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July 17, 2000
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO ). These electronic documents may contain updates and modifications made after the hardcopy documents were printed. |
These release notes for Cisco AS5200 universal access servers support Cisco IOS Release 11.2(23) P. These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of all the software caveats that apply to Release 11.2(23)P, see Caveats for Cisco IOS Release 11.2 P that accompanies these release notes. The caveats document is updated for every maintenance release and is also located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 11.2 on CCO and the Documentation CD-ROM.
These release notes describe the following topics:
The Cisco AS5200 universal access server is a multifaceted data communications platform that provides all the functions of an access server, a router, modems, and terminal adapters (TAs) in a modular chassis. Mid-sized organizations or service providers requiring centralized processing capabilities for mobile users and telecommuters will benefit the most using the Cisco AS5200 universal access server.
With its optimization for high-speed modem access, the Cisco AS5200 universal access server is ideally suited for all traditional dial-up applications, such as host access, electronic mail, file transfer, and dial-in access to a local area network.
For information on new features and Cisco IOS commands supported by Cisco IOS Release 11.2(23) P, see "New and Changed Information" section and "Related Documentation" section.
This section describes the system requirements for Cisco IOS Release 11.2 P:
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Note Beginning with Cisco IOS Release 10.3, some software image sizes exceed 4 MB and, when compressed, exceed 2 MB. Also, some systems now require more than 1 MB of main system memory for data structure tables. |
| Image Name | Software Image | Flash Memory Required | DRAM Memory Required | Runs From1 |
|---|---|---|---|---|
IP | c5200-i-l | 8 MB | 8 MB | Flash |
IP Plus2 | c5200-is-l | 8 MB | 8 MB | Flash |
Desktop | c5200-d-l | 8 MB | 8 MB | Flash |
Desktop Plus | c5200-ds-l | 8 MB | 8 MB | Flash |
Enterprise | c5200-j-l | 16 MB | 8 MB | Flash |
Enterprise Plus | c5200-js-l | 16 MB | 8 MB | Flash |
Cisco IOS Release 11.2 P supports the Cisco AS5200.
For detailed descriptions of the new hardware features, see "New and Changed Information" section.
| Modem Cards And Interfaces | Product Description |
|---|---|
| Modem Cards | 56K |
V.34 Modems | |
V.110 terminal adapter (TA) | |
V.90 modems | |
| Supported LAN/WAN Interfaces | Ethernet (AUI) |
EIA/TIA-232 | |
X.21 | |
V.35 | |
EIA/TIA-449 | |
EIA-530 | |
ISDN PRI | |
E1-G.703/G.704 | |
Channelized T1 | |
Channelized E1 | |
Synchronous serial |
To determine the version of Cisco IOS software running on your Cisco AS5200, log in to the access server and enter the show version EXEC command:
router> show version Cisco Internetwork Operating System Software IOS (tm) 11.2 P Software (C5200-JS-N), Version 11.2(23) P, RELEASE SOFTWARE
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
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Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com. |
Table 3 lists the features and feature sets supported by the Cisco AS5200 in Cisco IOS Release 11.2 P and uses the following conventions:
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Note This feature set table might contain a selected list of features. This table might not be cumulative or list all the features in each image. |
| Features | Feature Images by Feature Sets | ||
|---|---|---|---|
| IP Routing | Desktop (IP/IPX/AT/DEC) | Enterprise1 | |
| LAN Support | |||
Apollo Domain | No | No | Basic |
AppleTalk 1 and 22 | No | Basic | Basic |
Banyan VINES | No | No | Basic |
Concurrent routing and bridging (CRB) | Basic | Basic | Basic |
DECnet IV | No | Basic | Basic |
DECnet V | No | No | Basic |
GRE | Basic | Basic | Basic |
Integrated routing and bridging (IRB)3 | Basic | Basic | Basic |
IP | Basic | Basic | Basic |
LAN extension host | Basic | Basic | Basic |
Multiring | Basic | Basic | Basic |
Novell IPX4 | No | Basic | Basic |
OSI | No | No | Basic |
Source-route bridging (SRB) | No | No | Basic |
Transparent and translational bridging | Basic | Basic | Basic |
XNS | No | No | Basic |
| WAN Services | |||
Combinet Packet Protocol (CPP) | Basic | Basic | Basic |
Dialer profiles | Basic | Basic | Basic |
Frame Relay | Basic | Basic | Basic |
Frame Relay SVC Support (DTE) | No | No | Basic |
Frame Relay traffic shaping | Basic | Basic | Basic |
Half bridge/half router for CPP and PPP | Basic | Basic | Basic |
HDLC | Basic | Basic | Basic |
IPXWAN 2.0 | No | Basic | Basic |
ISDN5 | Basic | Basic | Basic |
Multichassis Multilink PPP (MMP) | Plus | Plus | Plus |
PPP6 | Basic | Basic | Basic |
SMDS | Basic | Basic | Basic |
Switched 56 | Basic | Basic | Basic |
Virtual Private dialup Network (VPDN) | Plus | Plus | Plus |
X.257 | Basic | Basic | Basic |
| WAN Optimization | |||
Bandwidth-on-demand | Basic | Basic | Basic |
Custom and priority queuing | Basic | Basic | Basic |
Dial backup | Basic | Basic | Basic |
Dial-on-demand | Basic | Basic | Basic |
Basic | Basic | Basic | |
Snapshot routing | Basic | Basic | Basic |
Weighted fair queuing | Basic | Basic | Basic |
| IP Routing | |||
BGP | Basic | Basic | Basic |
BGP410 | Basic | Basic | Basic |
EGP | Basic | Basic | Basic |
Enhanced IGRP | Basic | Basic | Basic |
Enhanced IGRP Optimizations | Basic | Basic | Basic |
ES-IS | No | No | Basic |
IGRP | Basic | Basic | Basic |
IS-IS | No | No | Basic |
Named IP Access Control List | Basic | Basic | Basic |
Network Address Translation (NAT) | Plus | Plus | Plus |
NHRP | Basic | Basic | Basic |
On Demand Routing (ODR) | Basic | Basic | Basic |
OSPF | Basic | Basic | Basic |
OSPF Not-So-Stubby-Areas (NSSA) | Basic | Basic | Basic |
OSPF On Demand Circuit (RFC 1793) | Basic | Basic | Basic |
PIM | Basic | Basic | Basic |
Policy-based routing | Basic | Basic | Basic |
RIP | Basic | Basic | Basic |
RIP Version 2 | Basic | Basic | Basic |
| Other Routing | |||
AURP | No | Basic | Basic |
IPX RIP | No | Basic | Basic |
NLSP | No | Basic | Basic |
RTMP | No | Basic | Basic |
SMRP | No | Basic | Basic |
SRTP | No | No | Basic |
| Multimedia and Quality of Service | |||
Generic traffic shaping | Basic | Basic | Basic |
Random Early Detection (RED) | Basic | Basic | Basic |
Resource Reservation Protocol (RSVP) | Basic | Basic | Basic |
| Management | |||
AutoInstall | Basic | Basic | Basic |
Automatic modem configuration | Basic | Basic | Basic |
HTTP Server | Basic | Basic | Basic |
Modem Management | Plus | Plus | Plus |
RMON events and alarms11 | Basic | Basic | Basic |
RMON full | Plus | Plus | Plus |
SNMP | Basic | Basic | Basic |
Telnet | Basic | Basic | Basic |
| Security | |||
Access lists | Basic | Basic | Basic |
Access security | Basic | Basic | Basic |
Extended access lists | Basic | Basic | Basic |
Kerberized login | No | No | Basic |
Kerberos V client support | No | No | Basic |
Lock and key | Basic | Basic | Basic |
MAC security for hubs | Basic | Basic | Basic |
MD5 routing authentication | Basic | Basic | Basic |
RADIUS | Basic | Basic | Basic |
TACACS+12 | Basic | Basic | Basic |
| IBM Support (Optional) | |||
APPN (optional)2 | No | No | No |
BAN for SNA Frame Relay support | Plus | Plus | Basic |
Bisync | Plus | Plus | Basic |
Caching and filtering | Plus | Plus | Basic |
DLSw+ 13 | Plus | Plus | Basic |
Downstream PU concentration (DSPU) | Plus | Plus | Basic |
Frame Relay SNA support (RFC 1490) | Plus | Plus | Basic |
Native Client Interface Architecture (NCIA) Server | Plus | Plus | Basic |
NetView Native Service Point | Plus | Plus | Basic |
QLLC | Plus | Plus | Basic |
Response Time Reporter (RTR) | Plus | Plus | Basic |
SDLC integration | Plus | Plus | Basic |
DLSw (RFC 1795) | Plus | Plus | Basic |
SDLC transport (STUN) | Plus | Plus | Basic |
SDLC-to-LAN conversion (SDLLC) | Plus | Plus | Basic |
SNA and NetBIOS WAN optimization | Plus | Plus | Basic |
SRB/RSRB14 | Plus | Plus | Basic |
SRT | Plus | Plus | Basic |
TG/COS | No | No | Basic |
TN3270 | No | No | Basic |
| Protocol Translation | |||
LAT | No | No | Basic |
Rlogin | No | No | Basic |
| Remote Node15 | |||
ARAP 1.0/2.0 | No | Basic | Basic |
Asynchronous master interfaces | Basic | Basic | Basic |
ATCP | No | Basic | Basic |
CPPP | Basic | Basic | Basic |
CSLIP | Basic | Basic | Basic |
DHCP | Basic | Basic | Basic |
IP pooling | Basic | Basic | Basic |
IPX and ARAP on virtual async interfaces | No | No | Basic |
IPXCP | No | Basic | Basic |
MacIP | No | Basic | Basic |
NASI | No | Basic | Basic |
NetBEUI over PPP | No | No | Basic |
SLIP | Basic | Basic | Basic |
| Terminal Services16 | |||
LAT16 | No | No | Basic |
Rlogin | Basic | Basic | Basic |
Telnet | Basic | Basic | Basic |
TN3270 | No | No | Basic |
X.25 PAD | Basic | Basic | Basic |
Xremote | No | No | Basic |
| 1Enterprise is available with APPN in a separate feature set. APPN includes APPN Central Registration (CRR) and APPN over DLSw+. 2This feature includes AppleTalk load balancing. 3IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; IRB and concurrent routing and bridging (CRB) cannot operate at the same time. 4The Novell IPX feature includes SAP display by name, IPX Access Control List violation logging, and plain-English IPX access lists. 5ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features. 6PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, PPP compression, and Multilink PPP. 7X.25 includes X.25 switching. 8IPX header compression (RFC 1553) is available in the feature sets that support IPX. 9X.25 and Frame Relay payload compression are supported. 10BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps. 11The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with the Plus feature sets. 12TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported. 13Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in the Plus, Plus 40, and Plus 56 feature sets. 14SRB/RSRB is fast switched. This enhancement is on by default, but can be disabled. 15Terminal services are supported on access servers (with limited support on router auxiliary ports). 16Use of LAT requires terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license). |
The following sections list the new hardware and software features supported by the Cisco AS5200 for Cisco IOS Release 11.2 P.
There are no new hardware features supported by the Cisco AS5200 for Cisco IOS Release 11.2(23) P.
There are no new software features supported by the Cisco AS5200 for Cisco IOS Release 11.2(23) P.
There are no new software features supported by the Cisco AS5200 for Cisco IOS Release 11.2(12) P through Cisco IOS Release 11.2(22)P, with the exception of the following:
Bundled modem code version 3.3.20 was provided in Cisco IOS Releases 11.2(15)P and 11.2(16)P.
Modem pooling allows service providers to define, select, and use separate pools of modems within a single access server or router to provide different dial-in services. Modem allocation is based on the dialed number identification service (DNIS) and a predetermined number of modem ports based on DNIS.
There are a number of applications for using the call setup information, including DNIS/ANI, processing incoming call requests with CallerID, and selecting services to set up "automatically" for specified calls. These uses generally fall into two categories: those requiring allocation of a specific number of modems for a specific service, and those requiring allocation of specific physical modems.
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Note For step-by-step software configuration information, refer to the online feature module Modem Pooling for the Cisco AS5200, which is part of the online publication Feature Guide for Cisco IOS Release 11.2 P. For instructions on how to reach this publication via CCO or the Documentation CD-ROM, refer to the "Related Documentation" section. |
The Web Cache Control Protocol (WCCP) feature allows you to use a Cisco Cache Engine to handle web traffic, thus reducing transmission costs and downloading time. This traffic includes user requests to view pages and graphics on World Wide Web servers, whether internal or external to your network, and the replies to those requests.
Web caches reduce transmission costs and the amount of time required to download web files. If a client requests a web page that is already cached, the request and data only have to travel between the Cisco Cache Engine and the client. Without a web cache, the request and reply must travel over the Internet or wide-area network.
Cisco IOS support of WCCP provides a transparent web cache solution. Users can benefit from web proxy caches without having to configure clients to contact a specific proxy server in order to reach web resources. Many web proxy caches require clients to reach web resources through a specific proxy web server rather than using the originally requested web server URL. With WCCP, the clients send web requests to the desired web server URL. Cisco IOS routers intelligently intercept HTTP requests and transparently redirect them to a Cisco Cache Engine.
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Note For step-by-step software configuration information, refer to the online feature module Web Cache Control Protocol, which is part of the online publication Cisco IOS Release 11.2(10+)P New Feature Documentation. For instructions on how to reach this publication via CCO or the Documentation CD-ROM, refer to the "Related Documentation" section. |
This feature enables you to upgrade the system software on run-from-Flash memory systems that have a single bank of Flash memory. It is a lower-cost software upgrade solution than dual-bank Flash memory, which requires two banks of Flash memory on one SIMM.
Flash Load Helper is an automated procedure that reloads the ROM-based image, downloads the software to Flash memory, and reboots to the system image in Flash memory. Flash Load Helper performs checks and validations to maximize the success of a Flash memory upgrade and to minimize the chance of leaving Flash memory either in an erased state or with a file that cannot boot.
This feature speeds up the boot process by using the system image directly from the system bootstrap image without accessing the boot image. To enable this feature, perform a write memory by entering the copy running-config startup-config command when running Cisco IOS Release 11.2(10) P or later.
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Note If you run an image earlier than Cisco IOS Release 11.2(7) P or perform a write memory with Release 11.2(7) P to 11.2(9) P, the feature will automatically disable itself. |
For 56K modems, bundled modem code version 3.1.30 was provided. The modem code filename is:
There are no new software features supported by the Cisco AS5200 in Cisco IOS Release 11.2(6)P though Release 11.2(9)P.
The following new feature is supported by the Cisco AS5200 only and are available in Cisco IOS Release 11.2(5) P and later.
Cisco IOS Release 11.2(5) P and later support channel-associated signaling for channelized E1 lines, which are commonly deployed in networks in Latin America, Asia, and Europe.
After this feature is configured on a single E1 controller, up to 30 remote users can simultaneously dial in to the Cisco AS5200 through networks running the R2 protocol. Typically, all 30 channels of a channelized E1 line are used for analog calls. However, a signal converter is still needed to perform conversions between R2 signaling and ear and mouth signaling (also known as E&M). Because the Cisco AS5200 has two physical E1 ports on its dual E1 Primary Rate Interface (PRI) board, up to 60 simultaneous connections can be made through the dual E1 PRI board.
These service adapters provide high-performance, hardware-based data compression capabilities via simultaneous stacker compression data compression algorithms with independent full-duplex compression and decompression capabilities on Point-to-Point Protocol (PPP) encapsulated packets.
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Note For step-by-step software configuration information, refer to the feature module Channelized E1 Signaling for the Cisco AS5200, which is published in the Feature Guide for Cisco IOS Release 11.2 P. For instructions on how to reach this publication via CCO or the Documentation CD-ROM, refer to the "Related Documentation" section. |
There are no new software features supported by the Cisco AS5200 in Cisco IOS Release 11.2(3) P through Release 11.2(4) P.
The following new features are supported by the Cisco AS5200 only and are available in Cisco IOS Release 11.2(1) P and later.
Ground-start and loop-start signaling was provided for channelized T1. This new signaling is set using the cas-group controller configuration command.
For step-by-step software configuration information, refer to the feature module Channelized E1 Signaling for the Cisco AS5200, which is published in the Feature Guide for Cisco IOS Release 11.2 P. For instructions on how to reach this publication via CCO or the Documentation CD-ROM, refer to the "Related Documentation" section.
A new E1 PRI card providing physical termination for two E1 PRI lines was introduced. Unlike most controller E1 configurations, the Cisco AS5200's E1 PRI controllers require a clock source, which is set with the clock source command.
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Note For step-by-step software configuration information, refer to the feature module Channelized E1 Signaling for the Cisco AS5200, which is published in the Feature Guide for Cisco IOS Release 11.2 P. For instructions on how to reach this publication via CCO or the Documentation CD-ROM, refer to the "Related Documentation" section. |
The following sections contain important notes about Cisco IOS Release 11.2 P that can apply to the Cisco AS5200.
Cisco is conducting an internal review of the build and distribution processes associated with its 40-bit Cisco IOS cryptographic products. To provide seamless access to Cisco IOS 40-bit encryption capability, Cisco will provide access to the most current 40-bit encryption images, beginning with Cisco IOS Release 11.2 (12), 11.2(12)P, and 11.3(2). The following 40-bit encryption images will be indefinitely unavailable:
This review is not related to any new or previously unreported bugs. The information gathered in the review will be used to implement new automated development and order processing applications.
The V.110 terminal adapters are not supported in Cisco IOS Release 11.2(12) P through 11.2(15) P.
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
For information on caveats in Cisco IOS Release 11.2 P, see Caveats for Cisco IOS Release 11.2 P located on CCO and the Documentation CD-ROM.
All caveats in Cisco IOS Release 11.2 are also in Cisco IOS Release 11.2 P.
For information on caveats in Cisco IOS Release 11.2, see the caveats section in Cross-Platform Release Notes for Cisco IOS Release 11.2 on CCO and the Documentation CD-ROM. These release notes list severity 1 and 2 caveats affecting all maintenance releases.
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
The following sections describe the documentation available for the Cisco AS5200. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.
Use these release notes with these documents:
The following documents are specific to Cisco IOS Release 11.2 and are located on CCO and the Documentation CD-ROM:
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools. |
The following documents are specific to the Cisco AS5200:
On CCO:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5200.
On the Documentation CD-ROM:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5200.
Feature modules describe new features supported by Cisco IOS Release 11.2 P and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Cisco IOS Release 11.2 Configuration Guide/Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Configuration Guides and Command References
Table 4 describes the contents of the Cisco IOS Release 11.2 software documentation set, which is available in electronic form and in printed form if ordered.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| IP Addressing |
| AppleTalk |
| Apollo Domain |
| ATM |
| AAA Security Services |
| Dial Business Solutions and Examples |
| Switching Paths for IP Networks |
| Transparent Bridging |
|
|
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CC, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.

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Posted: Mon Jul 17 10:54:06 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.