSP) modules. The VFC uses the Cisco AS5300 quad T1/E1 PSTN interface and LAN or WAN routing capabilities to provide up to a 48- or 60-channel gateway for VoIP packetized voice traffic to and from T1/E1 time-division multiplexing (TDM) traffic.
Features for the Cisco AS5300 in Release 11.3 T are also supported in the current Cisco IOS Release 11.3 NA. For information about these features, see the current Release Notes for Cisco AS5300 for Cisco IOS Release 11.3 T.
Features added to the Cisco AS5300 for Cisco IOS Release 11.3 T between Cisco IOS Releases 11.3(2)T and Cisco IOS Release 11.3.(8)T, are not supported in Cisco IOS Release 11.3(10)NA unless they have also been added separately to Cisco IOS Release 11.3 NA and support is explicitly stated to coincide in the release notes for Cisco IOS Release 11.3(10)NA. Currently, no such features have been added. Check the feature set in the Release Notes for Cisco AS5300 for Cisco IOS Release 11.3 T to determine at which maintenance release a given feature was added.
Release 11.3 NA is an Early Deployment (ED) release of software to support the Cisco AS5300 universal access servers. Release 11.3 NA is the same as Release 11.3 T, except that the following caveats have been resolved in Release 11.3 NA:
If you are using CiscoSecure ACS for Windows NT and H.323 accounting (AAA accounting), use version 2.1.8.4 or higher of CiscoSecure.
You can use a voice card in the Cisco AS5300 with MICA modems installed in the other feature card slot, but the equivalent configuration with Microcom modems is not supported.
The following section contains important notes about Cisco IOS Release 11.3 that may apply.
In certain countries, use of these products or provision of voice telephony over the Internet may be prohibited and subject to laws, regulations or licenses, including requirements applicable to the use of the products under telecommunications and other laws and regulations; customers must comply with all such applicable laws in the countries where they intend to use the products.
End of Engineering (EOE) means that there are no more regularly scheduled maintenance releases. The last maintenance release scheduled on the EOE date is only available through CCO and Field Service Operations---not through manufacturing.
EOS and EOE releases are subject to change. For the most up-to-date information on the status of EOS or EOE, see the End of Sales and End of Engineering for Cisco IOS Software Releases product bulletins located on CCO.
Ongoing support for functionality in Releases 11.3, 11.3 NA, and 11.3 T is available in Cisco IOS Release 12.0(3)T and later maintenance releases of Cisco IOS Release 12.0 on CCO at:
Service & Support: Product Bulletins: Software
Under Cisco IOS 11.3, click End of Sales and End of Engineering for Cisco IOS Software Releases 11.3 and 11.3 T (#847: 12/98) or Cisco IOS Software 11.3 NA EoS and EoE (#849:12/98)
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
This section contains open and resolved caveats only for the current Cisco IOS maintenance release.
All caveats in Release 11.3 and Release 11.3 T are also in Release 11.3(11)NA.
For information on caveats in Cisco IOS Release 11.3, see "Important Notes and Caveats for Release 11.3"in Cross-Platform Release Notes for Cisco IOS Release 11.3 on CCO and the Documentation CD-ROM. These release notes list severity 1 and 2 caveats affecting all maintenance releases.
For information on caveats in Cisco IOS Release 11.3 T, see Caveats for Cisco IOS Release 11.3 T on CCO and the Documentation CD-ROM.
This section describes possibly unexpected behavior by Release 11.3(11)NA and describes only severity 1 and 2 caveats.
All the caveats listed in this section are resolved in Release 11.3(11)NA. This section only describes severity 1 and 2 caveats.
The following section provides troubleshooting information for the Cisco AS5300 universal access server in Cisco IOS Release 11.3 NA.
The following CSM-generated error messages can appear in this release.
Explanation The voice interface defined by controller:group is not yet defined within the voice software, but attempts were made to use this interface.
Recommended Action Internal software fault. Contact your field service representative if this message is coincident with dropped calls.
Explanation The dsx0 interface for the specified controller is not defined, but the voice software used it.
Recommended Action Internal software fault. Contact your field service representative if this message coincides with dropped calls.
Explanation The voice software might be out of memory.
Explanation The voice software was unable to report a new signaling interface to the voice telephony service provider.
Explanation The voice software was unable to allocate memory to build a voice interface data structure. The system might be out of memory.
Explanation The voice software was unable to allocate memory to build any internal data structures. The system might be out of memory.
Explanation The voice software was unable to obtain a free DSP channel from the DSP Resource Manager. All the DSPs have been used to process calls or have been taken out of service.
Explanation The voice software was unable to obtain the TDM channel for a free DSP from the DSP Resource Manager. All the DSPs have been used to process calls or have been taken out of service.
Explanation Internal software fault. Contact your field service representative if this message coincides with dropped calls.
The following sections describe the documentation available for Cisco AS5300 universal access servers. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
The following documents are specific to Release 11.3 and are located on CCO and the Documentation CD-ROM.
The following Cisco AS5300 universal access servers documents are available:
The above documentation can be found on CCO and on the Documentation CD-ROM:
Feature modules describe new features supported by Release 11.3 NA and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
You can reach the feature modules on CCO at:
Service & Support: Technical Documents: Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3: New Features in Release 11.3
You can reach the feature modules on the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3: New Features in Release 11.3
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
You can reach these documents on CCO at:
Service & Support: Technical Documents: Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Cisco IOS Release 11.3 Configuration Guides, Command References: Configuration Guide Master Index or Command Reference Master Index
You can reach these documents on the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Cisco IOS Release 11.3 Configuration Guides, Command References: Configuration Guide Master Index or Command Reference Master Index
Table 3 describes the contents of the Cisco IOS Release 11.3 software documentation set, which is available in electronic form and also in printed form upon request.
You can reach the Cisco IOS documentation set from CCO at:
Service & Support: Technical Documents: Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3
You can reach the Cisco IOS documentation set on the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| IP Addressing |
| AppleTalk |
| Apollo Domain |
| ATM |
| AAA Security Services |
| Interface Configurations |
| Dial-In Port Setup |
| Switching Paths for IP Networks |
| Transparent Bridging |
| Voice over IP |
| Classification |
|
|
For service and support for a product purchased from a reseller, contact the reseller, who offers a wide variety of Cisco service and support programs described in "Service and Support" of Cisco Information Packet shipped with your product.
For service and support for a product purchased directly from Cisco, use CCO.
If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
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Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
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You can reach CCO in the following ways:
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which package that ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
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Posted: Fri Aug 6 11:03:01 PDT 1999
Copyright 1989-1999©Cisco Systems Inc.