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Table of Contents

Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 11.2 P

Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 11.2 P

July 17, 2000


Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO ). These electronic documents may contain updates and modifications made after the hardcopy documents were printed.

These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 11.2(23) P. These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of all the software caveats that apply to Release 11.2(23)P, see Caveats for Cisco IOS  Release  11.2 P that accompanies these release notes. The caveats document is updated for every maintenance release and is also located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 11.2  on CCO and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

Introduction

The Cisco AS5300 universal access server is a versatile data communications platform that provides the functions of an access server, router, and digital modems in a single modular chassis. The access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, in addition to medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from today's analog dial access services to tomorrow's digital dial access services.

For information on new features and Cisco IOS commands supported by Cisco IOS Release 11.2(23) P, see "New and Changed Information" section and "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release 11.2 P:

Memory Requirements


Table 1: Memory Requirements for the Cisco AS5300
Image Name Software Image Flash
Memory
Required
DRAM
Memory
Required
Runs
From

IP

c5300-i-mz

8 MB

32 MB

RAM

IP/Plus

c5300-is-mz

8 MB

32 MB

RAM

Desktop

c5300-d-mz

8 MB

32 MB

RAM

Desktop Plus

c5300-ds-mz

8 MB

32 MB

RAM

Enterprise

c5300-j-mz

8 MB

32 MB

RAM

Enterprise Plus

c5300-js-mz

8 MB

32 MB

RAM

Hardware Supported

Cisco IOS Release 11.2 P supports the Cisco AS5300.

For detailed descriptions of the new hardware features, see "New and Changed Information" section.


Table 2: Supported Interfaces for the Cisco AS5300
Interfaces and
Modem Cards
Product Description
Supported
LAN/WAN Interfaces

Ethernet RJ-45

Ethernet/Fast Ethernet (RJ-45)

ISDN PRI

E1-G.703/G.704

Channelized T1

Channelized E1

Modem Cards

MICA modems

Microcom 56K modems

Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:

    router> show version
    Cisco Internetwork Operating System Software 
    IOS (tm) 11.2 P Software (C5300-JS-N), Version 11.2(23) P, RELEASE SOFTWARE
    

Upgrading to a New Software Release

For general information about upgrading to a new software release, see Cisco  IOS Upgrade Ordering Instructions located at:

http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.


Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 3 lists the features and feature sets supported by the Cisco AS5300 in Cisco IOS Release 11.2 P and uses the following conventions:


Note This feature set table might contain a selected list of features. This table might not be cumulative or list all the features in each image.

.
Table 3: Feature Sets Supported by the Cisco AS5300
Features Feature Images by Feature Sets
IP Routing Desktop
(IP/IPX/AT/DEC)
Enterprise1
LAN Support

Apollo Domain

No

No

Basic

AppleTalk 1 and 22

No

Basic

Basic

Banyan VINES

No

No

Basic

Concurrent routing and bridging (CRB)

Basic

Basic

Basic

DECnet IV

No

Basic

Basic

DECnet V

No

No

Basic

GRE

Basic

Basic

Basic

Integrated routing and bridging (IRB)3

Basic

Basic

Basic

IP

Basic

Basic

Basic

LAN extension host

Basic

Basic

Basic

Multiring

Basic

Basic

Basic

Novell IPX4

No

Basic

Basic

Open System Interconnect (OSI)

No

No

Basic

Source-route bridging (SRB)

No

No

Basic

Transparent and translational bridging

Basic

Basic

Basic

XNS

No

No

Basic

WAN Services

Combinet Packet Protocol (CPP)

Basic

Basic

Basic

Dialer profiles

Basic

Basic

Basic

Half bridge/half router for CPP and PPP

Basic

Basic

Basic

HDLC

Basic

Basic

Basic

IPXWAN 2.0

No

Basic

Basic

ISDN5

Basic

Basic

Basic

Multichassis Multilink PPP (MMP)6

Plus

Plus

Plus

PPP7

Basic

Basic

Basic

Virtual Private Dial-up Network (VPDN)

Plus

Plus

Plus

WAN Optimization

Bandwidth-on-demand

Basic

Basic

Basic

Custom and priority queuing

Basic

Basic

Basic

Dial backup

Basic

Basic

Basic

Dial-on-demand

Basic

Basic

Basic

Header, link and payload compression

Basic

Basic

Basic

Snapshot routing

Basic

Basic

Basic

Weighted fair queuing

Basic

Basic

Basic

IP Routing

BGP

Basic

Basic

Basic

BGP48

Basic

Basic

Basic

EGP

Basic

Basic

Basic

Enhanced IGRP

Basic

Basic

Basic

Enhanced IGRP Optimizations

Basic

Basic

Basic

ES-IS

No

No

Basic

IGRP

Basic

Basic

Basic

IS-IS

No

No

Basic

Named IP Access Control List

Basic

Basic

Basic

Network Address Translation (NAT)

Plus

Plus

Plus

NHRP

Basic

Basic

Basic

On Demand Routing (ODR)

Basic

Basic

Basic

OSPF

Basic

Basic

Basic

OSPF Not-So-Stubby-Areas (NSSA)

Basic

Basic

Basic

OSPF On Demand Circuit (RFC 1793)

Basic

Basic

Basic

PIM

Basic

Basic

Basic

Policy-based routing

Basic

Basic

Basic

RIP

Basic

Basic

Basic

RIP Version 2

Basic

Basic

Basic

Other Routing

AURP

No

Basic

Basic

IPX RIP

No

Basic

Basic

NLSP

No

Basic

Basic

RTMP

No

Basic

Basic

SMRP

No

Basic

Basic

SRTP

No

No

Basic

Multimedia and Quality of Service

Generic traffic shaping

Basic

Basic

Basic

Resource Reservation Protocol (RSVP)

Basic

Basic

Basic

Management

HTTP Server

Basic

Basic

Basic

Modem Management

Plus

Plus

Plus

RMON events and alarms9

Basic

Basic

Basic

RMON full

Plus

Plus

Plus

SNMP

Basic

Basic

Basic

Telnet

Basic

Basic

Basic

Security

Access lists

Basic

Basic

Basic

Access security

Basic

Basic

Basic

Extended access lists

Basic

Basic

Basic

Kerberized login

No

No

Basic

Kerberos V client support

No

No

Basic

Lock and key

Basic

Basic

Basic

MAC security for hubs

Basic

Basic

Basic

MD5 routing authentication

Basic

Basic

Basic

RADIUS

Basic

Basic

Basic

TACACS+10

Basic

Basic

Basic

IBM Support (Optional)

APPN (optional)

No

No

No

BAN for SNA Frame Relay support

Plus

Plus

Basic

Bisync

Plus

Plus

Basic

Caching and filtering

Plus

Plus

Basic

DLSw+ 11

Plus

Plus

Basic

Downstream PU concentration (DSPU)

Plus

Plus

Basic

Native Client Interface Architecture (NCIA) Server

Plus

Plus

Basic

NetView Native Service Point

Plus

Plus

Basic

QLLC

Plus

Plus

Basic

Response Time Reporter (RTR)

Plus

Plus

Basic

SDLC integration

Plus

Plus

Basic

DLSw (RFC 1795)

Plus

Plus

Basic

SDLC transport (STUN)

Plus

Plus

Basic

SDLC-to-LAN conversion (SDLLC)

Plus

Plus

Basic

SNA and NetBIOS WAN optimization
via local acknowledgment

Plus

Plus

Basic

SRB/RSRB12

Plus

Plus

Basic

SRT

Plus

Plus

Basic

TG/COS

No

No

Basic

TN3270

No

No

Basic

Protocol Translation

LAT

No

No

Basic

Rlogin

No

No

Basic

Remote Node13

ARAP 1.0/2.0

No

Basic

Basic

Asynchronous master interfaces

Basic

Basic

Basic

ATCP

No

Basic

Basic

CPPP

Basic

Basic

Basic

CSLIP

Basic

Basic

Basic

DHCP

Basic

Basic

Basic

IP pooling

Basic

Basic

Basic

IPX and ARAP on virtual async interfaces

No

No

Basic

IPXCP

No

Basic

Basic

MacIP

No

Basic

Basic

NASI

No

No

No

NetBEUI over PPP

No

No

No

SLIP

Basic

Basic

Basic

Terminal Services13

LAT14

No

No

Basic

Rlogin

Basic

Basic

Basic

Telnet

Basic

Basic

Basic

TN3270

No

No

Basic

Xremote

No

No

Basic

1Enterprise is available with APPN in a separate feature set. APPN includes APPN Central Registration (CRR) and APPN over DLSw+.
2This feature includes AppleTalk load balancing.
3IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; IRB and concurrent routing and bridging (CRB) cannot operate at the same time.
4The Novell IPX feature includes SAP display by name, IPX Access Control List violation logging, and plain-English IPX access lists.
5ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features.
6This feature is available in Plus images only.
7PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, PPP compression, and Multilink PPP.
8BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps.
9The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with Plus feature sets.
10TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported.
11Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in Plus, Plus 40, and Plus 56 feature sets.
12SRB/RSRB is fast switched. This enhancement is on by default, but can be disabled.
13Terminal services are supported on access servers (with limited support on router auxiliary ports).
14
Use of LAT requires a terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license).

New and Changed Information

The following sections list the new hardware and software features supported by the Cisco AS5300 for Cisco IOS Release 11.2 P.

New Hardware Features in Cisco IOS Release 11.2(23) P

There are no new hardware features supported by the Cisco AS5300 for Cisco IOS Release 11.2(23) P.

New Software Features in Cisco IOS Release 11.2(12) P through 11.2(23) P

There are no new software features supported by the Cisco AS5300 for Cisco IOS Release 11.2(12) P through Cisco IOS Release 11.2(23) P.

New Software Features in Cisco IOS Release 11.2(11) P

New Modem Management Command

A new command, show modemcap, is supported in Cisco IOS Release 11.2(11) P, but the command does not show up in the show modem help menu. The command output shows the versions of modem code in three locations: bundled with the Cisco IOS software, residing in Flash memory, and mapped to the modems.


Note The factory might have installed a version of modem code later than the one bundled with the Cisco IOS software.

The modem code release notes are on CCO and on the Documentation CD-ROM:

On CCO:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes

On the Documentation CD-ROM:

Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes.

New Software Features in Cisco IOS Release 11.2(10)P

Modem Pooling

Modem pooling allows service providers to define, select, and use separate pools of modems within a single access server or router to provide different dial-in services. Modem allocation is based on the dialed number identification service (DNIS) and a predetermined number of modem ports based on DNIS.

There are a number of applications for using the call setup information, including DNIS/ANI, processing incoming call requests with CallerID, and selecting services to set up "automatically" for specified calls. These uses generally fall into two categories: those requiring allocation of a specific number of modems for a specific service, and those requiring allocation of specific physical modems.

Bundled Modem Code

For Microcom modems, Cisco IOS Release 11.2(10) P and later include bundled modem code, Version 3.1.30. The modem code filename is: mcom-modem-code-3.1.30.bin.

For MICA modems, Cisco IOS Release 11.2(10) P and later are bundled with MICA portware Version 2.0.1.7.


Note The factory might have installed a version of modem code later than the one bundled with the Cisco IOS software.

The modem code release notes are on CCO and on the Documentation CD-ROM:

On CCO:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes

On the Documentation CD-ROM:

Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes

E1 R2 Register Signaling

There are three types of E1 R2 signaling that you can configure with the cas-group command: compelled, semi-compelled, and non-compelled. However, each country has its own E1 R2 specifications, which might follow the ITU-T Q.400-Q.490 recommendation for R2 signaling. Unique E1 R2 signaling parameters for specific countries are set by issuing the cas-custom channel command followed by the country name command.

Channelized E1 Signaling for the Cisco AS5300

In Cisco IOS Release 11.2(10) and later, the Cisco AS5300 access server now supports channel-associated signaling for channelized E1 lines, which are commonly deployed in networks in Latin America, Asia, and Europe.

After this feature is configured on a single E1 controller, up to 30 remote users can simultaneously dial in to the Cisco AS5300 through networks running the R2 protocol. Typically, all channels of a channelized E1 line are used for analog calls. Because the Cisco AS5300 has four physical E1 ports on its quad E1 Primary Rate Interface (PRI) board, up to 120 simultaneous connections can be made through the quad E1/PRI board.

Robbed Bit Signaling for the Cisco AS5300

New types of signaling provided for a channelized T1 include ground-start and loop-start support. This new signaling is set using the cas-group controller configuration command.

Quad E1 PRI for the Cisco AS5300

This new E1 PRI card has four E1 controllers, which provide physical termination for four E1 PRI lines. The Cisco AS5300's E1 PRI controllers require a clock source, which is set with the clock source command.

In addition, the quad E1 card can be software-configured for channelized or PRI operation. An additional hardware selecter switch is provided for configuration for balanced 75-ohm or unbalanced 120-ohm operation.

Important Notes

Microcom Modems

Cisco IOS Releases 11.2(10) P through 11.2(14) P include bundled Microcom firmware Version 3.1.30. Cisco IOS Release 11.2(15) P and later include bundled firmware Version 3.3.20.

MICA Modems

Cisco IOS Release 11.2(10) P through 11.2(15) P include bundled MICA portware Version 2.0.1.7. Cisco IOS Release 11.2(16) P and later include bundled MICA portware Version 2.3.1.0.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.

For information on caveats in Cisco IOS Release 11.2 P, see Caveats for Cisco IOS Release 11.2  P located on CCO and the Documentation CD-ROM.

All caveats in Cisco IOS Release 11.2 are also in Cisco IOS Release 11.2 P.

For information on caveats in Cisco IOS Release 11.2, see the caveats section in Cross-Platform  Release Notes for Cisco IOS Release 11.2 on CCO and the Documentation CD-ROM. These release notes list severity 1 and 2 caveats affecting all maintenance releases.


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools.

Related Documentation

The following sections describe the documentation available for the Cisco AS5300. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO  and the Documentation CD-ROM.

Use these release notes with these documents:

Release-Specific Documents

The following documents are specific to Cisco IOS Release 11.2 and are located on CCO  and the Documentation CD-ROM:

On CCO:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Cross-Platform Release Notes for Cisco IOS Release 11.2:
On the Documentation CD-ROM, click on this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Cross-Platform Release Notes for Cisco IOS Release 11.2:
Technical Documents: Product Bulletins
On CCO:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Caveats for Release 11.2 P
On the Documentation CD-ROM:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Caveats for Release 11.2 P

Platform-Specific Documents

These documents are available for the Cisco AS5300 on CCO  and the Documentation CD-ROM:

On CCO:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300

On the Documentation CD-ROM:

Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 11.2 P and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO  and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Cisco IOS Release 11.2 Configuration Guide/Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Configuration Guides and Command References

Cisco IOS Release 11.2 Documentation Set

Table 4 describes the contents of the Cisco IOS Release 11.2 software documentation set, which is available in electronic form and in printed form if ordered.


Note You can find the most current Cisco IOS documentation on CCO  and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On CCO  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2


Table 4: Cisco IOS Software Release 11.2 Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
Interface Configuration
System Management

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing
IP Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering
Network Data Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial Business Solutions and Examples
Dial-In Port Setup
DDR and Dial Backup
Remote Node and Terminal Service
Cost-Control and Large-Scale Dial Solutions
VPDN

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks
Fast Switching
Autonomous Switching
NetFlow Switching
Optimum Switching
Virtual LAN (VLAN) Switching and Routing
Inter-Switch Link Protocol Encapsulation
IEEE 802.10 Encapsulation
LAN Emulation

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
NCIA Client/Server Topologies
IBM Channel Attach

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference


Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CC, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO)  as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO  in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language E-mail Address

English

tac@cisco.com

Hanzi (Chinese)

chinese-tac@cisco.com

Kanji (Japanese)

japan-tac@cisco.com

Hangul (Korean)

korea-tac@cisco.com

Spanish

tac@cisco.com

Thai

thai-tac@cisco.com

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/technotes/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.

The following sections are provided from the Technical Tips page:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.





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Posted: Mon Jul 31 21:12:15 PDT 2000
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