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This appendix describes the CTM error messages and recommends solutions.
This appendix contains the following sections:
Error messages are categorized by message type (CTM client installation and general client error messages) and are listed in ascending numeric order within each category.
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Note Because error messages are grouped in number ranges, they are not listed in exact numeric order. |
EID-1: Physical memory on your machine is less than 128 MB, which is the minimum requirement for CTM client software.
Action Upgrade the system RAM to 128 MB or install the software on another computer.
EID-2: Failed to create configuration file.
Action Verify that there is enough disk space on the selected drive and reinstall.
EID-3: I/O exception while writing to ems-client.cfg.
Action Verify that there is enough disk space on the selected drive and reinstall.
EID-4: Failed to remove CTM server configuration file.
Action Verify that the CTM server has been stopped and reinstall.
EID-5: Error removing CTM configuration file.
Action Verify that the CTM application has been stopped and reinstall.
EID-6: Enter CTM host name.
Action Provide specific information.
EID-7: Enter CTM server subnetwork mask.
Action Provide specific information.
EID-8: Enter CTM server TCP port number.
Action Provide specific information.
EID-9: Enter a valid CTM host name. CTM host name must be domain name or IP address of the form 'ddd.ddd.ddd.ddd', where each 'ddd' represents a decimal octet expressed as an integer between 0 and 255. The first octet cannot be a zero.
Action Provide information by using the specified syntax.
EID-10: Enter a valid CTM host name. CTM host name must be domain name or IP address of the form 'ddd.ddd.ddd.ddd', where each 'ddd' represents a decimal octet expressed as an integer between 0 and 255. The first octet cannot be a zero.
Action Provide information by using the specified syntax.
EID-11: Enter a valid CTM server subnetwork mask.
Action Provide specific information.
EID-12: CTM server subnetwork mask must be in the form 'ddd.ddd.ddd.ddd', where each 'ddd' represents a decimal octet expressed as an integer between 0 and 255. The first octet cannot be a zero.
Action Provide information by using the specified syntax.
EID-13: Invalid TCP port number. TCP port number must be a positive number greater than 0 and less than 65535.
Action Provide specific information.
EID-14: Invalid TCP port number. TCP port number must be a numeric string with a value less than 65535.
Action Provide specific information.
EID-15: You are changing the default port number. Make sure that the port is free.
Action Verify that you have selected an available port.
EID-16: Failed to create user information file.
Action Verify that the destination directory has enough disk space. Reinstall the directory.
EID-17: I/O exception while writing to CTMUSER.DAT file.
Action Verify that the destination directory has enough disk space. Reinstall the directory.
EID-18: Failed to remove CTMUSER.DAT file.
Action no action is required.
EID-19: Error while removing CTMUSER.DAT file.
Action no action is required.
EID-20: Enter username.
Action Provide specific information.
EID-21: Enter company name.
Action Provide specific information.
EID-22: Enter product serial number.
Action Provide specific information.
EID-23: Illegal number provided.
Action Provide specific information.
EID-24: Not enough space in the selected disk drive. Choose a different disk drive.
Action Choose a different disk drive.
EID-25: Error while reading file.
Action Retry installation.
EID-100: Fatal error: Cannot connect to EMS server. Check configuration and retry.
Action Check your configuration in the file Install directory/config/ems-client.cfg and log in again.
EID-101: Fatal error: All user licenses are in use. Connection to EMS server is refused.
Action Exit from the applications that are not in active use; then, log in again. Or, you may have to purchase additional user licenses.
EID-102: Fatal error: This service is currently disabled. If the problem persists, contact your service provider.
Action Retry later. If the problem persists, contact your service provider.
EID-103: Fatal error: Connection to the EMS server was lost. The application will be shut down.
Action Restart the application after verifying that the CTM server is operational and available from the client LAN.
EID-104: CTM internal error: Invalid help URL.
Action Contact your service provider or Cisco Customer Support.
EID-130: Cannot authenticate user. Try again.
Action Enter your username and password and retry.
EID-131: EMS server address and/or port are incorrectly configured.
Action Check your configuration in the file Install directory/config/ems-client.cfg and log in again.
EID-132: User disabled due to security violation. Contact administrator to enable user account.
Action Contact your system administrator to reenable the user account.
EID-133: Specify a username.
Action Enter the username.
EID-140: Select at least one network element.
Action Select at least one network element (NE).
EID-141: Specify alarm severity.
Action Select at least one alarm severity from the list provided.
EID-142: Specify export destination file.
Action Specify the export destination file.
EID-143: Cannot write to specified export file.
Action Verify that the user has the required permission in the directory where the export file is being created. Verify that there is enough disk space available; then, retry.
EID-144: Cannot create directory name. Keep a space after the string.
Action Verify that the user has the required permission in the directory where the export file is being created. Verify that there is enough disk space available; then, retry.
EID-145: Illegal record count. Enter a positive integer.
Action Enter a positive integer.
EID-146: Event Export Manager - Cannot create or append to filename. Check access rights and disk space.
Action Check access rights and disk space.
EID-147: Event Export Manager - Cannot write to filename. Check access rights and disk space.
Action Check access rights and disk space.
EID-150: Illegal threshold value. Enter a number between 0 and 100.
Action Enter a number between 0 and 100.
EID-151: Copying of CTC binary to CTM server failed. Ensure that ServerInstallDir/cms/ on server is not write protected.
Action Write-enable the location ServerInstallDir/cms/ and retry.
EID-159: Selected NEs for software download are of different model types.
Action Reselect the NEs. All NEs selected for software download must be the same model type.
EID-160: Year entered is before the current year. Enter a year greater than or equal to the current year.
Action Enter a year that is equal to or greater than the current year.
EID-161: Month entered is before the current month. Enter a month greater than or equal to the current month.
Action Enter a month that is equal to or greater than the current month.
EID-162: Date entered is before the current date. Enter a date greater than or equal to the current date.
Action Enter a day of the month that is equal to or greater than the current day of the month. The day should be a valid day for the month and year selected.
EID-163: Hour entered is before the current hour. Enter an hour greater than or equal to the current hour.
Action Enter an hour that is equal to or greater than the current hour.
EID-164: Minute entered is before the current minute. Enter a minute greater than or equal to the current minute.
Action Enter a minute that is equal to or greater than the current minute.
EID-165: Source filename is empty. Enter a valid filename.
Action Enter a source filename, which is required for the software download or memory restore operation.
EID-166: Source filename does not exist. Enter a valid filename.
Action The source filename specified for the software download or memory restore operation does not exist. Specify a valid source filename.
EID-167: Selected network element list is empty. Select network elements from Available NE list.
Action Select at least one NE for the memory backup or software download operation.
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Note You can run the memory restore operation for only one NE at a time. |
EID-168: An error occurred while scheduling the software download operation.
Action The software download operation could not be scheduled. Restart the CTM client and retry the software download operation.
EID-169: An error occurred while scheduling the memory restore operation.
Action The memory restore operation could not be scheduled. Restart the CTM client and retry the memory restore operation.
EID-170: An error occurred while scheduling the memory backup operation.
Action The memory backup operation could not be scheduled. Restart the CTM client and retry the memory backup operation.
EID-171: Enter message to be sent.
Action No message is specified. Enter the message you want to send.
EID-172: Message is too long. Only the first 512 bytes will be sent.
Action The maximum message size allowed is 512 bytes. If you entered more than 512 bytes, only the first 512 bytes will be sent.
EID-173: An error occurred while sending the message.
Action The message could not be delivered. Restart the CTM client, retype the message, and resend.
EID-174: Cannot retrieve the list of existing configuration files for the network element.
Action Restart the CTM client and retry.
EID-175: Max number of Cisco ONS 15454 NEs should be less than or equal to 100.
Action Specify 100 or fewer Cisco ONS 15454 NEs.
EID-176 : An error occurred while reading the global CTM configuration.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-177 : An error occurred while modifying the global CTM configuration. Changes made may not take effect.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-178: An error occurred while modifying the global CTM configuration. Changes made may not be communicated to other CTM clients.
Action Restart the CTM client and retry.
EID-180: An error occurred while starting this service. Verify that this service is installed on the CTM server and retry.
Action Verify that the service is installed and licensed by entering the following command:
ls /opt/CiscoTransportManagerServer/bin
EID-181: An internal state error has occurred. Do you wish to continue using a default standard configuration?
Action Click Yes or No; then, continue accordingly. Or, restart the Server Control Panel window.
EID-182: An internal state denied the request to read the configuration. Do you wish to continue using a default standard configuration?
Action Click Yes or No; then, continue accordingly. Or, restart the Server Control Panel window.
EID-183: An I/O error has occurred. Do you wish to continue using a default standard configuration?
Action Click Yes or No; then, continue accordingly. Or, restart the Server Control Panel window.
EID-184: An internal protocol error has occurred. Do you wish to continue using a default standard configuration?
Action Click Yes or No; then, continue accordingly. Or, restart the Server Control Panel window.
EID-185: An internal error would not allow the current configuration to be opened.
Action An incorrect server configuration appears on the Server Control Panel window. Restart it and verify that the server parameters are correct.
EID-186: The request to open the current configuration file was denied.
Action An incorrect server configuration appears on the Server Control Panel window. Restart it and verify that the server parameters are correct.
EID-187: There is a problem opening the current configuration file.
Action An incorrect server configuration appears on the Server Control Panel window. Restart it and verify that the server parameters are correct.
EID-188: There is an exception opening the current configuration file.
Action An incorrect server configuration appears on the Server Control Panel window. Restart it and verify that the server parameters are correct.
EID-189: There is an input character problem in the current configuration file.
Action An incorrect server configuration appears on the Server Control Panel window. Restart it and verify that the server parameters are correct.
EID-190: Error detected in Server Configuration file at line line number.
Action The server configuration file contains in invalid entry (or is missing a mandatory entry) at the line specified. If the line number specified is one more than the last line in the file, invalid data exists on the last line, or some mandatory field values are missing after the last line.
EID-191: Error in writing the changes to the Server Configuration file. The previous changes made to the server configuration have been lost.
Action Refresh the Server Control Panel window. Make the changes again and click Save.
EID-192: Server configuration has been modified by another user since it was last read. You must refresh this view before any changes can be made to this Server Configuration file.
Action To proceed with the save, click the Refresh Data toolbar icon, change the selected Server Control Panel property sheet, and click Save.
EID-193: This IP address was already added as an SNMP host.
Action Enter a different IP address.
EID-194: A maximum of n SNMP hosts can be configured. You must remove an existing host if you want to add another host.
Action Remove an existing SNMP host; then, add a new host.
EID-195: This is not a valid license key. Enter a license key. If this error persists, contact Cisco Systems to obtain valid license key.
Action Enter a valid license key.
EID-200: There is no data available for the requested day. Choose a different day from the graph window.
Action Choose a different day from the graph window.
EID-201: Select at least one parameter to plot.
Action Select at least one parameter to plot.
EID-300: Cannot open file filename. Privileges to write data are not available.
Action You have read access only; this operation requires read/write access. Log out and log in again with a username and password that has read/write access.
EID-301: Export data error: Table not instantiated.
Action You cannot export data before the table is fully open. Wait until the table opens fully; then, click the Export toolbar icon.
EID-302: Export data: Error occurred while opening file filename to export data.
Action The file could not be opened for writing the data. This could be due to insufficient permission in the selected directory. Choose a directory with write permission or change the permission to allow write in the selected directory.
EID-303: Data successfully exported to filename.
Action no action is required.
EID-304: Enter a filename for export.
Action Provide specific information.
EID-305: File filename already exists. Do you want to overwrite it?
Action The file that you have provided already exists. Make sure that you want to overwrite the file before clicking OK.
EID-306: Cannot write to filename. Check if you have sufficient disk space and permissions to write.
Action Change the permission on the specified file or choose a different filename. If there is insufficient disk space, delete some files to make space on the disk.
EID-307: Filename: Path does not exist or there is no permission to write. Check that the path to the file exists and you have sufficient permissions to write.
Action A directory that is part of the path that you specified to the file does not exist or has no permissions to read or write. Create the directory structure to store the file with read/write permissions; then, specify the path. Or, specify a valid path.
EID-308: Directory name is a directory. Enter a filename.
Action Enter a filename instead of a directory name.
EID-309: Enter a character for separating fields during export.
Action You selected the Other option button but did not specify a separation character. Specify the character that you want to use as the separation character.
EID-310: Graph is not available at this time.
Action The graph could not be started because the NE could not be contacted. Verify that the NE is available and retry.
EID-311: BER statistics are not available at this time.
Action The bit error rate (BER) window could not be opened because the NE could not be contacted. Verify that the NE is available and retry.
EID-312: The table will be sorted on the Time Stamp column to show new rows. Press OK to sort. You may cancel and sort the table on time stamp later to see the new rows.
Action If you click Cancel, the rows are not sorted in chronological order. If you click OK, the rows are sorted in chronological order and the latest rows appear on top.
EID-313: Cannot get system information from the NE. Check IP connectivity to the NE and restart the Shelf View.
Action The SNMP query for system contact and location is not reaching the NE. After IP connectivity to the NE is restored, reopen the Shelf View window. The correct system contact and location information appears.
EID-315: Error getting data from the database.
Action Restart the CTM client and retry.
EID-316: Error while setting filter criteria in the database.
Action Restart the CTM client and retry.
EID-317: Error while adding filter criteria in the database.
Action Restart the CTM client and retry.
EID-318: Error while getting total number of rows from the database.
Action Restart the CTM client and retry.
EID-319: Error while sorting data in the database.
Action Restart the CTM client and retry.
EID-320: Error while read/write attempted to the database.
Action Restart the CTM client and retry.
EID-321: Error while sending JMOCO request for alarm changed.
Action Restart the CTM client and retry.
EID-322: Error while initializing table.
Action Restart the CTM client and retry.
EID-400: This number is invalid. Enter a valid number to continue.
Action Enter a valid number.
EID-401: Error occurred while initializing resource bundles in the NE Explorer.
Action Close and reopen the NE Explorer. If this fails, restart the application and repeat the same steps. If this still fails, one or more of the application files are missing. Reinstall the application.
EID-402: System name for this network element is inconsistent.
Action No action is required.
EID-403: Error occurred while reading the STS-1 configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-404: Error occurred while reading the VT configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-405: Error occurred while reading the serial interface configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-406: Error occurred while reading the multilink configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-407: Error occurred while reading the Ethernet port configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-408: Error occurred while reading the DS-1 port configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-409: Error occurred while reading the OC-3 configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-410: Error occurred while reading the cross-connect configuration from the database. The data shown may be inconsistent with the network element's actual configuration.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-411: Error occurred while specifying filter parameters for DS-1 ports on the Cross-Connect Table.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-412: Error occurred while specifying filter parameters for Ethernet ports on the Cross-Connect Table.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-413: Changes to the configuration will not be reflected in the NE Explorer. Refresh the window to update the information.
Action Restart the CTM client and retry.
EID-414: Error occurred while connecting to the remote console.
Action The NE is not available. Verify that the client can reach the NE and retry.
EID 415: No configuration data has been detected for this network element.
Action If the NE is available, wait a few minutes; then, reopen the NE Explorer window.
EID-450: Error occurred while initializing resource bundles in the Cross-Connect Map.
Action Close and reopen the Cross-Connect Map window. If this fails, restart the application and repeat the same steps. If this still fails, one or more application files are missing. Reinstall the application.
EID-451: Error occurred while reading active interface side for VTs. Information for active interfaces for VTs may be incorrect for one or more VTs.
Action The active interface side of one or more VTs is not being read correctly. Verify connectivity between the NE and the server.
EID-452: Active interface side for VTs is not available.
Action The active interface side of one or more VTs is not being read correctly. Verify connectivity between the NE and the server. Close and reopen the Cross-Connect Map window.
EID-453: Cross-Connect Map cannot receive any events. The data shown may be incorrect.
Action Click the Refresh Data toolbar icon to refresh the view. If this fails, verify that the CTM server and the CTM client are exchanging events properly.
EID-454: Error occurred while plotting historical graphs from the Cross-Connect Map.
Action Click the Refresh Data toolbar icon to refresh the view; then, retry.
EID-455: Error occurred while plotting real-time graphs from the Cross-Connect Map.
Action Click the Refresh Data toolbar icon to refresh the view. If this fails, verify that the NE for which real-time graphs are being generated is available.
EID-456: Error occurred while showing DS-1 Port BER from the Cross-Connect Map.
Action Verify that the NE for which the DS-1 Real-Time BER is requested is available.
EID-457: Error occurred while connecting to remote console from the Cross-Connect Map.
Action The NE is not available. Verify that the NE is available from the client and retry.
EID-458: Alarm counts are not available in the Cross-Connect Map. Information shown about facility/service alarms may be incorrect.
Action Click the Refresh Data toolbar icon to refresh the view. If this fails, check for data consistency in the database.
EID-459: Error occurred while tagging port in/out of maintenance in the Cross-Connect Map.
Action Click the Refresh Data toolbar icon to refresh the view. Retag the port by selecting or deselecting the Tag Under Maintenance right-click menu option.
EID-460: Error occurred while getting tagged port admin state in the Cross-Connect Map. Admin states shown may be incorrect for one or more ports.
Action Click the Refresh Data toolbar icon to refresh the view. If this fails, check for data consistency in the database.
EID-461: Error occurred while reading cross-connect data. Configuration shown may be incorrect.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-462: Error occurred while reading cross-connect data. Configuration shown may be incorrect.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-463: Incorrect data received. The active interface used by one or more VTs may be shown incorrectly.
Action The active interface side of one or more VTs is not being read correctly. Verify connectivity between the NE and the server.
EID-464: No configuration data has been detected for this network element.
Action Wait for a few minutes; then, click the Refresh Data toolbar icon to refresh the view.
EID-500: Searched item not found.
Action No item in the Domain Explorer topology tree matches the search criteria you specified. Redefine the search criteria and run a new search.
EID-502: Group Name is a mandatory field. Enter a unique group name and retry.
Action Enter a unique name for the new group.
EID-503: A group with the same name already exists. Specify a unique group name and retry.
Action Enter a unique name for the new group.
EID-504: A group name cannot be the same as a domain name. A domain with the same name already exists. Specify a unique group name and retry.
Action Enter a unique name for the new group.
EID-505: Database Error: Error while adding new group to the database.
Action A database error occurred while adding the new group. Verify that the CTM database is up and running properly. Restart the CTM client and retry adding a new group.
EID-506: Group name is too long. Restrict the name to 32 characters.
Action Enter a unique group name that is not longer than 32 characters.
EID-507: Group description is too long. Restrict the description to 256 characters.
Action Enter a group description that is not longer than 256 characters.
EID-508: You have used all the available network element licenses. To add more network elements, upgrade your product name license count.
Action Contact Cisco Customer Support to upgrade your license count.
EID-509: Cannot read the product name license information. Restart the product name server and client. If the problem persists, contact the product name customer service.
Action Restart the CTM server and client.
EID-511: NE ID is a mandatory field. Enter a unique NE ID and retry.
Action Enter a unique ID for the NE.
EID-512: An NE or GNE with the same ID already exists in the database. Enter a unique NE ID and retry.
Action Enter a unique ID for the NE.
EID-513: Error in NE ID field. Restrict the NE ID to 128 alphanumeric characters with no spaces.
Action Enter a unique ID for the NE that is not longer than 128 alphanumeric characters.
EID-514: IP Address is a mandatory field. Enter a unique IP address and retry.
Action Enter a unique IP address for the NE.
EID-515: An NE or GNE with the same IP address already exists. Enter a unique IP address and retry.
Action Enter a unique IP address and retry.
EID-516: Invalid IP address. Enter a valid IP address in four decimal bytes (for example, 196.100.200.300) and retry.
Action Enter a unique IP address by using the specified format.
EID-517: NSAP Address is a mandatory field. Enter a unique NSAP address and retry.
Action Enter a unique network service access point (NSAP) address for the NE.
EID-518: A network element with the same NSAP address already exists. Enter a unique NSAP address and retry.
Action Enter a unique NSAP address for the NE.
EID-519: Invalid NSAP address. Enter a valid NSAP address in 20 hexadecimal bytes (for example, 01:10AB:4F0D:0912:1FCD:003D:33FF:0310:DFC2:AAB8:01) and retry.
Action Enter a unique NSAP address by using the specified format.
EID-520: Database error: Error occurred while adding a new network element to the database.
Action A database error occurred while adding the new NE. Verify that the CTM database is up and running properly. Restart the CTM client and retry adding a new NE.
EID-521: Network element description is too long. Restrict the description to 256 characters.
Action Enter a description that is not longer than 256 characters.
EID-523: Location Name is a mandatory field when adding a network element in a state other than Preprovisioned. Specify the location name and retry.
Action Enter the location name.
EID-524: Database error: Cannot set the In-Service time stamp in the database.
Action A database error occurred while storing the NE's in-service time stamp in the database. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-525: Database error: Cannot set the Config Mode in the database.
Action A database error occurred while setting the NE type in the database. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-526: Invalid tree node selected. You cannot perform this operation with the current selection. Select a group or domain node and retry.
Action Select a group or domain node and retry.
EID-527: Fatal error occurred while notifying the CTM server of this change. Restart the server and all the clients.
Action Restart the CTM server and all the clients. Contact Cisco Customer Support if the problem persists.
EID-529: An error occurred while writing data to the database.
Action Exit and restart the CTM client.
EID-530: An error occurred while reading data from the database.
Action Exit and restart the CTM client.
EID-531: A domain with the same name already exists. Specify a unique domain name and retry.
Action Specify a unique domain name.
EID-532: Database error: Cannot modify the domain description.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-533: Database error: Cannot modify the domain name.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-534: Domain Name is a mandatory field. Specify the domain name and retry.
Action Enter a name for the domain.
EID-535: Group Name is a mandatory field. Specify the group name and retry.
Action Enter a name for the group.
EID-536: Database error: Cannot modify the group name.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-537: Database error: Cannot modify the group description.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-538: Database error: Cannot modify the group location.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-539: Database error: Cannot modify the network element name.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-540: Database error: Cannot modify the network element IP address.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-541: Database error: Cannot modify the network element NSAP address.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-542: Database error: Cannot modify the network element state.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-543: Database error: Cannot modify the network element description.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-544: Database error: Cannot modify the network element community string.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-545: Database error: Cannot modify the network element location name.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-546: Database error: Cannot modify the network element GNE ID.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-547: Database error: Cannot create the new user.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-548: Username is a mandatory field. Enter a unique username and retry.
Action Enter a unique username.
EID-549: A CTM user with the same name already exists. Enter a unique username and retry.
Action Enter a unique username and retry.
EID-550: User Password is a mandatory field. Enter a unique user password and retry.
Action Enter a unique password for the user. The user password must contain at least six characters. Of those six characters, at least one must be a nonalphanumeric character (*, -, &, %, and so on).
EID-551: Database error: Cannot modify user properties.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-552: No objects are assigned to the user. Assign at least one object to the user.
Action Assign one or more objects to the user.
EID-553: Database error: Cannot get the list of users.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-554: User selection is mandatory. Select a user.
Action Select a user.
EID-555: Database error: Cannot delete one or more users.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-556: Fatal error: Restart the CTM server and all the clients.
Action Restart the CTM server and all the clients.
EID-557: The selected user is currently logged in. The user must log out to perform this operation.
Action Ask the selected users to log out from all the clients and retry.
EID-559: Database error: Cannot retrieve the ports assigned to the user.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-560: Database error: Cannot assign ports to the user.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-561: No ports are assigned to the user. Assign at least one port to the user.
Action Assign one or more ports to the user.
EID-562: Database error: Cannot create the new user.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-563: Username is a mandatory field. Enter a unique username and retry.
Action Enter a unique username.
EID-564: A CTM user with the same name already exists. Enter a unique username and retry.
Action Enter a unique username.
EID-565: User Password is a mandatory field. Enter a unique user password and retry.
Action Enter a unique password for the user. The user password must contain at least six characters. Of those six characters, at least one must be a nonalphanumeric character (*, -, &, %, and so on).
EID-566: Database error: Cannot modify user properties.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-567: The password confirmation does not match the actual password. Try again.
Action Retype the user password in the Confirm Password field.
EID-568: The area name cannot be the same as a group name. A group with the same name already exists. Specify a unique area name and retry.
Action Enter a unique name for the domain.
EID-569: No objects are assigned to the user. Assign at least one object to the user.
Action Assign one or more objects to the user.
EID-570: Database error: Cannot assign ports to the user.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-57 1: No ports are assigned to the user. Assign at least one port to the user.
Action Assign one or more ports to the user.
EID-572: Database error: Cannot delete one or more users.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-573: Fatal error: Restart the CTM server and all the clients.
Action Restart the CTM server and all the clients.
EID-574: One or more selected users are currently logged in. The users cannot be deleted until they log out.
Action Ask the selected users to log out from all the clients and retry.
EID-593: NEs are using the selected GNE, so the GNE cannot be deleted.
Action Verify that the GNE that you want to delete is not assigned to any NE. Use the Network Element Properties sheet to change the GNE assignment.
EID-597: The last reference of a group can be deleted only after removing all the network elements it contains. Remove all the network elements this group contains and retry.
Action Copy or move all the NEs in this group to another group; then, retry.
EID-598: Database error occurred while deleting the selected group from all references of its parent. The group might not be deleted completely.
Action Restart the CTM client. Check if the deleted group still exists under all references of its parents. If it does, select each reference in the Domain Explorer topology tree and choose Edit > Delete. Or, click the Delete toolbar icon.
EID-599: This is the last reference of this network element. You must manually remove all references of this network element from the database. See the documentation for details.
Action Use the appropriate database pruning scripts to manually remove all references of the NE. For more information, refer to the "Pruning the Database" section.
EID-600: Internal error: Cannot register with the event notification subsystem for events. You might not receive updates from other users.
Action Restart the CTM client.
EID-601: The Shelf View cannot be invoked for Preprovisioned or Out of Service network elements.
Action This is an informational message. The Shelf View can be invoked only for in-service and under-maintenance NEs. No action is required.
EID-602: The Alarm Browser cannot be invoked for the selected node.
Action This is an informational message. No active alarm information is available for the selected node. No action is required.
EID-603: An error occurred while subscribing to EMS events.
Action Restart the CTM client.
EID-604: An error occurred while unsubscribing from the Cisco Transport Manager event notification subsystem.
Action Restart the CTM server.
EID-605: An error occurred while adding the static route for the new network element. Exit and restart the client.
Action Restart the CTM client.
EID-606: Database error: Cannot modify the GNE's TCP port number.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-607: A GNE or NE with the same IP address already exists. Enter a unique IP address and retry.
Action Enter a unique IP address and retry.
EID-614: A database error occurred while deleting the selected subnetwork from the database. The subnetwork might not be completely deleted.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-615: An error occurred while changing the subnetwork name.
Action Restart the CTM client.
EID-616: An error occurred while changing the subnetwork title.
Action Restart the CTM client.
EID-617: An error occurred while changing the subnetwork description.
Action Restart the CTM client.
EID-618: An error occurred while changing the subnetwork type.
Action Restart the CTM client.
EID-619: An error occurred while changing the subnetwork topology.
Action Restart the CTM client.
EID-620: An error occurred while changing the subnetwork GNE.
Action Restart the CTM client.
EID-621: Community String is a mandatory field. Enter the community string and retry.
Action Enter the community string.
EID-622: A fatal error occurred while requesting the topology change.
Action Restart the CTM server and all the clients.
EID-623: An error occurred in response to a topology change. Refresh the view.
Action Click the Refresh Data toolbar icon to refresh the view.
EID-624: Subnetwork Name is a mandatory field. Enter a unique subnetwork name and retry.
Action Enter a unique subnetwork name.
EID-625: A subnetwork with the same name already exists. Specify a unique subnetwork name and retry.
Action Enter a unique subnetwork name.
EID-626: Database error: Error while adding the new subnetwork to the database.
Action A database error occurred during this operation. Verify that the CTM database is up and running properly. Restart the CTM client and retry.
EID-627: Invalid IP address specified.
Action Enter a valid IP address.
EID-628: Cisco Transport Manager initialization failed. Cannot connect to the CTM database.
Action The CTM client cannot read a required table from the database. Restart the application and start the Debug Log (select Window > Show Debug Log). If the problem persists, contact Cisco Customer Support with the Debug Log trace.
EID-629: A fatal error occurred while trying to retrieve new assignments from the server. The application will be shut down. Restart the application.
Action Restart the CTM server and all the clients.
EID-630: The selected NE is not found in the database; the database might be corrupted.
Action Restart the CTM client.
EID-631: The administrator has changed your password. The application will be closed. Log in again with the new password.
Action Log in by using the revised user password.
EID-632: The administrator has disabled this user. The application will be closed.
Action The administrator disabled the selected user's access. Contact the administrator to reenable user access.
EID-633: The administrator has deleted this user. The application will be closed.
Action The administrator deleted the selected user. Contact the administrator to create a new user account.
EID-635: All available licenses for type of NE have been exhausted. Contact Cisco Systems for additional licences.
Action Contact Cisco Systems to obtain additional licenses.
EID-636: An error occurred while determining the available licenses for this type of network element. Restart the application and try again.
Action Restart the CTM client and retry.
EID-700: An error occurred while saving node coordinates to the database. Refresh the view and retry.
Action Click the Refresh Data toolbar icon to refresh the view and recustomize the coordinates.
EID-701: An error occurred while saving the node icon to the database. Refresh the view and retry.
Action Click the Refresh Data toolbar icon to refresh the view and recustomize the node icons.
EID-702: An error occurred while communicating link information to the server.
Action Report this error to your systems administrator or to Cisco Systems.
EID-703: An error occurred while creating the new link between the selected nodes. Recreate the link.
Action Recreate the link.
EID-704: Links must be created between two distinct nodes on the same domain map. Recreate the link.
Action Recreate the link between two distinct nodes.
EID-705: An error occurred while deleting the link. Refresh the view and retry.
Action Click the Refresh Data toolbar icon to refresh the view and reattempt to delete the link.
EID-706: The administrator has deleted or moved this map group. This map view will be closed.
Action Click OK to close the Domain Map.
EID-707: The administrator has deleted or moved x node in this map. This node and its connecting links will be deleted.
Action Click OK.
EID-708: Cannot create more than one link between two nodes.
Action A link already exists between the selected nodes. Create a link between two distinct nodes that do not have an existing link.
EID-709: An error occurred while opening the selected image file at the specified file-path.
Action The selected image file does not exist in the selected file path. Select an image file from the file list in the selected subdirectory.
EID-710: An error occurred while loading the node icon image. Retry.
Action The image could not be loaded from the file you selected. Check the size of the file and reload the icon image.
EID-711: An error occurred while loading the default background map image.
Action Report this error to your systems administrator or to Cisco Systems.
EID-712: An error occurred while loading the link from the database.
Action Report this error to your systems administrator or to Cisco Systems.
EID-713: An error occurred while opening the node.
Action Report this error to your systems administrator or to Cisco Systems.
EID-714: An error occurred while opening the parent node.
Action Report this error to your systems administrator or to Cisco Systems.
EID-715: An error occurred while loading the background map image file. Retry.
Action The image could not be loaded from the file you selected. Check the size of the file and reload the background image.
EID-716: An error occurred while deleting a node from the map. Refresh the view.
Action Click the Refresh Data toolbar icon to refresh the view.
EID-717: An error occurred while saving the map background image file. Refresh the view and retry.
Action The image could not be saved to the database. Click the Refresh Data toolbar icon to refresh the view and recustomize the background image.
EID-750: Error in launching CTC shelf view for NE name.
Action If the CTC progress screen and login dialog appear, the CTC username or password are incorrect.
Step 2 In the CTM Users table, choose Edit > Modify User.
Step 3 Change the CTC username and password to match those configured for the device.
If the CTC progress screen idles for a long time before the login dialog appears, there might be network connectivity problems to the device.
Step 4 (Optional) From an MS-DOS command window or a Solaris terminal, ping the device. If there is no response, set up routes so the device is available; then, restart CTC.
Step 5 (Optional) If CTC does not start, you machine might have resource constraints. Close some open applications and try again. Close some instances of CTC that are managing another group of Cisco ONS 15454 devices and try again.
If the GNE for the selected Cisco ONS 15454 was not found, there might be a mismatch between the GNE specified for the device and the available GNEs in the GNE Table. This means the data in the database is corrupt. Contact the Cisco TAC for further assistance.
EID-751: Error in launching CTC provisioning view (NE Explorer) for NE name.
Step 2 In the CTM Users table, choose Edit > Modify User.
Step 3 Change the CTC username and password to match those configured for the device.
If the CTC progress screen idles for a long time before the login dialog appears, there might be network connectivity problems to the device.
Step 4 (Optional) From an MS-DOS command window or a Solaris terminal, ping the device. If there is no response, set up routes so the device is available; then, restart CTC.
Step 5 (Optional) If CTC does not start, you machine might have resource constraints. Close some open applications and try again. Close some instances of CTC that are managing another group of Cisco ONS 15454 devices and try again.
If the GNE for the selected Cisco ONS 15454 was not found, there might be a mismatch between the GNE specified for the device and the available GNEs in the GNE Table. This means the data in the database is corrupt. Contact the Cisco TAC for further assistance.
The CTM server error messages appear in the error log, which you can see from the Server Control Panel window. Server error messages have the following syntax:
Date and time: filename(line number): module-severity-error ID: error message
Example:
01/01/99 09:56:01 PM: cliroutines.c(80): CONFIG-DEBUG-1201: Unknown_ETHERNET_PORT 0.
The following error messages are categorized by severity (critical, major, and minor) and are listed in ascending numeric order within each category.
|
Note Because error messages are grouped in number ranges, they are not listed in exact numeric order. |
EID-26 : Enter a directory for the CTM Index tablespace.
Action Provide specific information.
EID-27 : Enter a directory for the CTM Data1 tablespace.
Action Provide specific information.
EID-28: Enter a directory for the CTM Data2 tablespace.
Action Provide specific information.
EID-29. Enter the database administrator name.
Action Provide specific information.
EID-30: Enter the database administrator password.
Action Provide specific information.
EID-31: Enter the database file size in MB.
Action Provide specific information.
EID-32 : Enter a valid number for the database file size.
Action Provide specific information.
EID-33 : Enter the data file path.
Action Provide specific information.
EID-34: NSAP address is not 40 characters.
Action Enter a valid NSAP address in 20 hexadecimal bytes (for example, 01:10AB:4F0D:0912:1FCD:003D:33FF:0310:DFC2:AAB8:01) and retry.
EID-35: Installation directory not specified.
Action Specify an installation directory.
EID-36 : I/O exception occurred while writing to USER.DAT file.
Action Verify that the selected install destination directory has enough disk space and reinstall.
EID-37 : Failed to remove user information file.
Action No action is required.
EID-38 : Error occurred while removing USER.DAT file.
Action No action is required.
EID-39: Enter username.
Action Provide specific information.
EID-40: Enter company name.
Action Provide specific information.
EID-41: Enter product license key.
Action Provide specific information.
EID-42: Invalid product license key. Enter a valid product license key.
Action Provide specific information.
EID-104: Service service name failed to initialize.
Action Look for previous error messages from the service that failed to determine the cause and fix for the problem. Verify that the Oracle database is running and that there are enough free resources (memory, sockets, etc.) on the server machine.
EID-316: Error connecting to the database.
Action The application failed to log into the Oracle database. Verify that the database and the listeners are running.
EID-401: Failed to initialize UDP socket pool.
Action There were not enough sockets available for the server to start. Check the file /etc/system on the server machine for the following lines:
set rlim_fd_max=XXX set rlim_fd_cur=YYY
EID-402: Failed to initialize work queue.
Action Restart the server.
EID-403: Failed to initialize semaphores.
Action Restart the server.
EID-404: Unable to connect to database.
Action The application failed to log in to the Oracle database. Verify that the database and the listeners are running. There may also be a license problem.
EID-405: Failed to start main poller thread.
Action Restart the server.
EID-601: Failed to open trap listener socket.
Action The UDP socket 162 should not be taken by another program. If another program is using UDP socket 162, stop that program. Also, verify that the CTM server is running as root.
EID-805: Failed to open a disk file filename errno=error number from file /usr/include/sys/errno.h.
Action CTM was unable to open "SpoolFile" in the directory CTMSHOME. Check for file permissions and verify that the CTM server is running with superuser privileges. The file system containing SpoolFile must be installed on a local file system.
EID-2002: Bad category value in JMOCO event.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2003: JMOCO event is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2035: Exception string occurred while setting the corba-request-timeout parameter value for the ORB.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2037: Cannot initialize the NEService. Trying to stop the service.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2038: Exception string occurred while initializing the NEService. Trying to stop the service.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-203: Invalid thread ID.
Action If the CTM server starts, ignore this internal error. If the server does not start, increase the memory/swap space on the server machine.
EID-204: Error creating work queue.
Action If the CTM server starts, ignore this internal error. If the server does not start, increase the memory/swap space on the server machine.
EID-206: Error scheduling work.
Action If the CTM server starts, ignore this internal error. If the server does not start, increase the memory/swap space on the server machine.
EID-208: Work queue/work was destroyed.
Action If the CTM server starts, ignore this internal error. If the server does not start, increase the memory/swap space on the server machine.
EID-209: Worker thread is exiting.
Action If you receive this error during normal operation, restart the server. This error is normal during shutdown.
EID-212: Error waiting on a semaphore.
Action If the CTM server starts, ignore this internal error. If the server does not start, increase the memory/swap space on the server machine.
EID-218: Memory corruption: bad header.
Action Restart the CTM server.
EID-219: Memory corruption: bad footer.
Action Restart the CTM server.
EID-226: Error creating socket.
Action If the CTM server starts, ignore this internal socket-related error. If the server does not start, check the file /etc/system on the server machine for the following lines:
set rlim_fd_max=XXX set rlim_fd_cur=YYY
EID-227: Error in socket bind.
Action If the CTM server starts, ignore this internal socket-related error. If the server does not start, check the file /etc/system on the server machine for the following lines:
set rlim_fd_max=XXX set rlim_fd_cur=YYY
EID-228: Error in socket listen.
Action This is an internal error. If the CTM server is not operating normally, restart the server.
EID-229: Invalid socket.
Action This is an internal error. No action is required.
EID-237: Timer thread exiting.
Action If the timer thread exits, the software and configuration upload/download will not work properly. Restart the server.
EID-238: Unable to schedule timer work.
Action This is an internal error. No action is required.
EID-313: Length of request is more than expected.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-314: CTM server port not specified in configuration file.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-321: Unable to set up database entry for NE #NE identifier.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-325: Error encoding arguments.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-326: Error disabling the user login for username.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-327: Maximum number of client connections exceeded for IP address:socket number.
Action This is an internal protocol error. The CTM client will display the appropriate message.
EID-425: The EMS server may require a restart.
Action Restart the CTM server. If the error persists, capture a LAN trace from the CTM server to help debug the problem.
EID-606: Active alarm recovery looping for NE name.
Action The CTM server cannot recover the active/standing alarms on the NE because of a loop in the SNMP agent on the NE. Restart the NE.
EID-803: Invalid write errno = error number from file /usr/include/sys/errno.h, size_to_write = size, wrote number bytes.
Action This is an internal socket error. Data to the OSS overflowed, but will be corrected automatically.
EID-804: Invalid read errno = error number from file /usr/include/sys/errno.h, size_to_read = size.
Action This is an internal socket error. Check network connectivity.
EID-902: Cannot allocate memory.
Action Increase the available memory/swap space on the server machine and restart the application.
EID-903: Cannot find table element.
Action This is an internal command-line interface (CLI) parser error. No action is required.
EID-904: Entry already present in the table.
Action This is an internal CLI parser error. No action is required.
EID-905: Invalid type in cfg_find_or_add.
Action This is an internal CLI parser error. No action is required.
EID-1101: Database error string.
Action The database error string describes the error in detail. If the CTM server fails to come up, check the Oracle username and password. For more information, refer to Oracle's documentation.
EID-1301: Error string.
Action This is a generic internal error used for debugging purposes.
EID-1302: System error: error string.
Action This is a generic internal error used for debugging purposes.
EID-2008: Exception string occurred while notifying main.
Action The internal TCP/IP communication channel has gone down. The CTM server will restart the service automatically.
EID-2026: Exception: string.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2027: Null NetElement for NE: NE ID.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2028: Null NodeModel for NE: NE ID.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2030: Null pointer: exception string for NE: NE ID.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2031: Operation failed: exception string for NE: NE ID.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2033: Inventory collection was not completed for NE: NE ID.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2039: VlanSetManager is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2040: NetCircuitWatchDog is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2041: TopologyClientImpl is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2042: EventDispatcher received is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2043: CerentCMService is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2044: Exception string occurred while reading NE NE ID from the PL_NE_Info_Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2045: Exception string occurred while reading GNE GNE ID from the PL_GNE_Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2046: Cannot find matching GNE in the PL_GNE_Table. The database might be inconsistent.
Action Check the GNE information; then, stop and restart the CTM server.
EID-2052: Network is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2060: Circuit main thread has been interrupted.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2061: Exception string occurred while initializing the circuit database tables.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2062: Exception string occurred while deleting from Circuit Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2063: Exception string occurred while deleting from Circuit Destination Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2064: Exception string occurred while deleting from Circuit Span Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2065: Exception string occurred while deleting from Circuit VLAN Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2066: Exception string occurred while adding to Circuit Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2067: Exception string occurred while adding to Circuit Destination Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2068: Exception string occurred while adding to Circuit Span Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2069: Exception string occurred while adding to Circuit VLAN Table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2074: Exception string occurred while sending circuit update event.
Action The internal TCP/IP communication channel has gone down. Stop and restart the CTM server.
EID-2075: Cannot instantiate Circuit Manager. Network instance is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2076: Cannot instantiate Circuit Manager. VLAN set manager is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2080: Cannot add discovered NE. Hostelem is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2081: Cannot add discovered NE. Error occurred while converting the IP address to a long value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2082: Cannot add discovered node. NE information for GNE is null.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2083: Exception string occurred while adding discovered NE.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2084: Null database row returned while adding a discovered NE.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2085: Null NE ID returned while adding a discovered NE.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2086: Exception string occurred while getting tree node string for parent.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2087: Exception string occurred while adding discovered NE to the area tree table.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2088: Error occurred while adding discovered NE to the database.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2089: Exception string occurred while initializing discovered NE.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2090: Exception string occurred while updating NE IP address.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2091: Exception string occurred while initializing discovered NE that exists in the database.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2095: Invalid instance in topology update.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2098: Cannot add discovered NE to the database. JMOCO session is null.
Action Internal TCP/IP communication channel has gone down. The CTM server will restart the service automatically.
EID-2099: Cannot add discovered NE to the database. Cannot retrieve license information.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2100: Exception string occurred while retrieving license information. Cannot add discovered NE.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-408: Poller low on worker threads or poll frequency too fast.
Action The application cannot communicate with all configured NEs during the allotted poll-frequency time.
Step 2 Choose Administration > Server Control Panel.
Step 3 Select the Miscellaneous Configuration property sheet and increase the poll frequency in the NE Health Poll Frequency field. Increase the poll frequency in 30-second increments---up to 300 seconds.
EID-411: Invalid return of UDP sockets.
Action This is an internal error. No action is required.
EID-412: No free UDP sockets in pool.
Action This is an internal error. Restart CTM if the application is not communicating with any NEs.
EID-413: Invalid SNMP type in packet.
Action This is an internal error. Restart CTM if the application is not communicating with any NEs.
EID-414: Failed to open SNMP session.
Action This is an internal error. Restart CTM if the application is not communicating with any NEs.
EID-416: Error in SNMP packet: error string.
Action This is an internal SNMP protocol error. No action is required.
EID-417: Mangled SNMP response packet.
Action This is an internal SNMP protocol error. No action is required.
EID-423: The EMS failed to recover missed alarms from NE name.
Action CTM was unable to recover all alarms from the NE. Data might be missing from the Event Log due to connectivity problems or mangled packets. In the Domain Explorer window, choose Fault > Alarm Browser to view the current alarms.
EID-501: Incorrect parse of PM bulk string header for PM data type from NE name.
Action This is an internal parsing error. If the error persists, capture a LAN trace from the CTM server to help debug the problem.
EID-502: Unknown type number in PM bulk variable for PM data type from NE name.
Action This is an internal parsing error. If the error persists, capture a LAN trace from the CTM server to help debug the problem.
EID-503: Incorrect parse of PM bulk string for PM data type from NE name.
Action This is an internal parsing error. If the error persists, capture a LAN trace from the CTM server to help debug the problem.
EID-604: Failed to parse SNMP trap definition file filename.
Action The file traps.lst in the bin directory where the CTM server was installed is bad. Delete the file traps.lst and restart the application.
EID-605: Failed to recover alarm sequence #number to #number for NE name.
Action CTM was unable to recover all alarms from the NE. There may be events missing in the Event Log due to connectivity problems or mangled packets. However, the Alarm Browser will reflect the correct alarm information. In the Domain Explorer window, choose Fault > Alarm Browser to view the current alarms.
EID-706: SNMP trap received from unknown NE name.
Action SNMP traps are being received from an NE that is not configured on the CTM server. Check the configured IP addresses for all NEs by viewing the configuration files (startup-config). The IP addresses should match the IP address of the interface used in the "snmp-server trap-source IF" CLI in the NE configuration.
EID-2001: Bad event JMOCO PDU value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2004: Exception string occurred while notifying listeners.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2005: Bad severity value in JMOCO event.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2006: Event is not an instance of known VWEvents.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2007: Event is not an instance of EMS event.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2021: Null object is passed in.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2022: Invalid object type is passed in.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2023: Null module type for slot number.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2024: JDAQ external exception: string.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2025: JDAQ internal exception: string.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2029: Exception: string for NE: exception string while exception string.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2034: Exception string occurred while reading the corba-request-timeout parameter value from the CTMServer.cfg file.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2036: Exception string occurred while reading the ne-service-thread-pool-size parameter value from the CTMServer.cfg file.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2047: GNE next hop IP address value does not match the NE IP address value for NEDBAccessID value. The PL_GNE_Table or PL_NE_INFO_Table information might be inconsistent in the database.
Action Check the GNE next hop IP addresses; then, stop and restart the CTM server.
EID-2048: Exception string for NE ID occurred while polling for the discovered node.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2049: Unsupported model type or null version string for NE ID.
Action Check the software version of the NE listed in the error message. You might need to upgrade CTM.
EID-2050: No entry found in the version table for NE ID.
Action Check the software version of the NE listed in the error message. You might need to upgrade CTM.
EID-2051: Exception string occurred while finding time offset for NE ID.
Action Check the software version of the NE listed in the error message. You might need to upgrade CTM.
EID-2051: Cannot find time or time zone information for NE ID.
Action Check the system time and time zone settings. You might have to adjust the settings.
EID-2070: Invalid object passed to Circuit Module work.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2071: Exception string occurred while adding circuit.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2072: Exception string occurred while deleting circuit.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2073: Exception string occurred while updating circuit.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2092: Exception string occurred while invoking addNetLink.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2093: Corba exception string occurred while retrieving topology information.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2094: Exception string occurred while retrieving topology information.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2096: Exception string occurred while retrieving NE information.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-2097: Null NE information.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3001: Cannot start collection for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3002: Nothing was found value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3003: Ignoring TCA.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3004: Incorrect IP address passed in IPADDR_CHANGED Event value.
Action Check the newly changed IP address and modify it if you entered the wrong information.
EID-3005: Cannot write DS1 PM for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3006: Cannot write DS3 PM for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3007: Cannot write SONET PM for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3008: Cannot write STS PM for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3009: Cannot write VT PM for value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3010: Cannot collect PM information from Cisco ONS 15454 value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3011: Cannot collect PM Information from Cisco ONS 15454 value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3012: Cannot read PM information from Cisco ONS 15454 value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3013: Cannot read PM information from Cisco ONS 15454 value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3014: Cannot collect PM. Writer creation failed.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3015: Cannot start collector.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3016: Cannot register for events.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3017: Cannot open tables.
Action Stop and restart the CTM server.
EID-3018: Cannot add new Cisco ONS 15454 value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3019: Cannot retrieve information for new NE value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
EID-3020: Cannot add new Cisco ONS 15454. Database is null value.
Action If you are having operational problems, contact the Cisco TAC with this error message. Otherwise, ignore this error message; no action is required.
The CTM server audit messages appear in the Audit Log, which you can see from the Server Control Panel window. Server audit messages include the following information:
|
Note Server audit messages are informational only and do not require any action, unless noted. |
Audit Message AUD-101: CTM user username logged in from location.
Audit Message AUD-102: CTM user username logged out from location.
Audit Message AUD-103: CTM successfully contacted NE: name.
Audit Message AUD-104: CTM was unable to contact NE: name.
Action Check network connectivity. Log in to the CTM client with administrator privileges, open the Server Control Panel window, and choose Administration > Error Log. Use the error log to debug the problem. For more information, refer to "Troubleshooting."
Audit Message AUD-105: Job# job number succeeded for NE: NE name.
Audit Message AUD-106: Job# job number failed for NE: name with the error: error message.
Action The job can fail to start if the NE is unavailable or if the configured SNMP community string does not have write privileges. Verify that the NE is available and that the community string has write privileges.
Audit Message AUD-107: Failed to recover changed configuration from NE: name. Error: error message.
Action This error may occur if there are network problems or if the Flash device on the NE is busy. The CTM server will automatically try to recover the changed configuration information. No action is required.
Audit Message AUD-108: Job# job number cancelled for NE: NE name.
Audit Message AUD-109: Job# job number started for NE: NE name.
Audit Message AUD-110: Job# job number failed to start for NE: NE name.
Action The job can fail to start if the NE is unavailable or if the configured SNMP community string does not have write privileges. Verify that the NE is available and that the community string has write privileges.
Audit Message AUD-111: Failed to recover changed configuration from NE: NE name.
Action This error may occur if there are network problems or if the Flash device on the NE is busy. The CTM server will automatically try to recover the changed configuration information. No action is required.
Audit Message AUD-112: Security violation for CTM user username from IP address.
Audit Message AUD-113: CTM user username type of profile change.
Audit Message AUD-114: Topology changed: type of topology change from Domain Explorer.
Audit Message AUD-115: State for NE name changed from state; for example, In Service to state; for example, Out of Service.
Audit Message AUD-116: State for port number of NE name changed from state to state.
Audit Message AUD-117: GNE for NE name changed from old GNE name to new GNE name.
Audit Message AUD-118: CTM server started.
Audit Message AUD-119: CTM server stopped.
Audit Message AUD-120: The NE configured as NE name is actually NE name.
Audit Message AUD-121: Administrative task number deleted.
Audit Message AUD-122: (Performance Monitoring) stopped.
Audit Message AUD-123: (Performance Monitoring) started.
Audit Message AUD-124: (TL1 Mediation Service) stopped.
Audit Message AUD-125: (TL1 Mediation Service) started.
Audit Message AUD-201: (TL1) started.
Audit Message AUD-202: (TL1) began shutdown.
Audit Message AUD-203: (TL1) completed shutdown.
Audit Message AUD-204: Accepted a secure port open request to IP address IP address, port number.
Audit Message AUD-205: Accepted a user port open request to IP address IP address, port number.
Audit Message AUD-206: User username logged in from IP address IP address, port number.
Audit Message AUD-207: Rejected a user login from IP address IP address, port number.
Audit Message AUD-208: User username logged out from IP address IP address, port number.
Audit Message AUD-209: NE name reported.
Audit Message AUD-3051: Config state: Collector#: value Writer#: value DS1Collection: value DS3Collection: value SonetCollection: value StsCollection: value VtCollection: value Store Non Zero Only: value.
Audit Message AUD-3052: Ignoring PM collection for value for interval value.
Posted: Wed Jun 28 10:41:35 PDT 2000
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