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These notes supplement the User Guide for Cisco IP Manager version 2.0. (The most recently published edition of the User Guide is the 2.0 version. Significant changes have been made to the product since version 1.0.)
1. The Cisco IP Manager system has been tested with the following devices and Cisco Internetwork Operating System (Cisco IOS) versions. The specific Cisco IOS version that was tested is listed for each device.
| Device | Cisco IOS Release Version | |
|---|---|---|
| 11.x | 12.0.x | |
7513 | 11.2 |
|
7507 | 11.1(18) | 12.0(4a), 12.0(5) |
7200 | 11.3(8) | 12.0(7) |
5300 | 11.3(4)T | 12.0(6) |
5200 | 11.2(18), 11.2(14) | 12.0(6) |
4500 | 11.2(18) | 12.0(6) |
3810 |
| 12.0(2a)T1 |
2524 | 11.2(18) |
|
2525 |
| 12.0(5) |
2514 | 11.2(17)P |
|
2505 | 11.2(18) |
|
1604 | 11.3(11a) | 12.0(4) |
802 | 12.0(1)XB |
|
1720 |
| 12.0(4)T |
2611 | 11.3.9T | 12.0(4)T |
3620 | 11.2(18)P | 12.0(5) |
3640 | 11.3(8) | 12.0(3)T3 |
5800 (router shelf) | 11.3(3a)AA |
|
5800 (dial shelf) | 11.3(3a)AA | 12.0.5T1 |
6400(NSP) |
| 12.0(4)DB |
UBR72461 |
| 12 |
GSR 12000 | 11.2 | 12.0(6)S1 |
LS 1010 |
| 12.0(4) |
MGX 88502 |
| 12.0(2.5)T |
2. The Cisco IP Manager system has been tested with the following storage devices and Cisco Internetwork Operating System (Cisco IOS) versions:
.
| Device | Cisco IOS Version | Connect Method | Storage Device |
|---|---|---|---|
GSR12000 | 12.0(6)S1 | VTY | Flash |
UBR7246 | 12.0(5)T1 | VTY | Flash, bootflash |
1720 | 12.0(4)T | VTY, Console | Flash |
3620 | 11.2(18)P | VTY, Console | Flash |
3640 | 12.0(3)T3 | VTY, Console | Flash |
3810 | 12.0(2a)T1 | VTY, Console | Flash |
4500 | 12.0(6) | VTY | Flash |
5300 | 12.0(6) | VTY | Flash |
7200 | 12.0(7) | VTY | Flash |
7507 | 12.0(5) | VTY | Flash |
LS1010 | 12.0(4) | VTY, Console | Bootflash |
3. To check Java's memory usage, choose the About command on the CIPM Help menu. The total memory figure displayed refers to the amount of memory currently allocated to CIPM by the Java Virtual Machine (JVM). The free memory figure refers to the amount of allocated total memory that is not currently in use. If the amount of available memory (free memory plus the difference between total memory and the maximum allowed) is small, the JVM may not be able to supply CIPM with enough memory and you may receive a Java out-of-memory exception. Exit and restart the GUI application to clear the memory-management error condition. CIPM puts a 96-megabyte cap on the amount of memory the JVM is allowed to claim. This can be changed with the Java Runtime Environment flag -Xmx by editing the launchgui.sh script. Search for java -Xmx and specify memory in megabytes, kilobytes, or bytes, as:
java -Xmx70m java -Xmx70k java -Xmx70
4. The maximum number of slots in a container element is 32, not 100 as documented in the Managing Network Elements chapter of the Cisco IP Manager User Guide (page 5-10).
5. To use the same target device in multiple rows in template data spreadsheet, append #xxx at the end of the device name to distinguish them, where xxx is a string (which cannot contain white space).
Device | ${arg1}
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pslab-1600.The Cisco IP Manager (Lite) 2.0.43 release includes the following new features:
CIPM 2.0.43 bundles Orbix 3.0.1.
CIPM 2.0.43 uses Persistence PowerTier 6.002 to map objects to relational database.
CIPM now supports both 8.0.5 and 8.1.6. During the installation, users can select either of these versions to match their running Oracle database.
The following bugs have been resolved in this release of Cisco IP Manager.
CSCdp93535 — allow same device multiple times in template data
CSCdr22182 — nem cored when doing reload in 1:0 + wr mem and reload cancel
CSCdr24953 — NEM random core dump at reload and set attributes
CSCdr26715 — expect script hangs and not getting any prompt
CSCdp29336 — removeChildModuleElement() does not check refCnt
CSCdp29354 — reference counter not used consistently
CSCdp38245 — getRunningConfig() doesnt work with SNMP connection type element
CSCdp38979 — reloadCommand(),reloadElement() failed at script error
CSCdp39612 — Nem seems locking everthing when there is an SGS error
CSCdp40488 — timeSinceConfigChange() didnt have initial value
CSCdp43039 — Remove all ConfigGroup related info from ADM.idl
CSCdp43985 — ADM internal error when using API cmd to delete domains.
CSCdp47476 — CreateTemplate() throws system exception
CSCdp47593 — createCompositeElement() success but adm give ora database err
CSCdp48401 — ADM cored when passing null string on createUser()
CSCdp48444 — increaseRefCnt() by 1, CE still get deleted
CSCdp48510 — NEM cored on lockObj() when passing non-exist domain name
CSCdp48771 — Element::timeOfLastConfigChange() for startup config problem
CSCdp49538 — Element::writeConfig() with uploadFirst option, NEM always use TG
CSCdp60810 — migration:back quote is substitute as CR when importing user grp
CSCdr78172 — CD should show software version
CSCdm45296 — Wrong comm server login info fail at script erro
CSCdp04206 — Cannot remove SNMP trap informatin from GUI
CSCdp17144 — Wrong message in SGS not supported file transfer mode
CSCdp38267 — getElementIOSVersion(), getInterfaceInfo() not working with SNMP
CSCdp39746 — parameter usage update on Logserver::createLog() operation
CSCdp44932 — AdmRegisterUserGroup is giving confusing error message
CSCdp57679 — migration:wrong error message when users not exist
CSCdp58887 — migration:doc issue:no retry count in 2.0 domain property page
CSCdp60396 — migration:garbage display when importing user group
CSCdp43012 — NEM core on reloadCommand()
CSCdp59995 — migration:cipmImport script only imported domains nothing else
CSCdp34361 — VCM cores
CSCdp57472 — migration:cipmImport script is broken
CSCdp92951 — need to exit when orbixd dies
CSCdr04928 — ipmgr.configure failed
CSCdr43670 — cannot finish installation syntax error in root.sh
CSCdr51022 — elementUserPw corrupted at child level for composite device
CSCdm51999 — nem hangs
CSCdp18110 — deleteUser() from API, GUI still show the deleted user
CSCdp21669 — Elements deletion events didnt reflect on log server
CSCdp23409 — Composite element locked by user1, user1 cannot do verify connect
CSCdp36197 — deleteNotification() should not allow rule #0 to be deleted.
CSCdp40408 — writeConfig related calls with uploadFirst timestamp problem
CSCdp42192 — ADMServer::setContainerAttributes() return error (rCode = 31992)
CSCdp45581 — setSnmpElementAttributes() set wrong retries/timeout default valu
CSCdp51482 — migration:run script w/o -L option scripts cored
CSCdp51512 — migration:-L option if specify a directory will core the scripts
CSCdp51540 — migration:non-admin run the scripts, no error returned
CSCdp51550 — migration:cipmImport script core dump in impDomain sub script
CSCdp51937 — external_apis.tar file includes CGM.idl, ING.idl files
CSCdp52163 — expLog and expUser needs to append text to log file
CSCdp52169 — migration:expLog hangs on bigbend
CSCdp52172 — expUser needs to mark messages with tags in log file
CSCdp52529 — migration:cipmImport missing user records
CSCdp52899 — migration:script program get overwritten in some error condition
CSCdp53104 — migration:missing info in domain property page
CSCdp53283 — non-admin should NOT be able to export all user data
CSCdp53304 — migration:wrong authenticaion method value after imported
CSCdp54004 — enter device domain1:AAA and domain2:AAA gives encoding error
CSCdp54054 — migration:no error in impTemplate log but data are missing
CSCdp54090 — migration:export script get bus error(core dumped)
CSCdp54099 — migration:error in import UserGroup for certain data
CSCdp54103 — migration:log file incomplete
CSCdp54345 — migration:cipmImport script hangs when elements contain WC files
CSCdp55208 — migration:-L option passing null string import partial data
CSCdp55543 — migration:permission data are not imported
CSCdp55570 — migration:missing one element in a domain
CSCdp57002 — migration:2.0 permissions did not match 1.0s data
CSCdp57392 — migration:login as admin but wrong password export still go thru
CSCdp57616 — migration:import script missing user record
CSCdp58626 — migration:a space is prepended in permission group description
CSCdp58637 — migration:all users are not imported
CSCdp58647 — migration:users are not imported
CSCdp58843 — migration:console element not working after import to 2.0
CSCdp58928 — migration:after import to 2.0, cannot login as non-admin user
CSCdp72056 — reload at tg script didnt catch if time/date not set error
CSCdp93209 — NE color change on config change trap
CSCdr07143 — GUI diff comes up blank
CSCdr18775 — Enhancements for CEM
CSCdr29414 — Kill NEM server trace showed lots of socket port messages
CSCdr50089 — Global variables are not sequential in templates
CSCdr52589 — Allow variables ending with non white space
CSCdm32455 — Modify all group operations in NEM.idl to return single rCode
CSCdm64961 — hasXXXXAccess() api set needs change
CSCdm69467 — Error in expression not reported.
CSCdm73072 — Wrong error code returned in Template
CSCdp06344 — Virtual Device download get Unknown Error
CSCdp16545 — Better error message in SGS not supported IOS version
CSCdp18178 — NEM API not support group element operation
CSCdp28314 — VCM -g usage has incorrect information
CSCdp32481 — Template builder with the same devices in diff rows show err mess
CSCdp35611 — createChildModuleElement() has problem when CE slot size is 100
CSCdp38861 — Confusing error message when deregister an element twice
CSCdp39631 — NEMServer::timeSinceReboot() idl file usage is not clear
CSCdp40632 — writeInitConfig, writeInitConfigFromData wrong usage in NEM.idl
CSCdp41920 — IPM display dbname, user id, and pw in clear text
CSCdp41999 — Please update all idl files copyright year info
CSCdp52010 — migration:cipmImport usage showed this is a cipmExport command
CSCdp52928 — Remove displaying of data in output
CSCdp53266 — migration:inconsistent info in external tag field
CSCdp55612 — migration:after import in 2.0, default file xfer mode is telnet
CSCdp57650 — migration:inconsistent spacing after tag
CSCdp58916 — migration:the -L log file and standard output are inconsistent
CSCdp60528 — migration:cipmImport script usage error
CSCdp60623 — migration:wrong error message when give wrong con passwd option
CSCdp61434 — migration:back quote get treated as carriage return in UserManag
CSCdr07409 — Download a specific archived version of config
CSCdr07281 — Archive multiple configs in a single step
The following items lists known problems in Cisco IP Manager 2.0. The problems are listed by their identifiers in the Distributed Defect Tracking System (DDTs) used by Cisco to track product defects and enhancement requests.
Problem: If you run Cisco IP Manager in a distributed fashion, that is, with the NEMServer and TGServer installed on a separate host other than where the CENTER-LITE package is installed, the telnet process spawned by the TGServer may hang if you specify a device host name instead of an IP address.
Workaround: We recommend specifying a device IP address if the NEMServer and TGServer installed in a distributed fashion. Other possibilities include modifying the allserver.env script and manually launching the remote TGServer.
Problem: After some modal dialogs are dismissed, the first right click to bring up a context menu has no effect.
Workaround: Right click a second time to bring up the context menu.
Problem: Orbix can core-dump after a long running session and Orbix runs out of file descriptors.
Workaround: Restart all servers on that machine.
Problem: NS core-dumps when invoked with the -V flag (show version).
Workaround: Don't invoke the server with the -V flag. This flag is not needed for normal operation, so it is not a problem.
Problem: You may get a Java out-of-memory exception when Cisco IP Manager is used heavily.
Workaround: Restart the GUI or increase the JVM heap size (using, for example, java -mx128m). Refer to "Important Notes" for information on how to increase the JVM heap size.
Problem: If you run multiple instances of the Template Config Builder subsystem on the same template with the same user name, you will implicitly unlock the template when you close any of these Template Config Builder subsystems.
Workaround: Go to the Template Manager window and explicitly lock the template from its pop-up menu after you close a Template Config Builder window.
Problem: Sometimes the Template Config Builder subsystem may cease to function after you type certain special characters.
Workaround: Save the template body and data using the pull-down menu, and then select Revert from the same menu. The editor will be reset and function normally again.
Problem: The NEMServer core-dumps when two GUIs are trying to do group deletion of elements.
Workaround: Do not have more than one GUI at a time do group deletion of elements.
Problem: Password fields show spaces rather than asterisks after you enter more than 16 characters.
Workaround: None. This is a cosmetic problem and does not affect functionality.
Problem: In the SubTemplate Data dialog brought up from the Config Builder, the selected SubTemplate sometimes contains template data that no longer exist.
Workaround: In the SubTemplate Data dialog, remove these template data by using the << button and then click the Ok button.
Problem: If you use the configure terminal mode to download to a router's running configuration, banners with the following character pattern may cause problems to the current download script:
% end
)## >
Workaround: Avoid these character patterns in banner content, or use the TFTP download method as an alternative.
Problem: Whenever an illegal value is entered for operation timeout and prompt timeout in the Telnet gateway property page, or no value is entered, the GUI provides default values of 60 and 0, respectively. These values are inconsistent with TGServer's defaults of 1200 and 10, respectively.
Workaround: Check the assigned value as shown in these fields after clicking the Apply button, and make sure the values are within the acceptable range before clicking OK. If they are not, type in acceptable values.
Problem: Deleting a network element does not generate a log message.
Workaround: None.
Problem: Blank lines are added intermittently in the User List of the User Manager.
Workaround: Add or remove a user to refresh the user list or restart the GUI to see the updated list.
Problem: Within the Log Viewer, when the log is viewed with the local time option and an invalid date is entered in the Search or More Search dialog, the Cisco IP Manager GUI does not behave properly. There are no error messages and the search operation did not perform.
Workaround: Enter the date in valid format (YYYY/MM/DD) in the Search and More Search dialogs.
Problem: The GUI Diff operation in the Archive Manager window can throw Java exceptions when you try to compare two files containing the same content, when using the following steps: Click on the Complete Diff button, click on the Difference Only button, and then click on Complete Diff again.
Workaround: Normally, the exception has no operation impact. If you have problem bringing up the GUI Diff window after the Java exception, close the Archive Manager window and open it up again.
Problem: The GUI displays a dialog "Continue paste operation?" even though there are no more elements to paste.
Workaround: Dismiss the dialog.
Problem: When all Cisco IP Manager servers and Orbix daemon are killed, connection is refused and exceptions are displayed when the GUI continues running without servers.
Workaround: Either exit from the GUI, or kill all GUI Java processes, or both.
Problem: Domain Properties dialogs remain opened after closing the Element Manager. At this point, applying properties results in a Java exception.
Workaround: Close the Domain Properties dialog before closing the Element Manager. Reopen the Element Manager and then reopen the Domain Properties dialog to apply properties.
Problem: Sometimes performing an immediate reload (either right away, or specifying 0 hours 0 minutes as the "Reload in" length of time) on a child element of an MGX composite element can result in a generic TGServer operation failure message, even though the reload on the child element is successful.
Workaround: Don't use the immediate reload feature on an MGX composite element. Instead, schedule the reload in a small amount of time (1 minute, for example) to give the expect script enough time to exit normally before the reload, thus avoiding the race condition that causes the error message.
Problem: Sometimes performing an immediate reload (either right away, or specifying 0 hours 0 minutes as the "Reload in" length of time) through VTY connection on an element would results in an operation timeout failure message, even though the reload on the element is successful.
Workaround: Don't use the immediate reload feature on a VTY-connected element. Instead, schedule the reload in a small amount of time (1 minute, for example) to give the expect script enough time to exit normally before the reload, thus avoiding the race condition that causes the error message.
Problem: Operations on a deleted domain with the Config Builder show no error messages in the Message Console. Instead, error messages are shown on the Xterm where the GUI was started (using ipmgr.gui). Moreover, CTMServer deletes all templates and template data under the deleted domain and removes these templates from the database. Make sure you check the domain before deleting it.
Workaround: Close the Config Builder, because the domain and its templates are no longer valid, and make sure there are no templates currently in use before deleting the domain.
Problem: A communication server's console port may be left in a busy state when you perform a single or compound operation (for example, Download to Running plus Update Startup plus Reload Element).
Workaround: For a single operation, you should manually clear the console port and retry the operation. For a compound operation, the GUI should inform you the progress of each stage of the compound operation that has finished successfully. You should then manually clear the console port and continue with the rest of the operations. Also, we recommend using the "no logging console" command when using the console connect method in Cisco IP Manager. This may alleviate or entirely eliminate the problem.
Problem: When trying to create add a new element to a domain from the GUI, if disk space is low, the NEMServer can generate a core dump and display the following message:
org.OMG.CORBA.COMM_FAILURE:unlucky.cisco.com/1604
Workaround: A minimum of 15 percent of any volume used by a CIPM process (including the Oracle database) should be kept free.
Problem: A CIPM server becomes unresponsive, even though the server process is running, and the following log message is stored in the database: "Database exception - cursor error : Number ORA-03113: end-of-file on communication channel,offset: 0."
Workaround: Restart the CIPM server (use the ipmgr.killit and ipmgr.launch utilities). The error message indicates that a break has occurred in the network connection between the CIPM server and the Oracle database, and the Oracle process has timed out. This condition can occur with any CIPM server that connects directly to the database.
Problem: The working configuration of a device does not show all arguments in the spreadsheet, upon commit, when there are multiple device names pointing to the same physical device. For example, if the following two names were in the template data, pslab-1600 and pslab-1600#1, both pointing to the same physical device, pslab-1600. The template body is username ${name}.
Template Body | Template Data | |
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If both the names pointing to the same physical device are selected and a commit is performed, the working configuration of this device should have the following data, from both device names:
username test username test100
But the script sends the data sequentially and, in the process, each new name overwrites the previous one. In this case, if data for the name pslab-1600 is first and then data for pslab-1600#1, the working configuration shows the data as username Testuser100 (instead of username testuser username Testuser100). This causes the previous configuration for the name pslab-1600 to be overwritten by the next device's name pslab-1600#1. This is undesirable as there is no way for the user to see the complete working configuration before downloading the configuration to the device (even though the correct configuration is downloaded).
Workaround: If the same device is in multiple rows in the template data, commit them one at a time to working configuration as needed. If you use multiple selection in the spreadsheet to commit all devices at the same time, only the last one committed will be copied to the working configuration; the others will be overwritten.
Problem: Upload and download to a file in a subdirectory on the storage device doesn't work on the 3810 router.
Workaround: None.
Problem: When the operations and prompt timeouts are changed through the GUI, these values are not saved when the NEMServer is killed and restarted.
Workaround: To permanently save these values, launch the NEMServer with the -T option to save the prompt timeout (PromptTimeout) and the -w optionto save the slement operations timeout (ElementOpTimeout). In addition, a utility script (setElementOpTimeout) lets you change the operation timeout before launching the NEMSever.
Problem: The IP Manager runs GUI applications on Java 1.2 environment. This Java version does not support TSI Raptor GFX-8P display card. If your Sun workstation is equipped with this card, you won't be able to view text in any pulldown or popup menu when you run IP Manager GUI.
Workaround: None.
Problem: The shminfo_shmmax=8388608 statement in the Installation Guide has been taken from the Oracle 7 documentation.
Workaround: Use shminfo_shmmax=4294967295 instead of the statment printed in the Installation Guide.
Problem: The IP Manager GUI is slow in refreshing windows if you run the GUI in a remote host and display it to a local host via X Windows.
Workaround: Install IP Manager GUI package on the local host and run the GUI locally.
Problem: If you are using /etc/hosts make sure there is a line in for hosts:files dns
Workaround: If the CIPM server machine is not configured with a local domain name, enter
"" for the domain name prompt when the ipmgr.configure script is run.
The section "Permissions Groups" in Chapter 2, "Network Organization," of the Cisco IP Manager (Lite) User's Guide contains incomplete information. The following appears:
Add the following:
The syntax for creating the ipmgr user as documented on page 3-6 of the user guide is incomplete.
The complete steps are:
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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