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July 10, 2000
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hardcopy documents were printed. |
These release notes for the Cisco 4000 series routers support Cisco IOS Release 11.2, up to and including Release 11.2(23). These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of software caveats that apply to Release 11.2(23), see the"Caveats" section. and Caveats section of Release Notes for Cisco IOS Release 11.2 . This caveats document is updated for every maintenance release.
Use these release notes with Release Notes for Cisco IOS Release 11.2 located on Cisco Connection Online and the Documentation CD-ROM.
These release notes describe the following topics:
This section describes the system requirements for Release 11.2:
| Feature Set by Platform | Image Name | Minimum Flash Memory | Minimum DRAM Memory | Runs From1 | ||
|---|---|---|---|---|---|---|
| Cisco 4X00 | Cisco 4X00-M | |||||
Cisco 4000 and Cisco 4000-M | IP | c4000-i-mz | 4 MB Flash | 16 MB RAM | 8 MB RAM | RAM |
IP Plus2 | c4000-is-mz | 4 MB Flash | 16 MB RAM | 8 MB RAM | RAM | |
IP Plus 40 | c4000-is40-mz | 4 MB Flash | 16 MB RAM | 8 MB RAM | RAM | |
IP Plus 56 | c4000-is56-mz | 4 MB Flash | 16 MB RAM | 8 MB RAM | RAM | |
IP/IPX/AT/DEC | c4000-d-mz | 4 MB Flash | 16 MB RAM | 8 MB RAM | RAM | |
IP/IPX/AT/DEC Plus | c4000-ds-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP/IPX/AT/DEC Plus 40 | c4000-ds40-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP/IPX/AT/DEC Plus 56 | c4000-ds56-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP/IPX/IBM/APPN | c4000-ainr-mz | 4 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise | c4000-j-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus | c4000-js-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 40 | c4000-js40-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 56 | c4000-js56-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise/APPN Plus | c4000-ajs-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 40 | c4000-ajs40-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 56 | c4000-ajs56-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Cisco 4500 | IP | c4500-i-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM3 | RAM |
IP Plus4 | c4500-is-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP Plus 40 | c4500-is40-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP Plus 56 | c4500-is56-mz | 4 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
IP/IPX/AT/DEC | c4500-d-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP/IPX/AT/DEC Plus | c4500-ds-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP/IPX/AT/DEC Plus 40 | c4500-ds40-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP/IPX/AT/DEC Plus 56 | c4500-ds56-mz | 4 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
IP/IPX/IBM/APPN | c4500-ainr-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise | c4500-j-mz | 8 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus | c4500-js-mz | 8 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 40 | c4500-js40-mz | 8 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 56 | c4500-js56-mz | 8 MB Flash | 32 MB RAM | 16 MB RAM | RAM | |
Enterprise/APPN Plus | c4500-ajs-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 40 | c4500-ajs40-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 56 | c4500-ajs56-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Cisco 4700 | IP | c4500-i-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM |
IP Plus4 | c4500-is-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP Plus 40 | c4500-is40-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP Plus 56 | c4500-is56-mz | 4 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
IP//IPX/AT/DEC | c4500-d-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP//IPX/AT/DEC Plus | c4500-ds-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP//IPX/AT/DEC Plus 40 | c4500-ds40-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP//IPX/AT/DEC Plus 56 | c4500-ds56-mz | 4 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
IP/IPX/IBM/APPN | c4500-ainr-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise | c4500-j-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus | c4500-js-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 40 | c4500-js40-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise Plus 56 | c4500-js56-mz | 8 MB Flash | 16 MB RAM | 16 MB RAM | RAM | |
Enterprise/APPN Plus | c4500-ajs-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 40 | c4500-ajs40-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
Enterprise/APPN Plus 56 | c4500-ajs56-mz | 8 MB Flash | 32 MB RAM | 32 MB RAM | RAM | |
| 1When a system is running from Flash memory, you cannot update the system while it is running. You must use the Flash memory load helper. 2Plus for the Cisco 4000 and Cisco 4000-M includes NAT and IBM (if IBM is not already included). 3The Cisco 4500 requires 16 MB DRAM when two NP-CT1 or two NP-CE1 Network Processor Modules are installed in the chassis. 4Plus for the Cisco 4500, Cisco 4500-M, Cisco 4700, and Cisco 4700-M includes NAT, ISL, LANE, and IBM (if IBM is not already included). |
Cisco IOS Release 11.2(23) supports the Cisco 4000 series:
The following LAN interfaces are supported on Cisco 4000 series routers:
The following WAN data rates are supported on Cisco 4000 series routers:
The following WAN interfaces are supported on Cisco 4000 series routers:
To determine the version of Cisco IOS software running on your Cisco 4000 series router, log in to the router and enter the show version EXEC command:
router>show versionCisco Internetwork Operating System Software
IOS (tm) 4000 Software (C4000-JS-M), Version 11.2(23).......For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
Cisco IOS software is packaged into feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features.
| Standard Feature Sets | Cisco 4000 Series |
|---|---|
IP | Basic, Plus, Encrypt |
IP/IPX/AppleTalk/DEC | Basic, Plus, Encrypt |
Enterprise | Basic, Plus, Encrypt |
Enterprise and APPN | Plus, Encrypt |
IP/IPX/IBM and IBM | Basic |
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Caution Cisco IOS images with strong encryption (including, but not limited to, 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to Unites States government regulations. When applicable, obtain local import and use authorizations for all encryption strengths. Contact your sales representative or distributor for more information, or send e-mail to export@cisco.com. |
Table 3 lists the features and feature sets supported by the Cisco 4000 series in Cisco IOS Release 11.2(23) and uses the following conventions:
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Note This feature set table only contains a selected list of features. This table is not cumulative--- nor does it list all the features in each image. |
| Feature | Feature Set | |||
|---|---|---|---|---|
| IP Routing | IP/IPX/ IBM/APPN1 | IP/IPX/ AppleTalk/ DEC | Enterprise2 | |
| LAN Support | ||||
| No | No | No | Yes |
| No | No | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| No | No | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes |
| No | No | No | Yes |
| No | No | No | No |
| Yes | Yes | Yes | Yes |
| Plus | No | Plus | Plus |
| No | No | No | Yes |
| WAN Services | ||||
| No | No | Plus | Plus |
| Plus | No | Plus | Plus |
| Plus | No | Plus | Plus |
| Plus | No | Plus | Plus |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Plus | No | Plus | Yes |
| Yes | Yes | Yes | Yes |
| WAN Optimization | ||||
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| IP Routing | ||||
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Plus | No | Plus | Plus |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Other Routing | ||||
| No | No | Yes | Yes |
| No | Yes | Yes | Yes |
| No | Yes | Yes | Yes |
| No | No | Yes | Yes |
| No | No | Yes | Yes |
| No | No | No | Yes |
| Multimedia and Quality of Service | ||||
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Management | ||||
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Security | ||||
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Encrypt | No | Encrypt | Encrypt |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| IBM Support (Optional) | ||||
| No | Yes | No | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| Plus | Yes | Plus | Yes |
| No | No | No | Yes |
| No | No | No | Yes |
| Protocol Translation | ||||
| No | No | No | Yes |
| No | No | No | Yes |
| Remote Node20 | ||||
| No | No | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| No | Yes | Yes | Yes |
| No | No | Yes | Yes |
| No | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| Terminal Services20 | ||||
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| Yes | Yes | Yes | Yes |
| No | No | No | Yes |
| 1This feature set has no additional options. It offers a low-end APPN solution for this set of hardware platforms. This feature set is not available for AccessPro PC cards. 2Enterprise is available with APPN in a separate feature set. APPN includes APPN Central Registration (CRR) and APPN over DLSw+. APPN is not available on the AccessPro PC Card. 3This feature includes AppleTalk load balancing. 4IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; and IRB and concurrent routing and bridging (CRB) cannot operate at the same time. 5The Novell IPX feature includes displaying SAP by name, IPX Access Control List violation logging, and plain-English IPX access lists. 6Translational bridging is fast switched by default but can be disabled. 7Note that the only IPX encapsulation supported in ISL is IEEE 802.3. 8ATM LAN emulation for Banyan VINES is only supported in Enterprise. The Desktop feature set supports DECnet only. 9ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features. 10PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, Multilink PPP, and PPP compression. 11X.25 includes X.25 switching. 12IPX header compression (RFC 1553) is available in the feature sets that support IPX. 13BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps. 14RED and RSVP are supported in IP/IPX/IBM/APPN for the Cisco 4000, Cisco 4500, and Cisco 4700 only. 15The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with the Plus feature sets. 16For more details, see the description of the new data encryption options in the section "Cisco IOS Packaging" in the Release Notes for Cisco IOS Release 11.2. (See the "Related Documentation" section for information on accessing the related release notes.) 17TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported. 18Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in the Plus, Plus 40, and Plus 56 feature sets. 19SRB/RSRB is fast switched. This enhancement is on by default, but it can be disabled. 20These features are supported on access servers (with limited support on router auxiliary ports). 21The Cisco 4000, Cisco 4500, and Cisco 4700 products do not support ARAP 1.0/2.0. 22Use of LAT requires terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license). |
The following section lists the new hardware and software features supported by the Cisco 4000 series for Release 11.2.
There are no new features in Cisco IOS Release 11.2(23). Previous releases support features in the following categories:
Detailed descriptions of the features can be found on Cisco Connection Online or on the Documentation CD-ROM. See the "Obtaining Documentation" section for more details.
The following sections contain important notes about Cisco IOS Release 11.2 and apply to the Cisco 4000 series.
After the release of Cisco IOS Release 11.2(15) and 11.2(15) P, a serious defect (caveat CSCdk33475) was identified that impacts Enhanced IGRP for Cisco IOS Releases 11.2(14.1) through 11.2(15.2) and Releases 11.2(14.1) P through 11.2(15.2) P. It was determined that this defect was significant enough to merit a software rebuild. The rebuild includes the caveat fix and is renumbered to 11.2(15a) and 11.2(15a) P.
Caveat CSCdk33475 causes a router to fail after the command show ip eigrp events is entered. While this show command is not required for normal operation, its use might present difficulties for customers who are running images with this defect.
Release 11.2(15a) and Release 11.2(15a) P and all subsequent releases of Cisco IOS software, including Release 11.2(16) and Release 11.2(16) P, include the fix for this caveat.
Beginning with Cisco IOS Release 11.2(15) and Release 11.2(15) P, all subsequent 11.2 and 11.2 P releases switch to Long-Cycle Maintenance Releases. A new 11.2 and 11.2 P maintenance release is scheduled to be available every thirteen weeks during the Long-Cycle Maintenance Release period. Interim builds will be available approximately every two weeks.
Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 are less serious.
This section only contains open and resolved caveats for the current Cisco IOS maintenance release.
For information on caveats in Cisco IOS Release 11.2, see Cross-Platform Release Notes for Cisco IOS Release 11.2 located on CCO and the Documentation CD-ROM, that describes caveats affecting all maintenance releases.
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Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco Bug Toolkit: Cisco Bugtool Navigator II, or at http://www.cisco.com/support/bugtools. |
This section describes possibly unexpected behavior by Release 11.2(23) and describes only severity 1 and 2 caveats.
snmp-server view rping ciscoPingTable.*.* included
-- More -- prompt for a long time, this list might change, and an attempt to print an element that existed previously but now has a NULL pointer will cause the router to crash. It is a rare occurrence and Cisco recommends one of the following workarounds to reduce the likelihood of a crash occurring:
--More-- prompt.
router(config)# router bgp 109 router(config-router)# neighbor 10.10.10.10 route-map map1 out router(config-router)# neighbor 10.10.10.10 unsuppress-map map2 router(config-router)# exit
suppress-map command with the aggregate-address command. System restarted by reload
All of the caveats listed in this section are resolved in Release 11.2(23). This section only describes severity 1 and 2 caveats.
#5 0x60702848 in xxxpcasm #4 0x60707a50 in pc_mainline #3 0x607065c8 in remote_path_control #2 0x607047b8 in process_create_tg #1 0x60757a88 in PDopen #0 0x0 in ?? ()
RA: 0x60703538[h(0x6070345c)+0xdc] RA: 0x607038E0[fsm_receive_router (0x607035b0)+0x330] RA: 0x606E285C[upchuck(0x606e2654)+0x208] RA: 0x606E2348[rcv_cls_msg(0x606e2080)+0x2c8] RA: 0x606E1ED8[dlcdx_process_messages(0x606e1eb8)+0x20] RA: 0x607027D0[xxxpcasm(0x60702440)+0x390]
%DBUS-3-CXBUSERR: Slot 1, CBus Error %RSP-3-ERROR: CyBus0 error 10 %RSP-3-ERROR: command/address mismatch %RSP-3-ERROR: bus command write 4bytes (0xE) %RSP-3-ERROR: address offset (bits 3:1) 4 %RSP-3-ERROR: virtual address (bits 23:17) 000000
The following sections describe the documentation available for the Cisco 4000 series. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
The following documents are specific to Release 11.2 and are located on CCO and the Documentation CD-ROM:
The following documents are specific to the Cisco 4000 series:
On CCO at:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco 4000 series
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 4000 series
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Each configuration guide can be used with its corresponding command reference.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Cisco IOS Release 11.2 Configuration Guides/Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Cisco IOS Release 11.2 Configuration Guides/Command References
Table 4 describes the contents of the Cisco IOS Release 11.2 software documentation set, which is available in electronic form and in printed form on request.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the paper documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2
| Books | Chapter Topics |
|---|---|
| Configuration Fundamentals Overview |
| IP Addressing |
| AppleTalk |
| Apollo Domain |
| ATM |
| AAA Security Services |
| Dial Business Solutions and Examples |
| Switching Paths for IP Networks |
| Transparent Bridging |
|
|
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Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
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San Jose, CA 95134-9883
We appreciate and value your comments

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Posted: Fri Jul 7 10:24:18 PDT 2000
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